2. Statement of Work (SOW)_23June2026.pdf

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Attached to
AA/LENEL MAINTENANCE
Solicitation number
FA282326Q0064
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About this file

This is a Statement of Work (SOW) for Lenel Access Control System (ACS) service and maintenance at Eglin Air Force Base, Florida, dated June 23, 2026. The vendor must provide full functionality support for existing Lenel ACS hardware and software across seven buildings (1312, 1310, 1358, 68, 18C, 351, and 614) over a base year plus four optional years. The contract period runs from August 2026 through July 31, 2031, with annual contract years spanning August 1 through July 31.

The vendor must be an authorized Lenel products and services seller and will provide 24/7 service support with priority status, four-hour emergency response time, and eight-hour non-emergency response time. All services are at no additional cost, including replacement equipment, loaner equipment during repairs, and labor. Semi-annual preventative maintenance inspections must include card/PIN reader testing, battery testing and replacement, system diagnostics, error log reviews, and repairs as needed. Annual software updates and patches must be provided through Lenel's Software Upgrade and Support Plan (SUSP) during scheduled maintenance visits. The vendor must provide all management, tools, supplies, test equipment, and parts necessary for maintenance and repairs. Preventative maintenance is limited to normal business hours Monday through Friday, 8:00 a.m. to 5:00 p.m. local time, coordinated with the 350 SWW Advanced Programs office and Security and Communications departments. Quarterly documentation with signed test results from each location is required. The SOW includes an equipment list totaling 483 items comprising Lenel controllers and modules, HID card readers, electrified strikes, power supplies, batteries, Dell workstations, monitors, cameras, badge printers, and networking equipment. Contractor personnel must comply with Air Force installation access requirements, including base identification passes and vehicle passes obtained through the Visitor Control Center, with employee lists submitted three days prior to performance start date and updated within one day of any changes.

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STATEMENT OF WORK (SOW)

FOR

LENEL SERVICE and MAINTENANCE PLAN

DATED: 23 JUNE 2026

1. DESCRIPTION OF REQUIRMENT. The vendor will provide full functionality for existing/installed Lenel access control system hardware and software. The requirement is for one year of maintenance, service, and support of Lenel Access Control System (ACS) and semi-annual preventative maintenance, and annual Lenel software update and support plan of ACS equipment and workstations in buildings 1312, 1310, 1358, 68, 18C, 351, and 614 at Eglin AFB, FL. Vendor must be an authorized seller of Lenel products and services vendor that is capable of supporting the existing infrastructure.

Period of Performance Base Year: August 2026 – July 31, 2027 Option Year 1: August 1, 2027 – July 31, 2028 Option Year 2: August 1, 2028 – July 31, 2029 Option Year 3: August 1, 2029 – July 31, 2030 Option Year 4: August 1, 2030 – July 31, 2031

1.1. Maintenance, Support and Service Agreement. Maintenance, support, and service agreement will include 24/7 service support. Receive priority over customers without a service agreement with a four-hour emergency response time and eight-hour non-emergency response time. Replacement equipment for all installed systems found to need repair or replacement at no additional cost. Avoid downtime with provided loaner equipment during parts repair/replacement. Labor for service provided at no additional cost.

1.2. Semi-Annual Preventative Maintenance Inspections. Semi-annual preventive maintenance shall include inspections, testing and adjusting of card/PIN reader controller doors, perimeter door position switches, equipment enclosures and service/storage equipment racks.

Battery testing of all system backup batteries with replacement of batteries as needed at no additional cost. System checks including error logs, false alarms, trouble conditions, badge printer errors and corrections of these issues. Reader and door hardware testing. Badge printer function. Back up of access control system configuration. Run system-wide diagnostic reports in order to identify nuisance alarms and/or faulty equipment and, if needed, perform repairs at no additional cost.

1.3. Lenel Software and Software Upgrade and Support Plan (SUSP) Updates. Vendor shall provide SUSP updates on an annual basis for each of the stand-alone Lenel systems noted below.

The updates shall include all required firmware updates to each system controller as well as any Lenel software updates, patches, or hot fixes produced by Lenel during each contract period at no additional cost. Software update services will be provided during each planned semi-annual preventive maintenance inspection should any updates be available and approved by the Government for use on the system.

1.4. Contract Responsibilities. Vendor shall provide all management, tools, supplies, test equipment, parts, and site lead labor necessary to perform the maintenance and repair of all covered equipment.

1.5. Period of Performance. The agreement covers the base year period from date of award for one calendar year.

1.6. Execution and Delivery. Upon award, vendor will coordinate with the 350 SWW Advanced Programs office to finalize the dates and times for the semi-annual preventive maintenance inspections. The vendor will need to involve the following department personnel: Security and Comm departments. All preventative maintenance performed will be done during normal business hours Monday through Friday, 0800 to 1700 local time.

1.7. Documentation. Documentation will include test results for each location and system that clearly shows the customer has witnessed the test procedures and signed off as working. This reports/documentation will be provided quarterly.

