2.04 Draft Solicitation N6883624R0003.pdf

SEE ADDENDUM

(No Collect Calls)

N6883624R0003

b. TELEPHONE NUMBER

904-542-0411

8. OFFER DUE DATE/LOCAL TIME

5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

STANDARD FORM 1449 (REV. 2/2012)

Prescribed by GSA – FAR (48 CFR) 53.212

(TYPE OR PRINT)

(SIGNATURE OF CONTRACTING OFFICER)

ADDENDA X ARE

26. TOTAL AWARD AMOUNT (For Gov t. Use Only )

23.

CODE 10. THIS ACQUISITION IS

SUCH ADDRESS IN OFFER

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT

BELOW IS CHECKED

TELEPHONE NO.

N688369. ISSUED BY

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a. UNLESS BLOCK

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME

MARIA N. BROPHY

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NUMBER

(TYPE OR PRINT)

30b. NAME AND TITLE OF SIGNER 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a.UNITED STATES OF AMERICA

1 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1. 52.212-4. FAR 52.212-3. 52.212-5 ARE ATTACHED.X

25. ACCOUNTING AND APPROPRIATION DATA

1. REQUISITION NUMBER

20.

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED.

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, AND 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

ARE NOT ATTACHED

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

SET FORTH HEREIN, IS ACCEPTED AS TO ITEMS:

. YOUR OFFER ON SOLICITATION

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN

% FOR:SET ASIDE:UNRESTRICTED OR X

SMALL BUSINESS

17a.CONTRACTOR/ CODE FACILITY

OFFEROR CODE

NAVSUP FLC JACKSONVILLE CONTRACTS DIV

MARIA BROPHY

110 YORKTOWN AVE 3RD FLOOR

JACKSONVILLE FL 32212-00097

18a. PAYMENT WILL BE MADE BY CODE

RATED ORDER UNDER

DPAS (15 CFR 700)

13a. THIS CONTRACT IS A

13b. RATING

CODE15. DELIVER TO CODE N60514 16. ADMINISTERED BY

12. DISCOUNT TERMS11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

14. METHOD OF SOLICITATION

RFQ IFB RFPX

NAVAL STATION GUANTANAMO BAY

DREW LASSATER

PSC 1005 BOX 33

FPO AE AE 09593-0133

TEL: 011-5366-6006 FAX: 011-53-99-4471

FAX:

TEL: SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

X 8(A)

HUBZONE SMALL

BUSINESS

SIZE STANDARD:

$40,000,000

NAICS:

488119

X

OFFER DATED

29. AWARD OF CONTRACT: REF.

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

EMAIL:

TEL:

31c. DATE SIGNED

SEE SCHEDULE

SCHEDULE OF SUPPLIES/ SERVICESITEM NO. QUANTITY UNIT UNIT PRICE AMOUNT

24.22.21.19.

WOMEN-OWNED SMALL BUSINESS (WOSB)

ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

(CONTINUED)

PAGE 2 OF96

ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED: ______________________________________________________

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED

32b. SIGNATURE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32c. DATE 32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32f . TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT REPRESENTATIVE

37. CHECK NUMBER

FINALPARTIALCOMPLETE

36. PAYMENT35. AMOUNT VERIFIED

CORRECT FOR

34. VOUCHER NUMBER

FINAL

33. SHIP NUMBER

PARTIAL

38. S/R ACCOUNT NUMBER 39. S/R VOUCHER NUMBER 40. PAID BY

41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT

41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER 41c. DATE

42a. RECEIVED BY (Print)

42b. RECEIVED AT (Location)

42c. DATE REC'D (YY/MM/DD) 42d. TOTAL CONTAINERS

STANDARD FORM 1449 (REV. 2/2012) BACK

Prescribed by GSA – FAR (48 CFR) 53.212

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

SEE SCHEDULE

20.

SCHEDULE OF SUPPLIES/ SERVICES

21.

QUANTITY UNIT

22. 23.

UNIT PRICE

24.

AMOUNT

19.

ITEM NO.

Section SF 1449 - CONTINUATION SHEET

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

0001 12 Months

CORE ATGH SERVICES - BASE YEAR

FFP

The Contractor shall provide all the necessary labor, personnel, supervision, management and associated support required for non-personal services in accordance with the performance work statement (PWS) in support of Air Terminal and Ground Handling (ATGH) Services; located at U.S Naval Air Station Guantanamo Bay, Cuba. The Contractor shall perform core services approximately 40 hours per week in accordance with PWS paragraph 4.3.2.1.

Equipment costs shall be factored into the base year pricing.

FOB: Destination

PSC CD: M1BE

NET AMT

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

0002 12 Months

FLEX ATGH SERVICES - BASE YEAR

FFP

The Contractor shall provide all the necessary labor, personnel, supervision, management and associated support for mission requirements that occur outside of normal operating hours and may involve mobilization to an austere location. See PWS paragraph 4.3.7. Flex services shall not exceed 90 hours per week.

Equipment costs shall be factored into the base year pricing.

FOB: Destination

PSC CD: M1BE

NET AMT

1001 12 Months

OPTION CORE ATGH SERVICES - OPTION YEAR I

FFP

The Contractor shall provide all the necessary labor, personnel, supervision, management and associated support required for non-personal services in accordance with the performance work statement (PWS) in support of Air Terminal and Ground Handling (ATGH) Services; located at U.S Naval Air Station Guantanamo Bay, Cuba. The Contractor shall perform core services approximately 40 hours per week in accordance with PWS paragraph 4.3.2.1.

