2 - DRAFT SOW - 21.0301_1.pdf

SOLICITATION 140G0321R0001 – SCAS III (DRAFT)

SECTION 1 - STATEMENT OF WORK (DRAFT VERSION)

Science Collaboration and Application Services III

INTRODUCTION

Background. As the Nation's largest water, earth, and biological science and civilian mapping agency, the Department of the Interior’s (DOI), United States Geological Survey (USGS) collects, monitors, analyzes, and provides scientific understanding about natural resource conditions, issues, and problems.

This diversity of scientific expertise enables USGS to carry out large-scale, multi-disciplinary investigations and provide impartial scientific information to resource managers, planners, and other customers. The USGS is required to respond to evolving national and global priorities of the greatest interest to the public, over broad scientific focus areas. The USGS has complex technologies (e.g.

satellites, sensors, stream gauges, ion probes, bio scanners, tissue sampling equipment etc.) and unique systems such as the Advanced National Seismic Network, LandSat, the National Water Information System, the National Map and other monitoring and reporting systems that are critical in providing information to decision makers, resource managers to understand natural science process to protect the environment and reduce the loss of life in the event of a disaster.

The USGS Office of the Associate Chief Information Officer (ACIO) is responsible for providing policy, strategic direction, and leadership for the bureau in Information Technology (IT), information security, information resources management, information services, and information science and all business related aspects used in the support of USGS. The organization mission of the ACIO is to support the scientific mission of the USGS.

The USGS is a DOI bureau which consists of the Director's office, five science themes and support organizations of Administration and Office of the ACIO. The USGS has a need for information technology expertise which is very broad in terms of encompassing both information and technology.

Contract Background .

Contract Background. This will be an Indefinite Delivery/Indefinite Quantity (IDIQ) contract for a very broad range of IT technical services and support as described in the general service areas listed herein. Under the IDIQ contract, individual Task Orders (TO’s) covering specific IT related services will be issued for various tasks within the general scope of this statement of work. These individual task orders will specify the nature of the work, the objectives, the desired results of work performed, milestone schedule(s), and similar task requirements to be accomplished, along with applicable metrics used to evaluate successful performance for the TO at hand.

Contract Type. Task Orders will be issued either on a Performance-Based Firm-Fixed Price (FFP) basis; or, on a Time and Materials (T&M) – Labor Hour (LH) basis depending upon the nature of the tasks. The government’s preference is for performance-based fixed price orders to the maximum extent possible, although situations may dictate that T&M/ LH orders would be appropriate in particular circumstances. The contract is structured to allow task orders of either (or both) type issued as circumstances warrant, and as determined by the contracting officer.

B. CONTRACTOR REQUIREMENTS

The scope of the contract activities will encompass IT support for the entirety of the USGS science and support organizations and functions across the country. While specific tasking will be detailed in individual task orders issued against this contract, the general scope of the support activities that could be or may be ordered is described throughout this Statement of Work. The contractor shall provide the capacity, capability, and resources necessary to perform and manage all of the technical and management activities required for successful and timely completion of task orders issued under this contract.

C. INFORMATION TECHNOLOGY SERVICES REQUIRED

The Contractor shall provide non-personal services in the following service areas as specifically defined in individual task orders. The contract requirements described herein are generally organized to mirror the ACIO functional areas of responsibility. As currently established, the functional areas within the ACIO organization are represented in the four major subparagraphs in this Section C (C.1 C.2 C.3 and C.4). While these Section C requirements are organized in this way for convenience, there is overlap between and among the functional areas noted, and task orders may reflect this. Additionally, some task orders may be more directly in support of a science center or mission area (rather than an ACIO functional area) for same or similar IT support requirements.

The types of information technology services to be ordered under this IDIQ contract include, but are not limited to: web development; system administration; technical applications engineering; database design/development; administration and programming; specialized help desk functions; mobile device support and management; network administration including software defined networking (SDN) and enterprise wide systems that support Wifi services, PBX administration, audio/visual management and support, and backup administration. Additional requirements may also include, but not be limited to, requirements to administer software and groupware; work with email messaging (e.g. Office 365/Microsoft suite); real time collaboration tools (e.g. WebEx and Microsoft Teams); team virtual workspace (e.g. SharePoint and OneDrive); mobile devices (e.g. iPhones, iPads, Androids, etc.); and, SPAM/Virus protection. Tasks may also include support of all servers running the groupware tools or products; as well as providing support for some other servers or data resources as tasked.

It should be noted that as an IDIQ contract, the exact description of the IT services to be ordered is, by design, indefinite. When this Statement of Work (SOW) uses the phrase “the contract may require”, or “services may be ordered”, or other similar phraseology, the intent is that the listing or recitation of services or functions that follow are typical examples of the services that may be ordered, not a limitation on the services that may be ordered. In addition, generally when a list of tools or software applications appear (e.g., “SharePoint, IEM, InfoPath, SAP, etc”.) these listings are also considered to be typical examples, rather than exhaustive lists or limitations.

