20-938 Information Technology Magagement.docx

RFB 20-938 Information Technology Management

REQUEST FOR BIDS

FOR

INFORMATION TECHNOLOGY MANAGEMENT

RFB # 20-938

TAYLOR SCHOOL DISTRICT

23033 Northline Road Taylor, Michigan 48180 Telephone: (313) 865-6024

Primary Contact: Mark Kleinhans, Interim Superintendent Issue date: September 15, 2020 Proposal Due Date: September 25, 2020

I. OVERVIEW

1. Purpose

Taylor School District (the "District"), a public school district operating in the State of Michigan, hereby publishes this Request For Bids for Information Technology Management, RFB 20-938 (the “RFB”), accepting proposals from companies that provide information technology services and personnel for the purpose of installing, monitoring, operating, maintaining and/or providing consultation (“Services”) regarding any and all components of the District’s information technology (“IT”) architecture, including its software and hardware, the major components of which are listed in Appendix F, attached hereto and incorporated herein by reference. The purpose of this RFB is to obtain bids from Michigan-based companies who can demonstrate a proven and successful track record of entering into agreements to provide such Services to public entities at competitive rates, especially public school districts, public school academies and/or intermediate school districts. Unless expressly waived, the District will only consider bids conforming to or exceeding the requirements and specifications described herein:

2. District Point of Contact

Unless otherwise stated herein, all questions or communication concerning and notices required by the RFB shall be directed to Mark Kleinhans, Interim Superintendent, 23033 Northline Road, Taylor, Michigan 48180, Ph: (734) 374-1200, ext. 10131, Email: mark.kleinhans@taylorschools.net. Any communication by a bidder that is directed towards the District and not in compliance with either the methods described in this provision or in compliance with the methods prescribed through the express written permission of the District or its agent or designated representative identified in this provision, will for the purpose of this RFB, be considered invalid and non-binding.

3. Anticipated Timeline

a. RFB posted to www.mi.gov/sigmavss (SIGMA): September 15, 2020

b. Deadline to submit inquiries: 12:00 p.m., September 21, 2020

c. District deadline to post answers to inquiries to SIGMA: 2:00 p.m., September 24, 2020

d. Expiration of bid period (bids due date): 12:00 p.m., September 25, 2020

e. Bid award (estimated): September 30, 2020

The District reserves the right, at any time, to add, amend and/or cancel the above dates and events. The District will provide reasonable notice of any change to the above timeline, in accordance with the contact preferences included in valid bids. The District will communicate inquiries and answers to inquiries received by any bidder, as addenda to this RFB, posted to SIGMA (www.mi.gov/sigmavss). All times referenced in this RFB are and should be measured using the Eastern time zone time, as noted by the U.S. Atomic Digital Clock (http://nist.time.gov).

4. Contractor Interviews

The District may require bidders and/or their employees who will be designated by the bidder to provide Services to participate in in-person or remote interview(s), before and/or following award of the bid to discuss bidder qualifications and bid details. The District will provide reasonable notice to any bidder selected for an interview, according to the contact preferences included in its valid bid.

5. Proposal Submittal

One (1) sealed original Proposal and three (3) sealed copies shall be received no later than the close of the Proposal period, September 25, 2020 by 12:00 PM, local time (Eastern), as established by the U.S. Atomic Digital clock (http://nist.time.gov). A Proposal will be considered received when placed in the mail or hand-delivered to the delivery contact in subsection 2 above, prior to the expiration of the Proposal period. Once “received” the Proposal packet will, aside from exceptions listed in subsection 12 below, be considered the personal property of the district. Late Proposals will not be accepted. Proposal received via e-mail, facsimile, or other electronic or other means other than that listed herein will not be accepted and will be considered non-conforming.

A Proposal will be deemed “late” if not received by the close of the Proposal Period or received on time, but post-dated or marked in a way that delays, disrupts or destroys the validity of the Proposal. Unless otherwise agreed to by the District and at the District’s discretion, all late Proposals will be rejected and destroyed after ten (10) days following the start of the District’s possession or otherwise returned to the Proposal, at the proposer’s expense.