FOB: Destination

PSC CD: M1BE

NET AMT

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

1002 12 Months

OPTION FLEX ATGH SERVICES - OPTION YEAR I

FFP

The Contractor shall provide all the necessary labor, personnel, supervision, management and associated support for mission requirements that occur outside of normal operating hours and may involve mobilization to an austere location. See PWS paragraph 4.3.7. Flex services shall not exceed 90 hours per week.

FOB: Destination

2001 12 Months

OPTION CORE ATGH SERVICES - OPTION YEAR II

FFP

The Contractor shall provide all the necessary labor, personnel, supervision, management and associated support required for non-personal services in accordance with the performance work statement (PWS) in support of Air Terminal and Ground Handling (ATGH) Services; located at U.S Naval Air Station Guantanamo Bay, Cuba. The Contractor shall perform core services approximately 40 hours per week in accordance with PWS paragraph 4.3.2.1.

FOB: Destination

PSC CD: M1BE

NET AMT

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

2002 12 Months

OPTION FLEX ATGH SERVICES - OPTION YEAR II

FFP

The Contractor shall provide all the necessary labor, personnel, supervision, management and associated support for mission requirements that occur outside of normal operating hours and may involve mobilization to an austere location. See PWS paragraph 4.3.7. Flex services shall not exceed 90 hours per week.

FOB: Destination

3001 12 Months

OPTION CORE ATGH SERVICES - OPTION YEAR III

FFP

The Contractor shall provide all the necessary labor, personnel, supervision, management and associated support required for non-personal services in accordance with the performance work statement (PWS) in support of Air Terminal and Ground Handling (ATGH) Services; located at U.S Naval Air Station Guantanamo Bay, Cuba. The Contractor shall perform core services approximately 40 hours per week in accordance with PWS paragraph 4.3.2.1.

FOB: Destination

3002 12 Months

OPTION FLEX ATGH SERVICES - OPTION YEAR III

FFP

The Contractor shall provide all the necessary labor, personnel, supervision, management and associated support for mission requirements that occur outside of normal operating hours and may involve mobilization to an austere location. See PWS paragraph 4.3.7. Flex services shall not exceed 90 hours per week.

4001 12 Months

OPTION CORE ATGH SERVICES - OPTION YEAR IV

FFP

The Contractor shall provide all the necessary labor, personnel, supervision, management and associated support required for non-personal services in accordance with the performance work statement (PWS) in support of Air Terminal and Ground Handling (ATGH) Services; located at U.S Naval Air Station Guantanamo Bay, Cuba. The Contractor shall perform core services approximately 40 hours per week in accordance with PWS paragraph 4.3.2.1.

4002 12 Months

OPTION FLEX ATGH SERVICES - OPTION YEAR IV

FFP

The Contractor shall provide all the necessary labor, personnel, supervision, management and associated support for mission requirements that occur outside of normal operating hours and may involve mobilization to an austere location. See PWS paragraph 4.3.7. Flex services shall not exceed 90 hours per week.

5001 6 Months

OPTION CORE ATGH SERVICES - 6-MONTH EXTENSION

FFP

The Contractor shall provide all the necessary labor, personnel, supervision, management and associated support required for non-personal services in accordance with the performance work statement (PWS) in support of Air Terminal and Ground Handling (ATGH) Services; located at U.S Naval Air Station Guantanamo Bay, Cuba. The Contractor shall perform core services approximately 40 hours per week in accordance with PWS paragraph 4.3.2.1.

IAW FAR 52.217-8

5002 6 Months

OPTION FLEX ATGH SERVICES - 6-MONTH EXTENSION

FFP

The Contractor shall provide all the necessary labor, personnel, supervision, management and associated support for mission requirements that occur outside of normal operating hours and may involve mobilization to an austere location. See PWS paragraph 4.3.7. Flex services shall not exceed 90 hours per week.

IAW FAR 52.217-8

AIR TERMINAL AND GROUND HANDLING SERVICES (ATGHS)

PERFORMANCE WORK STATEMENT (PWS)

U.S. NAVAL STATION, GUANTANAMO BAY, CUBA

1. DESCRIPTION OF SERVICES. The Contractor shall provide Air Terminal and Ground Handling Services (ATGHS) in support of the Defense Transportation System to include but not limited to all US Government owned or operated aircraft, US sponsored foreign Government or civil aircraft, North Atlantic Treaty Organization (NATO) aircraft, Strategic Airlift Capability Heavy Airlift Wing (HAW) aircraft, and commercial contract aircraft at U.S. Naval Station at Guantanamo Bay, Cuba (NSGB). The Contractor shall facilitate on-time aircraft departures and maintain the ability to provide sustained ATGHS for a working Maximum on Ground (MOG) capability of one wide-body aircraft or the equivalent thereof (IE two narrow body aircraft), as defined in Appendix A.

1.1 Air Terminal Operations Center (ATOC). The Contractor shall manage all information and terminal resources required to receive, document, plan, and move passengers, cargo, and mail; accomplishes aircraft load planning; and, ensures maximum aircraft utilization. The Contractor shall:

1.1.1 Gather, process, and disseminate information in accordance with (IAW):

Department of the Air Force Instruction (AFI) 24-605, Vol. 2, Chapter 4, Section 4A HQ Air Mobility Command (AMC)/A4T policy, messages, memorandums, and directives Global Air Transportation Execution System (GATES)

1.1.1.1 Provide the 618th Air Operations Center (Tanker/Airlift Control Center (TACC)), and agencies specified by COR, appropriate, aircraft landing, block-in, block-out, and take-off times; information concerning a potential aircraft delay, actual delay, or abort; as well as unscheduled aircraft remaining overnight.

1.1.1.1.1 Contact the Contracting Officer Representative (COR) within 30 minutes via phone/text of actual delays attributable to the Contractor or any aborts; and follow-up via email to provide more detailed information within 12 hours of the initial delay.

