2_RFR_EMARS_AppA_SOW_Medical_Imaging_Equipment_Canon.pdf

This is a Scope of Work document for the County of Los Angeles Department of Health Services establishing an Equipment Maintenance and Repair Services (EMARS) Master Agreement for Canon medical imaging equipment. The RFR seeks qualified firms to provide comprehensive maintenance and repair services for Canon diagnostic imaging systems. The agreement will establish rates and terms for on-site and off-site repair services, preventive maintenance, emergency call-out response, parts replacement, and technical support for medical imaging equipment used across County health facilities. The master agreement will be a multi-year contract with specific performance standards, response time requirements, and service level agreements designed to minimize equipment downtime and ensure operational continuity of diagnostic imaging services.

The contract will include detailed pricing structures for labor rates, parts, and service calls, with specific terms for emergency versus routine maintenance. The agreement establishes qualification requirements for service technicians, including manufacturer certification and experience with Canon equipment. The contract includes performance metrics and service level obligations, such as response time guarantees for emergency repairs and scheduled maintenance intervals. Vendors must demonstrate technical expertise, parts availability, and capacity to serve multiple County locations. The master agreement framework allows for pricing adjustments based on volume of service requests and provides flexibility for the County to scale services across its health system operations.