C.1 Application Services and End-User Support

C.1.1 Application Services

Task order requirements in the application services area may include:

C.1.1.1 Website development/Portal programming/development; in-house data and information management; support for the overall management and operation of web related initiatives. Web site work may involve user interface design and customization, employee services integration and statistics development. Website development may include designing, building and managing web sites, web applications and portlets. Support may include installing, configuring, and operating the products listed below; troubleshooting, correcting problems or errors; adding features or enhancements; and updating products. The contractor personnel must have extensive experience and skills and knowledge in various collaborative and content management tools, (e.g. Drupal 9, SharePoint Online (O365), SharePoint 2019, PowerApps, Power Automate, Power BI, InfoPath 2013, .NET, Visual Studio, C#, Visual Basic, ASP.net, Microsoft SQL Server 2016 or higher, Microsoft SSRS, SSIS, SSAS, Performance Point, Business Intelligence Development Studio, AJAX, JAVA, JSP/FSF, PERL, PHP, GIS, web services, XML, HTML, CSS Microsoft Soft, MySQL registries and portal technologies) and other contemporary commercial applications may be required for some tasks.

C.1.1.2 Performance of application configuration, application backup, software installation and maintenance, software license maintenance, utilization and application performance for either workstations or servers; performance of security audits on designated computer systems to ensure compliance with established USGS policies; performance of system administration, resource management tasks, and systems performance analysis on designated computer systems to ensure efficient use of computing resources.

C.1.1.3 Support, maintenance, and application customization development of third-party tools such as SharePoint Designer, Infopath Designer, SQL Server Management Studio (SSMS), Bomgar, BMC Remedy, SAP, etc. The contractor may test upgrades and new products as they come available and ensure that they are patched and kept to the current releases to prevent vulnerabilities.

C.1.1.4 Support test lab development to be used for evaluation, testing and analysis of new and existing procedures. The test lab will also be used for testing of new patches and upgrades prior to deployment onto enterprise production systems. Perform analysis and testing of new software through use of enterprise test lab.

C.1.1.5 Applications development expertise and contractor staff to provide applications development support for the entire life cycle development process from the requirements, design, and implementation stages to maintenance and technical support functions; provide computer maintenance programming and updates documentation; integrate and re-engineer existing applications into web-based technologies such as web portals and single sign-ons , and service based cloud architectures; design and write applications (e.g. Java, PHP) which provide web service interfaces for other applications; prepare documentation on the technical aspects of applications; prepare code level test plans, develop data to test code changes, and perform parallel test of old and modified systems.

C.1.1.6 Database Development and Integration - Requires knowledge of database integration standards, database architecture, web services, utilizing applications such as SharePoint Online (O365), SharePoint 2019, PowerApps, Power Automate, Power BI, InfoPath 2013, Performance Point, Business Intelligence Development Studio, and MySQL, PostgreSQL, and SQL Server database administration. This includes database maintenance that may be required in order to keep the servers/applications functioning properly as well as providing good performance back to the USGS users.

Services required may include software installation, maintenance, enhancements to existing databases, troubleshooting, performance tuning, capacity planning and resource management, development of new databases from design documents, the development of new and modified database designs, development of user interfaces, perform system administration tasks as related to database access controls and IT security, maintain inventory of all database software licenses, develop and administer data management applications software and associated tools; develop and maintain program documentation, data standards, policies and procedures: execute customized data extraction routines and prepare customer files; use batch processes, update existing records and insert new records with new feature IDs: coordinate with Government subject matter experts and data partners to reconcile data problems and synchronize feature IDs; advise on software technology and database design as it relates to USGS projects; design enhancements to databases, applications, and services; provide support and coordination in loading, configuring, operating, maintaining, optimizing, and upgrading database supporting software.

C.1.1.7 Technical Applications Management - Advise on information technology, perform analysis and assist in defining user-specified functional requirements as it relates to databases, applications, and services; plan, design, and implement corrections and enhancements to databases, applications and services; coordinate the preparation of metadata, design, user, and training documentation; respond to user inquiries and issues; coordinate data extraction, validation, and ingestion;

coordinate the loading, configuration, operation, maintenance, optimization, and upgrading of database and other supporting software; coordinate systems, networks, facility, and security requirements with the Hosting Services Team.

NOTE: USGS Service Desk or “help desk” activity for typical Tier 1 help desk functions are a separate contract not planned to be performed under this contract. It is recognized that issues elevated from T1 may overlap tasks under this contract with respect to the enterprise service portfolios involved under this contract (e.g., SharePoint issue, application issue, MDM, server functionality, etc).

C.2. IT Infrastructure Services

C.2.1 Hosting Services

Task order requirements may include the following:

C.2.1.1 Migration from a USGS or DOI system to a new system which may be Cloud based. Responsibilities may include the requirement to provide preparation for migration, support for migration, and decommissioning of system.