1.1.1.1.2 Provide arrival/departure/load time information to agencies specified by COR and Contractor work centers.

1.1.2 Plan, select, sequence, and monitor each aircraft passenger, cargo and mail load IAW AFI 24-604, Vol. 2, Chapter 4, Section 4A, paragraphs 4.7 through 4.32., GATES, and HQ AMC/A4T policy, messages, memorandums, and directives.

1.1.2.1 Obtain passenger deviations when moving hazardous material IAW AFI 24-605, Vol. 2, Chapter 4, Section 4A, paragraph 4.10.

1.1.3 Coordinate inbound and outbound clearance for explosives shipments and monitor the terminal's explosive movement requirements and capability IAW AFI 24-605, Vol. 2, Chapter 4, Section 4A, paragraphs

4.6.2 and 4.6.3.

1.1.4 Develop and utilize Sequence of Events (SOE) Plan, IAW GATES SOE Plan Management Window, to track performance requirements within established aircraft ground times, facilitating on-time aircraft departures.

1.1.5 Maintain an ATOC events log, recording unique events and situations.

1.1.5.1 Create an electronic monthly Events Log, using the AF Form 4377 or locally produced equivalent document separated by calendar day, beginning at 0001 and ending at 2359 Zulu time.

1.1.5.1.1 Mark each Events Log at a minimum, "For Official Use Only" according to content.

1.1.5.1.2 Make the Events Log available to the CCOR.

1.2 Aircraft Services. The Contractor shall control and record movement of cargo and mail, provide cargo processing, special handling, and aircraft loading and unloading IAW:

AFI 24-605, Vol. 2, Chapter 3 Defense Transportation Regulation (DTR) 4500.9-R, Part II, Chapter 203, Section C, paragraphs 5, 6, 7, and 8;

Department of Defense Instruction (DoDI) 4515.13, Section 6 Air Force Manual (AFMAN) 24-604 HQ AMC/A4T policy, messages, memorandums, and directives

GATES

The Contractor shall:

1.2.1. Load and unload cargo and mail on and off Government owned or contracted surface conveyances.

1.2.2. Provide technical assistance for preparation of hazardous materials marking, labeling, and documentation IAW AFMAN 24-604, along with applicable intermediate changes and supplements. Inspect all hazardous material IAW AFMAN 24-604 before acceptance into the Defense Transportation System. Use the International Air Transportation Association (IATA) Dangerous Goods Regulation as applicable.

1.2.3. Coordinate immediate release of ordinary mail and registered mail with the Fleet Postal Office (FPO).

1.2.4. Expedite medical supplies as coordinated with the COR or Naval Hospital.

1.2.5. Store and secure all cargo/mail shipments until properly released to receiving agencies.

1.2.6. Load and Unload explosives IAW AFMAN 24-604.

1.2.6.1. Ensure personnel handling explosives are locally qualified through the Base Safety Officer.

1.3. Pet Reservation Services. The Contractor shall develop and maintain Standard Operating Procedures for Contractor pet reservation processing within 30 calendar days of contract award.

1.3.1. Maintain and modify as necessary a pet reservation/cancellation request form.

1.3.1.1. Maintain files in accordance with Personal Identifiable Information procedures.

1.3.2. Make pet reservations only for Contractor personnel when permanently transferring from NSGB.

1.3.3. Coordinate waivers for all booked passengers to move an additional pet during PCS if applicable.

1.4. Passenger Services. The Contractor shall provide a complete range of passenger and baggage services IAW:

AFI 24-605, Vol. 2, Chapter 2, Section 2A Electronic Foreign Clearance Guide (eFCG) DoDI 4515.13, Sections 3, 4, 10, and 12 DTR 4500.9-R, Part II United States Indo-Pacific Command Instruction (USPACOMINST) 0201.2 HQ AMC/A4T policy, messages, memorandums, and directives

GATES

1.4.1. Update arrival/departure Flight Information Display Systems (FIDS) daily or as missions are added/deleted.

1.4.2. Ensure Contractor personnel are knowledgeable of hazardous materials/dangerous goods that are acceptable/ unacceptable to be carried by passengers for personal use in carry-on baggage and in checked baggage.

1.4.3. Ensure that member's leave/Environmental Morale Leave (EML) authorization is stamped with a local sign-up stamp. Passenger traveling without a written authorization must be given a locally produced handout with date/time annotated.

1.4.3.1. Maintain EML database to track and document all EML taken by base residents. Report any instance of questionable travel to the COR prior to submission to Air Mobility Command.

1.4.4. Ensure all Distinguished Visitors (DV) are properly identified and issued a DV badge in accordance with local procedures. Upon verification of identification, escort DVs to the DV Lounge. DV privileges are reserved for those personnel in pay grades 0-6 and GS-15 and above and Blue Bark passengers as well as anyone specifically granted DV lounge access by NSGB Commanding Officer.

1.4.5. Make every effort to move late arriving pre-manifested passengers without delaying the aircraft departure.

1.4.6. Escort passengers to/from the aircraft while passengers are on aircraft parking apron. Passengers shall be escorted as a group and individuals shall not be permitted to straggle. Under no circumstances shall passengers be allowed to walk under any portion of the aircraft unless required for boarding (aircraft loading via tail air stairs).

1.4.6.1. Report unauthorized personnel around aircraft or aircraft parking areas to NSGB Security.

1.4.7. Conduct screening of documents for originating passengers prior to boarding, and terminating passengers during arrival manifest reconciliation. Contact Security for disposition of passengers without proper credentials.

1.4.8. Screen all checked baggage for originating passengers. Baggage will be screened at the Leeward Passenger Terminal and stored in a secure sterile area until loaded on aircraft.

