2_Service Requirements 2120677.xlsx

XLSX spreadsheet 11 KB Posted

Attached to
Maintenance/Service Agreement for BD Biosciences Equipment
Solicitation number
RFQ-NIAID-2120677
Issued by

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File Type Posted
2_Item list and special notes 2120677.xlsx XLSX spreadsheet
2_Vendor rep 52.204-26 OCT 2020.pdf PDF
3_TC_FAR PART 52.212-5 JAN 2022.docx DOCX document

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Sheet1

Types of Service Requirements
BD Symphony S6, S5, and BD FACStation (excluding printers)
Full Cost of Service Agreement Must Include:
All Labor
All Travel expenses
All Parts
Two (2) Preventive Maintenance (PM) Inspections to be performed during POP
Two (2) PM kit
Software Revisions released during the Agreement term
Unlimited service visits, Monday-Friday
Unlimited telephone support for instruments, reagents and applications
On site Priority Response Time* within 48-hours to a request for emergency service (Monday through Friday)

*Priority Response Time is only available via a contract with the Original Equipment Manufacturer (OEM), therefore third-party (Non-OEM) proposals to the solicitation must include documentation of a contract covering Priority Response Time with the OEM to meet this requirement and be considered.

High Throughput Sampler
Depot one-way swap, Depot level repair
One (1) Preventive Maintenance (PM) Inspections to be performed during POP
One (1) PM kit
All Labor
All Shipping and Parts
Unlimited telephone support for instruments, reagents and applications
An emergency replacement provided within two (2) working days
OEM suggested Service for all listed lasers on the List of items attachment

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