C.2.1.2 Evaluate, test, and create procedures for implementation and maintenance of selected backup software. Responsibilities may include the requirement to monitor and ensure that backups are functioning properly and will provide a test of backup system by performing a restore on a specified regularity or basis. This requires expertise in backup technologies and various operating systems.

C.2.1.3 Daily monitoring, operations, and troubleshooting of Commercial Off-The-Shelf

(OTF) enterprise products that provide enterprise databases, client endpoint protection, configuration management, collaboration and administrative applications, including products, such as but not limited to, those from Microsoft, Oracle, BigFix, MECM, SQL, Dell/Quest, NETIQ, Active Directory, Hyper-V, VMWare, Commvault, SAP, etc. and associated supporting hardware platforms. This work could also include modifying the existing configurations for better performance based on government requirements identified in specific task orders.

C.2.1.4 Performance of application configuration, application backup, software installation and maintenance, software license maintenance, utilization and application performance for either workstations or servers; performance of security audits on designated computer systems to ensure compliance with established USGS policies; performance of system administration, resource management tasks, and systems performance analysis on designated computer systems to ensure efficient use of computing resources.

C.2.1.5 Monitoring computer systems for availability, intrusion detection, and operating system performance; research, develop specifications, recommend, design, build, and manage hardware and software components of the system including new software installs and software upgrades; install operating system patches, manage user accounts, and monitor storage subsystems; establish and maintain system documentation to include hardware and software inventories, diagrams and configurations, data dictionaries, procedures (for installation, disaster recovery, configuration management, and standard operating procedures), user guides, and scripts.

C.2.1.6 Support for Sharepoint Online as well as Sharepoint (on-prem) Support, including but not limited to, the SharePoint farm(s) (as applicable). Currently, the USGS has a development farm that supports multiple development groups to create customized SharePoint farms. The farm is a virtual server farm that is part of the GS Active Directory environment.

C.2.1.7 Management and support of our USGS Web presence that includes management of

Windows, RedHat Linux, Solaris Unix, Apache, OpenAFS, IIS, KVM and XEN virtualization and other platforms.

C.2.1.8 Install, configure, implement, backup, and management of production and Web servers;

include a contingency plan for recovery following a catastrophic system failure.

C.2.1.9 Provide enterprise Microsoft SQL services to internal USGS customers, and to external partners.

Note: The DOI has a separate “cloud hosting services” (CHS) contract solution with regard to cloud. Thus, Cloud Hosting per se, is not a part of this contract. Nonetheless, it is recognized there may be related work under this contract, such as transition and migration planning, on-prem prep for cloud migrations; application changes in preparation for migration; environment changes in preparation for migration, and the like, etc.

C.2.2 Telecommunications Support

C.2.2.1 Computer Networking and Computer Network Administration support - Maintain routers, switches, firewalls and other network related appliances; analyze, design, and install local area networks (LAN), 802.11 wireless LANs (WLAN) and wide area networks (WAN); establish network services such as SSH, DNS, DNSsec, DHCP, DHCPv6, FTP, SFTP, SSL, web services (HTML) and secure web proxy services, but not limited to those services; install new system application software and software patches on networking appliances; perform system backups, load monitoring, and implement hardware and or software upgrades for networking devices, network servers and workstations; analyze and troubleshoot network hardware and applications; and make recommendations for equipment procurement, removal, and modifications of network devices. Systems may be interconnected with or connect to enterprise wide systems that support Wifi services, software defined networking (SDN), seamless access, and zero trust networks. This requires expert knowledge of, but not limited to: LAN, WLAN, and WAN configurations, the Internet Protocols version 4 (IPv4) and version 6 (IPv6), TCP, UDP, and ICMP.

C.2.2.2 Telephony voice services support - Administer and maintain voice connectivity services that include MS Teams and/or private branch exchange voice (PBX) services, software and equipment. Analyze, design, and install telephony equipment including possibly Voice over IP (VoIP), digital phones, voice application software, and software patches; perform system backups and load monitoring. The contractor may make recommendations of various equipment, software or internet servicing options for procurement based on the current status and lifecycle of existing voice, and other communications services and equipment. This includes the pros and cons of each different option and how each option will fill the needs of existing and future voice, and other communications requirements for USGS. The contractor may provide installation, removal, and modifications of both voice devices.

This requires expertise in various commercially available voice telephony systems such as, but not limited to: Avaya, Cisco and Microsoft.

