2_Service Requirements Cytek 2155402.xlsx

XLSX spreadsheet 10 KB Posted

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Maintenance/Service Agreement for Cytek Equipment
Solicitation number
RFQ-NIAID-2155402
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Sheet1

Types of Service Requirements
Cytek Aurora 5 Laser (QTY 4)
S/N: U0874, U0886, U1009, U1026
Full Cost of Service Agreement Must Include:
All Labor
All Travel expenses
All Parts
Two (2) Preventative Maintenance inspections
On-site and Remote Technical Support
Unlimited telephone support for instruments, reagents and applications
On site Priority Response Time* within 24-48 hours to a request for emergency service (Monday through Friday) *A 24-48 hour priority status is required for this service agreement. Failure to meet the timeline for repairs may result in an unsatisfactory rating in Contractor Performance Assessment Reporting System (CPARS).

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