1SS-CellPh_CI V7 April 15 2020 AOPE Apprvd v1.pdf

EMBASSY OF THE

UNITED STATES OF AMERICA

P.O. BOX 606 - 00621, VILLAGE MARKET

NAIROBI, KENYA

Date: May 06, 2020

Dear Prospective Quoter, Subject: Request for Quotations number 19KE5020Q0001

Enclosed is a Request for Quotations (RFQ) for mobile telephone services. If you would like to submit a quotation, follow the instructions in Section 4 of the solicitation, complete the required portions of the attached document, and submit the packet as explained below.

In order for a quotation to be considered, you must also complete and submit the following:

SF-1449 (blocks 17, 24 and 30). Block 24 should list the total value of the quote for the base year and the option year.

Section 1, The Schedule

Section 5, Representations and Certifications

Additional Information as required in Section 4.

Your proposal must be submitted in two separate sealed envelopes as follows;

Title

1. RFQ. FINANCIAL PROPOSAL: This entails the price quotation indicating unit and total prices before VAT (Must have the Company Letter Head or Company Stamp/ Seal including your quotation Reference Number).

2. RFQ. TECHNICAL PROPOSAL (Must not have your Letter Head or Company Stamp/Seal i.e. it should be on plain paper). Your quotation reference number is required on this which matches the price proposal number)

This must be submitted on or before Monday, June 08, 2020. 10.00am East African Time. No quotations will be accepted after this time and only hard-copy documents will be accepted. The

Financial Proposal and the Technical Proposal must be separate. Deliver one original and 2 copies of all submissions to the U.S. Embassy- Nairobi, UN Avenue, Gigiri at the Truck Transfer Area next to

CAC 2.

The U.S. Government intends to award a contract/purchase order to the responsible company submitting a technically acceptable quotation at the lowest price. We intend to award a contract/purchase order based on initial quotations, without holding discussions, although we may hold discussions with companies in the competitive range if there is a need to do so.

All contractors must be registered in the SAM (System for Award Management)

Database https://beta.sam.gov/ prior to contract award pursuant to FAR provision 52.204-7.

Therefore, prospective offerors should register prior to the submittal of quotations/proposals.

Please note that Kenya is not a danger pay post.

The guidelines for registration in SAM are also available at: https://www.sam.gov/SAM/ https://gcc01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fbeta.sam.gov%2F&data=02%7C01%7CKamauEM%40state.gov%7Cc21320a9bb374228a4e508d7dc1ad582%7C66cf50745afe48d1a691a12b2121f44b%7C0%7C0%7C637219880115211970&sdata=h%2B1xC1kU1LgshAq7NPIt4ybgoPuhwuHPQt0pKeYUrZo%3D&reserved=0 https://www.sam.gov/SAM/

The Embassy intends to conduct a Virtual Pre-quotation conference and all prospective quoters who have downloaded the solicitation package are invited to participate. See Section

3 (Solicitation Provisions) of the attached Request for Quotations (RFQ).

The virtual pre-proposal conference has been scheduled for May 20, 2020, at 11:00am.

Direct any questions regarding this solicitation in writing to the, Contracting Officer, questions must be written in English and may be sent to Lance Posey by email: NairobiGSO-

Contracts@state.gov. Kindly reference the solicitation number for all communications.

Sincerely, Lance Posey, Contracting Officer

Enclosures mailto:NairobiGSO-Contracts@state.gov mailto:NairobiGSO-Contracts@state.gov

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

1. REQUISITION

NUMBER

PR8873715

PAGE 1 OF

1 of # 83

2. CONTRACT NO.

3. AWARD/EFFECTIVE

DATE

4. ORDER NUMBER

5. SOLICITATION

NUMBER

19KE5020Q0001

6. SOLICITATION ISSUE

DATE

May 06, 2020

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME

Lance Posey, Contracting Officer

b. TELEPHONE NUMBER(No collect calls)

020-363-06000

8. OFFER DUE DATE/

June 08 ,2020 LOCAL

TIME 10 am

9. ISSUED BY

CODE

10. THIS

ACQUISITION IS

X

UNRESTRICTED

OR

SET ASIDE:____

% FOR: U. S. Embassy Nairobi, Kenya

123 Main Street

SMALL

BUSINESS

WOMEN-OWNED SMALL BUSINESS

P.O. Box 606-00621, Village Market HUBZONE

SMALL

BUSINESS

(WOSB) ELLIGIBLE UNDER THE WOMEN-

OWNED

SMALL BUSINESS PROGRAM NAICS: SERVICE-

DISABLED

VETERAN-OWNED

SMALL

BUSINESS

EDWOSB

8 (A) SIZE STANDARD:

11. DELIVERY FOR FOB

DESTINATION UNLESS

BLOCK IS MARKED

X SEE SCHEDULE

12. DISCOUNT TERMS 13a. THIS CONTRACT

IS A

RATED ORDER

UNDER

DPAS (15 CFR

700)

13b. RATING

14. METHOD OF SOLICITATION

X RFQ IFB RFP

15. DELIVER TO

CODE 16. ADMINISTERED BY CODE

U. S. Embassy Nairobi, Kenya , Lance Posey , Contracting Officer

17a.

Contractor/Offeror

COD

E

FACILIT

Y CODE

18a. PAYMENT WILL BE MADE BY Financial Management Officer

United States Embassy

Attn: Financial Management Officer

P.O. Box 606, Village Market 00621 Nairobi, KENYA

CODE

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT

SUCH ADDRESS IN

OFFER

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS

BLOCK

BELOW IS CHECKED SEE ADDENDUM

19.

ITEM NO.

20.

SCHEDULE OF SUPPLIES/SERVICES

21.

QUANTIT

Y

22.

UNIT

23.

UNIT PRICE

24.

AMOUNT

Cellphone voice and data services “See attached”

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA

26. TOTAL AWARD AMOUNT (For Govt. Use Only)

27a.SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND

52.212-5 ARE ATTACHED. ADDENDA

ARE ARE NOT

ATTACHED

27b.CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS

ATTACHED. ADDENDA

ARE ARE NOT

ATTACHED

ARE ARE NOT

ATTACHED

X 28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND

RETURN _3___ COPIES TO ISSUING OFFICE. CONTRACTOR

AGREES TO FURNISH AND DELIVER ALL ITEMS SET FORTH OR

OTHERWISE IDENTIFIED ABOVE AND ON ANY ADDITIONAL

SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED

HEREIN.