C.2.2.3 Video collaboration and conferencing services support - Administer and maintain video collaboration and conferencing or services and equipment; analyze, design, and install video collaboration or video conferencing equipment; install new video collaboration or conferencing applications software and software patches; perform system backups, load monitoring of video collaboration or conferencing systems. The contractor may make recommendations of various equipment options for procurement based on the current status and lifecycle of existing voice, and other communications equipment. This includes the pros and cons of each different option and how each option will fill the needs of existing and future voice, and other communications requirements for USGS. The contractor may provide installation, removal, and modifications of video conferencing devices and systems. This requires expertise in various commercially available voice conferencing systems such as, but not limited to: Polycom, Citrix WebEx, Cisco solutions, Avaya and Microsoft Teams.

C.2.2.4 Telecom Services Cabling infrastructure services support- Using government provided cables and parts, the contractor may run, terminate and patch through copper and fiber optic cable for network, voice or video within USGS buildings, and troubleshoot existing interior cable infrastructure.

C.2.2.5 Radio Spectrum Management support - Advise the USGS Spectrum Manager on the acquisition of various types of spectrum-dependent devices. The USGS Spectrum Manager will review and approve the best option of the recommendations provided by the contractor. The contractor may be required to develop project plans and schedules as well as other project artifacts for spectrum-related projects; knowledge of data validation and data entry into inventory systems used by the spectrum program and audit various inventory data management tools and processes; track project status and report to USGS Spectrum Manager via reports and or dashboard metrics for manager review. The contractor may be required to document all project-related assignments, issues and risks; manage radio frequency authorization (RFA) data in the Spectrum Twenty-One (SXXI) database, Government Master File (GMF) or similar system. The contractor may be required to data mine inventory and RFA statistics and prepare, report and submit weekly, monthly or annual performance metrics and statistics.

C.3. IT Security Support

As required by Office of Management and Budget (OMB) Circular A-130 and later by Federal Information Security Modernization Act (FISMA), provide updating of security documentation related to Assessment and Authorization (A&A) including but not limited to the responsibility to review and update Cyber Security Assessment and Management (CSAM) documentation and artifacts, the responsibility to review all security vulnerabilities and provide recommended changes and effect modifications to close outstanding Plan of Action and Milestones (POA&Ms).

C.4. IT Consultation Services

Task order requirements may include consultation with USGS staff to introduce government and commercial business, management, and information technology best practices throughout the full life cycle; facilitate change management through liaison activities; perform technical reviews of system designs; participate in acceptance testing, and coordinate with USGS staff to introduce tools and methodologies. May also include business process and systems consulting expertise in order to enhance development and improve business as well as system processes; create, maintain, and explain plans, models, processes, and documents that support and are part of system architecture and ensure that the business and technical models are compatible. May also require system assessments, gap analysis, and risk analysis; reverse engineering; developing project plans and proposals; create and maintain reports and documentation to explain the concepts and approaches to ensure that the plans, schedules and milestones are compatible with the business and technical models.

D. SAMPLE MEASURES AND METRICS FOR EVALUATION OF TASK PERFORMANCE

Specific performance measures and metrics will be included in each task order, and tailored accordingly based upon the nature of the task order, and consistent with the contractor’s standard methods and procedures used to manage the level of service and quality of services they provide to their customers (e.g., Quality Control Program - see Section E). The Contractor may be asked to provide recommended performance measures or metrics applicable to the particular task order proposal.

Performance measures may include written summary reports, and/or periodic status or project review meetings. Examples may include such items as:

D.1. Develop baseline statistics for performance tuning. The Contractor shall provide statistics that show improved system performance as a result of any modifications.

D.2. Set up and study application/system diagnostics to determine any bottlenecks or problems and suggest solutions for improved performance and/or reliability.

D.3 Statistics and metrics which may reflect performance levels, degree of improvement, or reliability of the provided service(s). These could include measures such as response times, closure of repair/problem tickets, customer response, satisfaction surveys, or similar type measures as may be applicable (see Section E, below).

D.4 Monthly or Periodic Status Reports may be required depending upon the task order. To the extent practical, it is anticipated that informal reports and/or status summaries may be sufficient to keep the Government apprised of progress, problems, issues, and funding status, etc. Information which may be required could include:

D.4.1 Program Status Reports, to provide status report(s) comparing and detailing the program’s actual status against the approved task plan, and typical topics of such reports such as:

• Brief summary of accomplishments achieved during the reporting period

• Brief summary of accomplishments planned for the next reporting period

• Deliverables status (submitted and/or progress)

• Any major decisions made regarding the task order during the reporting period

• Any current and/or anticipated issues that may affect task progress

• Any current and/or anticipated risks, and possible mitigation statement or assessments

D.4.2 Budget or Financial Reports. As requested in the Task Order, and depending on the type of order or complexity of the TO, these reports may include cumulative invoicing by labor category, or by task or subtask. Other examples may include spend vs. planned budget, burn rate by task or subtask, percent completed vs. percent budget used, cumulative funds spent, and similar common report formats or spreadsheet to support the electronic invoice process.

D.4.3 Staffing. Reports on current or project staffing issues or challenges, and summaries plans and progress of mitigation plans, recruitment activities, projected staffing levels and plans to achieve same, progress against goals or plans, etc.

