U.S. Embassy Lusaka

Date: 22 October 2026

Dear Prospective Quoter:

Subject: Request for Quotations number 19ZA6026Q0008: Mobile Phone Services

Enclosed is a Request for Quotations (RFQ) for Mobile Phone Services. If you would like to submit quotation, follow the instructions in Section 3 of the solicitation, complete the required portions of the attached document, and submit it to the address shown on the Standard Form 1449 that follows this letter.

The U.S. Government intends to award a contract to the responsible offeror representing best value using comparative evaluation authorized under FAR 13.106-2(b) (3). A comparative evaluation is defined as the act of comparing two or more offers in response to the RFQ. The item-by-item comparison is performed by comparing each offer directly to one another to determine which provides the best value to the Department.

Comparative evaluation is NOT a low price technically acceptable (LPTA) or trade-off process. Prospective offers must still meet basic standards for responsibility at FAR 9.104 and solicitation compliance to be eligible for award. We intend to award a contract based on initial quotations, without holding discussions, although we may hold discussions with companies if there is a need to do so.

The Embassy intends to conduct a pre-quotation conference at the site; The pre-proposal conference will be held on Tuesday 3 November 2026 10am (local time) at the US Embassy Lusaka. Prospective offerors/quoters should contact Lusaka-procurement@state.gov by Wednesday 28 October 2026 for additional information or to arrange entry to the building.

Quotations are due by Friday 20 November 2026 at 5:00 p.m. CAT. No quotations will be accepted after this time. Proposals must be in English and incomplete proposals will not be accepted.

Your quotation must be submitted electronically to Lusaka-procurement@state.gov It is important to make sure the submission is made in specific size and format; in MS-Word 2007/2010 or MS-Excel 2007/2010 or Adobe Acrobat (pdf) file format. The file size must not exceed 30MB. If the file size should exceed 30MB, the submission must be made in separate files and attached to separate emails with less than 30MB each.

In order for a quotation to be considered, you must also complete and submit the following:

1. SF-1449

2. Section 1, Pricing

3. Section 5 Representations and Certifications

4. Additional information as required in Section 3

5. Proof of SAM Registration

6. CYBERSECURITY SUPPLY CHAIN RISK MANAGEMENT C- SCRM Questionnaire and/or State Department Secure Software Development Attestation Form

Offerors shall be registered in the SAM (System for Award Management) database at https://www.sam.gov prior to submittal of their offer/proposal as prescribed under FAR

4.1102. Failure to be registered at time of proposal submission may deem the offeror’s mailto:Lusaka-procurement@state.gov mailto:Lusaka-procurement@state.gov https://www.sam.gov/ proposal to be considered non-responsible and no further consideration will be given.

Therefore, offerors are highly encouraged to register immediately if they are interested in submitting a response to this requirement.

Sincerely, Julian Pawlikiewicz Contracting Officer

Enclosure:

TABLE OF CONTENTS

SECTION 1 - THE SCHEDULE

• SF 1449 cover sheet

• Continuation To SF-1449, RFQ Number 19ZA6026Q0008, Prices, Block 23

• Continuation To SF-1449, RFQ Number 19ZA6026Q0008, Schedule of

Supplies/Services, Block 20 Description/Specifications/Work Statement

• Attachment 1 to Description/Specifications/Performance Work Statement, Government Furnished Property

• Attachment 2: CYBERSECURITY SUPPLY CHAIN RISK MANAGEMENT (C-

SCRM) Questionnaire and/or State Department Secure Software Development Attestation Form

SECTION 2 - CONTRACT CLAUSES

• Contract Clauses

• Addendum to Contract Clauses - FAR and DOSAR Clauses not Prescribed in Part 12

SECTION 3 - SOLICITATION PROVISIONS

• Solicitation Provisions

• Addendum to Solicitation Provisions - FAR and DOSAR Provisions not Prescribed in

Part 12

SECTION 4 - EVALUATION

• Evaluation

• Addendum to Evaluation - FAR and DOSAR Provisions not Prescribed in Part 12

SECTION 5 - REPRESENTATIONS AND CERTIFICATIONS

• Representations and Certifications

• Addendum to Offeror Representations and Certifications - FAR and DOSAR

Provisions not Prescribed in Part 12

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

1. REQUISITION NUMBER

PR16266197

2. CONTRACT NO.

3. AWARD/EFFECTIVE

DATE

4. ORDER NUMBER

5. SOLICITATION NUMBER

19ZA6026Q0008

6. SOLICITATION ISSUE DATE

10/22/2026

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME

Evelyn Okoth

b. TELEPHONE NUMBER (No collect calls)

