2. REQUIRED WITH SUBMISSION- Attachment A- PRF84 SOW Document- Mass Animal Fund~1.docx

DOCX document 80 KB Posted

Attached to
FY26 MDAR RFQ- PRF84- New Secure Portal for Online Donations to the Mass Animal Fund
Solicitation number
BD-26-1002-1003-001-119300
Issued by
Massachusetts

About this file

This document is a Statement of Work (SOW) for the Massachusetts Department of Agricultural Resources, specifically for the Homeless Animal Prevention Fund, issued under the Commonwealth of Massachusetts' statewide contract PRF84 for Payment Solutions. The SOW seeks a vendor to provide an online donation processing platform for the Mass Animal Fund, with an anticipated contract duration from September 1, 2025, to April 30, 2027. The project involves establishing a dedicated online payment page to accept donations, with an estimated annual revenue of $3,000 and an anticipated transaction volume of 100 donations, averaging $50 per transaction. The implementation timeline includes phases such as kick-off, requirements gathering, beta environment development, user acceptance testing, enablement and training, and final launch.

The pricing for this engagement will be based on the authorized price listing under the PRF84 statewide contract, with all associated costs, including fees, to be pre-negotiated and listed on the COMMBUYS platform. The project requires the selected contractor to demonstrate low fees, prompt and accurate processing, and the ability to provide secure donation processing with reporting capabilities. The Mass Animal Fund seeks a vendor that can offer a comprehensive solution with minimal transaction costs, secure payment channels, and the ability to generate necessary reporting for the department. All costs are expected to be inclusive of direct, administrative, and incidental expenses, with no separate time and materials billing allowed.

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COMMONWEALTH OF MASSACHUSETTS

REQUEST FOR QUOTE AND STATEMENT OF WORK (SOW)

RFR#: PRF84designatedCTR

PAYMENT SOLUTIONS

COMMBUYS CONTRACT #:PO-23-1080-OSD03-SRC3-29405
RFR#:PRF84designatedCTR
COMMBUYS:Master Blanket Purchase Order
CONTRACT DURATION:May 18, 2023 – April 30, 2027
MMARS #:MAOSDPRF84designatedCTR – Must be used by State Departments on MMARS

This Quote Form/Statement of Work (SOW) is to be used by all Commonwealth of Massachusetts Eligible Entities for any engagements under PR84designatedCTR—Payment Solutions. This Quote Form/SOW must be used by any Commonwealth of Massachusetts Eligible Entities in any branch of government that uses the Statewide Contract for Payment Solutions.

The scope of performance identified in this Quote Form/SOW for the purpose of Contractor selection is an estimate in order to evaluate potential Contractors and select the best value qualified Contractor for the engagement. The Eligible Entity will determine which Contractor provides the best value and may base final selection on the best fit of experience, expertise and skills, interviews with Contractors and project managers, the willingness of Contractors to negotiate the best value for a project (including allocation of resources) and the ability to perform the engagement in the time required.

Once a Contractor has been selected, the details of the engagement (services to be performed, timeline or schedule of performance completion dates and pricing) should be completed as part of this Quote Form/SOW (and not by separate attachment) as the formal engagement of a Contractor.

Note: All allowable additional terms and conditions have been included in the Statewide Contract. Eligible Entities may NOT execute a separate Standard Contract Form or ANY OTHER contract form or addendum with engagement or contractual terms. All performance expectations must be included as part of this Quote Form/SOW.

This Quote Form/SOW is not a separate contract, but serves as the scope of performance and budget for each Payment Solutions engagement. The Quote Form/SOW incorporates by reference all the terms of the Contractors Response to the Statewide Contract. Performance may not begin until the SOW has been executed by authorized signatories of the eligible entity and the contractor. If an amendment is needed, then this SOW template must be used for any amendments. This SOW shall become public record, maintained by the eligible entity.

All SOWs for Commonwealth of Massachusetts eligible entities must be reviewed by CTR prior to execution to ensure no conflict with state finance law or state financial systems.

