2-RFP-2026-757-ACS-DV SPECIFICATIONS.pdf

RFP-2026-757-ACS-DV, “Street Outreach Housing Services” 1

City of Albuquerque

Request for Proposals

Solicitation Number: RFP-2026-757-ACS-DV

Street Outreach Housing Services

Release date: March 17, 2026

Deadline for Receipt of Proposals: April 16, 2026, 4:00 p.m. (Mountain Time) The City eProcurement System will not allow Proposals to be submitted after this date and time.

Pre-Proposal Conference: March 26, 2026 - 2:00 PM

City of Albuquerque Department of Finance and Administrative Services

Purchasing Division

V2024.07.10 JLB

RFP-2026-757-ACS-DV, “Street Outreach Housing Services” 2

TABLE OF CONTENTS

Page

Introduction 3

Part 1 Instructions to Offerors 4

Part 2 Proposal Format 15

Part 3 Scope of Services 19

Part 4 Evaluation of Proposals 25

Appendix A Cost Proposal Form

Fillable copy located in Bonfire Public Files

RFP-2026-757-ACS-DV, “Street Outreach Housing Services” 3

INTRODUCTION

The City of Albuquerque Purchasing Division, on behalf of the Albuquerque Community

Safety Department (ACS) is seeking proposals from qualified nonprofit or governmental entities to administer and manage City-directed housing stability and eviction prevention assistance on behalf of the ACS. The selected contractor(s) will serve in a fiscal and administrative capacity, supporting ACS’s Street Outreach program by disbursing funds, maintaining financial accountability, and reporting on program activity as directed by the

City.

Offeror will provide support to ACS and its Street Outreach program by facilitating and administering a housing stability subsidy and voucher program ($900,000), eviction prevention services to landlords ($600,000), and eviction prevention services for renters

($400,000).

The City of Albuquerque reserves the right to award to multiple Offferors if it is deemed to be in the best interest of the City.

ACS Background

ACS’s mission is to provide Albuquerque with a holistic, empathetic, and informed response to behavioral and mental health-related 911 calls. Responses are personalized to the needs of the individual, family, and community so that ACS can bring the right response at the right time. Within the Field Division of ACS, the Street

Outreach team responds to calls involving unsheltered individuals and encampments and directs eligible participants to housing stability and eviction prevention resources administered under this RFP.

The City of Albuquerque has established priorities for funding that include the following goals:

• Goal 1: Human and Family Development – People of all ages have the opportunity to participate in the community and economy and are well sheltered, safe, healthy, and educated.

• Goal 2: Public Safety – The public is safe and secure, and shares responsibility for maintaining a safe environment.

RFP-2026-757-ACS-DV, “Street Outreach Housing Services” 4

PART 1

INSTRUCTIONS TO OFFERORS

1.1 RFP Number and Title: RFP-2026-757-ACS-DV, "Street Outreach Housing

Services "

1.2 Proposal Due Date: April 16, 2026 - NLT 4:00 PM (Local Time)

The time and date Proposals shall be strictly observed.

1.2.1 Non-Mandatory Pre-Proposal Conference: This is not a mandatory pre-

Proposal conference, but highly recommended. Those vendors who choose not to attend shall be solely responsible for obtaining any additional information, clarifications or addenda resulting from this meeting.

Topic: Pre-Proposal Conference for Street Outreach Housing Services - RFP-2026-

757-ACS-DV

Time: Mar 26, 2026 02:00 PM Mountain Time (US and Canada)

Join Zoom Meeting https://cabq.zoom.us/j/84529131265

Meeting ID: 845 2913 1265

1.2.2 Questions: All questions shall be submitted in written format in the City’s eProcurement system prior to the close date for questions and answers.

1.3 Purchasing Division: This Request for Proposals (“RFP”) is issued on behalf of the

City of Albuquerque by its Purchasing Division, which is the sole point of contact during the entire procurement process.

1.4 Authority: Chapter 5, Article 5 of the Revised Ordinances of the City of

Albuquerque, 1994, (“Public Purchases Ordinance”). The City Council, pursuant to Article

1 of the Charter of the City of Albuquerque and Article X, Section 6 of the Constitution of

New Mexico, has enacted this Public Purchases Ordinance as authorized by such provisions and for the purpose of providing maximum local self-government. To that end, it is intended that this Public Purchases Ordinance shall govern all purchasing transactions of the City and shall serve to exempt the City from all provisions of the New Mexico

Procurement Code, as provided in Section 13-1-98K, NMSA 1978.

1.5 Acceptance of Proposal: Acceptance of Proposal is contingent upon Offeror's certification and agreement by submittal of its Proposal, to comply and act in accordance with all provisions of the following:

1.5.1 City Public Purchases Ordinance

1.5.2 City Purchasing Rules and Regulations: These Rules and Regulations

(“Regulations”) are written to clarify and implement the provisions of the Public

Purchases Ordinance. These Regulations establish policies, procedures, and https://cabq.zoom.us/j/84529131265

RFP-2026-757-ACS-DV, “Street Outreach Housing Services” 5 guidelines relating to the procurement, management, control, and disposal of goods, services, and construction, as applicable, under the authority of the Ordinance.