1.4.9. Download and make AMC Commercial Contract Airlift Mission passenger checked baggage available at Leeward Passenger Terminal prior to transporting baggage to Windward Passenger Terminal Annex.

1.4.10. Ensure the AMC Commander's comment system is available and a current photograph is posted and visible.

1.4.11. The Contractor shall advertise the Interactive Customer Evaluation (ICE) System as widely as feasible, and distribute information to each passenger at points where customer service is provided.

1.4.12. Staff and operate the Windward Passenger Terminal Annex.

1.4.12.1. Conduct early check-in for AMC (Category "B", Special Assignment Airlift Mission (SAAM), etc.), troop movements of greater than 25 passengers, and Office of Military Commission (OMC) missions. Early check-in services include providing passengers with boarding passes and accepting their luggage up to 24 hours prior to scheduled mission.

1.4.12.1.1. Limit operations to supporting booked passengers during early check-in services, unless the Station Manager determines there are sufficient available seats to provide early check-in for Space Available (Space A) passengers.

Ensure booked passengers have had to the maximum extent possible, the opportunity to check-in prior to conducting the Space A roll call.

1.4.11.2. When not conducting early check-in, provide customer services to include but not limited to unfunded leave requests (UEML) and funded environmental leave requests (FEML), Space A sign up, and signing of check-in sheets.

1.4.12.3. Store passenger checked baggage inside of the annex or in a locked closed-container truck parked within the annex perimeter security fencing. All vehicle/pedestrian gates shall be secured when the annex is closed.

1.4.12.4. Make baggage available to arriving passengers for a minimum of two hours after baggage arrives at the annex.

1.4.12.4.1. Download and make AMC Commercial Contract Airlift Mission passenger baggage available at Leeward Passenger Terminal prior to transporting baggage to Windward Passenger Terminal Annex.

1.4.12.5. Provide an on-call employee to open the annex if necessary (alarm, baggage pick-up, etc.) within 30 minutes after being contacted by the Command Duty Officer (CDO). On call personnel phone numbers shall be provided to the CDO by the COR.

1.4.12.6. Confer with the Customer Service Division (CSD) Guantanamo Bay Detachment in the event an unresolvable issue occurs regarding Government funded travel.

1.5. Funds Handling. The Contractor shall provide funds handling services IAW AFI 24-605, Vol. 2, Chapter 2, Section 2A, paragraphs 2.81 through 2.106., HQ AMC/A4T policy, messages, and memorandums.

1.5.1. Maintain adequate change fund.

1.5.2. Deposit funds with the Disbursing Officer as soon as practical after closing a flight.

1.5.3. Replace all shortages between the amount collected and the amount that should have been collected immediately.

The Disbursing Officer or their designated representative is responsible for processing checks which are returned due to insufficient funds or other reasons.

1.6. Fleet Service: The Contractor shall provide fleet service IAW AFI 24-605, Vol. 2, Chapter 2, Section 2B.

1.6.1. Provide potable water and ice if available.

1.6.2. Provide latrine servicing.

1.6.2.1. Ensure waste from the lavatory service trucks is dumped at designated and certified waste disposal sites.

1.6.3. Provide aircraft cleaning and disinfecting services.

1.6.4. Remove all trash from non-commercial aircraft. NOTE: Cleaning and catering of commercial aircraft is the responsibility of the carrier not the Contractor.

1.7. Records, monthlys, and Electronic Data Interchange.

1.7.1. The Contractor shall create, maintain, and dispose of Government-Required Records IAW AFI 24-605, Vol. 2, Chapter 4, Section 4B, GATES, and HQ AMC/A4T policy, messages, and memorandums. The Contractor shall provide the original record or a reproducible copy of any such record within three working days of receipt of the request.

1.7.1.1. Perform post flight procedures within 24 hours of aircraft departure.

1.7.1.2. Complete and file all flight transactions and related documentation within 48 hours of aircraft departure.

1.7.1.3. Research metrics maintained by the Contractor and prepare reports as requested by the government within 48 hours of request. Maintain a copy of all research requests for a period of 90 calendar days.

1.7.2. Prepare and submit the following reports within the time frames stated below or IAW the specified publication, policy, message, or memorandum. A copy of reports identified with an * shall be provided to the COR.

* Monthly Station Traffic Handling Report, RCS: HQ AMC-A4T(M) WRS (AMC Form 82) IAW AFI 24- 605, Vol. 2, Chapter 4, Section 4B, paragraphs 4.36. through 4.36.2.

Daily Offshore Station On-Hand Report RCS: HQ AMC-A4T (AR) 7115 twice daily or as required, to facilitate on-ward movement of cargo and mail, IAW AFI 24-605, Vol. 2, Chapter 4, Section 4A, paragraph 4.22.

Over and Shipment Report IAW AFI 24-605, Vol. 2, Chapter 4, Section 4B, paragraph 4.50.

Global Asset Reporting Tool (GART) AMC RCS: Monthly/Weekly Report, IAW AFI 24-605, Volume 5, Section 4B, Section 4.14.3.

Annual AMC Pallet and Net Report, as requested by AMC/A4TS.

Vehicle and equipment mishap reporting shall be submitted IAW AFI 24-605, Vol. 5, Chapter 3, Section

3C, paragraph 3.10.1 and to HQAMC/A4T at the web site provided by the COR. All vehicle and equipment mishap data must be submitted to HQ AMC/A4T, COR, and 437 Aerial Port Squadron (APS) Navy Technical Advisor/Performance Assessment Representative (PAR) within 24 hours.

Mishandled Baggage Summary, (AMC Form 134a) IAW AFI 24-605, Vol. 2, Chapter 2, Section 2A, paragraphs 2.119. through 2.119.2.7.

