2.04a Attach 1_Past Performance Questionnaire.pdf
PDF 569 KB Posted
- Attached to
- Household Goods DPM Jacksonville FL
- Solicitation number
- N6883622Q0028
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Other files
| File | Type | Posted |
|---|---|---|
| RFQ N6883622Q0028 Household Goods Jacksonville FL.pdf | ||
| 2.04c Attach 3_WD 96-0287 (rev 47).pdf | ||
| 2.04b Attach 2_Cost_Pricing Schedule.xlsx | XLSX spreadsheet |
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Text version
Solicitation N6883621Q0108
Source Selection Information – See FAR 2.101 and 3.104
PAST PERFORMANCE REPORT FORM
Complete and return no later than the due date of the solicitation to:
Fleet Logistics Center Jacksonville (FLCJ) Contracting Department
Attn: Kelly Franklin
Phone: (904) 542-1212
Email: kelly.e.franklin.civ@us.navy.mil
The completion of this questionnaire is requested from your agency/company in order for the
U.S. Naval Supply System (NAVSUP) Fleet Logistics Center Jacksonville (FLCJ) to evaluate the aforementioned contractor’s past performance on previous contracts and efforts as it relates to the probability of successful accomplishment of the work required by the Government, relative to the award of a contract resulting from the solicitation.
Completed by:
Command/Company’s Name:
POC, Title/Position:
Email Address
Business Address:
Phone Number:
NOTE: DO NOT RETURN TO THE CONTRACTOR WHO ORIGINATED THIS
REQUEST
mailto:kelly.e.franklin.civ@us.navy.mil
On behalf of:
Company’s Name:
POC, Title/Position:
Email Address:
Contract/Purchase Order No.:
Contract Amount: $
Contract Type:
Period of Performance: Click or tap to enter a date. – Click or tap to enter a date.
Brief Description of
Work Performed:
Annual Shipments (Volume in
Number of Pounds):
Technical Capability - Operations
The offeror provided methods for providing accurate and timely entitlement and shipment counseling.
Click or tap here to enter text.
The offeror provided customer scheduling, including changes and communication, throughout the move.
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The offeror provided shipment inventory methodology.
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The offeror met or improved on any required transit times.
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The offeror adjudicated claims and provided customer payout options.
Technical Capability - Capacity and Subcontractor Management
The offeror successfully secured capacity to manage household goods relocation service requirements during peak and non-peak seasons.
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The offeror effectively managed subcontractors.
Technical Capability - Information Technology (IT) Services
The offeror maintained a secure, web-based, mobile-device compatible IT system able to manage complete household goods relocation services during peak and non-peak seasons.
The offeror maintained an IT system that had simple and complex query capabilities, manipulation and output capabilities, and attachment upload capabilities.
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The offeror maintained an IT system capable of management and performance reporting.
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The offeror maintained an IT system that tracked and traced shipments.
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The offeror maintained an IT system capable of claims management and reporting.
Technical Capability – Customer Service
The offeror provided individual entitlement counseling services.
The offeror provided 24/7 customer service support to include problem resolution.
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The offeror settled damage claims in a responsive and timely manner
Overall Performance
Commitment to Customer Satisfaction
Timeliness of performance for services and product deliverables, including the administrative aspects of performance.
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Compliance of products, services, documents, and related deliverables to specification requirements and standards of good workmanship.
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Contract Management.
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Overall capability of the Contractor's team (i.e. the contractor's personnel demonstrated the appropriate education, relevant experience, skill level, and expertise for the tasks required).
(If more comment space needed, please attach additional pages.)
File details come from the government source that posted it. Updated .