1.5.3 Civil Rights Compliance: Acceptance of Proposal is contingent upon the

Offeror's certification and agreement by submittal of its Proposal, to comply and act in accordance with all provisions of the Albuquerque Human Rights Ordinance, the

New Mexico Human Rights Act, Title VII of the U.S. Civil Rights Act of 1964, as amended, and all federal statutes and executive orders, New Mexico statutes and

City of Albuquerque ordinances and resolutions relating to the enforcement of civil rights and affirmative action. Questions regarding civil rights or affirmative action compliance requirements should be directed to the City of Albuquerque Human

Rights Office.

1.5.4 Americans with Disabilities Act Compliance: The Offeror certifies and agrees, by submittal of its Proposal, to comply and act in accordance with all applicable provisions of the Americans With Disabilities Act of 1990 and federal regulations promulgated thereunder.

1.5.5 Insurance and Bonding Compliance: Acceptance of Proposal is contingent upon Offeror's ability to comply with the insurance requirements as stated herein.

Please include a certificate or statement of compliance in your Proposal and bonds as required.

1.5.6 Ethics:

1.5.6.1 Fair Dealing. The Offeror warrants that its Proposal is submitted and entered into without collusion on the part of the Offeror with any person or firm, without fraud and in good faith. Offeror also warrants that no gratuities, in the form of entertainment, gifts or otherwise, were, or will be offered or given by the Offeror, or any agent or representative of the Offeror to any officer or employee of the City with a view toward securing a recommendation of award or subsequent contract or for securing more favorable treatment with respect to making a recommendation of award.

1.5.6.2 Conflict of Interest. The Offeror warrants that it presently has no interest and shall not acquire any interest, direct or indirect, which would conflict in any manner or degree with the performance of services required under the contract resulting from this RFP. The Offeror also warrants that, to the best of its knowledge, no officer, agent or employee of the City who shall participate in any decision relating to this RFP and the resulting contract, currently has, or will have in the future, a personal or pecuniary interest in the

Offeror’s business.

1.5.7 Participation/Offeror Preparation: The Offeror may not use the consultation or assistance of any person, firm company who has participated in whole or in part in the writing of these specifications or the Scope of Services, for the preparation of its Proposal or in the management of its business if awarded the

RFP-2026-757-ACS-DV, “Street Outreach Housing Services” 6 contract resulting from this RFP.

1.5.8 Debarment or Ineligibility Compliance: By submitting its Proposal in response to this RFP, the Offeror certifies that (i) it has not been debarred or otherwise found ineligible to receive funds by any agency of the federal government, the State of New Mexico, any local public body of the State, or any state of the

United States; and (ii) should any notice of debarment, suspension, ineligibility or exclusion be received by the Offeror, the Offeror will notify the City immediately.

Any Proposal received from an Offeror that is, at the time of submitting its Proposal or prior to receipt of award of a contract, debarred by or otherwise ineligible to receive funds from any agency of the federal government, the State of New Mexico, any local public body of the State, or any state of the United States, shall be rejected.

Upon receipt of notice of debarment of an Offeror awarded a contract as a result of this RFP (“Contractor”), or other ineligibility of the Contractor to receive funds from any agency of the federal government, the State of New Mexico, any local public body of the State, or any state of the United States, the City shall have the right to cancel the contract with the Contractor resulting from this RFP for cause in accordance with the terms of said contract.

1.5.9 Goods Produced Under Decent Working Conditions: It is the policy of the

City not to purchase, lease, or rent goods for use or for resale at City owned enterprises that were produced under sweatshop conditions. The Offeror certifies, by submittal of its Proposal in response to this solicitation, that the goods offered to the City were produced under decent working conditions. The City defines “under decent working conditions” as production in a factory in which child labor and forced labor are not employed; in which adequate wages and benefits are paid to workers;

in which workers are not required to work more than 48 hours per week (or less if a shorter workweek applies); in which employees are free from physical, sexual or verbal harassment; and in which employees can speak freely about working conditions and can participate in and form unions. [Council Bill No. M-8, Enactment

No. 9-1998]

1.5.10 Graffiti Free: When required, the Contractor will be required to furnish equipment, facilities, or other items required to complete these services, that are graffiti-free. Failure of Contractor to comply with this requirement may result in cancellation of the contract resulting from this RFP.

1.6 City Contact: The sole point of contact for this RFP is the City of Albuquerque

Purchasing Division. Questions regarding this RFP should be directed to the following

Purchasing representative unless otherwise specified in the solicitation. The City Contact will communicate with Offerors through its e-procurement system, Bonfire. Offerors will receive e-mail notifications from Bonfire to the e-mail that Offeror included in its Bonfire registration. Offerors are responsible for monitoring any communications sent through

RFP-2026-757-ACS-DV, “Street Outreach Housing Services” 7

Bonfire and responding to any requests for information or directives within stated deadlines.Offerors who fail to abide by this instruction may be deemed nonresponsive.

• Dave Vale, Senior Buyer, Department of Finance and Administrative Services, Purchasing Division

• Phone: (505) 768-3340 or E-Mail: dvale@cabq.gov

• Post Office Box 1293, Albuquerque, New Mexico 87103

1.7 Contract Management: The contract resulting from this RFP will be managed by the Albuquerque Community Safety Department, Street Outreach Division.

