2_Equipment list and Service Requirements 2160025.xlsx
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- RFQ-NIAID-2160025
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Sheet1
| List of Equipment: |
| Helios CyTOF S/N D16-0189 |
| Maintenance and Service Requirements: |
| 1. Unlimited no charge on-site emergency repair service visits |
| 2. Full coverage for OEM replacement parts, labor, and travel. Only OEM parts and service will be accepted for all repairs and services. (Including all parts required to maintain proper preventative maintenance service schedule of the instrument) |
| 3. A minimum of one (1) preventative maintenance (PM) visits: include parts, one Essentials consumable parts kit, labor, and travel. (Equipment is located in Bethesda, Maryland) indicate all exclusions. |
| 4. Update installations of software and hardware as needed and at the time of scheduled preventive maintenance visits |
| 5. Target response time of 72 hours or better |
| 6. Preventative Maintenance visit must be performed once per year during normal business hours |
| 7. Provide the required parts, labor, and travel to maintain and repair the Fluidigm Helios system |
| 8. Up to two (2) replacement of the instrument’s detector with OEM detectors due to normal wear must be included in the price of the service contract. |
| 9. Unlimited remote technical support and troubleshooting |
| 10. Software updates as released by Fluidigm. This includes updates to the: CyTOF acquisition software and normalization packages, and the Debar coder program. |
| 11. Priority onsite scheduling equal to a manufacturers direct contract, to ensure minimal down time of instrumentation. |
| Consumables shall be covered for all hardware failures and PM visits |
| Software coverage updates |
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