ENTER COMMONWEALTH ELIGIBLE ENTITY ENGAGING A PRF84designatedCTR CONTRACTOR:

Eligible Entity Name: Department of Agricultural Resources -AGR-Homeless-Animal-Prevention-Fund Identify if the Eligible Entity is a State Department or other type of Eligible Entity: State Department Eligible Entity Mailing Address: 100 Cambridge Street, Suite 900, Boston, MA 02116 Quote Form/SOW Contact Name: Sheri Gustafson E-Mail Address: Sheri.Gustafson@mass.gov Telephone: 617-626-1740

ENTER PRF84designatedCTR CONTRACTOR:

Statewide Contractor Legal Name:

MMARS Contractor Code:

Authorized Representative (Contact) Name:

Business Mailing Address:

Email Address:

Telephone:

CHECK ONE OPTION BELOW. (IDENTIFY IF THIS IS A NEW QUOTE FORM/SOW OR AN AMENDMENT TO AN EXISTING SOW):

☒NEW Engagement SOW#: AGR-MassAnimalFundDonations-FY26 (Enter identifying number or project name and number for this SOW-determined by eligible entity.)
☐AMENDMENT to Existing SOW#: _________ (Enter consecutive number for each amendment of the original SOW #.)

SERVICE OPTIONS SOUGHT UNDER THIS REQUEST FOR QUOTE/SOW:

For the purposes of submitting the Quote Form/SOW to the Contractors for pricing, identify the service options desired in the table below, and provide a brief narrative description of the engagement. Contractor(s) engaging in a SOW must have submitted an RFR Response for the listed services and may not provide services that were not bid under the Statewide Contract. General qualifications, key personnel, contract manager, and pricing are listed in the Contractor RFR Response and pricing. Eligible Entities are required to review the RFR Response and pricing for PRF84designatedCTR available at https://www.commbuys.com. Prices may not exceed those listed in the RFR Response and Pricing documents posted for the Statewide Contract.

Please check all service options that the Eligible Entity is seeking under this Request for Quote/SOW engagement or Amendment.

Payment Channels
Payment Methods
Additional High Level Functional Requirements
☒Hosted web payment page
☒ Visa
☒Standalone payment page (no interfaces)
☐Interactive voice response (IVR)
☒ MasterCard
☐Will a business application within MagNet originate the payment request?
☐Web POS/Kiosk (describe below)
☒ Discover
☐Will a cloud-based business application originate the payment request?
☐Agent-facilitated (call center)
☒American Express
☒Contractor to include transactions in a nightly remit file to MMARS for auto CR generation
☐Mobile payment application (describe below)
☐PIN Debit
☐Payments to reference receivables (BARS integration)
☐POS Terminal (describe below)
☒ ACH
☐Contractor to generate output file

☐ PIN Pad (describe below)

☐Mobile wallet (point of sale only)
☒Contractor to generate daily reports
☐Contactless (describe below)
☐Other (describe below)
☒Setup access to online reporting portal

☐ Wireless (describe below)

☐ Shopping cart functionality

☐ Other (describe below)

☐ Client (eligible entity) pays fees

☒ Customer pays fees (convenience fee)

☐ Other (describe below)

DESCRIBE SCOPE OF PERFORMANCE UNDER ENGAGEMENT:

The Mass Animal Fund needs to accept donations (payments) through an online page. The vendor is responsible for prompt/secure processing of these donations and for providing donors a receipt of their donation and reporting for the Department.

ANTICIPATED PROGRAM VOLUME:

Average Transaction Size: $50.00 Set Amount: ☐ or Variable Amount: ☒

Anticipated Annual Revenue: $3,000

Anticipated Annual Transaction Volume: 100

Constant throughout the year: ☐ or Cyclical: ☒ If Cyclical, Peak Times/seasons: Variable Jan-July peak time

SPECIFIC SKILLS THAT CONTRACTOR MUST DEMONSTRATE FOR SELECTION UNDER SOW:

Contractors have already identified overall qualifications in the designated areas in the RFR Response posted on www.commbuys.com under PRF84.