1.8 Clarification: Any explanation desired by an Offeror regarding the meaning or interpretation of this RFP must be requested in writing not less than ten (10) working days prior to the deadline for the receipt of Proposals to allow sufficient time for a reply to reach all Offerors before the submission of their Proposals. No extension of time will be granted based on submission of inquiries subsequent to the required date nor will such inquiries be answered. All inquiries must be directed to the Purchasing Division as stated herein and must be submitted through the City’s eProcurement system Bonfire. The City will not respond to questions that are submitted by any other means than electronically through the City’s eProcurement system. Oral explanations or instructions given before the award of the contract or at any time will not be binding. Purchasing shall prepare answers to questions in the form of Addenda to this RFP and shall post all such Addenda to the online eProcurement System.

1. 9 Submission of Proposals. The Offeror’s Proposal must be submitted electronically through the eProcurement system pursuant to the following requirements:

1.9.1 Electronic Copy. Submit your complete Proposal including all forms, attachments, exhibits, Technical Proposal, Cost Proposal, etc. using the eProcurement

System at https://cabq.bonfirehub.com/portal/?tab=openOpportunities. Please allow a minimum of two (2) business days to submit your proposal. If you do not have a username and password, please register as this is the only method to submit electronically on the

Bonfire portal. Please make sure to register on the system in order to receive notices and submit a response to a solicitation. For assistance, please contact support@gobonfire.com or 1-800-354-8010. Failure to submit your proposal electronically through the City’s eProcurement system shall result in your proposal being deemed nonresponsive.

1.9.2 Format. Each file uploaded to the eProcurement System shall be in single

PDF format unless otherwise indicated. The City’s preferred format is Optical Character

Recognition (OCR) searchable PDF format. Do not encrypt files and do not password protect the documents submitted.

1.9.3 ALL PROPOSALS MUST BE RECEIVED BY THE CITY PURCHASING

DIVISION AS SPECIFIED HEREIN. IF YOU FAIL TO COMPLY WITH THE SUBMISSION

REQUIREMENTS IN THIS SECTION 1.9, THE CITY SHALL DEEM YOUR PROPOSAL

https://cabq.bonfirehub.com/portal/?tab=openOpportunities http://www.cabq.gov/vendor/email-notification mailto:support@gobonfire.com

RFP-2026-757-ACS-DV, “Street Outreach Housing Services” 8

NONRESPONSIVE.

1.9.4 No other methods of Proposal delivery. Neither telephone, facsimile, nor telegraphic Proposals shall be accepted.

1.9.5 Modification. Proposals may be modified or withdrawn only by written notice, provided such notice is received prior to the Proposal Due Date.

1.9.6 Receipt of Proposals. The only acceptable evidence to establish the time of receipt of Proposals by City Purchasing Office is the time-date stamp of the eProcurement

System.

1.9.7 Acknowledgment of Addenda to the Request for Proposals. Receipt of

Addenda to this RFP by an Offeror must be acknowledged in the City’s eProcurement system. Failure to acknowledge an Addendum may result in your response being deemed non-responsive.

1.10 Modifications to Scope of Services: In the event that sufficient funds do not become available to complete each task in the Scope of Services, the Scope of Services may be amended, based upon the cost breakdown required in the Cost Proposal.

1.11 Required Contract Terms: The Required Contract Terms can be accessed at this link https://www.cabq.gov/dfa/purchasing-division/vendor-services/terms-and-conditions, click on “Request for Proposals Required Contract Terms”. The Offeror certifies that it accepts the Required Contract Terms, or has uploaded its exceptions to the Required

Contract Terms in the City’s e-Procurement system, under “Requested Information”

“Exceptions to Section 1.11 Required Contract Terms.” Any exceptions shall be identified by the RFP Section, Subsection, and must state the specific exception the Offeror has, as well as any alternative language. The City’s receipt of exceptions in a response is not an acceptance of any requested changes to the Required Contract Terms. The Required

Contact Terms may differ from the terms in the final contract awarded under this RFP.

1.12 Contract Term: The contract resulting from this solicitation is anticipated to have an initial term of one (1) year with four (4) possible extensions of one (1) year each. The total contract term shall not exceed five (5) years.

1.13 Evaluation Period: The City reserves the right to analyze, examine and interpret any Proposal for a period of ninety (90) days after the hour and date specified for the receipt of Proposals. The City reserves the right to extend the evaluation period if it feels, in its sole discretion, such an extension would be in the best interest of the City.

1.14 Evaluation Assistance: The City, in evaluating Proposals, reserves the right to use any assistance deemed advisable, including City contractors and consultants.

1.15 Rejection and Waiver: The City reserves the right to reject any or all Proposals and to waive informalities and minor irregularities in Proposals received.

1.16 Award of Contract:

1.16.1 When Award Occurs: Award of contract occurs when a Purchase Order is https://www.cabq.gov/dfa/purchasing-division/vendor-services/terms-and-conditions

RFP-2026-757-ACS-DV, “Street Outreach Housing Services” 9 issued or other evidence of acceptance by the City is provided to the Offeror. A

Recommendation of Award does not constitute award of contract.

1.16.2 Award: If a contract is awarded, it shall be awarded to the responsive and responsible Offeror whose Proposal conforming to this RFP will be most advantageous to the City as set forth in the Evaluation Criteria.

1.17 Cancellation: This RFP may be canceled for any reasons and any and all Proposals may be rejected in whole or in part when it is in the best interests of the City.

1.18 Negotiations: Negotiations may be conducted with the Offeror(s) recommended for award of contract.

1.19 City-Furnished Property: No material, labor, or facilities will be furnished by the

City unless otherwise provided for in this RFP.