A Proposal received will not be considered valid unless the Proposal package meets all required documentation and certification, as specified in this RFB.

6. Proposal Delivery

Proposals shall be addressed in sealed envelopes and shall include the following information on the face of the envelope: bidder’s name, address, subject matter of the proposal, and date and hour of the bid opening. The proposals shall be mailed via tracked method U.S. Postal Service or hand delivered to the District’s Primary Contact person at:

Mark Kleinhans, Interim Superintendent Taylor School District Re: RFB 20-938 – Information Technology Management 23033 Northline Road Taylor, Michigan 48180

7. Requests for Clarification

Prospective bidders are encouraged to submit questions to the District to clarify information under this RFB (known as “Requests for Clarification”). Similarly, the District reserves the right to make its own Requests for Clarification to any or all bidders. A Request for Clarification will not be considered valid unless (1) it received by the Point of Contact, in writing, either by U.S. Mail, email or some other method expressly permitted by the Point of Contact, by the date and time listed in Section 3, and (2) it is clearly marked as pertaining to this RFP. While the District will attempt to provide a written response to all written Requests For Clarification within three (3) business days after the receipt, the District reserves the right to answer of refrain from answering all or part of any inquiry received, in accordance with the timelines stated herein and in accordance with its rights and obligations under law.

8. Addenda

This RFB and all appendices incorporated by reference herein shall contain the entire invitation to make an offer for Services, excepting any subsequent addenda the District publishes. Therefore, except as otherwise provided herein, verbal representations by the District should be considered not effective on this bid unless accompanied by a writing. Prior to the expiration of the bid period, the District may amend this RFP through one or more addenda. If it becomes necessary to make an addendum, the District will post such to SIGMA and may or may not provide notice to bidders of doing so. It is the responsibility of all bidders to monitor SIGMA for updates. The validity and enforceability of such addenda will not be affected by the failure of a bidder to acknowledge receipt or respond to the addenda within the timelines provided by Section I.3, as amended by any applicable addenda.

9. Submission of a Valid Bid

This is a Request for Bids only. The District will treat all valid bids as an offer by a bidder to negotiate an Information Technology Services Contract (the “Contract”) with the District. The District reserves the right to reject any bid or bids, in whole are in part, that it determines in its sole discretion, does not comply with all of the following: (1) the bid is not actually received by the Point of Contact, in the form required and by the date and time specified in Section I.3; (2) the bid does not substantially reflective of or comport with bid specifications outlined in Section II below. The Point of Contact will provide reasonable notice to any and all bidders who submit any bid determined by the District to be invalid, pursuant to this section.

Prior to award of a bid, the District may also reject an otherwise valid bid if it determines that a bidder communicated about the subject of this RFB or its bid with the District, any member of its Board of Directors, or any individual member, administrators, faculty, staff, student or employee, except for communication permitted in Section I.6 above or as otherwise permitted by applicable law.

A bid that is determined to be valid by the expiration of the bid period, but which is later determined by the District, in its sole discretion, to be based on either one of the following, may be immediately rejected by the District, by providing notice to any or all bidders, according to the notice instructions in bids submitted: (1) a bid found to be based on intentional misrepresentation or fraud; (2) a bid which purports to violate state or federal law; (2) a bid which was made with prior understanding, agreement or connection with any person, firm or corporation making a Bid for the same Services.

A bid and all written responses to District Requests for Clarification by a bidder shall be deemed to represent the entire bid. The District shall consider any verbal representation made by a bidder and not accompanied by a writing to be not effective as to this RFB.

10. Confidentiality and Bid Materials

By submitting a bid and other supporting documentation, pursuant to this RFB, a bidder agrees that all bid and related materials, whether hardcopy or digital become the personal property of the District. Notwithstanding, the District agrees to take reasonable measures to protect and prevent the unauthorized disclosure of properly-marked confidential material or industry trade secrets. The District will destroy all such materials received, within a reasonable time, upon rejection of a bid, or in the case such materials are no longer necessary to evaluate a bid or to inform the District in contract negotiations or during the contract period, unless otherwise agreed to between the parties. Notwithstanding, by submitting a bid and any related material, whether valid or not under this RFB, will be subject to the Freedom of Information Act, MCL 15.231 et. seq.