E. QUALITY CONTROL REQUIREMENTS AND CERTIFICATIONS

E.1 The contractor shall utilize its company procedures (e.g., Quality Control Program) to monitor and manage the quality of the services provided and to ensure that the requirements of the contract and each task order are provided as specified. At the time a task order is proposed, and as may be applicable, the contractor will propose suitable performance measures for each task order that will be utilized to measure the standards of work or some acceptable quality level of the services to be provided for the task at hand. These measures may include minimum requirement standards, performance output measures, methods of measuring the quality of services provided, performance indicators, corrective actions, etc. Acceptable quality levels and methods of measuring will be established in each task order, tailored as necessary to the applicable activities.

E.2 The contractor is responsible for implementing their quality programs, as applicable to the overall contract and the individual task orders, and the Government will conduct and document surveillance activities on the contractor’s program. The contractor is responsible for collecting their own metrics, managing their performance levels, and reporting these activities to the Government. As part of the Government’s surveillance activity, Government representatives responsible for monitoring contractor performance will be kept abreast of the reporting, monitoring, and corrective actions (if any) being taken by the contractor under its Quality Control Program. When performance falls below acceptable quality levels as defined in each task order, the designated contractor representative or Task Leader) will be notified for appropriate corrective action taken.

E.3 The Contractor shall be able to provide services under the industry standard process controls, quality measures, and industry credentials for the work involved. At a minimum, International Organization for Standardization (ISO) 9001:2015; ISO 20000:2011; ISO 27001:2013; Capability Maturity Model Integration (CMMI-SVC Level 3 and CMMI-Dev Level 3 credentials would be expected. In addition, task-appropriate industry certification/ratings or professional staff credentials would be required or desirable for particular tasks, such as: industry certifications through Project Management Institute (PMI); IT Service Management (ITSM)-based Service Management, and similar, as well as product-specific or role-specific credentialling such as PMP, CSM, various Microsoft Professional Certifications, Drupal Grand Master, AWS certifications, etc as may be applicable).

F. CONTRACT/TASK MEETINGS

The contractor representative, as defined in section H below, and/or alternate shall be required to meet, at the discretion of the Contracting Officer (CO), Contracting Officers Representative (COR) and/or federal technical lead or Task Order Manager (TOM) during the term of the contract. The contractor may request a meeting with CO, COR and/or TOM when the contractor deems necessary. These meetings may be on an ad hoc or regular recurring schedule at the option of the CO, COR and/or TOM , or as specified in individual task orders.

G. RESERVED

H. MANAGEMENT AND STAFFING

H.1 Professional and highly skilled technical personnel are major factors in the successful performance of this contract. The Contractor shall provide fully qualified staff capable of producing the required outcomes and results for meeting the specific performance standards of each task order.

Contractors shall have the knowledge, skills, currency and applicable certifications necessary to perform the required services in the task orders. The contractor shall provide any necessary administrative, managerial, and supervisory capabilities associated with the effective performance of the contract activities. Where applicable, on-site representative(s) of the contractor such as a Task Leader will perform supervision and will be responsible for the monitoring or progress, quality, and conduct of the work assignments of contractor personnel. At no time shall the Government supervise contractor personnel. The Task Leader responsibilities is not a full time position; it may be included as collateral duties or proposed in a different fashion. The task leader will also coordinate after hour work or necessary support in case of an emergency in coordination with the COR and/or federal

TOM. .

H.2 The contractor shall provide fully trained personnel, be required to have an ongoing training program, and be responsible for their personnel acquiring the knowledge and skills necessary to support new technology and maintain subject matter currency. Where advantageous to the Government, training may be provided by the USGS at no cost to the contractor. The Government will provide training exclusively for tasks that require knowledge of systems unique to USGS.

H.3 The Labor Categories and prices in Exhibit A, are the labor categories from which services may be ordered under the contract. The specified labor categories and prices in Exhibit A reflect the fully burdened firm fixed labor rates (prices) of the various categories, by year, for each category over the anticipated life of this contract.

H.4 The contractor shall maintain the Management and Staffing Plan (first prepared and submitted with their proposal) which clearly indicates which personnel will fulfill the contract-level Key Personnel roles, and how task-level staffing will be managed, performance will be monitored, and key personnel will be designated and managed. Plan revisions shall be submitted as necessary.

The contractor’s management and staffing activities would be expected to correspond to the stated procedures and actions called for in its then current Plan. It is likely that there will be a number of task orders in place at any given time, being performed concurrently. A staffing matrix will be maintained which specifies the labor categories assigned to the various active task orders, key and non-key personnel, their roles, authorities, accountability, summary of areas of expertise, and locations. The matrix will be submitted monthly. The contractor should identify potential cost savings to the Government where any redundancies or duplications may be evident through the matrix (e.g., instances where related or similar labor categories are involved in with multiple task orders for similar activities).