1.20 Public Records:

1.20.1 The Purchasing Division’s procurement file and any documents relating to this RFP, including the Proposals submitted by Offerors, shall be open to public inspection in accordance with applicable law after the recommendation of award of a contract has been approved by the Mayor or the Mayor’s designee.

1.20.2 An Offeror who chooses to submit material they consider a “Trade Secret” must do so in a segregated file clearly designated as containing trade secrets both in the file name and within the contents of the file itself. These segregated files are to be used by the City for reference only. An Offeror’s failure to segregate such materials constitutes a failure to reasonably, under the circumstances, maintain the materials’ secrecy and Offeror indemnifies and holds the City harmless for any and all liability resulting from the disclosure of any materials not segregated as described above.

1.20.3 If an Offeror submits with a proposal material required by law to be kept confidential, the Offeror must segregate such material in a separate file. Such a file should be clearly designated as “Legally Confidential” in both the file name and within the contents of the file. The contents of the file must include a description and citation to the legal basis for why the material must be kept confidential. Failure to segregate the material and describe the legal basis for why it is to be kept confidential may result in the information being disclosed. Designating the entire proposal confidential is not acceptable without providing the legal basis and may result in the information being disclosed. Offeror indemnifies and holds the City harmless for any and all liability resulting from such disclosure resulting from information not segregated as described above.

1.20.4 Pricing, makes and models or catalog numbers of items offered, delivery terms, and terms of payment shall not be designated as trade secrets or required to be kept confidential by law.

1.20.5 The City will endeavor to restrict the release of material segregated and designated as “Trade Secret” or “Legally Confidential to only those individuals

RFP-2026-757-ACS-DV, “Street Outreach Housing Services” 10 involved in the review and analysis of the Proposals, and to any other party as required by law or court order. Under the New Mexico Inspection of Public Records

Act (Sections 14-2-1 et seq, NMSA 1978) (“Act”) the City may redact trade secrets and other material required to be kept confidential by law, but may not redact proprietary or confidential information. Any Proprietary or Confidential Data provided as part of a Proposal is subject to public inspection under the Act.

Notwithstanding any provision of this RFP, the City shall not be responsible or liable to the Offeror for any disclosure of records required by the Act or an order of a court or other tribunal with jurisdiction over the City.

1.21 Procurement Preferences: A Pay Equity Preference as provided in Section 5-5-31

R.O.A. 1994 (as amended by C/S O-17-33) and the State Preferences as provided in 13-1-

21 NMSA 1978 are applicable to this solicitation. To request the application of a preference, as applicable, Offeror shall submit with its Proposal a City Pay Equity

Preference Form or the New Mexico State Certification for the requested preference.

1.22 Request for Proposals Protest Process:

1.22.1 RFP Documents: If the protest concerns the specifications for the RFP or other matters pertaining to the solicitation documents, the protest must be filed with the Chief Procurement Officer no later than 5:00 p.m., ten (10) business days prior to the deadline for the receipt of Proposals.

1.22.2 Recommendation of Award: If the protest concerns the Recommendation of Award, the protest must be filed with the Chief Procurement Officer no later than

5:00 p.m. of the tenth (10th) business day after the receipt of notice of the

Recommendation of Award.

1.22.3 Timely Protests: Protests must be received by the Chief Procurement

Officer prior to the appropriate deadline as set out herein, or they will be rejected.

The Chief Procurement Officer may waive the deadline for good cause, including a delay caused by the fault of the City. Late delivery by the U.S. Postal Service or other carrier shall not be considered good cause.

1.22.4 How to File a Protest: Any Offeror who is aggrieved in connection with a competitive solicitation or recommendation of award of a contract may protest to the

City Chief Procurement Officer. The protest shall be addressed to the Chief

Procurement Officer, must be submitted in written form and must be legible.

Protests may be electronically delivered via email or mailed. Facsimile, telephonic, telegraphic or any other type of electronic protests will not be accepted.

1.22.5 Required Information: The protest shall contain at a minimum the following:

1.22.5.1 The name and address of the protesting party;

1.22.5.2 The number of the competitive solicitation;

1.22.5.3 A clear statement of the reason(s) for the protest detailing the

RFP-2026-757-ACS-DV, “Street Outreach Housing Services” 11 provisions believed to have been violated;

1.22.5.4 Details concerning the facts, which support the protest;

1.22.5.5 Attachments of any written evidence available to substantiate the claims of the protest; and

1.22.5.6 A statement specifying the ruling requested.

1.22.6 Delivery of Protests:

1.22.6.1 By Mail: Protests may be mailed in an envelope marked “PROTEST” with the solicitation number. Protests which are mailed should be addressed as follows:

Chief Procurement Officer City of Albuquerque, Purchasing Division P.O. Box 1293 Albuquerque, NM 87103 PROTEST, RFP Number

1.22.6.2 By Electronic Mail: Protests may be emailed to:

Kathleen Oney, Chief Procurement Officer koney@cabq.gov

The message should clearly indicate “PROTEST” and the RFP number in the subject line.

1.22.7 Protest Response by Chief Procurement Officer: The Chief Procurement

Officer will, after evaluation of a protest, issue a response. Only the issues outlined in the written protest will be considered by the Chief Procurement Officer.

1.22.8 Protest Hearing: If a hearing is requested, the request must be included in the protest and received within the time limit. Only the issues outlined in the protest will be considered by the Chief Procurement Officer, or may be raised at a protest hearing. The granting of a hearing shall be at the discretion of the Chief

Procurement Officer following review of the request.

