2-SERVICE REQUIREMENTS -POSTING.doc

Service Requirements Service contract for epMotion 5075 and 5073 robots

1) BACKGROUND INFORMATION:

Our epMotion 5075 and 5073 robots, which are heavily used with the NIAID Microbiome Program. As the current service contract will soon expire, we would like to renew the service contract to cover preventative maintenance, and parts and labor when they need repair.

Line 1) epMotion Services - PremiumCare, Service Agreement, epMotion 5073, # 0082030108, Quantity 2 Line 2) epMotion Services - PremiumCare, Service Agreement, epMotion 5075 # 0082030075, Quantity 2 Line 3) single channel epMotion dispensing tool calibration # 0082030077 Quantity 4

2) SCOPE:

The government expects to receive phone technical support, preventative maintenance, and full parts and repair of our instruments to keep them in top working order.

3) PURPOSE AND OBJECTIVES OF THE ACQUISITION

This contract has an overarching goal of keeping our machines in full working condition to keep our facility functioning at high capacity.

4) PLACE OF PERFORMANCE:

10 Center Drive, Clinical Center Bethesda, MD 20814

5) PERIOD OF PERFORMANCE:

2/22/2023-2/21/2024

6) TASKS/ REQUIREMENTS:

epMotion Services – Premium Care, Service Agreement, epMotion 5073Product features: This service agreement includes a full annual preventive maintenance service program for assured instrument reliability and uptime; parts, labor, and travel included, with a 10 % discount on additional services during the agreement period epMotion Services - PremiumCare, Service Agreement, epMotion 5075 Product features: This service agreement includes a full annual preventive maintenance service program for assured instrument reliability and uptime; parts, labor, and travel included, 10 % discount on additional services during the agreement period

Single channel epMotion dispensing tool calibration, 4 measurements per test volume (min, mid, max), epMotion software version 40.0 or higher – software update

The contractor will provide telephone support to:

· Troubleshoot technical issues and maximize system uptime

· Optimize and review application design as necessary.

The contractor will provide one scheduled Preventive Maintenance which includes:

· All parts, labor, and travel,

· Repairs will be made with OEM grade parts

· Must guarantee “Priority status” for technical support inquiries equal to the manufacturers direct contract.

· Inspection, cleaning, lubrication, adjustment, calibration, and function testing,

· Software review and upgrade as necessary.

The contractor will provide unlimited unplanned visits for system repair including:

· Documentation describing work.

The contractor will provide calibration of 6 epMotion Robotic Workstation Pipetting tools Conditions.

· DUE TO THE SENSITIVE NATURE OF THE PROJECTS, SERVICE PROVIDED MUST BE OF EQUAL SERVICE PROVIDED UNDER A DIRECT CONTRACT WITH THE INSTRUMENT MANUFACTURER, EPPENDORF.

· ALL 3RD PARTY OFFERORS, IF PROVIDING A QUOTE FOR SERVICES PROVIDED UNDER A BILLABLE CONTRACT, MUST INCLUDE THE MANUFACTURER (EPPENDORF) CERTIFICATION DOCUMENTATION CONFIRMING A BILLABLE CONTRACT SERVICE IS OF EQUAL SERVICE AS A DIRECT CONTRACT, INCLUDING PRIORTY RESPONSE TIME.

· ALL OFFERORS MUST ALSO COMPLETE AND SIGN THE ATTACHED CERTIFICATION (VENDOR CERTIFICATION)

4) Delivery The Contractor shall provide all parts, labor, and travel for Preventive Maintenance and other unscheduled maintenance, and will also provide documentation of all maintenance and calibration.

5) GOVERNMENT FURNISHED MATERIALS:

The Government will supply access to the epMotion 5075 and epMotion 5073 instruments.

7) SECURITY:

The contractor will be required to pass through standard NIH visitor security.

8) INSPECTION AND ACCEPTANCE:

All work will be inspected and approved by an authorized laboratory official at the completion of the job. All work will be completed in accordance with industry standards.