2.2.1_Sol_Att 1_SOW_20149554.pdf

STATEMENT OF WORK

U.S. Border Patrol (USBP) Tucson Sector (TCA)

Service Contact for Activu Video Wall System Software at the Arizona Air Coordination Center within Tucson Sector

A. INTRODUCTION:

The purpose of this Statement of Work (SOW) is to outline the requirements involved with the acquisition of an Activu Service Contract for the video wall system software utilized for situational awareness at the Arizona Air Coordination Center (A2C2). The proper upkeep and maintenance of the existing Activu system at A2C2 will help continue to improve situational awareness for all Border Patrol Agents and those USBP TCA is responsible for, as well as help facilitate briefings to federal, state and local partners. Additionally, this will help facilitate the security of the CBP network with security and firmware updates.

B. SCOPE OF WORK:

This requirement is for the procurement of an Activu Service Contract for an existing video wall system at A2C2. This contract covers maintenance of the system’s Activu software.

C. SPECIFIC TASKS/DELIVERABLES:

The Contractor shall provide the following deliverables as outlined below.

The Activu Service Contract required under this SOW is branded as the ActivCare Silver Level Support Plan and shall include the following as provided by the Contractor:

1. Unlimited phone & e-mail support

2. Access for A2C2 to the Activu Customer Support Web Portal

3. Guaranteed Response Time

a. Severity One Problem: Critical – within 4 hours

b. Severity One Problem: High – same business day

c. Severity One Problem: Medium – within 1 business day

4. Logistical Support for hardware repairs/replacements under original equipment manufacturer (OEM) Warranties

5. Free Activu Software upgrades for new versions and patches

6. One (1) preventative maintenance visit, by a qualified System Technician (travel and labor included). Preventative maintenance visits are defined as: A site visit scheduled 2-3 weeks in advance of Activu being on site to complete basic Preventative Maintenance to the installed system.

D. PLACE OF PERFORMANCE

The Contractor shall provide any remote support (e.g., phone, email, web support, etc.) at the Contractor’s own facility. All in-person maintenance services required shall be provided at the address below. Contact name will be provided at award:

USBP TCA/A2C2

2430 South Swan Rd, BLDG 8, Room 103 Tucson, AZ 85711

E. PERIOD OF PERFORMANCE:

The period of performance of the service contract shall be as follows. Specific dates will be provided at award.

Base Year: 12 Months Option Year 1: 12 Months Option Year 2: 12 Months Option Year 3: 12 Months Option Year 4: 12 Months

Option Years will be exercised at the sole discretion of the Government based on continuing needs and requirements.

F. SECURITY:

There are no specific security classification level requirements associated with this procurement action. Information is deemed unclassified.

G. SPECIAL CONSIDERATIONS:

1. Changes to the SOW

a. No changes to this SOW or cost increases shall be incurred without written prior approval of the Contracting Officer. Any changes or cost increases will not take effect until the Contracting Officer executes a written modification.

H. POINTS OF CONTACT (POCs):

1. Program POC:

To be provided at Award

2. Contracting Officer (CO):

Benjamin Dorgan Pacific Operations Enforcement Branch Border Enforcement Contracting Division

Office: (520) 407-2808 Email: benjamin.j.dorgan@cbp.dhs.gov mailto:benjamin.j.dorgan@cbp.dhs.gov