1.23 Insurance:

1.23.1 General Conditions: The City will require the successful Offeror, referred to as the Contractor, to procure and maintain at its expense during the term of the contract resulting from the RFP, insurance in the kinds and amounts hereinafter provided with insurance companies authorized to do business in the State of New

Mexico, covering all operations of the Contractor under the contract. Upon execution of the contract and on the renewal of all coverages, the Contractor shall furnish to the City a certificate or certificates in form satisfactory to the City as well as the rider or endorsement showing that it has complied with these insurance requirements. All certificates of insurance shall provide that thirty (30) days written mailto:koney@cabq.gov

RFP-2026-757-ACS-DV, “Street Outreach Housing Services” 12 notice be given to the Risk Manager, Department of Finance and Administrative

Services, City of Albuquerque, P.O. Box 470, Albuquerque, New Mexico, 87103, before a policy is canceled, materially changed, or not renewed. Various types of required insurance may be written in one or more policies. With respect to all coverages required other than professional liability or workers’ compensation, the

City shall be named an additional insured. All coverages afforded shall be primary with respect to operations provided.

1.23.2 Approval of Insurance: Even though the Contractor may have been given notice to proceed, it shall not begin any work under the contract resulting from this

RFP until the required insurance has been obtained and the proper certificates (or policies) are filed with the City. Neither approval nor failure to disapprove certificates, policies, or the insurance by the City shall relieve the Contractor of full responsibility to maintain the required insurance in full force and effect. If part of the contract is sublet, the Contractor shall include any or all subcontractors in its insurance policies, or require the subcontractor to secure insurance to protect itself against all hazards enumerated herein, which are not covered by the Contractor's insurance policies.

1.23.3 Coverage Required: The kinds and amounts of insurance required are as follows:

1.23.3.1 Commercial General Liability Insurance. A commercial general liability insurance policy with combined limits of liability for bodily injury or property damage as follows:

$2,000,000 Per Occurrence

$2,000,000 Policy Aggregate

$1,000,000 Products Liability/Completed Operations

$1,000,000 Personal and Advertising Injury

$ 5,000 Medical Payments

Said policy of insurance must include coverage for all operations performed for the City by the Contractor and contractual liability coverage shall specifically insure the hold harmless provisions of the contract resulting from this RFP.

1.23.3.2 Automobile Liability Insurance. A comprehensive automobile liability insurance policy with liability limits in amounts not less than

$1,000,000 combined single limit of liability for bodily injury, including death, and property damage in any one occurrence. The policy must include coverage for the use of all owned, non-owned, hired automobiles, vehicles and other equipment both on and off work.

1.23.3.3 Workers' Compensation Insurance: Workers' compensation insurance policy for the Contractor's employees, in accordance with the

RFP-2026-757-ACS-DV, “Street Outreach Housing Services” 13 provisions of the Workers' Compensation Act of the State of New Mexico, (the "Act"). If the Contractor employs fewer than three employees and has determined that it is not subject to the Act, it will certify, in a signed statement, that it is not subject to the Act. The Contractor will notify the City and comply with the Act should it employ three or more persons during the term of the contract resulting from this RFP.

1.23.3.4 Professional Liability (Errors and Omissions) Insurance:

Professional liability (errors and omissions) insurance in an amount not less than $1,000,000 combined single limit of liability per occurrence with a general aggregate of $1,000,000.

1.23.3.5 Cyber Liability Coverage: Cyber liability insurance in an amount not less than $2,000,000 combined single limit of liability per occurrence with a general aggregate of $2,000,000. This coverage should be required, unless specific circumstances that eliminate potential risks indicate otherwise, if the vendor/contractor may have cybernetic access to the City’s confidential information, taxpayer data, information technology, personnel, healthcare, accounting, or finance systems.

1.23.4 Increased Limits: During the life of the contract the City may require the

Contractor to increase the maximum limits of any insurance required herein. In the event that the Contractor is so required to increase the limits of such insurance, an appropriate adjustment in the contract amount will be made.

1.23.5 Additional Insurance: The City may, as a condition of award of a contract, require a successful Offeror to carry additional types of insurance. The type and limit of additional insurance is dependent upon the type of services provided via the contract by the successful Offeror.

1.24 Pay Equity Documentation. All Proposals shall include a Pay Equity Reporting Form that can be accessed at https://www.cabq.gov/gender-pay-equity-initiative. Offerors who believe they are exempt because they are an out-of-state contractor (meaning that you have no facilities and no employees working in New Mexico) are not required to report data, but must still submit a Pay Equity Reporting Form with the box verifying the exempt status checked. Any Proposal that does not include a Pay Equity Reporting Form shall be deemed nonresponsive, as stated in the Public Purchases Ordinance, 5-5-

31. A Pay Equity Reporting Form will be automatically issued within two (2) business days of completing your information at the link above. To ensure you have your form before the deadline for solicitation close, please access the link at least three (3) business days prior to the solicitation deadline. Please contact the “City Contact” identified above in Section

1.6 with any questions about the Pay Equity Reporting Form.

https://www.cabq.gov/gender-pay-equity-initiative

RFP-2026-757-ACS-DV, “Street Outreach Housing Services” 14

PART 2

PROPOSAL FORMAT

A “Proposal” consists of two distinct sections—a “Technical Proposal” and a

“Cost Proposal”—that are submitted separately in Bonfire. Failure to submit the

Technical Proposal and Cost proposal separate, shall result in the City deeming your submission non-responsive.