11. Valid Bid Withdrawal

A bidder may withdraw their bid at any time prior to the expiration of the bid period, as set forth in Section 3 above. By submitting a valid bid, the bidder agrees that such bid shall not be withdrawn and shall be irrevocable, for a period of ninety (90) calendar days following the expiration of the bid period. Notwithstanding, the District and the bidder of a valid bid may stipulate by mutual written agreement to abandon the negotiation process following expiration of the bid period.

12. Bid Award

The District reserves the right to reject any valid bid or bids, in whole or in part, that it determines in its sole discretion is not in the best interests of the District. In accordance with Board Policy 6320, no award will be granted under this RFB, except upon approval and adoption by a quorum by the Board of Education. Upon such a vote, the District will provide, within a reasonable time, notice of the award via a post to SIGMA and via written notice of the award and relevant details, made to the selected bidder, in accordance with the notice requirements identified in the awarded bid or otherwise agreed to. The District reserves the right to award various portions of Services requested to one or more bidders or none at all. The District’s award of one or more bids does not constitute a binding agreement between the District and any entity. By selecting a bid or bids for award, the District agrees to enter negotiations to finalize and execute the Contract. By entering into a bid process, neither party is bound to conclude a final contract with the other. If for any reason the District and the bidder(s) have not agreed upon and executed the Contract within sixty (60) days of the date of award, either party may, in its sole discretion and without incurring any liability, terminate or suspend negotiations. In such event, the District reserves the right proceed to finalize and execute an agreement with another bidder.

13. Waiver of Defects

Except for a clear violation of board policy or state or federal law, the District reserves the right to waive any irregularity or nonconformity in the RFB process or that found in any bid or its supporting documents, and the right to make an award to a bidder, other than a bidder submitting the lowest bid. If the District determines in its sole discretion that doing so is in the best interests of the District, the District will waive a irregularity or nonconformity by providing written notice to any or all bidders, within a reasonable time from when the irregularity or nonconformity was discovered.

14. Bid Protest

Pursuant to Board Policy 6320, bidders have the right to file a bid protest within seventy-two (72) hours of the opening of the bids. Failure to file a notice of intent to protest, or failure to file a formal written protest within the time prescribed, shall constitute a waiver of proceedings. Bidders are required to comply with all of the requirements of this RFB and Board Policy regarding the bid process. District Board Policy can be found at: https://www.taylorschools.net/about/board-of-education/board-policy/.

15. Finality

Any decision made by the District, including bidder award selection, shall be final.

16. Warranties

The District represents, warrants and covenants to any bidder that (1) the District is authorized to engage in activities required by this RFB and negotiate and execute the resulting Contract; (2) information included in this RFB relating to the District’s specifications is true and complete to the best of the District’s knowledge; (3) the District agrees to execute and deliver such further documents and assurances as requested by a bidder to carry out its obligations under a valid bid.

By submitting a valid bid, a bidder and/or its authorized agent/representative thereby represents, warrants and covenants to the District all such warrants and covenants express or implied in the Bidder Certification (Appendix C). By submitting a proposal, the proposer and/or its authorized agent/representative thereby represents, warrants and covenants that (1) the proposer is authorized to engage in Proposal activities under this RFB and negotiate any resulting contract; (2) the information included in any submitted proposal is, to the best of the proposer’s knowledge, a true and correct representation of the facts; and (3) the Proposer submitting a proposal releases the District from any and all civil claims arising out of, and related to, the RFB process and the award of a Proposal.

17. Bid-related Costs

By submitting a valid bid and except as otherwise agreed to between the District and the bidder, bidders agree to bear all bid-related costs incurred by it, including but not limited all costs and liabilities incurred by the bidder in its preparation of a bid, communicating with the District, travel-related costs and costs related to research, production costs and communication costs incurred pursuant to contract negotiations.

18. Governing Law

By submitting a valid bid and except as otherwise agreed to by the District and the bidder, a bidder agrees that any dispute, loss, injury, death and/or damages arising out of this RFB shall be governed by and construed in accordance with the laws of the State of Michigan.