29. AWARD OF CONTRACT: REF. _________________

OFFER DATED ____________. YOUR OFFER ON

SOLICITATION (BLOCK 5), INCLUDING ANY ADDITIONS OR

CHANGES WHICH ARE SET FORTH HEREIN, IS ACCEPTED AS

TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR

31a. UNITED STATES OF AMERICA (SIGNATURE OF

CONTRACTING OFFICER)

30b. NAME AND TITLE OF SIGNER (Type or print)

30c. DATE SIGNED

31b. NAME OF CONTRACTING OFFICER

Lance Posey

31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION STANDARD FORM 1449

(REV. 02/2012)

PREVIOUS EDITION IS NOT USABLE Computer Generated Prescribed by GSA - FAR (48 CFR) 53.212

TABLE OF CONTENTS

Section 1 - The Schedule

• SF 18 or SF 1449 cover sheet

• Continuation To SF-1449, RFQ Number 19KE5020Q0001, Prices, Block 23

• Continuation To SF-1449, RFQ Number 19KE5020Q0001,, Schedule Of

Supplies/Services, Block 20 Description/Specifications/Work Statement

• Attachment 1 to Description/Specifications/Performance Work Statement, Government

Furnished Property

Section 2 - Contract Clauses

• Contract Clauses

• Addendum to Contract Clauses - FAR and DOSAR Clauses not Prescribed in Part 12

Section 3 - Solicitation Provisions

• Solicitation Provisions

• Addendum to Solicitation Provisions - FAR and DOSAR Provisions not Prescribed in

Part 12

Section 4 - Evaluation Factors

• Evaluation Factors

• Addendum to Evaluation Factors - FAR and DOSAR Provisions not Prescribed in Part 12

Section 5 - Representations and Certifications

• Representations and Certifications

• Addendum to Offeror Representations and Certifications - FAR and DOSAR Provisions not Prescribed in Part 12

SECTION 1 - THE SCHEDULE

CONTINUATION TO SF-1449

RFQ NUMBER - 19KE5020Q0001,

PRICES, BLOCK 23

SECTION 1 - THE SCHEDULE

MONTHLY SUBSCRIPTION PLAN

1. SCOPE OF CONTRACT

The Contractor shall provide mobile telephone services to the Embassy of the United States of

America in Nairobi. The prices listed below shall include all labor, materials, insurance (see

FAR 52.228-4 and 52.228-5), overhead, and profit. The Government will pay the Contractor on a monthly basis for Standard Services that have been satisfactorily performed.

The Contractor must ensure that 4G/LTE mobile service is the priority service whenever available with the capacity for growth into the 5G network.

Any telephone numbers activated under this task order cannot be ported or transferred to any external organization or entity outside the U.S. Government for a minimum of 12 months from date of cancellation of service. Wherever 4G/LTE mobile telephone services are not available, the Contractor must support 3G and 2G/EDGE mobile service.

The Contractor must ensure that the connection through its network is of the highest quality possible and must be uninterrupted, clear and with no static. Network problems must be remedied immediately, and the COR must be immediately informed of any problems, and their resolution. The Contractor must display network coverages within the top largest cities/towns in Kenya.

This contract will capture the utilization of U.S. Mission Kenya mobile services that include estimated consumption of 33 Terabytes of data, 4.1 million mobile minutes, and 510,000 SMS messages.

The Contractor must ensure that Temporary Additional Services (TAS) are provided. TAS are defined as rental on a daily basis of cell phones with SIM cards. These services shall support special events at the U.S Embassy. The Contractor shall provide TAS in addition to the

Standard Services specified in this contract. The Contracting Officer shall order TAS on an as needed basis. This work shall not be subcontracted. The Contracting Officer may require the

Contractor to provide TAS within a 24-hour advance notice.

The Contractor shall include in its next regular invoice details of the Temporary Additional

Services and, if applicable, the materials provided and requested under Temporary Additional

Services. The Contractor shall also include a copy of the Contracting Officer’s written confirmation for the Temporary Additional Services.

II. PERIOD OF PERFORMANCE

The contract will be for a one-year period from the date of the contract award, with two (2) One-year options to renew.

III. PRICING

The pricing table below presents only indicative usage, and its purpose is to provide a contractual pricing structure for the various services.

The service packages below (line items 2 to 11) shall be used to cap usage for respective users.

However, the service provider shall bill using the pricing below based on actual usage for services rendered each month.

Standard Services - Base Year of Service - Estimated Quantities (The Base Year of the contract starts on the date of the contract award and continues for a period of 12 months.)

Description Estimated Qty Unit Unit Price

Total Price

(Estimated Qty x

Unit Price)

1. Activation Fee (SIM card fee)* 300 activation price per

SIM card

A. SUB-TOTAL

CALLS WITHIN KENYA

Description

Estimated Monthly

Qty (Users) Unit Unit Price

Total Yearly Price

(Estimated Monthly

Qty x unit price x 12 months)