1.8. Customer/Third Party Furnished Property and Services. The contractor will provide all required employee information to an authorized Government representative upon request. The customer will provide access the 350 SWW facilities for system inspections and service purposes. Each Lenel access control server and client workstation OS will be provided and maintained by the Government. Escort, if any are required, will be provided by the Government.

1.9. Protection of Property. The contractor shall perform all work in strict accordance with applicable safety standards and codes to eliminate the possibility of damage to any installed government machinery, equipment, building structures, or personal property. The contractor shall make every effort to protect the government property as well as personal property located in the vicinity of the work area. Property, government or personal, which may be in the proximity of the contractor’s work area, shall be identified by the contractor prior to work.

2. Contractor Personnel.

2.1. Contractor/Employee Base Pass and Identification, Special Clearances, and Vehicle Passes. The contractor shall comply with all requirements and procedures IAW AFFAR 5352.242-9000, Contactor Access to Air Force Installations and other requirements state herein.

The contractor shall obtain base identification and vehicle passes, if required, for all contractor personnel who frequent visits to or perform work on the Air Force installation(s) cited in the contract. Contractor employees are required to wear or prominently display installation identification badges or contractor-furnished identification badges visiting or performing work on the installation.

2.1.1. Contractor Employee List. This form shall list every employee requiring base access.

Every time employees change; it shall be updated to reflect additions and/or deletions. Identify those individuals designated as escorts to a reasonable number (i.e. one or two). The contractor shall coordinate with the Contracting Office representative for submissions of this employee list and acquiring base access. The contractor shall submit the employee listing the Contractor Officer no less than 3 days prior to the performance state date and at least one day prior as changes occur.

2.1.2. Upon notification of the employee listing being forwarded to the Visitor Control Center (VCC), all contractor employees shall report to the VCC to complete the required documentation for base access. Contractor employees shall be required to provide two (2) forms of identification IAW paragraph 2.1.2 above. If an employee will be driving on Eglin AFB, they are required to provide a valid driver’s license, vehicle registration, and proof of insurance.

2.1.3. During performance of the contract, the contractor shall be responsible for obtaining required identification for newly assigned personnel and for prompt return of credentials and vehicle passes for any employee who no longer requires access to the work site.

2.1.4. Upon completion or termination of the contract or expiration of the identification passes, the contractor shall ensure that all base identification passes issued to employees are returned to the issuing office, the VCC.

2.2. Physical Security. The contractor shall ensure no government owned or controlled real or personal property is damaged during any service provided under the contract. The contractor will be responsible for the repair or replacement of any government property damaged by the contractor.

2.3. Conservation of Utilities. The contractor shall make sure employees practice energy conservation to include all government furnished utilities.

Manufacturer Model Description Qty

Lenel LNL‐2220 Intelligent Controller 26

Lenel LNL‐1320 Dual Reader Interface Module

HID 921PHRNEK0002D Keypad Card Reader 81

HID 920PHRNEK00005 Proximity Card Reader 54

HES 1006‐12/24D‐630 Electrified Mortise Strike 103

Altronix AL400ULX 4A Power Supply 20

Altronix AL600ULX 6A Power Supply 29

Power Sonic PS1270 12VDC 7AH Battery 46

Dell 3000083093934-2

Dell Precision Workstation w/ 24" Monitor, Mouse and Keyboard

Lenel LNL-4420 Dual Reader Controller 2

Adams Rite 7440‐630 Electrified Cylindrical Strike

Lenel LNL-OLS75ACTX Power Supply 2

HES 9600‐630

Electrified Rim Style Strike

Videology 20K758USB-SYS-1 Badge Camera 1

HID HPD 5000 Badge Printer 1

Pilot Automotive PILPL-SW26 Toggle Switch 5

Clinton Electronics CE‐VG788 17" Monitor 6

Clinton Electronics CE‐L21 21" Monitor 3

Clinton Electronics CE‐DC12V4 HDMI Power Supply 3

Clinton Electronics CE-EX2-HDMI 2.0/HD-SDI to HDMI Conv DC12V

Clinton Electronics

CE‐D1HD

Ceiling Dome Camera

HD‐SDI

Clinton Electronics CE‐VX40 Ceiling Dome Camera 6

Comtrol Corporation

32045-6 Ethernet Switch 3

Clinton Electronics CE-VX2HD EX-SDI 2.0 IR/VR Dome Camera

Wbox Technologies 24LED2 24 LED Monitor 2

Altronix PD8UL 8 Fused Output Distrobution Board

AJA Video systems Inc

3GDA

HD/SD Reclocking Dist Amp

Clinton Electronics

CE-HD04SW 2.0 Quad Sequencer 1

HID Global HID920PHRNEK00004

SINGLE DOOR CARD

READER

Axis AXI P3225-LV Interior Dome CAMERA 1 Main

Axis CVD1

1-CHAN VIDEO

DECODER

Axis POESW1 8 PORT MAX PoE+

MAN SWITCH

Axis LM1 19" LCD Monitor 1

END STATEMENT OF WORK

STATEMENT OF WORK_23Jun26
Att 1 ACS

File details come from the government source that posted it. Updated .