0211357000

8. OFFER DUE DATE/ LOCAL

TIME

11/20/2026 5:00 PM CAT

9. ISSUED BY CODE ZA600 10. THIS ACQUISITION IS UNRESTRICTED OR SET ASIDE: ____ % FOR:

SMALL BUSINESS WOMEN-OWNED SMALL BUSINESS

AMERICAN EMBASSY LUSAKA

PO BX 31617 Ibex Hill Rd, Stand 694 Lot 100, Procurement Unit

HUBZONE SMALL

BUSINESS

(WOSB) ELLIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM NAICS: 517112

Lusaka, 10101 Zambia

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

EDWOSB

8 (A) SIZE STANDARD:

11. DELIVERY FOR DAP DESTINAT-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS 13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ IFB RFP

15. DELIVER TO CODE 16. ADMINISTERED BY CODE

AMERICAN EMBASSY LUSAKA

PO BX 31617 Ibex Hill Rd, Stand 694 Lot

100, ATTN: NEC

LUSAKA, ZAMBIA

AMERICAN EMBASSY LUSAKA

PO BX 31617 Ibex Hill Rd, Stand 694 Lot 100, ATTN: Procurement Unit

LUSAKA

ZAMBIA

17a. CONTRACTOR/

OFFERER

CODE FACILITY

CODE

18a. PAYMENT WILL BE MADE BY

AMERICAN EMBASSY LUSAKA

PO BX 31617, IBEX HILL RD, ATTN: FMO- DESIGNATED

BILLING OFFICE

LUSAKA, ZAMBIA

CODE

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN

OFFER

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK

BELOW IS CHECKED SEE ADDENDUM

19.

ITEM NO.

20.

SCHEDULE OF SUPPLIES/SERVICES

21.

Estimated

QUANTITY

22.

UNIT

23.

UNIT PRICE

24.

AMOUNT

1 Mobile Phone Services: Indefinite-Delivery, Indefinite- Quantity. See Section 1, Continuation to SF-1449, for line-item pricing

25. ACCOUNTING AND APPROPRIATION DATA 26. TOTAL AWARD AMOUNT (For Govt. Use Only)

27a.SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. ARE ATTACHED. ADDENDA ARE ARE NOT ATTACHED

27b.CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. ARE ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN __2__ COPIES

TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DELIVER ALL ITEMS SET

FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY ADDITIONAL SHEETS SUBJECT

TO THE TERMS AND CONDITIONS SPECIFIED HEREIN.

29. AWARD OF CONTRACT: REF. _________________ OFFER DATED ____________.

YOUR OFFER ON SOLICITATION (BLOCK 5), INCLUDING ANY ADDITIONS OR

CHANGES WHICH ARE SET FORTH HEREIN, IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30b. NAME AND TITLE OF SIGNER (Type or print)

30c. DATE SIGNED

31b. NAME OF CONTRACTING OFFICER (Type or print)

31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION STANDARD FORM 1449 (REV. 02/2012)

PREVIOUS EDITION IS NOT USABLE Computer Generated Prescribed by GSA - FAR (48 CFR) 53.2

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED: _______________________________

32b. SIGNATURE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32c. DATE 32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32f. TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT REPRESENTATIVE

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

33. SHIP NUMBER 34. VOUCHER NUMBER 35. AMOUNT VERIFIED

CORRECT FOR

36. PAYMENT 37. CHECK NUMBER

PARTIAL FINAL

COMPLETE PARTIAL

FINAL

38. S/R ACCOUNT NO.

39. S/R VOUCHER NO. 40. PAID BY

41.a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT 42a. RECEIVED BY (Print) 41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER

41C. DATE

42b. RECEIVED AT (Location)

42c. DATE REC’D (YY/MM/DD) 42d. TOTAL CONTAINERS

STANDARD FORM 1449 (REV. 2/2012) BAC

SECTION 1 – THE SCHEDULE

CONTINUATION TO SF-1449

RFQ NUMBER - 19ZA6026Q0008

PRICES, BLOCK 23

1. SCOPE OF CONTRACT

The Contractor shall provide Mobile Phone Services to the Embassy of the United States of America in Lusaka, Zambia. The prices listed below shall include all labor, materials, insurance, overhead, and profit. The Government will pay the Contractor monthly for Standard Services that have been satisfactorily performed.

