2.04b QASP.pdf

Quality Assurance Surveillance Plan (QASP)

To ensure that the Government has an effective and systematic method of surveillance for the services in the PWS, a QASP will be used primarily as a tool to verify that the contractor is performing all services required by the PWS in a timely, accurate and complete fashion.

Performance Standards

a. Schedule - The due dates for deliverables and the actual accomplishment of the schedule will be assessed against original due dates and milestones established for the contract or task order(s).

b. Deliverables – The deliverables required to be submitted will be assessed against the specifications for the deliverables detailed in the contract/task order(s) and the Quality Control Plan (QCP), if required by the contract, for the required content, quality, timeliness, and accuracy.

c. Past Performance - In addition to any schedule, deliverables, and cost aspects of performance discussed above, pursuant to FAR 42.15, the Government will assess the contractor’s record of conforming to contract requirements and to standards of good workmanship, the contractor’s adherence to contract schedules including the administrative aspects of performance, the contractor’s history of reasonable and cooperative behavior and commitment to customer satisfaction, and the contractor’s business-like concern for the interest of the customer.

Surveillance Methods: The primary methods of surveillance used to monitor the performance of this contract will include, but not be limited to, random or planned sampling, periodic inspection, and validated customer complaints.

Performance Measurement: Performance will be measured in accordance with the following table:

Performance Element Performance Requirement

Surveillance Method

Frequency Acceptable Quality Level

Contractor Quality Activities, facilities, deliveries as required by the PWS

Inspection by the

COR

Upon completion of activities as required for corrective action

>95% compliance

Contractor Response Activities, facilities, deliveries as required by the PWS

Inspection by the

COR

As required for Corrective Action

100% compliance

Quality Control Satisfactory Course Evaluations

Inspection by the

COR

Upon event completion

>95% of evaluations rate course as “Satisfactory”.

Invoicing Invoices per contract procedures are timely and accurate.

Review & acceptance of the invoice by the

COR

Upon completion of each event

100% accuracy

Contract Deliverables Contract deliverables furnished as prescribed in the PWS.

Inspection by the

COR

100% inspection of all contract deliverables.

>95% of deliverables performed/submitted timely

Overall Contract Performance

Overall contract performance of sufficient quality to

Assessment by the COR

Annual All performance elements rated Satisfactory (or higher) earn a Satisfactory (or higher) rating in the COR’s annual report on Contractor Performance

Regulatory Compliance

Report labor hours pursuant to ECRMA;

comply with FAR Clause 52.222-50 (human Trafficking)

COR observation, documented performance

Annual 100% compliance

If performance is within acceptable levels, it will be considered to be satisfactory. If not, overall performance may be considered unsatisfactory.

Incentives/Disincentives:

The COR makes an annual report on Contractor Performance via CPARS or other annual report that may be required. The contractor’s failure to achieve satisfactory performance under the contract/task order, reflected in the COR’s annual report, may result in termination of the contract/task order and may also result in the loss of future Government contracts/task orders. The contractor’s failure to achieve satisfactory performance under the contract/task order may result in the non-exercise of available options.

For each item that does not meet acceptable levels, the Government may issue a Contract Discrepancy Report (CDR). CDRs will be forwarded to the Contracting Officer with a copy sent to the contractor. The contractor must reply in writing within 5 days of receipt identifying how future occurrences of the problem will be prevented. Based upon the contractor’s past performance and plan to solve the problem, the Contracting Officer will determine if any further action will be taken.

In accordance with the inspection of services provisions of the contract, the contractor will be incentivized to provide quality products in a timely manner since the Government can require the Contractor, at no additional cost, to replace or correct work that fails to meet contract requirements.