Summary of APPENDIX A_JUNE10.pdf

This appendix document supports a software maintenance and support renewal contract for Trillium software in California. The appendix provides technical specifications and detailed requirements for the renewal of existing Trillium software maintenance and support services, focusing on brand-only licensing and support provisions. The document outlines the scope of maintenance services to be provided, including software updates, technical support, and system availability requirements necessary to maintain the current Trillium software infrastructure. The contract renewal pertains to the continuation of existing service levels without expansion to additional brands or product lines, maintaining the current operational environment for the state's existing Trillium system implementation.

The appendix establishes the technical parameters and service level expectations for the maintenance and support renewal, detailing the specific deliverables and performance standards expected from the vendor. Pricing and cost structures are tied to the existing Trillium software maintenance agreement, with renewal terms based on the incumbent vendor's current service delivery model. The document serves as the technical foundation for evaluating bids and ensuring continuity of critical software support services, allowing the state to maintain operational continuity while potentially seeking competitive proposals for the renewal period.