2. Service Rate Subscription

Plan: Fixed Rate - Billed

Monthly-(Minimum 3,000

Mins; 400 SMSs; 5GB) 400 Users monthly fixed rate per user

3. Service Rate Subscription

Plan: Fixed Rate - Billed

Monthly (minimum 5,000

Mins; 600 SMSs; 10GB) 200 Users monthly fixed rate per user

4. Service Rate Subscription

Plan: Fixed Rate - Billed

Monthly minimum (6,000

Mins; 700 SMSs; 15GB) 100 Users monthly fixed rate per user

5. Service Rate Subscription

Plan: Fixed Rate - Billed

Monthly minimum (7,000

Mins; 800 SMSs; 30GB) 100 Users monthly fixed rate per user

6. Service Rate Subscription

Plan: Fixed Rate - Billed

Monthly minimum (1,500

Mins; 200 SMSs) 200 Users monthly fixed rate per user

7. Service Rate Subscription

Plan: Fixed Rate - Billed

Monthly minimum (3,000

Mins; 400 SMSs) 100 Users monthly fixed rate per user

8. Service Rate Subscription

Plan: Fixed Rate - Billed

Monthly minimum (5GB) 20 Users monthly fixed rate per user

9. Service Rate Subscription

Plan: Fixed Rate - Billed

Monthly minimum (15GB) 30 Users monthly fixed rate per user

10. Service Rate Subscription

Plan: Fixed Rate - Billed

Monthly minimum (30GB) 30 Users monthly fixed rate per user

11. Service Rate Subscription

Plan: Fixed Rate - Billed

Monthly minimum (50GB) 20 Users monthly fixed rate

B. SUB-TOTAL

MINUTES/DATA OUTSIDE OF KENYA PLAN

Estimated Usage per

Year Unit Unit Price

Total Yearly Price

(Estimated Usage per year x Unit Price)

12. Service Rate Cost of

Voice minutes: Fixed Rate -

Billed per minute after exhausting subscriber plan 28,800 minutes

13. Service Rate Cost of Data per Megabyte: Fixed Rate -

Billed per minute after exhausting subscriber plan 4,000 MB

C. SUB-TOTAL

INTERNATIONAL CALLS FROM WITHIN KENYA

Country/Region

Estimated Yearly Qty

(Minutes) Unit Unit Price

Total Yearly Price

(Estimated Yearly

Qty x Unit Price)

14. USA/CANADA 46,800 minutes fixed rate per minute

15. EUROPE (Germany, UK, Switzerland, France) 19,500 minutes fixed rate

16.. East Africa (Tanzania, Uganda, Rwanda, Burundi, Dijbouti, South Sudan, Madagascar, Ethiopia, Seychelles) 24,700 Minutes fixed rate per minute

17. SOMALIA 18,200 Minutes fixed rate per minute

18. UAE 6,500 Minutes fixed rate

19. SOUTH AMERICA

AND CARIBBEAN 1,300 Minutes fixed rate

20. SOUTHERN AFRICA

(S.Africa, Angola) 3,900 Minutes fixed rate

21. WEST AFRICA

(Nigeria, Ghana) 3,900 Minutes fixed rate per minute

22. Other Areas 5,200 Minutes fixed rate per

D. SUB-TOTAL

INTERNATIONAL ROAMING CHARGES

Estimated Usage per

Year Unit Unit Price

Total Yearly Price

(Estimated Usage per

Year x Unit Price)

23. USA/CANADA

5,200 Minutes

320 SMS

60,000 MB

24. EUROPE (Germany, UK, Switzerland, France)

780 Minutes

48 SMS

9,000 MB

25. East Africa (Tanzania, Uganda, Rwanda, Burundi, Dijbouti, Madagascar, Ethiopia, Seychelles)

2,210 Minutes

136 SMS

25,500 MB

26. SOMALIA

1,950 Minutes

120 SMS

22,500 MB

27. SOUTHERN AFRICA

(S.Africa, Angola)

520 Minutes

32 SMS

6,000 MB

28. WEST AFRICA

(Nigeria, Ghana)

260 Minutes

16 SMS

3,000 MB

29. Other Areas

1950 Minutes

120 SMS

22500 MB

E. SUB-TOTAL

Base Year Grand Total for Standard Services

Add Subtotals A+B+C+D+E= Base Year Grand

Total

VALUE ADDED TAX. Value Added Tax (VAT) is not applicable to this contract and shall not be included in the CLIN rates or Invoices because the U.S. Embassy has a tax exemption certificate from the host government.

III. B. Temporary Additional Services - Base Year of Service

Estimated Number of

Phones Needed Per

Year for one month rental Unit

Unit Price

(price for one month rental )

Total Yearly Price

(Estimate Number of

Phones x Unit Price)

1. Rental of Cellphone with

SIM Card 200 phone

Base Year Grand Total for Temporary Additional Services

Base Year Grand Total for Standard Services

Base Year Grand Total for Temporary Additional Services

Base Year Grand Total for All Services

BASE YEAR VALUE ADDED TAX (VAT)

Value Added Tax (VAT) for Standard Services

Value Added Tax (VAT) for Temporary Additional Services

Grand total for VAT

Standard Services - Option Year 1 of Service - Estimated Quantities (The Option Year 1 of the contract starts 12 months after the date of the contract award and continues for a period of 12 months.)

Description Estimated Qty Unit Unit Price

Total Price

(Estimated Qty x

Unit Price)

1. Activation Fee (SIM card fee)* 300 activation price per

Estimated Monthly

Qty (Users) Unit Unit Price

Total Yearly Price

(Estimated Monthly

Qty x unit price x 12 months)

2. Service Rate Subscription

Plan: Fixed Rate - Billed

Monthly-(Minimum 3,000

Mins; 400 SMSs; 5GB) 400 Users monthly fixed rate per user

3. Service Rate Subscription

Plan: Fixed Rate - Billed

Monthly (minimum 5,000

Mins; 600 SMSs; 10GB) 200 Users monthly fixed rate per user

4. Service Rate Subscription

Plan: Fixed Rate - Billed

Monthly minimum (6,000

Mins; 700 SMSs; 15GB) 100 Users monthly fixed rate per user

5. Service Rate Subscription

Plan: Fixed Rate - Billed

Monthly minimum (7,000

Mins; 800 SMSs; 30GB) 100 Users monthly fixed rate per user

6. Service Rate Subscription

Plan: Fixed Rate - Billed

Monthly minimum (1,500

Mins; 200 SMSs) 200 Users monthly fixed rate per user

7. Service Rate Subscription

Plan: Fixed Rate - Billed

Monthly minimum (3,000

Mins; 400 SMSs) 100 Users monthly fixed rate per user

8. Service Rate Subscription

Plan: Fixed Rate - Billed

Monthly minimum (5GB) 20 Users monthly

9. Service Rate Subscription

Monthly minimum (15GB) 30 Users monthly fixed rate per user

10. Service Rate Subscription

Plan: Fixed Rate - Billed

Monthly minimum (30GB) 30 Users monthly fixed rate per user

11. Service Rate Subscription

Plan: Fixed Rate - Billed

Monthly minimum (50GB) 20 Users monthly fixed rate

Estimated Usage per

Year (Minutes) Unit Unit Price

Total Yearly Price

(Estimated Usage per year x Unit Price)