H.5 Key Personnel: It is expected that staffing and work assignment decisions, or key person designations will largely be taken at the task order level, and based on the specific requirements of the applicable task order. Where a task order or activity may require the specific expertise and skills of a particular person or subject matter expert, the task order request, and/or the task order proposal will identify this need. The proposal will address this need and name the applicable key person(s) as necessary. Once designated, the provisions of the Key Personnel clause will apply to the named individual(s). Contract-level Key Personnel will be named in the contract’s Key Personnel clause (if applicable); while task order-level Key Personnel will be named in the task order. In either case, the provisions of the contract’s Key Personnel clause will apply. (See contract clause “GS 1330 - Key Personnel” clause).

I. RESERVED

J. Experience and Capabilities

Contractor experience, capability, and capacity to provide personnel with the appropriate experience, education, training, skill-set, etc. are important to the success of this contract activity. The contract requires the capacity to provide services to a large, geographically dispersed organization. Skills are required to support the broad and diverse universe of IT services. The contractor must have demonstrated experience, capabilities, and capacity to provide the necessary services covering the full breadth of this requirement.

This section provides information relating to the background of services provided under prior support contract(s), and information about essential elements for the successful contractor and associated workforce considered to be necessary going forward under this contract. This information is based upon prior contract(s), as well as USGS’ current expectations for the needs under this contract.

J.1 Examples of common activities and expertise utilized on the predecessor contract are listed below. This is not an all-inclusive listing, and it is not necessarily indicative of what will occur on this continuation. The listing is provided for illustrative purposes and to provide offerors an example of some of the principle functions and expertise that has been utilized on prior IT services contracts:

● SharePoint Administrator / Developer

● SQL Administrator / Developer

● IIS Administrator

● Amazon Web Service System Administrator

● Amazon Web Services Solution Architecture

● Amazon Web Service DevOps Engineer

● Amazon Web Service Developer

● Amazon Web Service SysOps Administrator

● Web Administrator / Developer

● Drupal Developer/Master

● Active Directory (AD) Administrator

● BMC Remedy Developer

● Telecom / Networking Technician / Engineer

● Xnix Administrator / Developer

● Hosting System Administrator

● Security Administrator

● Enterprise Configuration Administrator

J.2 Current Environment. USGS supports Scientific and business applications to users around the world. USGS has both decentralized and centralized computing environments based on Science need, critical function, and availability requirements. A DOI-based wide area network provides connectivity to 400+ remote locations. Local Area Networks (LAN) are Ethernet based.

J.2.1 Hardware utilized includes but is not limited to:

● IBM Xseries 346.

● Blade Servers and 3650 servers.

● Dell

● Sun

● Fiber attached disk arrays

● SANs

● Tape Libraries

● NAS

● Rubrik

● Avaya PBX

● Rubrik

● Azure

● AWS

J.2.2 Software includes but is not limited to:

● Commvault R8

● SharePoint Online (O365) / 2019

● Support and troubleshooting for Microsoft Office 365, including Outlook and

DOI Microsoft (Bison Connect) email, MS Teams, and associated applications

● Other third-party tools will be used to aid in the operation and troubleshooting of the USGS enterprise.

● Server Operating Systems - Windows 2019 server and later, RedHat, Mac OS, and Suse Linux Eserve, Solaris-

● BMC Remedy 8.1 or later

● Virtual Servers – Through the use of VMWare, Zen, and Hyper-V

● Model 204 or SQL Server database management systems

● Desktop Operation System Windows 10 and later, Xnix, Solaris, Mac OS

Catalina and later

● Bigfix Endpoint management platform

● Microsoft Endpoint Configuration Manager (formerly known as System Center

Configuration Management (SCCM))

● System Center Operations Management (SCOM)

● Kubernetes, Docker

● Git

● Amazon Web Services

● Tableau

● IPControl DNS management Postfix SMTP email JAMF Apple device manager

J.3 Experience and Skills. The contractor shall staff appropriately to accomplish the outcomes defined by the contract and the assigned task orders. Experience, skill-sets, and support capabilities listed below are considered necessary and essential to perform the breadth and scope of this contract’s requirements. The contractor and its assigned personnel are expected to possess enterprise-scale experience (i.e., 10,000 or more users and 15,000 or more devices) to including but not limited to the following:

● Windows Server 2019 and later, and various unix operating systems

● Amazon Web Service (AWS) System Administration, services based and serverless architectures, security, cloud migrations, Amazon Services -EBS, EFS, ECS, EC2, AIML, IOT, RDS, Aurora, Lamba, Auto Scaling,

● Azure Cloud Technologies and services

● Andrew File System (AFS), YFS

● Microsoft SQL databases/Admin

● Administering SharePoint 2013 and later; and SharePoint Online (O365)

● Administering Active Directory servers and users

● Enterprise configuration management using MECM, Bigfix, and JAMF

● Virtualization technologies - Hyper V,VMWare, etc.