1.7.3. The Contractor shall audit and correct all errors and discrepancies within 24 hours of discovery or notification.

1.8. Communications Management and Information Systems. The Contractor shall interface with the Government communications representative(s) as required to manage the air terminal computer systems and ensure continued functionality.

1.8.1. Provide a GATES Work Station Area Security Officer (WASO). The Contractor shall, IAW GATES Manual:

1.8.1.1. Provide a letter with the name of the GATES WASO and alternate(s) to the COR 15 calendar days before the start of the contract. Submit an updated appointment letter as required.

1.8.1.2. Immediately request assistance from HQ AMC/A4TI for software and hardware related problems, and notify the COR of software and hardware related problems within 48 hours of the request for assistance.

1.8.1.3. Establish manual-processing procedures and provide uninterrupted service to the customer when GATES functionality is lost.

1.8.1.3.1. Notify the COR when a loss of GATES functionality occurs and cannot be restored within 30 minutes.

1.9. Government-Furnished Materials Handling Equipment (MHE). The Contractor shall receive, process, and prepare for shipment as well as operate and maintain all MHE listed in the PWS Appendix C-2 in accordance with existing TO's, instructions, and individual operational orders to ensure maximum availability and utilization.

1.9.1. Notify the COR when MHE will be unavailable for a period of more than 24 hours.

1.9.2. Properly inspect and operate within capability IAW applicable TOs, Manufacturer Operating Instructions, technical and maintenance manuals, etc.

1.9.3. Coordinate planned/unplanned maintenance for MHE with the COR.

1.9.4. Operate MHE a minimum of once every 7 calendar days for the purpose of determining the operational and material condition.

1.9.4.1. Balance use of MHE, spreading usage based on operating hours and mission requirements.

1.9.5. Maintain Government provided MHE by washing at least monthly to include undercarriages.

1.9.6. Provide the 437 LRS/LGRV requested data to account for maintenance and repair actions as well as collect relevant data, i.e. out of commission times and awaiting parts status, parts costs, operating hours, and fuel consumption.

Monitor and report daily, vehicle in-commission rates to the COR.

1.10 Transient Line Services. The Contractor shall provide services as required to transient passenger and cargo aircraft as necessary for safe start, shutdown, taxi, and parking of aircraft.

1.10.1. Provide aircrews with marshalling / taxi instructions for aircraft arrival and departure.

1.10.2. Coordinate arrival services.

1.10.3. Properly dispose of all hazardous waste material.

1.10.4. Provide aircraft support services to meet, park, chock and position support equipment at the aircraft.

1.10.5. Provide departure services such as fireguard, engine starting, and marshalling services to departure point.

1.10.6. Conduct ground marshalling using standard hand signals.

1.10.7. Position, operate and deposition support equipment unit as necessary.

1.10.8. Tow aircraft within the capabilities of provided support equipment.

1.10.9. Assist Naval Facilities Engineering Systems Command (NAVFAC) with removal of emergency aircraft as required.

1.10.10. The Contractor shall prioritize aircraft handling as follows:

1.10.10.1. Priority One: Search and Rescue (SAR).

1.10.10.2. Priority Two: Medical Evacuation (MEDIVAC).

1.10.10.3. Priority Three: U.S. Government aircraft involved in operational missions.

1.10.10.4. Priority Four: Air Mobility Command (AMC) aircraft.

1.10.10.5. Priority Five: Other DoD and U. S. Government aircraft.

1.10.10.6. Priority Six: Government aircraft of nations allied with the United States.

1.10.10.7. Priority Seven: Civilian aircraft conducting Government business.

1.10.11. The Contractor shall provide adequate staff with the proper training to issue, accept, operate, perform pre-operational checks, conduct minor corrective maintenance, and train operators for all assigned Support Equipment (SE) listed in Appendix C-2- Transient Line, in accordance with guidance from Fleet Readiness Center Southeast, Detachment Jacksonville (FRCSE Det JAX), instructions, references in Appendix B, and manufacturer's technical manuals.

1.10.11.1. The Contractor shall provide the following Support Equipment services:

1.10.11.1.1. Perform pre-operational inspections IAW applicable requirements and document on OPNAV 4790/52 Form.

1.10.11.1.2. Inspect all portable fire extinguishers located within the airfield complex and coordinate replacement if necessary.

1.10.11.1.3. Perform planned and required maintenance on all eye wash stations within the airfield complex.

1.10.11.1.4. Maintain cleanliness of SE, AMC crew vans and ancillary equipment.

1.10.11.1.5. Report inoperable SE to FRCSEDET JAX.

1.10.11.1.6. Manage Hazardous Waste storage site and dispose of Hazardous Waste as required.

1.10.11.1.7. Assist FRCSE Det JAX with required inventories, shipment, receipt, and other functions ancillary to SE.

1.10.12. The Contractor shall inspect the entire airfield daily for Foreign Object Debris (FOD), and after any event likely to introduce FOD to any taxiway, ramp, space, and/or the runway.

1.10.12.1. The Contractor shall operate FOD sweepers sufficient to ensure all paved surfaces including the runway, all taxiways, and entire ramp are swept at a minimum once per week or as requested by the COR. Proper airfield sweeping includes cleaning of mooring eyes, grounding points, and other recessed areas.

1.10.13. The Contractor shall conduct Bird and Animal Hazard Disbursement (BASH) procedures (CNICINST 3750.1 and CNIC M-BASH) as required. Disbursement techniques may include pyrotechnics, vehicular harassment, or others as necessary.

1.10.13.1. The Government shall provide necessary BASH equipment.

1.10.14. The Contractor shall ensure all FOD collection containers around the ramp are emptied weekly.

1.10.15. The Contractor shall pressure wash all airfield signage once per quarter or as required.

1.10.16. The Contractor shall perform BASH relocation, installs or replacement of FOD bucket assemblies.

1.11. Aircrew Transportation. The Contractor shall manage issuance of AMC designated aircrew vehicles to visiting AMC aircrews.