12. Service Rate Cost of

Voice minutes: Fixed Rate -

Billed per minute after exhausting subscriber plan 28,800 minutes

13. Service Rate Cost of Data per Megabyte: Fixed Rate -

Billed per minute after

Estimated Yearly Qty

(Minutes) Unit Unit Price

Total Yearly Price

(Estimated Yearly

Qty x Unit Price)

14. USA/CANADA 46,800 minutes fixed rate fixed rate

Dijbouti, South Sudan, Madagascar, Ethiopia, Seychelles) 24,700 Minutes fixed rate per minute

17. SOMALIA 18,200 Minutes fixed rate per minute

18. UAE 6,500 Minutes fixed rate fixed rate fixed rate fixed rate per minute

22. Other Areas 5,200 Minutes fixed rate per

Estimated Usage per

Year Unit Unit Price

Total Yearly Price

780 Minutes

48 SMS

9,000 MB

25. East Africa (Tanzania, Uganda, Rwanda, Burundi, Dijbouti, Madagascar, Ethiopia, Seychelles)

2,210 Minutes

520 Minutes

260 Minutes

120 SMS

Option Year 1 Grand Total

III. B. Temporary Additional Services - Option Year 1 of Service

Estimated Number of

Phones Needed Per

Year for one month rental Unit

Unit Price

(price for one month rental )

Total Yearly Price

(Estimate Number of

Phones x Unit Price)

Option Year 1 Grand Total for Temporary Additional Services

Option Year 1 Grand Total for Standard Services

Option Year 1 Grand Total for Temporary Additional Services

Option Year 1 Grand Total for All Services

OPTION YEAR 1 VALUE ADDED TAX (VAT)

Standard Services - Option Year 2 of Service - Estimated Quantities (The Option Year 2 of the contract starts 24 months after the date of the contract award and continues for a period of 12 months.)

Description Estimated Qty Unit Unit Price

Total Price

(Estimated Qty x

Unit Price)

1. Activation Fee (SIM card fee) * 300 activation price per

Estimated Monthly

Qty (Users) Unit Unit Price

Total Yearly Price

(Estimated Monthly

Qty x unit price x 12 months)

2. Service Rate Subscription

Plan: Fixed Rate - Billed

Monthly-(Minimum 3,000

Mins; 400 SMSs; 5GB) 400 Users monthly fixed rate per user

3. Service Rate Subscription

Plan: Fixed Rate - Billed

Monthly (minimum 5,000

Mins; 600 SMSs; 10GB) 200 Users monthly fixed rate per user

4. Service Rate Subscription

Plan: Fixed Rate - Billed

Monthly minimum (6,000

Mins; 700 SMSs; 15GB) 100 Users monthly fixed rate per user

5. Service Rate Subscription

Plan: Fixed Rate - Billed

Monthly minimum (7,000

Mins; 800 SMSs; 30GB) 100 Users monthly fixed rate per user

6. Service Rate Subscription

Plan: Fixed Rate - Billed

Monthly minimum (1,500

Mins; 200 SMSs) 200 Users monthly fixed rate per user

7. Service Rate Subscription

Plan: Fixed Rate - Billed

Monthly minimum (3,000

Mins; 400 SMSs) 100 Users monthly fixed rate per user

8. Service Rate Subscription

Plan: Fixed Rate - Billed

Monthly minimum (5GB) 20 Users monthly

9. Service Rate Subscription

Monthly minimum (15GB) 30 Users monthly fixed rate per user

10. Service Rate Subscription

Plan: Fixed Rate - Billed

Monthly minimum (30GB) 30 Users monthly fixed rate per user

11. Service Rate Subscription

Plan: Fixed Rate - Billed

Monthly minimum (50GB) 20 Users monthly fixed rate

Estimated Usage per

Year Unit Unit Price

Total Yearly Price

(Estimated Usage per year x Unit Price)

12. Service Rate Cost of

Voice minutes: Fixed Rate -

Billed per minute after exhausting subscriber plan 28,800 minutes

13. Service Rate Cost of Data per Megabyte: Fixed Rate -

Billed per minute after

Estimated Yearly Qty

(Minutes) Unit Unit Price

Total Yearly Price

(Estimated Yearly

Qty x Unit Price)

14. USA/CANADA 46,800 minutes fixed rate fixed rate

Dijbouti, South Sudan, Madagascar, Ethiopia, Seychelles) 24,700 Minutes fixed rate per minute

17. SOMALIA 18,200 Minutes fixed rate per minute

18. UAE 6,500 Minutes fixed rate fixed rate fixed rate fixed rate per minute

22. Other Areas 5,200 Minutes fixed rate per

Estimated Usage per

Year Unit Unit Price

Total Yearly Price

780 Minutes

48 SMS

9,000 MB

25. East Africa (Tanzania, Uganda, Rwanda, Burundi, Dijbouti, Madagascar, Ethiopia, Seychelles)

2,210 Minutes

520 Minutes

260 Minutes

120 SMS

Option Year 2 Grand Total

III. B. Temporary Additional Services - Option Year 2 of Service

Base Year Total

Option Year 1 Total

Option Year 2 Total

GRAND TOTAL FOR BASE + OPTION YEARS

Estimated Number of

Phones Needed Per

Year for one month rental Unit

Unit Price

(price for one month rental )

Total Yearly Price

(Estimate Number of

Phones x Unit Price)

Option Year 2 Grand Total for Temporary Additional Services

Option Year 2 Grand Total for Standard Services

Option Year 2 Grand Total for Temporary Additional Services

Option Year 2 Grand Total for All Services

OPTION YEAR 2 VALUE ADDED TAX (VAT)

During this contract period, the Government shall place orders totaling a minimum of $150.