II. KEY SPECIFICATIONS

1. Services

A bid will not be considered valid unless it contains offers to provide Services pursuant to both options described below, and otherwise complies with this subsection:

a. An offer to assign to the District one (1) individual to fill a full-time, independent contract position as Director, Taylor Technology Department, for a term of 1 - 3 years, who is qualified during that time to execute all responsibilities described in the relevant job description (see Appendix E); and

b. An offer to provide webmaster services and to update the District’s internet presence and website to ensure compliance with all applicable Federal and State Law, including but not limited to the American with Disabilities Act.

c. An offer to review the District’s Information Technology Infrastructure and provide recommendations based on industry standard best practices.

The bid must describe any and all work limitations related to personnel it may supply to provide Services under this RFB, including but not limited to (1) standard vacation or sick-time allotted by the bidder company to its employees; and (2) the availability of back-up/step-in employees who can cover expected and unexpected absences of the contract personnel assigned to provide Services.

In addition to certification and experience requirements set forth in the job descriptions, personnel desiring to provide Services must have experience with and relevant certifications for installation, operation, maintenance, upgrade, and troubleshooting of any and all software and hardware currently in use by the District, according to the District Educational Technology Plan, attached as Appendix F and available at http://www.taylorschools.net/departments/technology/.

2. Insurance

The contractor is required to submit proof of the following minimum insurance requirements:

· Workers Compensation Insurance in compliance with the Michigan Workers Compensation statute.

· General Liability Insurance in excess of $1,000,000.00.

3. Pricing

A bid will not be considered valid unless it contains pricing models, for each of the Services requested in Paragraph 1, above. The pricing must be based on salary rates which are comparable for IT positions serving public school districts in the State of Michigan.

4. Proof of Qualification to Provide Services

A bid will not be considered valid unless accompanied by the following documentary proof of qualifications and experience: (1) resume/curriculum vitae relevant to this RFB for all positions, (2) a cover letter and at least one letter of reference for the Director position, (3) a company letter of reference written by a public entity, as described in Appendix A, and (4) proof of experience and certifications, as required in the respective job descriptions (see Appendices E and F).

5. Pro Forma

A bid will not be considered valid unless it includes acknowledged and signed copies (e.g. digitally scanned) of the following: (1) Bidder Information Form (Appendix A), (2) Certification of No Familial Interest or Other Conflict of Interest (Notarized) (Appendix B), (3) Certification of Bidder Qualification Under the Iran Economic Sanctions Act, PA. 517 of 2012 (Appendix C), (4) Bidder Certification (Appendix D), (5) W-9 (as requested) and any other documentation requested herein (e.g. resumes, certifications, letters of reference). A bid will not be considered valid unless furnished materials are accompanied by a signed cover letter setting forth a letter agreement with the draft terms of a contract agreement to provide the Services stated above. All other supporting documentation should be attached to the cover letter agreement as lettered exhibits.

6. Compliance with Applicable law

Any and all bids must comply with applicable local ordinances, state and federal law and regulations.

III: CONFLICT OF INTEREST AND FAMILIAL RELATIONS CERTIFICATION

1. Pursuant to MCL 380.1203 and 388.1769b, a school board member may not vote on a contract in which the board member has a conflict of interest. A conflict may be presumed in the case of a familial relationship between a voting board member and a vendor. The District requires that Proposals must include a sworn and notarized statement disclosing “any familial relationship that exists between” the proposer and any member of the Board of Education and that no Proposals will be accepted without this sworn and notarized statement.”

2. Each proposer shall, along with its completed proposal, certify that the proposer is not aware of any conflict of interest or familial relation (Appendix B), verifying its compliance with all applicable law. It is the responsibility of the proposer to verify its compliance and each proposer warrants by submission of the certification that they have made a good faith and reasonable effort to verify compliance. Proposals without a sworn and notarized disclosure statement shall not be accepted.

