2. APPENDIX A_JUNE10.pdf

This is an Appendix A document related to an Ivanti CSM (Customer Service Management) renewal rebid contract opportunity in California. The document outlines the technical requirements and specifications for the software licensing and support services being procured. The scope includes renewal of Ivanti CSM licenses with associated maintenance and support services. The contract renewal is being rebid, indicating this is a continuation of an existing service relationship with updated terms. Specific details regarding response deadlines, bidder conferences, site visits, and contract commencement dates would be contained within the primary solicitation documents, with this appendix serving as a technical specification reference for potential bidders to understand the exact products and service levels required.

The appendix establishes the technical baseline and configuration requirements that bidders must meet or exceed in their proposals. Pricing should be structured to account for the licensing model, maintenance and support provisions, and any renewal options that may extend the contract term beyond the initial period. As a renewal rebid, the incumbent vendor and historical pricing data may inform current market conditions and budget expectations. Bidders must ensure their proposals align with the technical specifications outlined in this appendix while providing competitive pricing and service level agreements acceptable to the California jurisdiction conducting the procurement.