This reflects the contract minimum for these 12 months of performance. The amount of all orders shall not exceed 1,200 sim cards/11 TB data. This reflects the contract maximum for 12 months period of performance.

* A float of sim cards will be maintained onsite at the US Embassy Information Systems

Center (ISC) for which there is expected to be a ‘keep active’ charge; once each sim card is issued to a user, the ‘keep active’ charge will be deducted from the usage bill.

CONTINUATION TO SF-1449

RFQ NUMBER 19KE5020Q0001

INDEFINITE DELIVERY/INDEFINITE QUANTITY CONTRACT

SCHEDULE OF SERVICES, BLOCK 20

1. PERFORMANCE WORK STATEMENT

This solicitation is for mobile telephone services. The U.S. Embassy is using 1200 lines for official purposes. The Contractor shall provide complete mobile telephones services for the U.S.

Embassy of Nairobi. Services provided shall include:

Smartphone Mobile Communication Plan

Mobile Phone Voice Service Plan.

Mobile Device Data-Only Plans.

Pre-paid SIM Cards

Calls within Kenya.

International Calls

International Roaming

Mobile Data Services (Internet based content deliveries)

Caller ID

Wireless Application Protocol (WAP)

SMS Messaging

Temporary Additional Services (TAS)

Voice Mail

Rental of Cell-phones, with or without SIM Cards

24-hour Customer Service

Detailed Billing of Calls Made

The Contractor shall ensure that the connection through its network is of the highest quality possible and shall be uninterrupted, clear, and with no static. Network problems shall be remedied immediately, and the COR must be immediately informed of any problems and their resolution.

EQUIPMENT PACKAGE

The basic package shall include, but is not limited to, the following items:

Smartphone Device (excluding ZTE, Huawei and Xiaomi models)

Batteries (at least Li-Ion)

Battery Charger, Fixed Hands-Free Kit

Personal Hands Free Unit

User Manual

Safety Certificate and Brochures

Non-Huawei Hotspots

1.01 SMARTPHONE MOBILE COMMUNICATION PLAN

Smartphone Mobile service plans must support a variety of smartphone devices

(Iphones, Android phones, Android tablets and iPads;

Voice calls originating in Kenya – minimum of 3000 minutes per subscriber line per month for use in Kenya without incurring any roaming or long-distance charges;

Ability to pull unused minutes from previous month and the ability to pre-purchase add-on minutes for users who exhaust the offered corporate packages. Additional per month packages will include: 3000, 5000, and 7000 minutes options. See Pricing Table;

Mobile data (Internet based content deliveries) – minimum of five Gigabytes of data per subscriber line per month for use in Kenya without incurring any roaming charges.

Ability to pull unused Megabytes (MBs) from previous month and the ability to pre-purchase add-on Megabytes (MBs) for users who exhaust the offered corporate packages. Additional per month packages will include: 10, 15 and 30 Gigabyte options.

See Pricing Table;

International long distance – Ability to make international calls originating in Kenya;

International roaming – Ability to make voice, SMS and mobile data connections for locations outside of Kenya. The Contractor must provide international rates on the contractor’s preferred partner networks. Special rate consideration to the countries included in the pricing list;

SMS/MMS messaging – minimum of 400 messages per month while in Kenya to

Kenyan mobile numbers. Additional messages per month package will include 600 and

800 SMS;

Caller ID with name display;

Ability to port existing telephone numbers;

Provider’s network must support UMTS bands 2 and 5 (850/1900 MHz) and LTE bands

4, 7 and 17 to ensure compatibility with existing equipment;

Voice Mail – Users should have the capability to create voicemail services either in

English or Kiswahili;

Ability to send SMS text notifications to end users when voice and/or data usage has reached 75% of the subscribed service plan and again when the end user has reached

100% of the subscribed service plan;

Ability to alert U.S. Mission Kenya Mobile Administrators on users’ high consumption and block mobile services when required.

1.02 MOBILE PHONE VOICE SERVICE PLAN

Voice calls originating in Kenya – minimum of 1500 minutes per subscriber line per month for use in Kenya without incurring any roaming or long-distance charges;

Ability to pull unused minutes from previous month and the ability to pre-purchase add on minutes for users who exhaust the offered corporate packages. Additional per month packages will include 3000 minutes option;

International long distance – Ability to make international calls originating in Kenya.

International roaming – International roaming – Ability to make voice, SMS and mobile data connections for locations outside of Kenya. The Contractor must provide international rates on the contractor’s preferred partner networks. Special rate consideration to the countries included in the pricing list.

SMS/MMS messaging – minimum of 200 SMS/MMS messages while in Kenya to

Kenyan phones. Additional per month packages will include 400 SMS option;

Caller ID with name display;

Ability to port existing telephone numbers;

Provider’s network must support UMTS bands 2 and 5 (850/1900 MHz) and LTE frequencies of 700 MHz and 1700 MHz to ensure compatibility with existing equipment;

Voice Mail -Users should have the capability to create voicemail services either in

English or Kiswahili;

and block mobile services when required.

1.03 MOBILE DEVICE DATA-ONLY PLANS.

Mobile data (Internet based content deliveries) – minimum of five Gigabytes of data per subscriber line per month for use in Kenya without incurring any roaming charges.

Ability to pull unused Megabytes (MBs) from previous month and the ability to pre-purchase add-on Megabytes (MBs) for users who exhaust the offered corporate packages.

Additional per month packages will include: 10, 15, 30, and 50 Gigabyte options. See

Pricing Table;

and block mobile services when required services.

PRE-PAID SIM CARDS

Ability to provide pre-paid SIM cards on request. Estimated amount of SIM cards is 100.

SIM card should remain active for a minimum of 90 days or have the option of extending the active period.

1.04 CALLS WITHIN KENYA

The Contractor shall ensure on a 24-hour basis at least 90% local network coverage around

Kenya with special consideration to all urban areas and main traffic routes.

1.05 INTERNATIONAL CALLS

The Contractor shall ensure on a 24-hour basis international connectivity with the USA, the

African Continent, all European countries, and all other worldwide countries that telephone services are available.

1.06 INTERNATIONAL ROAMING

The Contractor shall provide as extensive international roaming connectivity as possible, with the special interest of the Government for roaming within all world-wide countries and the USA.