The Offeror shall submit its Technical Proposal in the City’s e-procurement system, Bonfire, identifying the Sections below in the order requested. The sections will clearly identify the information that Offerors are required to provide in order for their proposals to be deemed responsive.

2.1 Technical Proposal Format, Section One

2.1.1 Offeror Identification: State name and address of your organization or office and nature of organization (individual, partnership or corporation, private or public, profit or non-profit). Subcontractors, if any, must be identified in a similar manner. Include name, email address and telephone number of person(s) in your organization authorized to execute the contract resulting from this RFP. Submit a statement of compliance with all laws stated herein. Submit a statement of agreement to the Required Contract Terms; state exceptions as directed in Section

1.11. Show receipt of Addenda if applicable. Provide a statement or show ability to carry the insurance specified.

2.1.2 Experience:

2.1.2.1 Offerors shall include a statement confirming they have ten-plus (10+) years operating as a fiscal administrator, fiscal agent, or similar role.

2.1.2.2 Current Experience. State the Offeror’s relevant experience administering and managing City or State funded programs that involve fiscal oversight, fund disbursement, compliance monitoring, and reporting.

Describe experience serving in a fiscal sponsor or fiscal agent capacity, if applicable, including the administration of housing stability subsidies, rental assistance, eviction prevention, or similar financial assistance programs.

Identify the key personnel who will be actively engaged in the fiscal and administrative management of the proposed project, including financial, compliance, and reporting functions. For each individual, describe their role, qualifications, and experience relevant to administering public funds and ensuring program accountability.

If subcontractors or partner agencies will be involved in fiscal or administrative functions under this project, describe their role and relevant experience.

RFP-2026-757-ACS-DV, “Street Outreach Housing Services” 15

Submit resumes for key personnel who will perform fiscal, financial, compliance, or program administration services under this contract. Resumes for direct service or clinical staff are not required unless such staff will have a defined role in the administration of funds or required reporting.

2.1.2.3 Past Experience: Describe a minimum of three (3) completed projects of similar scope and size that demonstrate the Offeror’s experience administering public or philanthropic funds in a fiscal, administrative, or program management capacity. Projects should be comparable in dollar value, complexity, and accountability requirements to the services proposed under this RFP.

For each project, include:

2.1.2.3.1 Name of the funding entity or contracting agency.

2.1.2.3.2 Description of the Offeror’s role.

2.1.2.3.3 Total dollar amount administered.

2.1.2.3.4 Service period and year completed.

2.1.2.3.5 Description of reporting, audit, or monitoring requirements satisfied.

2.1.2.3.6 Provide one (1) letter of reference for each project from the funding entity or contracting agency. References must be for work performed within the past three to five (3–5) years.

2.1.2.3.7 References shall not be City of Albuquerque employees or elected officials. The City will not contact and will not assign evaluation points for references from City employees or elected officials.

2.1.2.4 Offerors are encouraged to describe relevant experience administering programs for other municipalities, counties, states, or governmental entities, including experience coordinating with public agencies on housing stability, rental assistance, or eviction prevention initiatives.

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2.1.3 Proposed Approach to Tasks: Describe the Offeror’s proposed approach to carrying out the administrative and fiscal tasks described in Part 3, Scope of Services. The response should clearly demonstrate how the Offeror will manage City-directed housing stability and eviction prevention funds in a manner that ensures timely disbursement, financial accountability, compliance with applicable requirements, and accurate reporting.

Charts or tables may be used to identify the estimated level of effort associated with each major administrative task, including the staff position(s) responsible for performing each task. Staffing descriptions should focus on fiscal, financial, compliance, and administrative roles, rather than direct service delivery functions.

2.1.4 Management Summary: Describe the Offeror’s management structure for administering the services under this RFP, including identification of key staff and any subcontractors responsible for fiscal oversight, financial management, compliance, reporting, and contract administration. The response shall clearly describe individual staff and subcontractor responsibilities, lines of authority and approval, and internal control processes, including identification of those authorized to approve disbursements and financial reports. The Offeror shall also explain how its management team will interface with designated City of

Albuquerque and Albuquerque Community Safety Department staff, including primary points of contact and escalation procedures. In addition, the response shall describe the organizational, financial, and administrative resources that will be drawn upon to complete the required tasks, including accounting systems, internal controls, and reporting infrastructure. Organizational charts or management diagrams may be included to illustrate reporting relationships and lines of authority.

Cost Proposal Format, Section Two

2.2.1 Total Cost: Submit your Cost Proposal (Appendix A) separately from your

Technical Proposal (upload Appendix A in the City’s eProcurement system). Failure to submit your cost separately from your Technical Proposal shall result in your proposal being deemed non-responsive.

2.2.4 All Costs: All costs should include any applicable gross receipts taxes. The

Offeror should understand that the City will not pay for any amounts not included in the cost Proposal -- for example, insurance or taxes -- and that liability for items not included remains with the Offeror.

2.2.5 An example of the preferred format is shown below. Your response to this section will be used in performing a cost/price analysis.

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RFP-2026-757-ACS-DV, “Street Outreach Housing Services” 18

PART 3

SCOPE OF SERVICES

The City of Albuquerque is focused on improving the well-being of all people and has identified racial equity as a priority goal to address longstanding, racially disparate economic and social outcomes.