3. The District shall, upon determination that a false certification has been submitted, provide written notice to the submitting proposer of its determination and of its intent to reject the Proposal and/or not to enter into or renew the resulting contract. The proposer may contest the determination within (30) days of receipt of the written notice, not to exceed the Proposal period. The notice shall provide information on how to contest the determination. The individual or entity noticed may become eligible for future contracts with the public entity if later shows an absence of any conflict of interest.

IV: IRAN ECONOMIC SANCTIONS ACT CERTIFICATION

1. Michigan’s Iran Economic Sanctions Act, P.A. 517 of 2012, MCL 129.311 et seq. (the "Act") prohibits an "Iran Linked Business” from submitting a proposal on a request for proposal with a public entity,” which includes the Taylor School District. Pursuant to the Act, the District must require any responding proposer to certify that it is not an Iran Linked business as defined by the Act:

a. A person engaging in investment activities in the energy sector of Iran, including a person that provides oil or liquefied natural gas tankers or products used to construct or maintain pipelines used to transport oil or liquefied natural gas for the energy sector of Iran; OR

b. A financial institution that extends credit to another person, if that person will use the credit to engage in investment activities in the energy sector of Iran.

2. Each proposer shall, along with its completed proposal, submit a completed Iran Economic Sanctions Act Certification Form (Appendix C), verifying its compliance with the Act. It is the responsibility of the proposer to verify its compliance and each proposer warrants by submission of the certification that they have made a good faith and reasonable effort to verify compliance. Proposals without a sworn and notarized Certification shall not be accepted.

3. The Taylor School District shall, upon determination that a false certification has been submitted, provide written notice to the submitting proposer of its determination and of its intent to reject the Proposal and/or not to enter into or renew the resulting contract. The proposer may contest the determination within (30) days of receipt of the written notice, not to exceed the Proposal period. The notice shall provide information on how to contest the determination. The individual or entity noticed may become eligible for future contracts with the public entity if the activities that caused it to be an Iran Linked business are ceased

APPENDIX A

BIDDER INFORMATION FORM

1. Bidder/Company Information:

Company Name: _____________________________________ Mailing Address: _____________________________________ Point of Contact (name, ph., email): __________________________________________ Number of years in business, as the company named above: ______________________ Minority Owned Business? Yes ___ No ____. (At least 51% owned by: females, persons of national origin minority (African-American, Alaskan, Middle Eastern, Hispanic, Native American, Asian).

Small Business Yes___ No ___. Unionized? Yes___ No ___.

2. Financials:

Federal ID Number: __________ Dun & Bradstreet (D-U-N-S) Number: ______________

3. Business Structure:

Business entity type (if applicable): ___________________________________________ State(s) of incorporation/qualified to do business: _______________________________

4. Experience:

Years of experience with same projects as specified within RFP?_____________________ Has your company ever:

a. Failed to complete awarded services? __________________________________________

b. Been removed from awarded services? ________________________________________

c. Has the owner/principal(s) of the company ever filed bankruptcy? ________________

d. Any past judgements, claims, arbitration proceedings, or pending suits against your organization or its Officers? If so, list _______________________________________________________________________

5. Qualifications:

What makes your company uniquely qualified to provide services specified, according to this RFB? (please attach cover letter)

6. References:

Please attach at least one letter of reference from public entities with whom you have previously executed and successfully completed a contract to provide Services substantially similar to the ones described in the accompanying RFB (“Services”), and which may be used to assess your ability to successfully provide the Services. The references should describe the following, at a minimum: (1) identity, location and contact information of the authorized agent of the public entity(ies) with whom the bidder provided contract services, (2) describe the nature and scope of services provided, (3) the dollar value of Services, (4) and period of agreement. The District or its authorized representative may contact references provided and reserves the right to pose clarifying questions to the bidder.

APPENDIX B

CERTIFICATION OF NO FAMILIAL RELATION OR OTHER

CONFLICT OF INTEREST

Pursuant to the board policy of Taylor Public Schools (the “District”) and the laws of the State of Michigan, the undersigned, the owner or authorized representative of the bidder does hereby represent and warrant that: to the best of his or her knowledge and belief, no familial relationship exists between the owner or any employee of the bidder and any member of the District Board of Directors, or the District Superintendent. A list of the Board of Education members and its Superintendent may be found at http://www.taylorschools.net.