II. PERIOD OF PERFORMANCE

The contract will be for a one-year period, with four one-year options to renew.

III. PRICING

VALUE ADDED TAX (VAT)

VALUE ADDED TAX. Value Added Tax (VAT) is not applicable to this contract and shall not be included in the CLIN rates or Invoices because the U.S. Embassy has a tax exemption certificate from the host government.

JAMES ZADROGA 9/11 VICTIMS HEALTH AND COMPENSATION ACT OF

2010 NOTICE: UNLESS A WAIVER OR EXCEPTION APPLIES, PAYMENTS

SUBSEQUENT TO THIS PROCUREMENT ARE SUBJECT TO AN EXCISE

TAX OF 2% PURSUANT TO 26 U.S.C. 5000C.

Base Year (2 January 2027 to 1 January 2028)

No. Description of Goods/Service Estimated Quantities

Unit Unit Price

Number of Instalments

Total Annual Price

1.0 Government Furnished Devices

1.1 40 GB Data 2000 Minutes 170 Subscriptions per month 12

1.2 20 GB Data 1500 Minutes 40 Subscriptions per month 12

1.3 10 GB Data 1000 Minutes 310 Subscriptions per month 12

1.4 10 GB (Data Only) 15 Subscriptions per month 12

1.5 500 Minutes (Voice Only) 15 Subscriptions per month 12

2.0 Standard Services

2.1 Calls within the Embassy Group 10,000 Minutes per year -

2.2 Calls within the Network 10,000 Minutes per year -

2.3 Calls outside the Network 10,000 Minutes per year -

3.0 International Calls

3.1 South Africa 2,000 Minutes per year -

3.2 Kenya 2,000 Minutes per year -

3.3 Malawi 2,000 Minutes per year -

3.4 United Kingdom 2,000 Minutes per year -

3.5 United States 2,000 Minutes per year -

3.6 Ethiopia 2,000 Minutes per year -

3.7 Netherlands 2,000 Minutes per year -

3.8 France 2,000 Minutes per year -

3.9 United Arab Emirates 2,000 Minutes per year -

4.0 SMS

4.1 Within Embassy Group 10,000 Each SMS -

4.2 Within the network 10,000 Each SMS -

4.3 Outside the network 10,000 Each SMS -

4.4 International 10,000 Each SMS -

5.0 International Roaming

5.1 South Africa 5,000 Minutes per year -

5.2 Kenya 5,000 Minutes per year -

5.3 Malawi 5,000 Minutes per year -

5.4 United Kingdom 5,000 Minutes per year -

5.5 United States 5,000 Minutes per year -

5.6 Ethiopia 5,000 Minutes per year -

5.7 Netherlands 5,000 Minutes per year -

5.8 France 5,000 Minutes per year -

5.9 United Arab Emirates 5,000 Minutes per year -

Base Year Total

Option Year 1 (2 January 2028 to 1 January 2029)

