2-RFI - Hospital Relations Software.pdf

RFI_Template_Rev._01-09-2026

Request for Information (RFI) – RFI 26-26-07137 Clinical Connectivity Solutions

Issuing Entity: Inland Empire Health Plan (IEHP)

10801 6th Street

Rancho Cucamonga, CA 91730

Issue Date April 23, 2026

Response Due May 20, 2026 at 2:00 PM PT

Submission Portal http://iehp.bonfirehub.com

Primary Contact Troy Girard

Procurement Specialist troy.girard@iehp.org

Reference: Non-binding market research for future RFP planning

Confidentiality Notice:

Responses may include proprietary information. However, submissions may be subject to disclosure under the California Public Records Act (CPRA). See ‘Public Records and Compliance Notice’.

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TABLE OF CONTENTS

Part I

1. Background and Context

2. Purpose

3. Statement of Work

4. Objective

5. Public Records and Compliance Notice

6. Submission Instructions

7. Vendor Checklist

Part II

8. Detailed Scope of Services

9. Bidder Questions (Questionnaire (Q-56JR)

10. Accessibility and Equity

11. Evaluation and Next Steps

12. Legal and Policy References

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Part I

1. Background and Context

Established on July 26, 1994, Inland Empire Health Plan (IEHP) is a not-for-profit health plan and a local public entity of the State of California. IEHP serves over 1.5 million members in San Bernardino and Riverside counties, supported by 7,500+ providers and 4,000+ employees. Upon receiving its Knox-Keene license from the California Department of Managed Health Care on July 22, 1996, IEHP commenced operations on September 1, 1996, steadfast in its mission: “We heal and inspire the human spirit.”

Membership Totals (as of March 2026):

Program Members Medi-Cal 1,367,174 DualChoice (D-SNP) 38,766 Covered California 40,202 Total 1,446,142

2. Purpose

The goal of this RFI is to gather market intelligence, identify qualified vendors, and inform a potential future RFP. This RFI is non-binding and for planning purposes only.

3. Statement of Work

The purpose of this RFI is to gather detailed information from qualified vendors capable of delivering scalable software platforms that support care coordination, post-acute management, home- and community-based services, value-based care workflows, and data interoperability across the care continuum for IEHP members.

4. Objective

The goal of this RFI is to gather market intelligence, identify qualified vendors, and inform a potential future RFP. This RFI is non-binding and for planning purposes only.

5. Public Records and Compliance Notice Responses may be subject to disclosure under the California Public Records Act.

Vendors must certify no conflicts of interest with IEHP staff or governing board.

6. Submission Instructions

• Submit responses via EUNA Procurement website:

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• Late submissions will not be accepted

• For technical issues, contact EUNA Procurement via the website.

7. Vendor Checklist

• Letter of Interest

• Completed Questionnaire (Q-56JR)

• Certifications (Non-Debarment, CA SOS (for corporations) and FTB Good

Standing)

• Demo Video or Presentation Deck http://www.iehp.bonfirehub.com/

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Part II

8. Detailed Scope of Services

Scope of Requested Information Vendors are asked to provide information regarding their capabilities in the following areas:

1. Care Coordination & Case Management: Tools to manage patient transitions, interdisciplinary workflows, referrals, longitudinal care plans, and outcomes tracking.

2. Post-Acute & Home-Based Care Solutions: Functionality supporting home health, hospice, personal care, rehabilitation, and long-term care operations.

3. Interoperability & Data Connectivity: Demonstrated use of national standards (FHIR, HL7, ADT feeds, APIs) supporting integration with EHRs, payers, HIEs, and community organizations.

4. Analytics & Reporting: Population health analytics, quality metric reporting, predictive risk stratification, and configurable dashboards supporting value-based care.

5. Compliance & Security: HIPAA compliance, data privacy safeguards, audit capabilities, and cybersecurity standards.

6. Implementation & Support Services: Vendor approach to onboarding, project management, training, system configuration, timeline estimates, and long-term customer support.

7. Scalability & Cloud Architecture: Deployment models, uptime guarantees, performance metrics, and ability to support large multi-site organizations.

9. Bidder Questions (Questionnaire (Q-56JR) Q.1.01: Company Profile (Legal name, SOS registration, FTB status) Q.1.02: Experience and Capacity (similar projects, references)

Q. 1.03: Compliance (licenses, certifications, exclusion checks)

Q. 1.04 Innovation and Value-Add (additional features, cost-saving ideas)

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Q.1.05: Please provide a detailed list of vendor’s responsibilities as they would pertain to the Scope of Services contained in this RFI.

Q.1.06: Please provide a detailed list of IEHP’s responsibilities as they would pertain to the Scope of Services contained in this RFI.

Q1.07: Please list the current Health Information Exchange or Data Exchange

Framework providers you are currently interfaced with .

10. Accessibility and Equity IEHP encourages participation from small businesses, minority-owned, and disadvantaged vendors.

11. Evaluation and Next Steps Responses will be reviewed to inform potential future RFP development. No scoring or ranking will occur at this stage.

12. Legal and Policy References

• California Corporations Code §§17708.03, 2105

• Revenue & Taxation Code §23101

• IEHP Internal Procurement Policies and Procedures Manual (Policy #

FIN/PUR 01)