The bidder further warrants and represents that, to the best of the bidder’s knowledge, the bidder’s participation in this bid process, including through execution of a resulting contract, there is no other current or potential conflict of interest created between the bidder, any employee, agent or representative of the bidder and any employee or board member of the District.

Printed name of Bidder/Agent (Signature of Bidder/Agent)

Title of Bidder/Agent Date of signature

STATE OF MICHIGAN __________________________)

) SS.

COUNTY OF __________________________)

This instrument was acknowledged before me on the _____ day of _____________, 2018 by (Signature of Notary)

Notary Public _______________County, _____________

My commission expires: _______________

Acting in the County of: _______________

APPENDIX C

CERTIFICATION OF BIDDER QUALIFICATION UNDER THE

IRAN ECONOMIC SANCTIONS ACT, PA 517 of 2012

The undersigned authorized officer of the below-named bidder hereby certifies, represents and warrants that the bidder (including its officers, directors and employees) is not an “Iran linked business” within the meaning of the Iran Economic Sanctions Act, Michigan Public Act No. 517 of 2012, MCL 129.311 et. seq (the “Act”), and that in the event bidder is awarded a contract as a result an RFB issued by Taylor Public Schools (the “District”), the bidder will not become an “Iran linked business” at any time during the course of performing any Services under a contract issued by the District.

The bidder further acknowledges that any person who is found to have submitted a false certification is responsible for a civil penalty of not more than $250,000.00 or 2 times the amount of the contract or proposed contract for which the false certification was made, whichever is greater, the cost of the District’s investigation, and reasonable attorney fees, in addition to the fine. Moreover, any person or entity who submits a false certification shall be ineligible to bid on an RFB for three (3) years from the date it is determined that the person or entity has submitted the false certification.

Name of Bidder Company

STATE OF MICHIGAN __________________________)

) SS.

COUNTY OF __________________________)

This instrument was acknowledged before me on the _____ day of _____________, 2018 by (Signature of Notary)

Notary Public _______________County, _____________

My commission expires: _______________

Acting in the County of: _______________

APPENDIX D

BIDDER CERTIFICATION

The person or entity submitting the enclosed bid (“Bidder”) hereby certifies that they:

1. Are the individual/entity described in the Bidder Information Form (Appendix A), and that in submitting the bid, forms required by this RFB or responding to Requests for Clarification made under this RFB, to the best of their knowledge, they made no intentional misrepresentation or omission therein and are authorized to submit this bid and further engage in negotiations to conclude the Contract.

2. Read and carefully examined all aspects of the RFB, including applicable addenda, and intends to provide Services as described herein, subject to additional negotiations.

3. Included all documentation required by the RFB, and understands that they shall be responsible for any error or omission in the bid submission.

4. Made all desired Requests for Clarification and are satisfied with answers provided pursuant thereto.

5. Agree to comply with all federal, state and local law, regulation, policy and other requirements that apply to their eligibility to submit the bid, their performance under the RFB and any resulting contract.

6. Obtained the RFB and related documents directly from SIGMA VSS (www.mi.gov/sigmavss), the District’s Proposal portal or an authorized representative of the District.

7. Certify the information they have provided is correct and agree, that pursuant to a final contract signed by the District and the bidder, to provide the scope of work in this RFB, including all terms and conditions, special provisions, specifications, addenda and the bidder pricing as set forth in these contract documents.

8. Understand that failure to comply with this certification gives the District the right to abandon the RFB process and/or cancel or fail to renew any resulting contract.

9. Waive any right of the bidder, its employees, representatives, agents, contractors, subsidiaries, affiliates, successors and/or assigns to protest any aspect of the award process and to hereby release the District from any and all administrative and civil claims arising out of, and related to the RFB process and the award of a bid.

Printed Name of Bidder/Agent (Signature of Bidder/Agent)

Title of Bidder/Agent Date of signature ACCEPTANCE AND AWARD OF PROPOSAL: (completed after board approval) As an awardee, your company is bound to enter negotiations for a final agreement and furnish any resources or information, as set forth in this bid and Contract documents. This bid has been recommended for award and has been approved by the Board of Education at the date indicated in the signed resolution below.