The following are additional specific skills, experience or expertise required for this engagement and to evaluate Contractors responding to this Quote Form. Contractors should identify why their experience, skills or expertise are superior and best suited for this engagement, why Contractor is the best partner and the best economic value for this engagement and what additional benefits an engagement with the Contractor would provide the Eligible Entity.

Engagement specific skills, expertise required for this engagement.

· Low fees

· Prompt and accurate processing Contractor’s Response to this need: (Contractor must respond to these needs requirements for a Quote to be complete.)

ANTICIPATED SOW START DATE (Required):

The eligible entity anticipates that the work under this SOW will begin on or about: September 1, 2025

ANTICIPATED GO-LIVE DATE (Required): December 1, 2025

Additional performance calendar details if required: (Insert details here):

CONTRACT END DATE: SOW performance shall terminate as of April 30, 2027, with no new performance after this date unless the SOW is amended, provided that the terms of this SOW and performance expectations and obligations shall survive its termination for the purpose of resolving any claim, dispute or other SOW action, or for effectuating any negotiated representations and warranties, any close out performance, transition performance to a new Contractor, reporting, invoicing or final payment obligations. SOWs under this Statewide Contract may not be entered into after the termination date of this Statewide Contract as of April 30, 2027. SOWs entered into prior to this termination date (or as amended) may complete the engagement as executed but may not extend beyond April 30, 2028.

DETAILS OF PERFORMANCE AND SOW PROJECT SCHEDULE ((The Eligible Entity engaging a Contractor will enter as much information as is available to enable a Contractor to submit a response to the Request for Quote/SOW. This section will be updated once final performance is negotiated by the parties. Add lines as required):

Deliverable Name
Description
Delivery Schedule (Start Date and Due Date)
Deliverable Acceptance Criteria
1. Kick Off, Requirements Gatherings, Design Document
Completion of Kick Off call to discuss and gather necessary business requirements to complete Design Document for beta build.
Approx. 1-2 weeks
Approved Design Document
2. Beta Environment
Based on approved Design Document, beta site review and walkthrough
Approx. 1-2 weeks
Beta Site ready for UAT, links and credentials provided to Agency
3. UAT(User Acceptance Testing)
Agency actively testing beta site, X-Connect Portal, applicable reporting
Approx. 2-4 weeks
Agency provide feedback/edits of beta site, X-Connect Portal, Reporting
4. Enablement and Training
Review and Training of sites, X-Connect and Reporting
Approx. 1-2 weeks
Confidence of use and approvals of implemented services
5. Pre-Launch/Launch
Transition of approved beta site to Production. Discuss and agree to GO LIVE date.
Approx. 1-2 weeks
Set and confirmed GO LIVE date
6. Payment page
Dedicated page for processing payments

Functioning page and back office

Deliverable details of performance information here (if required):

May add items before SOW is finalized

Attachments to the SOW may not include additional terms and conditions not negotiated as part of the Statewide Contract or approved in writing by CTR.

KEY PERSONS ASSIGNED TO THE TASK ORDER AND THEIR ROLES:

The contractor must identify their Project Team resources that will be assigned to this SOW. In addition to informal communications, the contractor should expect formal project control procedures to include: For the purposes of the Quote, the Eligible Entity does not have to enter the Project Team unless known at time of the quote. Contractors bidding on an SOW must identify their Project Team that will be assigned to this SOW. The SOW project will be managed by appropriate Eligible Entity stakeholder participants (i.e., technical, program, and finance resources).. In addition to informal communications, Contractors should expect formal project control procedures to include:

· Reporting of activity and status at weekly or bi-weekly meetings or calls with Project Team.

· Weekly progress reports produced outlining work accomplished during the preceding period and work planned for the succeeding period.

· Timely and accurate identification of any problems encountered by the contractor.

· Mandatory written documentation of any potential or actual security vulnerabilities or SOW compliance issues that are discovered and recommendations for remediation.