1.07 CALL AND DATA SERVICES MANAGEMENT

The Contractor must provide call and data services and unrestricted access to all data services at the highest speed possible. The Contractor must send automatic notices (most commonly via

SMS text messages) to a specific mobile number when the designated plan has reached the 75% data and call usage mark and the 100% data and call usage mark.

1.08 WIRELESS APPLICATION PROTOCOL (WAP)

The Contractor shall provide Internet connection through their network to the Wireless

Application Protocol (WAP) Internet sites.

1.09 SMS MESSAGING

The Contractor shall provide access to around the clock SMS messaging.

1.10 VOICE MAIL

The Contractor shall provide Voice Mail services in English and Kiswahili Language. A Voice

Mail Box shall be prepared for each number separately as per standard practice.

1.11 TEMPORARY ADDITIONAL SERVICES (TAS) Rental of cell-phones and mobile data hotspots with SIM Cards

The Contractor shall provide up to 200 cell-phones (with at least voice/SMS capability) and 10 mobile data hotspots (with data services capability) for rent within 7 days of notice and, according to Government needs, for official visits. Included with the devices should be a SIM card (if needed), an English Instruction Manual, batteries, and a phone/hotspot device charger.

Equipment cannot be ZTE, Huawei and Xiaomi models.

1.12 CUSTOMER SERVICE

The Contractor shall provide technical support for setting up voice mail, roaming questions, questions on the phone features, number changes, lost or stolen telephone reporting, manufacturer’s warranty information, and all other matters concerning the mobile telephone services through the Contractor’s Project Manager.

1.13 DETAILED BILLING

1.13.1 The Contractor shall provide a monthly breakdown of calls made by individual numbers on an online dashboard that can be readily available electronically. The U.S. Government requires monthly usage reports organized by geographic location, agency code, end user/device, called numbers, time/date of call, duration of call, and price among other package plan utilizations and other detailed billing reports.

1.13.2 The monthly utilization and detailed billing reports shall be available on a vendor online dashboard application.

2. INVOICING

The Contractor shall submit monthly invoices .

A proper invoice must include the following information:

Contractor's name and bank account information for payments by wire transfers

Invoice Date

Contract Number & Task Order Number

A summary showing a listing of each line with total monthly price in local currency for that line.

A detailed invoice for each agency has to be attached to each summary invoice and should include the cost breakdown by each telephone line according to the pricing schedule

A detailed list of all calls made for each line

Prompt payment discount, if any

Name, title, phone number, and address of person to contact in case of defective invoice

If an invoice does not contain the above information, the Government reserves the right to reject the invoice as improper and return it to the Contractor within 7 calendars days. The Contractor must then submit a proper invoice.

The COR will take each summary invoice and furnish the detailed invoice to the appropriate official in each individual Government agency. That agency representative will review the detailed invoice and either approve for payment or advise the COR of the inaccuracies found. It shall be the COR who will interact with the Contractor on any invoice problems.

The Contractor will send all invoices electronically to the following address:

Financial Management Center

U.S. Embassy Nairobi.

Email: NairobiPayables@state.gov

Payment shall be made in local currency by Electronic Funds Transfer (EFT) within 30 days after receipt of the proper invoice

The Government will provide annual proof of a direct exemption of Value Added Tax (VAT);

according to host country VAT laws.

3. KEY PERSONNEL

3.1 The Project Manager must be able to converse in English and Kiswahili. The Contractor shall assign to this contract the following key person:

POSITION/FUNCTION ___________________ NAME _________________

Project Manager TBA at the point of Contracting.

3.2 During the first 90 days of performance, the Contractor shall make no substitutions of key personnel unless the substitution is required due to illness, death, or termination of employment.

The Contractor shall notify the Contracting Officer within 15 calendar days after the occurrence of any of these events and provide the information required below to the Contracting Officer at least 15 days before making any permanent substitutions.

3.3 After the first 90 days of performance, the Contractor may substitute a key person if the

Contractor determines that it is necessary. The Contractor shall notify the Contracting Officer of the proposed action immediately. Prior to making the substitution, the Contractor will provide the information required below to the Contracting Officer.

3.4 The Contractor shall provide a detailed explanation of the circumstances requiring the proposed substitution, a complete resume for the proposed substitute. The proposed substitute shall possess qualifications comparable to the original key person. The Contracting Officer will notify the Contractor of its approval or disapproval of the substitution within 15 calendar days after receiving the required information. The Government will modify the contract to reflect any changes in key personnel.

4. PERMITS

Without additional cost to the Government, the Contractor shall obtain all permits, licenses, and appointments required for the work under this contract. The Contractor shall obtain these permits, licenses, and appointments in compliance with applicable Kenya country laws.

5. GOVERNMENT FURNISHED PROPERTY

5.1 The Government intends to use Government Owned Equipment and Accessories as follows; SIM enabled laptops, IPads and Tablets. The Contractor shall provide a fully functional

SIM card, telephone number, and appropriate security codes for all existing Government cell-phones.

5.2 A list of Cell-Phone Types that the Government owns and intends to use with the services provided in this contract:

Iphones and Android phones.

6. ADDITION OF NEW LINES

The Contractor will provide a fully functional SIM card, telephone number, and appropriate security codes to the COR within 24 hours after receiving a delivery order under the contract.

7. NON-OFFICIAL LINES

This Contract is valid only for official Government needs.

8. DISCLOSURE OF INFORMATION

Any information made available to the Contractor by the Government shall be used only for the purpose of carrying out the provisions of this contract and shall not be divulged or made known in any manner to any person except as may be necessary in the performance of the contract.

9. TECHNOLOGICAL REFRESHMENT

After contract award, the Government may; pursuant to FAR clause 52.212-4 - Contract Terms and Conditions –Commercial Items, paragraph (c), Changes; request changes within the scope of the contract. These changes may be required to improve performance or react to changes in technology.

