2_SOW 2097690 Coherent Service Requirements.pdf

STATEMENT OF WORK

1) BACKGROUND INFORMATION

The Research Technologies Branch (RTB) enables intramural NIAID investigators to use state-of-the art microscopy in their research programs. The equipment needs to be updated periodically and its mechanical parts maintained. These instruments need frequent recalibration.

The laser diodes at the heart of the system have defined lifespans and can fail at any time. These lasers are constantly in use through out the day and if it were put out of action due to lack of maintenance or mechanical failure the ability of the investigators in the DIR to conduct their research would be severely handicapped.

Laser System Serial Number Chameleon Ultra GDP1094228.4433 Chameleon Ultra GDP.1119305.2670 Chameleon Ultra GDP.1119305.2734 Chameleon Vision II GPD.1159630.7323

2) PURPOSE AND OBJECTIVES OF THE ACQUISITION

The purpose of this acquisition is to provide a maintenance agreement for the above referenced equipment in order to maintain it in optimal operating condition.

3) CONTRACTOR REQUIREMENTS:

• Unlimited service visits by Coherent trained and qualified field service engineer

• Unlimited Replacement service parts, components, or modules necessary for repairs, excluding 3rd party items and consumables.

• 1 Annual on-site Planned Maintenance visit, to ensure the system is performing to factory specifications.

• Unlimited access to expert Applications and Technology Support Center (M-F 8am-5pm

• Proprietary Software Updates

• Guaranteed priority response time of 2 business days after receipt of a service call

• Biosafety Level 2 included

4) CONTRACTOR SUPPLIED MATERIALS

The Contractor shall provide all necessary parts and equipment necessary to perform remedial repair and planned maintenance of the above equipment.

5) GOVERNMENT FURNISHED MATERIALS

No Government furnished materials are provided under this contract.

6) REPORTING REQUIREMENTS AND DELIVERABLES

Technical support, remedial repair as needed, and one annual planed maintenance.

7) INSPECTION AND ACCEPTANCE

a) All work will be inspected and approve by the person designated by the lab chief of each lab at the completion of any repairs and at the completion of the annual maintenance.

b) All work will be completed in accordance with industry standards.