1.11.1. The Contractor shall issue to the COR, AMC Quality Assurance personnel, and AMC Contract Mission aircrew members aircrew vehicles when their usage will not conflict with AMC active duty aircrew transportation requirements.

1.11.2. The Contractor shall maintain an AMC aircrew vehicle control log, to include at a minimum: driver's name/rank and driver's license (state, number, and expiration date), aircraft mission number, tail number, usage requirement (e.g.

obtain meals, aircrew rest/lodging, etc.), and date and time of vehicle check-out/check-in.

1.11.2.1. The Contractor shall jointly inspect vehicles with the driver prior to check-out and check-in.

1.11.3. The Contractor shall comply with Government preventative maintenance and repair requirements.

1.11.3.1. The Contractor shall inspect aircrew vehicles daily using Government provided inspection forms, ensure cleanliness of aircrew vehicles. Tasks include at a minimum, washing of exterior monthly, vacuuming as needed, disposal of trash, cleaning of windows and ensuring vehicles are fueled to a minimum of half of a tank.

2. PERFORMANCE REQUIREMENTS SUMMARY. The Performance Requirements Summary (PRS) represents the most important contract objectives and includes safety and security requirements, which are interwoven critical aspects of these objectives. The Contractor is fully expected to comply with all PWS requirements; however, the Government's assessment of performance will focus mainly on these objectives.

2.1. Critical Nonconformance and Minor Nonconformance.

2.1.1. A critical nonconformance 1) cannot be corrected without negative mission impact, and/or 2) adversely affects another Government agency's ability to accomplish their mission, and/or 3) adversely affects the safety/security of personnel or resources.

2.1.2. A minor nonconformance is unlikely to materially reduce the usability of the services for their intended purpose and cannot be corrected.

2.2. Performance Measurement. Performance will be measured in accordance with the following table.

Performance Objective

PWS

Paragraph(s)

Performance Standard / Acceptable Quality Level (AQL)

Method of Surveillance

1. Facilitate on-time aircraft departures.

1. No critical non-conformance (a delay which exceeds 60 minutes) and no more than one delayed mission caused by the Contractor each month.

Quarterly COR Inspection. The COR shall conduct a 100% inspection of all delayed missions and document only those delays attributable to the Contractor.

2. Manage information and terminal resources required to receive, document, plan, and move passengers, cargo, and mail, ensuring maximum

1.1.1. – 1.1.5.1.2.

No critical non-conformance and less than three minor non-conformances each month.

Quarterly COR Inspection. 100% Inspection of reports.

Inspection upon customer complaint.

Performance Objective

PWS

Paragraph(s)

Performance Standard / Acceptable Quality Level (AQL)

Method of Surveillance aircraft utilization.

3. Provide aircraft services.

1.2., 1.2.3. – 1.2.6.1.

No critical non-conformance and less than four minor non-conformances each month.

Quarterly COR Inspection.

Inspection upon customer complaint.

4. Inspection, processing, and movement of hazardous materials.

1.2.2., 1.2.6., and 1.2.6.1.

Inspected, processed, and moved with 100% accuracy.

Quarterly COR Inspection. Inspection upon customer complaint.

5. Provide pet reservation services.

1.3. – 1.3.3. No critical non-conformance and less than five minor non-conformances each month.

Quarterly COR Inspection. Inspection upon customer complaint.

6. Provide a complete range of passenger processing and baggage services.

1.4. – 1.4.12.6. No critical non-conformance and less than five minor non-conformances each month.

Quarterly COR Inspection. Inspection upon customer complaint.

7. Provide funds handling services.

1.5. – 1.5.3. No critical non-conformance and less than two minor non-conformances each month.

Quarterly COR Inspection. Inspection upon customer complaint.

8. Manage reports, records and electronic data interchange.

1.7. – 1.7.3. No critical non-conformance and less than three minor non-conformances each month.

Quarterly COR Inspection, 100% inspection of reports. Inspection upon customer complaint.

9. Operate, maintain, and repair MHE.

1.9. – 1.9.6. No critical non-conformance and less than three minor non-conformances each month.

Quarterly COR Inspection. Inspection upon customer complaint.

10. Provide transient line services.

1.10 – 1.10.8. No critical non-conformance and less than three minor non-conformances each mon

Quarterly COR Inspection. Inspection upon customer complaint.

3. GOVERNMENT-FURNISHED MATERIALS, EQUIPMENT, FACILITIES, SERVICES AND TRAINING.

3.1. Government-Furnished Materials. Government-Furnished Materials (GFM), Appendix C-1, will be provided to the Contractor for the duration of the performance period of this contract. The Contractor and COR shall jointly inventory the initial stock of GFM provided not later than five (5) working days before the start of the contract. Any missing items shall be annotated on the inventory and the Contracting Officer (KO) notified in writing. The Contractor shall sign a receipt for all materials provided by the Government. The Contractor shall request additional materials by providing a written request to the COR at least sixty (60) calendar days before the required delivery date of the materials, if additional materials are authorized by the contract. At the conclusion of the contract, the Contractor shall return all residual inventories to the Government.

3.1.1. The Contractor shall notify the Supply Department, via the COR, when material loss or damage is identified for Report of Discrepancy (ROD) submission. The Contractor shall be accountable for all losses or damage to material due to failure to perform timely and proper inspection or provide proper security.