The Contractor may propose for the Government’s technological refreshment, substitutions or additions for any provided products or services that may become available as a result of technological improvements. The Government may, at any time during the term of this contract or any extensions thereof, modify the contract to acquire products which are similar to those under the contract and that the Contractor has, or has not, formally announced for marketing purposes. This action is considered to be within the scope of the contract. At the option of the

Government, a demonstration of the substitute product may be required. The Government is under no obligation to modify the contract in response to the proposed additions or substitutions.

Such substitutions or additions may include any part of, or all of, a given product(s) provided that the following conditions are met and substantiated by documentation in the technological refreshment proposal:

The proposed product(s) shall meet all of the technical specifications of this document and conform to the terms and conditions cited in the contract.

The proposed product(s) shall have the capacity, performance, or functional characteristics equal to or greater than, the current product(s).

The proposal shall discuss the impact on hardware, services, and delivery schedules. The cost of the changes not specifically addressed in the proposal shall be borne entirely by the Contractor.

Contractor has the right to withdraw, in whole or in part, any technological refreshment proposal prior to acceptance by the Government. Contractor will use commercially reasonable efforts to ensure that prices for substitutions or additions are comparable to replaced or discontinued products. If a technological refreshment proposal is accepted and made a part of this contract, an equitable adjustment, increasing or decreasing the contract price, may be required and any other affected provisions of this contract shall be made in accordance with FAR clause 52.212-4, paragraph (c), Changes, and other applicable clauses of the contract.

10. SPECIAL SHORT-TERM PROMOTION

For the entire contract duration, the Contractor will offer the U.S. Embassy the option to take advantage of any promotional programs that it offers and that is suited for use by U.S. Embassy staff. The U.S. Embassy, at its own discretion, will have the option to take or reject the opportunity.

11. DELIVERY ORDERS

The Contracting Officer will issue delivery orders to order phone and services to the Contractor for performance of work under this contract. If an order is given orally, it will be followed up by a written delivery order within 7 days.

12. TRAINING

The Contractor shall provide, at no additional cost, training to all U.S. Embassy employees who received a mobile phone. Training to be provided will include the proper operation of the equipment purchased and the equipment’s operating features. The training will be coordinated with the COR to match the U.S. Embassy work schedule.

13. EQUIPMENT RETURN/DEFECTIVE POLICY

If a telephone is defective or is being returned, the telephone will be exchanged within __10___ business days.

14. CUSTOMER SERVICE CENTERS

The Contractor is to provide a 24-7 customer support hotline telephone number for the purpose of reporting equipment problems and malfunctions, billing inquiries, and customer question regarding accounts and services.

15. SURVIVABILITY AND RECOVERY

The Contractor shall have a working system of network survivability in case of emergencies and serious disasters when all networks may be jammed or when parts of the network are destroyed.

The Contractor shall have a recovery plan in place that shall deal with such occurrences.

16. TRANSITION STRATEGY

The contractor must complete the entire transition within 90 days after the award of the Task

Order for mobile services.

Implementation Planning

The Contractor must develop and deliver an implementation plan for Mission Kenya mobile services within 30 days of award of this Task Order. The implementation plan must include the transition strategy. The following critical aspects shall be taken into account and provided to the

U.S. Government within implementation plan:

• Delivery and activation of SIM Cards, using current mobile telephone numbers.

The Contractor shall indicate the date and time when the transfer of mobile services to the new SIM card will be completed.

• Mobile hardware compatibility check with existing mobile devices in use throughout Mission Kenya.

• Ensure porting of existing mobile telephone numbers in compliance with

Communications Authority of Kenya Guidelines.

• Establishment of a departmentally structured invoicing center, which shall group users of mobile services according to Government requirements and include proper end-user identifiers on invoices. The end user identifiers will be provided by the

Government, but shall be pre-configured by the prospective Contractor.

• Transfer of existing mobile services to new service plans.

17. FUTURE ENHANCEMENTS AND ADDITIONS

The Government may request future enhancements and additions to mobile services. Such future enhancements may include adding new types of mobile services plans or modifying existing service plans.

18. QUALITY ASSURANCE AND SURVEILLANCE PLAN (QASP)

This plan provides an effective method to promote satisfactory contractor performance. The

QASP provides a method for the Contracting Officer's Representative (COR) and the

Government Technical Monitor (GTM) to monitor and evaluate contractor performance, advise the Contractor of unsatisfactory performance, and notify the Contracting Officer of continued unsatisfactory performance. The Contractor, not the Government, is responsible for management and quality control to meet the terms of the contract. The role of the Government is to monitor quality to ensure that contract standards are achieved.

The Contractor shall provide the U.S. Government with monthly performance and utilization reports to include online dashboard to review user package plans utilizations and detailed billing. The Contractor will have readily available specific account managers, technical managers and senior management to discuss performance and support issues. The Contractor shall provide active mobile network monitoring and offer advice to the U.S. Government of any network outages in any of the geographic regions where the U.S. Embassy is located. The U.S.

Government requires monthly usage reports organized by geographic location, agency and end user/device.

SURVEILLANCE: The COR will receive and document all complaints from government personnel regarding the services provided. If appropriate, the COR will send the complaints to the Contractor for corrective action.

The quality assurance procedures are meant to provide the Contractor immediate, actionable feedback to focus Contractor attention to defect prevention and to ensure successful performance of the Task Order requirements. If any Government personnel observe unacceptable services, either incomplete work or required services not being performed they will contact the COR. The COR will complete appropriate documentation to record the complaint. If the COR determines the complaint is invalid, the COR will advise the complainant. The COR will retain the annotated copy of the complaint for his/her files. If the

COR determines the complaint is valid, the COR will, as a minimum, orally inform the

Contractor and give the Contractor time to correct the defect, if additional time is available. The

COR will determine how much time to remedy a complaint is reasonable. The COR will consider complaints as resolved unless notified otherwise by the complainant.

If the Contractor disagrees with the complaint after investigation and challenges the validity of the complaint, the Contractor must notify the COR. The COR will review the matter to determine the validity of the complaint.

Repeat customer complaints are not permitted for any services. If a repeat customer complaint is received for the same deficiency during the service period, the COR may contact the

Contracting Officer for appropriate action.