3.1 Explanation of Outcomes

Offeror will provide support to the Department and its Street Outreach program by facilitating and administering a housing stability subsidy and voucher program ($900,000), eviction prevention services to landlords ($600,000), and eviction prevention services for renters ($400,000). These amounts may be adjusted based upon Departmental need.

3.2 Housing Stability Subsidies & Vouchers ($900,000)

3.2.1 Administer the distribution of rental subsidies and vouchers to eligible households in accordance with program guidelines and funding requirements.

3.2.2 Conduct thorough eligibility verification and ongoing compliance monitoring to ensure recipients maintain qualifications for assistance.

3.2.3 Collaborate closely with landlords and property managers to facilitate timely and accurate subsidy payments and address any concerns or disputes.

3.2.4 Provide individualized case management services to assist clients in maintaining housing stability and preventing displacement.

3.2.5 Maintain accurate records of subsidy disbursement, client status, and outcomes, submit regular reports, as required by city administration.

3.3 Eviction Prevention- For Landlords ($600,000)

3.3.1 Offer financial assistance and/or incentives to landlords that will prevent tenant evictions and maintaining stable rental occupancy.

3.3.2 Act as a mediator between landlords and tenants to resolve disputes through negotiation, reducing the need for formal eviction proceedings.

3.3.3 Provide education and training to landlords on applicable eviction laws, tenant rights, and best practices for tenant retention.

3.3.4 Implement rapid response protocols to promptly address cases at risk of eviction, coordinating with all relevant parties to stabilize tenancies.

3.3.5 Document interventions, track outcomes, and submit detailed reports on

RFP-2026-757-ACS-DV, “Street Outreach Housing Services” 19 landlord engagement and eviction prevention effectiveness, as required, by city administration.

3.4 Eviction Prevention- For Individuals ($400,000)

3.4.1 Determine eligibility for eviction prevention assistance, including financial aid and case support.

3.4.2 Provide direct financial assistance to tenants facing imminent eviction to help cover rent arrears or other housing-related costs.

3.4.3 Deliver counseling services and legal referrals to inform tenants of their rights and available resources throughout the eviction process.

3.4.4 Assist tenants in negotiating payment plans or alternative housing solutions to avoid eviction.

3.4.5 Connect clients with additional community resources and support services to address underlying challenges threatening housing stability.

3.4.6 Maintain detailed client records, monitor case progress, and report outcomes, as required, by city administration.

3.5 Scopes of Work

The Contractor shall serve solely as a fiscal sponsor for the initiatives outlined below. The Contractor will not provide direct program services or education. In this role, the Contractor shall:

3.5.1 Administer and disburse funds in accordance with City guidelines, program requirements, and the billable services authorized by the City.

3.5.2 Provide fiduciary oversight and review all required documentation prior to approving disbursements.

3.5.3 Maintain accurate financial records, monitor expenditures, and submit required monthly reports to the City. Monthly reports must include a detailed accounting of funds disbursed for each program listed in this Scope of Work.

3.6 Program Areas

3.6.1 Housing Stability Subsidies & Vouchers

3.6.1.1 The Contractor shall:

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3.6.1.1.1 Administer the distribution of rental subsidies and vouchers as submitted for payment by ACS.

3.6.1.1.2 Ensure all required documentation is complete prior to disbursement, including:

3.6.1.1.2.1 Completed check request form (template provided

by Awarded Offeror(s)).

3.6.1.1.2.2 Pre-Lease Listing of amounts due for move-in, which may include application fees, administrative fees, deposits, first and last month’s rent, utilities, and other allowable fees.

3.6.1.1.2.3 Participant documentation needed for program

assistance.

3.6.1.1.2.4 Income verification or a “no income” statement to determine subsidy allocations using the 70/30 PSH standard.

3.6.1.2 Track all disbursements and provide a monthly report including:

3.6.1.2.1 Participant name.

3.6.1.2.2 Unit address.

3.6.1.2.3 Date of unit occupancy.

3.6.1.2.4 Date of departure (if applicable).

3.6.1.2.5 Dates and amounts of payments for deposits, rent, and utilities.

3.6.1.3 Maintain a monthly rent roll for all participants receiving multi‑month subsidy assistance.

3.6.2 Eviction Prevention

3.6.2.1 The Contractor shall:

3.6.2.1.1 Administer financial assistance payments for tenants at risk of eviction, as submitted by the City.

3.6.2.1.2 Implement rapid response disbursement protocols in

coordination with designated partners.

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3.6.2.1.3 Ensure all required supporting documentation is complete prior to disbursement.

3.6.2.2 Track all disbursements and provide a monthly report including:

3.6.2.2.1 Participant name.

3.6.2.2.2 Unit address.

3.6.2.2.3 Amount disbursed.

3.6.2.2.4 Company or entity to whom funds were issued.

3.6.3 Landlord Incentives

3.6.3.1 The Contractor shall:

3.6.3.1.1 Administer landlord incentive funds to support housing quality standards, as authorized by the City.

3.6.3.1.2 Ensure incentive funds do not exceed $3,000 per

client/landlord case.