3.2. Government-Furnished Equipment. Government-Furnished Equipment (GFE), Appendix C-2, will be provided to the Contractor for the duration of the performance period of this contract. The Contractor and COR shall jointly inventory GEF not later than five (5) calendar days prior to the start of the contract, and annually thereafter not later than ten (10) calendar days before completion of the contract period, including any option periods. The Contractor and the COR shall jointly determine the working order and condition of all equipment and document their findings on the inventory. The KO shall be notified in writing when equipment is missing or not in working order. The Contractor shall sign a receipt for all equipment provided by the Government. In the event of disagreement between the Contractor and the COR on the working order and condition of equipment, the disagreement shall be elevated to the Contracting Officer.

3.2.1. The office furniture and equipment listed in Appendix C-2 will remain in place until no longer serviceable. All office furniture and equipment provided by the Government shall remain the property of the Government while in the custody of the Contractor. The Government will not replace any unserviceable furniture or equipment at the end of its service life. Replacement of any unserviceable office furniture and equipment provided by the Government is discretionary by the Contractor. The Contractor shall comply with all PWS requirements regardless of discretion in replacing unserviceable office furniture and equipment. Any furniture or equipment purchased by the Contractor is the Contractor's property and shall be removed at the end of the contract period.

3.2.2. The Government will provide the tools and test equipment listed in Appendix C-2. The tools and test equipment provided by the Government shall remain the property of the Government while in the custody of the Contractor. Tools and test equipment which are damaged or lost by the Contractor shall be replaced with like tools and equipment at the Contractor's expense.

3.2.2.1. The Contractor shall accept, open, inspect, tag, inventory, record, and properly store or install all equipment and systems, to facilitate maximum utilization.

3.3 Government-Furnished Facilities. Government Facilities Furnished, Appendix C-3, have been inspected for compliance with Navy Occupational Safety and Health Act (NAVOSH) requirements. Should a hazard be identified, the Government will correct hazards according to the base-wide Government developed and approved plan of abatement taking into account safety and health priorities. A higher priority for correction will not be assigned to the facilities provided hereunder merely because of this contracting initiative. Compliance with the OSHA and other applicable laws and regulations for the protection of personnel is exclusively the obligation of the Contractor. Further, the Government will assume no liability or responsibility for the Contractor's compliance or noncompliance with such requirements, with the exception of the aforementioned requirement to make corrections according to approved plans of abatement subject to base-wide priorities. Before any modification of the facilities performed by the Contractor at his or her expense, the Contractor shall furnish the KO and COR documentation describing, in detail, the modification requested. No alterations to the facilities shall be made without specific written permission from the KO. The Contractor shall initiate all paperwork to effect modifications. The Contractor shall return the facilities to the Government in the same condition as received, fair wear and tear and approved modifications excepted. These facilities shall only be used in performance of this contract. NOTE: NAVFAC is the Navy contracting command responsible for all facilities/construction requirements. No facilities/construction work will be procured under this contract.

3.4. Government-Furnished Services.

3.4.1. Crane/Heavy Lift and Material Handling Equipment (MHE). The Government will provide crane/heavy lift service as available, if needed for evolutions outside of typical airfield material handling evolutions.

3.4.2. Disaster Preparedness. Includes operation of disaster preparedness programs and related services, equipment, and facility support for emergencies and contingency operations.

3.4.3. Environmental Compliance. Includes recycling and resource recovery programs, pollution prevention, environmental compliance, and programs aimed at management and control of hazardous materials. This service does not include clean up and disposal of hazardous materials.

3.4.4. Entomology Services. Includes abatement and control measures directed against insects, rodents, weeds, fungi, and other animals or plants that are determined to be undesirable in buildings, equipment, supplies, and on grounds.

3.4.5. Fire Protection. Includes all normal services related to fire protection and fighting operations, alert service, and rescue operations. Also includes inspections for fire hazards, servicing of portable extinguishers, and related training programs.

3.4.6. Facility Maintenance and Minor Repair. Includes routine and cyclical preventive maintenance and minor repairs required to preserve or restore real property so it may be used for its designated purpose.

3.4.6.1. The Government will provide on-base facility maintenance and repair services. The Contractor shall notify the COR of any major facility deficiencies, and the COR shall be responsible for notifying the appropriate entity for facility maintenance or repair. The Contractor shall notify the appropriate entity directly of minor maintenance or repair requirements (Trouble Calls). Facilities deficiencies do not alleviate the Contractor of performance requirements.

3.4.7. Grounds Maintenance. Except where the PWS designates maintenance to the Contractor, the Government will provide grounds services to Contractor occupied buildings.

3.4.8. Hazardous Material Storage and Disposition. The Government will provide containers and HAZMAT storage facilities to meet and facilitate the immediate and short-term HAZMAT requirements. Additionally, the Government will provide instructions for the procurement, delivery, handling, storage, and disposition of all hazardous materials.

3.4.9. Mail Service. Includes collecting, accepting, sorting, and routing of mail.

3.4.10. Parking. General on-site parking will be available to Contractor personnel.

3.4.11. Police Services. Includes maintaining law and order, traffic management, vehicle decals, and parking pass services, as well as Force Protection inspections.

3.4.12. Safety Services. Includes operation of safety programs, educational support, and promotional efforts.

3.4.13. Refuse Collection and Disposal. Includes collection and disposal of trash and waste materials.

3.4.13.1. The Government will provide and empty dumpsters to be used by the Contractor for all garbage, refuse, and other discarded solid wastes, as described under Refuse Disposal Services.

3.4.13.2. The Contractor shall ensure that container lids are kept closed to prevent scattering of trash or debris. The dumping or storage of trash, garbage, empty containers, construction debris, paving debris or salvage on the grounds shall not be permitted.

3.4.13.3. The Government will provide refuse disposal services at existing locations. The Contractor shall use the existing containers for garbage, refuse, and other normal discarded solid wastes. Normal solid wastes do not include rocks, earth, construction waste, heavy/large metal objects, large appliances, automobile parts, explosives, chemicals, concrete, paint and pesticide containers or other hazardous waste, or refuse of weights exceeding 75 pounds per item.

