2-Quote.pdf

This is a quote document for Hillsborough County, Florida, supporting a sole source procurement for a Customer Base Management Solution. The procurement involves a one-year subscription to Acta Solutions, Inc.'s Acta Playbook + browser combo and Acta Browser Solution. The solution enables county staff to respond to customer service inquiries with consistent and accurate information directly from Outlook, ServiceNow, and the County's permit platform. The County has indicated its intent to recommend award based on the determination that only a single supplier in the market is licensed and authorized to provide this specific software. Contractors believing they can provide substantially and materially equivalent software and services must submit clear and convincing challenge information no later than the Close Date of the Sole Source Project through the EUNA Procurement (Bonfire) submission section. The County reserves the right to extend the contract period, adjust the scope of services, and increase the award amount accordingly.

The total contract cost is $56,768.00 for the one-year initial period. This procurement is being conducted under Section 3-205(2)(f) of the County's Procurement Policy, which permits sole source awards when only a single supplier is reasonably available for specific licensed software. Following the challenge submission deadline, the County will review any properly submitted responses to determine whether bona fide competition exists before making a final award determination.