Eligible Entity Project Team Member

Name
Title
Role/Responsibilities (Include details of day-to-day responsibilities)

Phone Email Address

MDAR
Sheri Gustafson
Program Coordinator
Manages the Homeless Animal Prevention & Care Trust
Sheri.Gustafson@mass.gov
MDAR
Robert Monahan
Contracts Manager
Contract Manager
Robert.Monahan@mass.gov
MDAR
Cullen Roberts
CFO
Chief Financial Officer
Cullen.Roberts2@mass.gov
EEA IT
Jona Kuci
Project manager
EEA IT Liaison
Jona.Kuci@mass.gov
Contractor Project Team Member
Name
Title
Role/Responsibilities

(Include details of day-to-day responsibilities)

Phone Email Address

Project Manager

Contractor Project Team Members may not be replaced without prior written approval from the Eligible Entity and must be replaced with individuals with comparable experience and skills to ensure no loss in the quality or level of services under the SOW.

PRICING:

All costs must be part of authorized price listing under PRF84designatedCTR. The per item or service, convenience fee rate (if applicable), hardware, and hourly rates include all related fringe benefit costs and profit as negotiated and identified in the Contractor Cost Sheets posted on www.Commbuys.com for this Statewide Contract. In addition, all other direct, clerical, administration, indirect, overhead, and incidental costs, such as travel, accommodations, meals, non-deliverable related printing, equipment and supplies are included as part of pricing as negotiated. Time and materials are not authorized under this pricing structure.

ELIGIBLE ENTITY COMMITMENT:

1. All SOWs for Commonwealth of Massachusetts eligible entities must be reviewed by CTR prior to execution to ensure no conflict with state finance law or state financial systems.

2. The Eligible Entity is responsible for encumbering sufficient funds for costs associated with the SOW for the duration of the SOW project in accordance with Comptroller policies.

3. Eligible Entities recognize their obligation to comply with Card Association rules and will meet all PCI Compliance requirements associated with this project’s configuration and volume. See the CTR Payment Collection Data Security policy for details.

4. Material changes after implementation may require an amendment to this Statement of Work, or an entirely new Statement of Work depending on scope.

PAYMENT TERMS:

Pursuant to state finance law and the terms of the contract, payments cannot be made until deliverables are received and accepted by the Eligible Entity. The parties may negotiate a payment plan based upon the expected delivery and acceptance of deliverables and the deliverable acceptance criteria identified in this SOW.

STATEMENT OF WORK SUBMISSION REQUIREMENTS:

Eligible entities will complete this Request for Quotes/SOW and submit the unsigned document to the Contractor for review, iteration, and completion. The details of performance will be discussed, and the SOW must be updated accordingly with schedule, project team members, and budget (if applicable), and then executed by the parties. All documentation related to performance, funding, and other contract file contents must be retained for audit purposes by the Eligible Entity. Once the SOW is finalized and executed by authorized signatories of the Eligible Entity and Contractor, performance may begin.

STATEMENT OF WORK CHANGE ORDERS:

Any additional work that may be required outside the scope of an executed Statement of Work (SOW) will require the SOW to be amended prior to the start of performance of the additional work. The Contractor project manager is responsible for maintaining work within scope.

ACCEPTANCE OF TERMS OF STATEMENT OF WORK (SOW):

The Quote Form/SOW does not need to be executed for submission to the Contractors for a quote. All participating parties will execute a SOW when the Eligible Entity has selected a Contractor and the terms of the SOW performance have been negotiated and finalized, funding has been identified, and performance is ready to begin.

The terms of this Final SOW are accepted by authorized signatories of the Eligible Entity and the Contractor as of the latest dates of signatures below.

AUTHORIZING SIGNATURE FOR THE CONTRACTOR:

X: _ Date: ____ (Date Must Be Handwritten at Time of Signature)

Print Name: _

Print Title: __

AUTHORIZING SIGNATURE FOR THE ELIGIBLE ENTITY:

X: _ Date: __ (Date Must Be Handwritten at Time of Signature)

Print Name: ______________________________________

Print Title: _______________________________________ image1.png

File details come from the government source that posted it. Updated .