3.6.3.1.3 Verify all documentation prior to disbursement.

3.6.3.1.4 Maintain detailed financial records and submit monthly reports documenting all incentive payments.

3.7 Service Provision Request

3.7.1 Housing Stability Continuum of Care for Individuals Experience Opioid Addiction & Housing Instability. The Department will allocate up to $1,900,000 for programs as outlined above. In order to effectively address these service needs, offerors must demonstrate a connection between the proposed activities and outputs to the identified outcomes, and define metrics and measurement tools to reliably assess progress toward achieving the identified outcomes.

Services must include, but not be limited to, the following:

3.7.1.1 Housing Stability Subsidies & Vouchers

3.7.1.2 Eviction Prevention for Landlords: Individuals

3.7.1.3 Eviction Prevention for Individuals

3.7.1.4 Nontraditional Hours of Operation: Programs will sustain nontraditional hours of operation to best accommodate needs of participants

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(at least up to 9pm) who are not available to meet during traditional working hours.

3.7.2 Offerors proposals shall demonstrate the evidence and/or logic of how proposed activities will lead to improved outcomes and describe the use of best practices. In addition to other information listed in the RFP, proposals must include:

3.7.2.1 Rationale for the population the project intends to serve and the methods used to identify and engage the participants,

3.7.2.2 Description/name/ and evidence basis of assessments the project will use to identify an individual participant’s needs

3.7.2.3 Description of licensing and staff training specific to the identified populations to serve

3.7.2.4 A plan to partner with the City of Albuquerque’s Street Outreach Program.

3.7.3 Proposals shall include a description of how services impact the outcomes described in 3.1, and suggest at least one measurable progress indicator per outcome.

3.7.4 The proposals shall include how the agency will leverage Medicaid Funds to cover the cost of eligible services when appropriate, detail how Medicaid is utilized, and how the City funds are used to bolster services for those clients who are Medicaid eligible. If not currently a Medicaid provider, the proposal shall detail the agency plans to become a Medicaid provider. Please note, these funds are not limited to Medicaid eligible clients, only that Medicaid reimbursements are expected to leverage City funds when allowable by service provision.

3.7.5 The proposal shall describe how the respondent will work with the community to be a good neighbor as services are provided.

3.7.6 Successful proposals shall summarize the full range of services to be offered and the role of collaborating agencies to provide complementary services. The proposal shall also detail the service gap focus that the Project will address.

3.7.7 Proposed Projects will be evaluated on the justification and evidence for the proposed services. Include a description of the service experience of the Project agency(s) in relation to the identified gaps and how the proposed Project would assist in closing the gap by adding a new service or extending the reach of an existing service.

3.7.8 The proposed project may be required to work collaboratively with other entities as identified and requested by the City.

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3.8 Definitions:

3.8.1 Population: The population for this Request for Proposal is an individual and their family who is at highest risk of engaging in the cycles of homelessness and opioid addiction, both those currently experiencing homelessness and those critically near it. This population and the corresponding supports services will be referred and directed by ACS’s Street Outreach program.

3.9 Referral sources:

3.9.1 The City of Albuquerque, Albuquerque Community Safety Department & it’s Street Outreach division.

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PART 4

EVALUATION OF PROPOSALS

4.1 Selection Process. The Mayor of Albuquerque shall name, for the purpose of evaluating the Proposals, an Ad Hoc Advisory Committee. On the basis of the evaluation criteria established in this RFP, the committee shall submit to the Mayor a list of qualified firms in the order in which they are recommended. Proposal documentation requirements set forth in this RFP are designed to provide guidance to the Offeror concerning the type of documentation that will be used by the Ad Hoc Advisory Committee. Offerors should be prepared to respond to requests by the Purchasing Office on behalf of the Ad Hoc Advisory

Committee for oral presentations, facility surveys, demonstrations or other areas deemed necessary to assist in the detailed evaluation process. Offerors are advised that the City, at its option, may award this request on the basis of the initial Proposals.

4.1.1 Selection of Finalist Offerors (If Applicable). The Ad Hoc Advisory

Committee may select Finalist Offerors (also known as the “short list”). The Purchasing

Office will notify the Finalist Offerors. Only Finalist Offerors will be invited to participate in the subsequent steps of the procurement if this Finalist process is used.

4.1. 2. Oral Presentation or Demonstrations by Finalists (If Applicable). Finalist

Offerors may be required to present their proposals to the Ad Hoc Advisory Committee

(“Oral Presentation”). The Purchasing Office will schedule the time for each Finalist

Offeror’s presentation. All Finalist Offeror Oral Presentations will be held remotely via Zoom unless notified otherwise. Each Oral Presentation will be limited to one (1) hour in duration unless notified otherwise. NOTE: The scores from the initial proposal evaluation will only carry over to the Oral Presentation evaluation in the case of a tie score after Oral

Presentations.

4.2 Evaluation Criteria. The following general criteria, not listed in order of significance, will be used by the Ad Hoc Advisory Committee in recommending contract award to the Mayor. The Proposal factors will be rated on a scale of 0-1000 with weight relationships as stated below.

4.2.1 Evaluation Factors:

255 -- The Offeror’s general approach and plans to meet the requirements of the

RFP.

225 -- Experience and qualifications of the Offeror and personnel as shown on staff resumes to perform tasks described in Part 3, Scope of Services.

220 -- Adequacy of proposed project management and resources to be utilized by the Offeror.

100 --The Offeror's past performance on projects of similar scope and size.

100 -- The overall ability of the Offeror, as judged by the evaluation committee, to successfully complete the…