19. QUALITY OF SERVICE (QOS)

The Contractor must meet or exceed industry standard metrics for coverage; accessibility

(includes Grade of Service, and the audio quality. The following tools shall be used to assess the mobile network to determine if it delivers the quality that the Contractor has been required to target for this QoS measurement:

• Protocol analyzers

• Drive tests

• Customer complaints

An acceptable Grade of Service (GoS) is 0.02. GoS is measured by evaluating traffic carried, traffic offered and calculating the traffic blocked and lost. The proportion of lost calls is the measure of GoS.

Mobile Network Downtime and Credits

Credits shall be assessed against the Contractor in those instances where the mobile (cellular) network during any given month or year fails to achieve and sustain the minimum acceptance standard.

Definitions:

NETWORK AVAILABILITY ACCEPTANCE LEVEL: Yearly Mobile Network Availability Acceptance Level is computed by 365 calendar days times 24 (hours per day) times 99.5% minimum acceptance standard equals 8,716.20 hours annum. (365 x 24 – 8760 x 99.5% =

8,716.20). Monthly Mobile Network Availability is computed by the calendar days per month times 24 (hours per day) times 99.5% acceptance level (example: 31 x 24 = 744 x 99.5% = 740.28).

DOWNTIME: That period of time when the mobile network becomes non-operational or unusable for communication of transfer of data or failure to meet the minimum acceptance standard. The maximum cumulative annual downtime that shall be acceptable for corrective or preventative maintenance is 43.80 hours (8760 x .5%). The maximum cumulative monthly downtime that shall be acceptable for corrective or preventative maintenance shall be .5% of the total available hours for the month (example: 31 x 24 = 744 x .5% = 3.72).

PERIOD OF DOWNTIME: Downtime shall commence at the time first attempt for contact is made by the Government (or its representative) to the Contractor’s Point of Contact and shall be annotated on the Remedy Ticket and shall continue until the mobile network availability is returned into service by the Government.

DOWNTIME CREDITS: Monetary value returned to the Government for failure to meet the mobile network availability requirements. Downtime Credits shall be assessed based on cumulative downtime with the minimum assessment being one hour. There are two (2) situations when mobile network Downtime Credits can be accumulated:

• Below Availability Level,

• Extended Downtime.

Credit for Mobile Network Downtime by Situation

BELOW AVAILABILITY LEVEL: If the downtime accumulated for the mobile network availability adds up to 43.80 (8760 x .5%) cumulative hours or more during any one year (365 calendar days) or depending on the number of hours for the month (example: 31 calendar day month), the Contractor shall grant a hourly credit to the U.S. Government for each hour of downtime. Each additional one hour increment or portion thereof will be assessed as an additional hour.

EXTENDED DOWNTIME CREDIT(S): Cumulative downtime of more than 18 hours but not greater than 24 hours for any one outage shall be assessed at a daily rate. Any increment of 24 hours beyond the initial 24 hours of any one outage shall be assessed at the standard for the hourly rate up to 12 hours; however, between 12 and 24 hours, the credit shall be assessed at the daily rate.

Exceptions to Accumulation of Downtime Accumulation of mobile network availability downtime shall include all unscheduled downtime deemed to be the responsibility of the Contractor, with the following exceptions:

• When the failure to perform arises out of causes beyond the control and without the fault or negligence by the Contractor or Subcontractor.

• Malfunction of equipment, frequency fading and interference, and commercial power surges or failures are considered to be normal hazards of the industry and therefore do not qualify as causes beyond the control of the Contractor or

Subcontractor. The Contractor shall be charged with credits for all reported outages determined “no trouble found” or “came clear while testing” but which exceed 45 minutes.

The Contracting Officer will make final determination as to whether downtime is the responsibility of the Contractor. If requested by the Contracting Officer, the Contractor shall provide documentation to support claims of excusable downtime. For downtime determined to be the Contractor’s responsibility, the Contracting Officer may elect to assess a credit for each instance of non-performance.

Payment Reduction for Downtime Credits

When Circuit Downtime Credit(s) is due to the U.S. Government, the total number of creditable hours shall be accumulated for the month and will be deducted from the payment due the

Contractor in the month they accrued.

20. TROUBLE ESCALATION PROCEDURE

U.S. Mission Kenya will refer problems to the Contractor and obtain the name of the Contractor test person and a Contractor ticket number, and record this information on the

U.S. Mission Kenya Remedy Ticket.

After the trouble call has been referred to the Contractor for two (2) hours, U.S. Mission Kenya will call the Contractor again for an update on the current trouble. Record the Contractor’s response, the name of the Contractor’s representative, and the Contractor ticket number on the

Remedy Ticket.

After the trouble ticket has been referred to the Contractor for four (4) hours, U.S. Mission

Kenya will call the Contractor again for an update on the current status. If the Contractor’s response is not satisfactory, U.S. Mission Kenya will escalate the trouble ticket to the

Contractor’s management. Record the Contractor’s response, the name of the Contractor’s representative, and the Contractor ticket number on the Remedy Ticket.

After the trouble ticket has been referred to the Contractor for six (6) hours, U.S. Mission

Kenya will escalate the trouble ticket to the Contractor’s senior management. Record the

Contractor’s response, the name of the Contractor’s representative, and the Contractor ticket number on the Remedy Ticket. Also, advise the COR and Contracting Officer that the

Contractor is not meeting the performance standards set forth in the task order.

U.S. Mission Kenya will continue to request status updates from the Contractor for the remainder of the outage or until a solid loop from the Contractor’s distant end location is received.

The Contracting Officer and his/her representatives are responsible for surveillance and acceptance of the Contractor’s effort under this contract. The Contractor shall submit a quarterly

Quality Assurance and Compliance Reports (QACR) showing how the Contractor met or failed meet the contract and each task order performance requirements. If the Contractor failed to meet the acceptable quality level (AQL) for a given performance requirement, it shall submit a detailed narrative as to what actions have been taken to mitigate any future non-compliance.

If the Contractor believes that mitigating circumstances prevented the Contractor from meeting the terms and conditions of the contract as it relates to performance or administration of the contract, a request for waiver can be requested. The request for waiver must be submitted to the

COR within seven (7) calendar days from receipt of notice of noncompliant…