The Contractor shall be responsible for transporting and disposing of items which are not considered normal solid waste and shall bear all costs associated with the transportation and disposal of these wastes.

3.4.14. Telephones, Telephone/Fax, Copiers, and ADP Equipment. The Government will provide telephones, telephone/FAX, and ADP equipment for the performance of duties associated with this contract. All Automated Information Systems (AIS) owned by the Contractor or operated by the Contractor on behalf of the Government must adhere to all Information Security (INFOSEC) requirements of OPNAVINST 5239.1 (series). The costs of Contractor telephone(s) and telephone/FAX, copier and computer data transfer services will be borne by the Contractor.

3.4.15. Test Control Officer. Includes final examination administration for Air Terminal Ground Handling Service (ATGHS) correspondence courses provided by the government.

3.4.16. Utilities. The Government will provide access to and maintenance of utilities (water, heat, and electrical power) for the performance period of the contract. The Contractor shall participate in an active program directed toward the efficient use of energy. The Contractor shall direct personnel to comply with the Government's policies of energy conservation and operate under conditions which preclude the waste of utilities.

3.4.16.1. Lights shall be used only in areas where and when work is being performed.

3.4.16.2. Mechanical equipment controls for heating, ventilation and air conditioning systems shall not be adjusted by the Contractor.

3.4.16.3. Water faucets or valves shall be turned off after required use.

3.4.16.4. Government telephones shall not be used except for official business.

3.5. Government Provided Training.

3.5.1. Government personnel will provide initial familiarization training at NSGB to Contractor personnel for the first thirty (30) calendar days of the contract performance period. During this period, the Contractor is fully responsible for providing adequate personnel, supervision, and any items and services necessary to perform Passenger Terminal

Services as defined in this PWS.

3.5.1.1. The Station Manager shall attend a weekly meeting with the COR to review training progress. Training may be terminated in less than 30 calendar days if agreed to in writing by the Contractor and Government.

3.5.2. Within thirty (30) calendar days after the Post Award conference, the Contractor shall designate personnel performing as load planners and shall provide a current certificate of completion from the Transportation of Hazardous Materials Preparer's Course or the Air Transportation of Hazardous Materials Inspector Course. For Contractor personnel designated but not qualified or current, the Government will make available, throughout the term of the contract, required Hazardous Materials Inspector Course training to enable proper certification of personnel identified as hazardous materials inspectors, IAW AFMAN 24-604. The in-residence course is currently held at Ft Lee, VA and may be held at other locations world-wide.

3.5.3. A sufficient number of Contractor personnel shall complete via Web-based Training (WBT) the Air Transportation Hazardous Inspectors Course to maintain required certification to fulfill the requirements of the PWS for the duration of the contract. The COR will coordinate required course registration. Certification requirements include a final exam to be administered by a certified Test Control Officer. The exam date/time will be coordinated with the COR. The prerequisite for this course is successful completion of the in-residence Transportation of Hazardous Materials Preparer's Course or the Air Transportation of Hazardous Materials Inspector Course.

3.5.4. The Contractor shall designate Halvorsen 25K Loader drivers in writing to the COR no later than the first day of familiarization training. Halvorsen drivers will be provided Government training during the initial familiarization training period and training thereafter shall be conducted by the Contractor's instructors.

3.5.5. The Contractor shall designate in writing to the COR personnel performing as Aircraft Load Planners no later than the first day of familiarization training. The Government will provide AMC unique aircraft load planning training during initial familiarization training, IAW AFI 24-605, Vol. 5, Chapter 2, Section 2I. The prerequisite for this training is successful completion of the in-residence Transportation of Hazardous Materials Preparer's Course or the Air Transportation of Hazardous Materials Inspector Course.

3.5.6. The Contractor shall designate Load Team Chief personnel in writing to the COR no later than the first day of familiarization training. Load Team Chief personnel will be provided Government training during the initial familiarization training period and annual training thereafter shall be conducted by the Contractor's qualified Load Team Chief Instructor, IAW Appendix C-4, Government Load Team Chief training requirements provided by the COR.

3.5.7. The Contractor shall designate in writing to the COR records management and publications library management personnel, who will be provided Government training during the initial familiarization training period and training thereafter shall be conducted by the Contractor.

3.5.8. The Contractor shall designate SE issue/receipt personnel in writing to the COR no later than the first day of familiarization training. The Government will coordinate initial required SE training for the Contractor.

3.5.9. Training requirements shall be coordinated with the COR.

3.5.10. The Government may or may not charge an attendance fee for in-residence or web-based courses however;

The Contractor shall bear all costs associated with training e.g. transportation, lodging, per-diem.

4. GENERAL INFORMATION. The Contractor shall provide all technical support, personnel, supervision, equipment, tools, materials and other items and services, (except as specified within the contract as Government- Furnished Materials, Equipment, Facilities, Services, and Training), as required, to perform ATGHS as defined in this PWS in support of the DTS.

4.1. Contractor Personnel.

4.1.1. The Contractor shall provide a Station Manager and Alternate Station Manager who shall be responsible for the satisfactory performance of all services required under this contract. The Station Manager and/or Alternate Station Manager shall have the authority to act and make binding decisions for the Contractor, shall be designated in writing to the Contracting Officer (KO) and the COR.

4.1.1.1. A minimum of one Station Manager or Alternate Station Manager shall be on site during all hours of operation.

4.1.1.1.1 The Contractor shall provide the COR contact information for the Station Manager/Alternate Station Manager around the clock. It shall be understood that the information provided only specifies how the managers may be contacted but in no way obligates them to be on standby.

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