Printed Name of District’s Agent (Signature of District’s Agent)

Title of District’s Agent Date of signature

APPENDIX E

JOB DESCRIPTION: DIRECTOR OF INFORMATION & TECHNOLOGY

TAYLOR SCHOOL DISTRICT

JOB DESCRIPTION

POSITION: Director of IT / Field Supervisor (Non-Certified Level l Director)

REPORTS TO: Superintendent

The Director of IT I Field Supervisor will lead the Taylor School District Technology Department, a district of 14 school buildings, 6000 students and 1,000 employees. Under the direction of the Superintendent, the Director of IT will serve as the team leader for technical support of staff and service functions; provide technical expertise where appropriate; coordinate efforts and supervise and evaluate subordinate Technology Services staff; assist with prioritization and oversight of technology work orders and help desk; manage technology-related projects and facilitate resolution of technology issues for the Taylor School District. There will be times where a hands-on approach is required, in the field, as needed. The Director will oversee and evaluate IT technicians and provide necessary guidance and professional development to subordinate technology services staff. Additionally, this individual will supervise inventory of technology equipment and support server based and cloud-based systems backups and storage requirements. Foundational to this work will be the creation of a 3-5-year district technology plan that is derived through collaborative work with the technology committee as seen through an instructional technology lens. This individual should also maintain a high standard of customer service philosophy and responsiveness to technology needs.

QUALIFICATIONS:

1. Associate's Degree in Computer Science or related field

2. Minimum of 4 years experience with server and cloud based LAN networks, desktop maintenance, fiber optic and wireless systems, and server configuration.

3. Or, any equivalent combination of education, certification and experience

EXPERIENCE/ SKILLS:

1. Excellent customer service skills regarding timeliness of response, meeting established quality standards of practice and communication

2. Demonstrated understanding of desktop support, including, but not limited to, end-user support, device imaging, desktop and user policies, inventory, electronic media technology and mobile device management

3. Demonstrated understanding of the use of technology in both instructional and operational settings preferred

4. Demonstrates the principles of continuous learning

5. Demonstrated ability to work with confidential data

6. High level of complex problem-solving skills due to the technical complexity of the problems in supporting multiple platforms. A lack of precedence occasionally necessitates development of creative solutions to problems

7. Possess good interpersonal skills to related well to persons at all levels of technical competency

8. Possess demonstrated leadership skills

Performance Responsibilities

1. Work in coordination with staff to monitor and maintain network infrastructure including networking, virtual servers, storage, backups and restores

2. Facilitate the resolution of tickets as needed by providing direction and supervision to district technical staff, providing technical expertise, coordinating resources for resolution and escalation. monitoring and maintaining optimal service levels, etc.

3. Assist with the design, creation, documentation and implementation of processes and systems which optimize and implement efficient technology support practices

4. Maintain a base knowledge and understanding of the technologies in use in public schools, and needed for the operation of schools, including, but not limited to, end user computing devices, networks, databases, data, applications, etc.

5. Create and deliver reports/updates as needed to district administrative staff. Document systems, processes, procedures and technology inventory

6. Facilitate the training of new technical and non-technical staff

7. Monitor work orders/tickets, assign/reassign/escalate tickets as needed to meet optimal service levels and resolve as needed

8. Facilitate the resolution of tickets as needed by providing consultation to technical staff and users, providing technical expertise, coordinating resources for resolution and escalation, etc.

9. Evaluate and document technology standards on an ongoing basis

10. Assist technical support staff in support and maintenance of technology, including coordinating the work of technology support staff in maintaining technology and/or resolving issues

11. Evaluate new technologies and make recommendations as to their use

12. Oversee all technical equipment and maintain inventory database

13. Maintain District website including ADA compliance and cable channel

14. Responsible for IT Policies & Procedures, IT Standards, Annual Strategic Technology Planning, Annual Technology Budgeting and Enterprise Projects.

15. Any other duties assigned by the Superintendent of Taylor School District