● Mail hub administration using Postfix

● IP address and DNS management using IPControl

● Container technologies – Kubernetes, Docker, etc.

● Java programming

● Drupal 9 programming

● PHP programming

● .NET programming

● Full Stack Development

● Enterprise SharePoint Farm with multiple farms

● Managing remote servers not physically co-located with administrators.

● Supporting users located at minimally 20+ locations nationwide.

● Service Desk supporting end user desktop and complex enterprise systems.

● Interconnection of lab equipment (scientific instrumentation)

● TCP/IP (IPV4 & IPV6) environment and using IP protocols such as: OSPF, BGP, and spanning tree protocols.

● Installation of fiber optic cabling

● Migration of applications and systems to the cloud

● Development of Apps for Mobile Devices (Android and iOS)

● Amazon Services (SES, Cloud)

● FISMA/NIST security requirements.

● Implementing FISMA checklist with IBM EndPoint Manager (IEM)/BigFix

● Managing Data Center operations.

● Remedy Ticketing System

● Total Uptime Services

● Methodologies/techniques to accommodate LARGE file transfers

● DevOps and Continuous Integration and Continuous Delivery (CI/CD) software development methodologies

● Data Lake and Data Warehouse

K. PLACE OF PERFORMANCE – MULTIPLE LOCATIONS

This requirement is to provide information technology support services for the entire USGS operation.

Some work may be conducted at the contractor’s own facilities, but it is anticipated that a considerable amount of the required support services will be provided at one or more USGS facilities. The principal locations of the on-site USGS services include, but are not limited to Reston, VA; Denver, CO and the Northern California region, however, services may be required in support of USGS facilities nationwide.

L. REQUIRED HOURS OF SERVICE (OTHER THAN ON-CALL) AND TELEWORKING

Support is required to be provided Monday thru Friday during normal business hours While the contractor will have its own facilities and work locations, it is expected that a number of the contractor’s employees providing support services to the USGS will be required to be physically present at the government facility to which they are supporting. Task orders will indicate if contractor personnel’s presence is desired or required in particular instances.

If the Contractor’s internal policies and procedures permit telework for its personnel, the contractor may be permitted to allow telework depending on the particular requirements of the applicable task order(s).

Where appropriate and pre-approved (on a task order-by-task order basis), contractor personnel may engage in telework where the support services being provided are not disrupted, delayed, or impacted.

Such arrangement may be inappropriate where physical presence of personnel is deemed necessary;

where insufficient oversight opportunities exist, on T&M(LH) task orders, or where significant on-site collaboration to accomplish task objectives is necessary. Where applicable, the contractor shall propose the telework arrangement to be utilized relative to each applicable task order at the time of submitting the task order proposal; and the government will evaluate the relative merits to the government and approve the arrangement on a task order-by-task order basis.

M. TRAVEL

It is anticipated that little or no travel would be required or would be necessary as a direct cost of contract performance. Where necessary, the contractor shall be reimbursed for actual transportation costs and travel allowances of contractor employees in accordance with the travel cost principle in FAR 31.205 and Federal Travel Regulations. Charges exceeding the amounts established in the Government Travel Regulations for individuals engaged in comparable functions may be disallowed as unreasonable unless approved in advance by the Contracting Officer.

N. GOVERNMENT FURNISHED DOCUMENTATION

USGS and DOI documentation necessary to support the task orders will be provided as necessary by the Government.

O. GOVERNMENT FURNISHED PROPERTY

The Government shall provide, without cost, the facilities, equipment, materials and services listed below or as listed in task orders. The Government furnished property and services provided as part of this contract shall be used only by the contractor only to perform under the terms of this contact. No expectation of personal privacy or ownership using any USGS electronic information or communication equipment shall be expected. Use of government facilities is expected to be limited to activities associated with performing the requirements of this contract (or, if applicable, related USGS contracts).

O.1 The Government shall provide facilities at the following locations, as specified in the applicable task orders: Reston, VA; Denver, CO, or other locations as applicable. Use of the facilities by contract employees will be subject to the access and usage rules of the particular facility, and provided workspace would consist of typical workspace areas and amenities (e.g., cubicle, workstation, phone, etc.). that would be typical of the type of work being conducted. The Government may have other Government owned/leased facilities that may be used in the performance of this contract. If other facilities are to be used, the contractor will be notified in writing.

O.2 Equipment. The Government shall provide the following (when applicable):

O.2.1 A suitable working environment (i.e. office furniture and administrative supplies)

O.2.2 A personal computer with access to appropriate host computer and auxiliary hardware and software required in the performance of this contract.

O.2.3 Pagers, headsets, cell phones and maintenance agreements for such equipment when determined to be applicable by the COR and/or federal technical lead (Task Owner). The Government will replace items that are determined to be beyond economical repair by the COR/Task Owner unless damage or loss is due to contactor negligence.

