2_RFR_EMARS_AutoMedDispensingCabs-AppendixA-SOW.pdf

This Scope of Work document outlines maintenance and repair services for Automated Medication Dispensing Cabinets (AMDCs) to be provided to the County of Los Angeles Department of Health Services. The RFR seeks qualified firms to establish an Equipment Maintenance and Repair Services (EMARS) contract covering preventive maintenance, corrective repairs, emergency services, and technical support for medication dispensing equipment across county facilities. The services include on-site diagnostics, parts replacement, software updates, and 24/7 emergency response capabilities to ensure continuous operation of critical pharmacy automation systems. The contract term, response deadlines, site visit requirements, and bidder conference details are outlined in the associated RFR documentation.

The selected vendor will be responsible for maintaining service level agreements with specified response times for emergency and routine maintenance requests, managing spare parts inventory, providing technician training to county staff, and documenting all service activities through the county's asset management systems. Pricing shall be structured on a time-and-materials basis or fixed annual maintenance fee model, with detailed cost breakdowns for labor rates, parts markups, and service call fees. The incumbent vendor information, if applicable, and any specific performance metrics or funding allocations for the EMARS program will be detailed in the complete RFR package to ensure qualified vendors understand the scope, budget parameters, and operational expectations for serving the county's medication dispensing infrastructure.