O.3 Materials. The government shall furnish basic reference manuals, and any revisions, updates, and changes thereto for use by the contractor.

O.4 Use of Government Property.

○ Telephones. Government telephones are provided for use in conducting official business.

Occasionally, contractor employees are permitted to make calls that are considered necessary in the interest of the Government.

○ Mail/Postage. Contractor employees shall not have their personal mail directed to Government office or use Government-furnished postage for personal benefit.

○ Electronic Mail (E-mail). All e-mail access and use by contractor employees shall be in support of the individual’s official duties and task responsibilities. All information created, transmitted, received, obtained, or accessed in any way captured electronically using USGS e-mail systems is the property of the Government. Contractor employees will have clear identification in e-mail signature block that identifies themselves as contract employees in support of USGS.

○ Copiers. Copiers are to be used to copy material for official Government business only in performance of the task.

○ Fax Machines. Contractor employees shall not use fax machine for other than official government business in support of the task.

○ Computers and Internet. All Internet and electronic media access accomplished by contractor employees (utilizing Government furnished equipment) shall be for official Government business and in support of task requirements. Use of computer systems for personal use is prohibited.

O.5 Return of Government Property. All Government property, data, information, etc., used by the Contractor in conjunction with performance under this contract, whether furnished by the Government to the Contractor or acquired by the Contractor with Government funding shall be delivered/transmitted to the COR/federal task lead (Task Owner) upon completion of the applicable task or per instructions from the CO.

P. CONTRACTOR FURNISHED PROPERTY

The contractor shall furnish all personnel, services, and supervision to perform the requirements of this contract and associated task orders. Except where required to be on-site at a USGS facility for performance under this contract, the contractor would be expected to have its own facilities and equipment, and support its own operations in regards to the typical product and services, technical, administrative, financial, and business functions of a going concern. The contractor shall provide the appropriate telecommunication connectivity, as required, necessary to perform on this contract from its own facilities.

Q. DELIVERABLES

Deliverables for each task order may include, but are not limited to: status reports, presentations, analyses, project plans, delivered applications, documentation, and other work products. Specific deliverables, schedules, and documentation will be identified in specific task orders issued under this contract.

R. PHYSICAL SECURITY

The contractor shall be responsible for safeguarding all Government property for contractor use. At the close of each work period, Government facilities, equipment and materials shall be secured.

S. INFORMATION TECHNOLOGY SECURITY REQUIREMENT SUMMARY

S.1 Background Investigation

Contractor employees who will have access to Federal information technology (IT) systems are subject to background investigations by the Federal Office of Personnel Management. Procedures for investigations and obtaining identity credentials are described in clause GS 1414 (or GS 1419 if working on the Denver Federal Center). The level of investigation required will be the same as would be required for Federal employees holding positions involving similar duties which is moderate risk.

S.2 Non-Disclosure Agreement

Prior to receiving access to USGS computers, contractor employees shall be required to sign non-disclosure or other system security agreements, depending on the systems to be used and level of access granted. The required non-disclosure agreement will be similar to the attached but may be customized, as needed, to reflect the data involved. Restrictions on use, duplication, and disclosure of sensitive or proprietary data are covered in clause GS 1406.

S.3 Training

Contractor employees shall complete USGS defined Federal Information Systems Security Awareness computer security training before being granted system access and must renew the training annually.

Failure to complete training within the required timeframe may result in loss of system access for that user and possible removal from contract. Contract employees with significant IT security responsibilities shall also complete specialized role-based training. Contract employees shall complete any other USGS or DOI defined training that is required by policy. All new employees are required to sign the Rules of Behavior (RoB) training within 14 days of coming to work to support USGS.

S.4 Personnel Changes

Before starting work, the contractor will provide a listing to the COR and/or the federal TOM identifying contractor and subcontractor employees requiring access to USGS systems for performance of work hereunder and will assign each person a unique user ID conforming to USGS policy in Survey Manual Chapter 600.2.1. The contractor shall immediately advise the COR and TOM when any of their personnel no longer require USGS computer access so that those ID's and access privileges can be cancelled. The COR and TOM must be notified in advance of any potentially unfriendly termination of an employee or subcontractor.

S.5 Contractor Location

No portion of the services to be performed hereunder may be performed outside the United States.

S.6 Applicable Standards

Contractors shall follow the DOI System Development Life Cycle (SDLC), NIST SP 800-64, and the DOI SDLC Security Integration Guide. NIST SP 800-64 is available at http://csrc.nist.gov/publications/nistpubs/index.html. DOI SDLC and DOI SDLC Security Integration Guide will be provided by the Contracting Officer, upon request.

S.7 Asset Valuation

Asset valuation on USGS systems to which the Contractor may have access under this contract will be conducted by the Government or another of its contractors.

S.8 Property Rights

The…