Quantities

Unit Unit Price

Number of Instalments

Total Annual Price

1.0 Government Furnished Devices

1.1 40 GB Data 2000 Minutes 170 Subscriptions per month 12

1.2 20 GB Data 1500 Minutes 40 Subscriptions per month 12

1.3 10 GB Data 1000 Minutes 310 Subscriptions per month 12

1.4 10 GB (Data Only) 15 Subscriptions per month 12

1.5 500 Minutes (Voice Only) 15 Subscriptions per month 12

2.0 Standard Services

2.1 Calls within the Embassy Group 10,000 Minutes per year -

2.2 Calls within the Network 10,000 Minutes per year -

2.3 Calls outside the Network 10,000 Minutes per year -

3.0 International Calls

3.1 South Africa 2,000 Minutes per year -

3.2 Kenya 2,000 Minutes per year -

3.3 Malawi 2,000 Minutes per year -

3.4 United Kingdom 2,000 Minutes per year -

3.5 United States 2,000 Minutes per year -

3.6 Ethiopia 2,000 Minutes per year -

3.7 Netherlands 2,000 Minutes per year -

3.8 France 2,000 Minutes per year -

3.9 United Arab Emirates 2,000 Minutes per year -

4.0 SMS

4.1 Within Embassy Group 10,000 Each SMS -

4.2 Within the network 10,000 Each SMS -

4.3 Outside the network 10,000 Each SMS -

4.4 International 10,000 Each SMS -

5.0 International Roaming

5.1 South Africa 5,000 Minutes per year -

5.2 Kenya 5,000 Minutes per year -

5.3 Malawi 5,000 Minutes per year -

5.4 United Kingdom 5,000 Minutes per year -

5.5 United States 5,000 Minutes per year -

5.6 Ethiopia 5,000 Minutes per year -

5.7 Netherlands 5,000 Minutes per year -

5.8 France 5,000 Minutes per year -

Total Option Year 1

Option Year 2 (2 January 2029 to 1 January 2030)

Quantities Unit Unit

Price Number of Instalments

Total Annual Price

1.0 Government Furnished Devices

1.1 40 GB Data 2000 Minutes 170 Subscriptions per month 12

1.2 20 GB Data 1500 Minutes 40 Subscriptions per month 12

1.3 10 GB Data 1000 Minutes 310 Subscriptions per month 12

1.4 10 GB (Data Only) 15 Subscriptions per month 12

1.5 500 Minutes (Voice Only) 15 Subscriptions per month 12

2.0 Standard Services

2.1 Calls within the Embassy Group 10,000 Minutes per year -

2.2 Calls within the Network 10,000 Minutes per year -

2.3 Calls outside the Network 10,000 Minutes per year -

3.0 International Calls

3.1 South Africa 2,000 Minutes per year -

3.2 Kenya 2,000 Minutes per year -

3.3 Malawi 2,000 Minutes per year -

3.4 United Kingdom 2,000 Minutes per year -

3.5 United States 2,000 Minutes per year -

3.6 Ethiopia 2,000 Minutes per year -

3.7 Netherlands 2,000 Minutes per year -

3.8 France 2,000 Minutes per year -

3.9 United Arab Emirates 2,000 Minutes per year -

4.0 SMS

4.1 Within Embassy Group 10,000 Each SMS -

4.2 Within the network 10,000 Each SMS -

4.3 Outside the network 10,000 Each SMS -

4.4 International 10,000 Each SMS -

5.0 International Roaming

5.1 South Africa 5,000 Minutes per year -

5.2 Kenya 5,000 Minutes per year -

5.3 Malawi 5,000 Minutes per year -

5.4 United Kingdom 5,000 Minutes per year -

5.5 United States 5,000 Minutes per year -

5.6 Ethiopia 5,000 Minutes per year -

5.7 Netherlands 5,000 Minutes per year -

5.8 France 5,000 Minutes per year -

Total Option Year 2

Option Year 3 (2 January 2030 to 1 January 2031)

Quantities Unit Unit

Price Number of Instalments

Total Annual Price

1.0 Government Furnished Devices

1.1 40 GB Data 2000 Minutes 170 Subscriptions per month 12

1.2 20 GB Data 1500 Minutes 40 Subscriptions per month 12

1.3 10 GB Data 1000 Minutes 310 Subscriptions per month 12

1.4 10 GB (Data Only) 15 Subscriptions per month 12

1.5 500 Minutes (Voice Only) 15 Subscriptions per month 12

2.0 Standard Services

2.1 Calls within the Embassy Group 10,000 Minutes per year -

2.2 Calls within the Network 10,000 Minutes per year -

2.3 Calls outside the Network 10,000 Minutes per year -

3.0 International Calls

3.1 South Africa 2,000 Minutes per year -

3.2 Kenya 2,000 Minutes per year -

3.3 Malawi 2,000 Minutes per year -

3.4 United Kingdom 2,000 Minutes per year -

3.5 United States 2,000 Minutes per year -

3.6 Ethiopia 2,000 Minutes per year -

3.7 Netherlands 2,000 Minutes per year -

3.8 France 2,000 Minutes per year -

3.9 United Arab Emirates 2,000 Minutes per year -

4.0 SMS

4.1 Within Embassy Group 10,000 Each SMS -

4.2 Within the network 10,000 Each SMS -

4.3 Outside the network 10,000 Each SMS -

4.4 International 10,000 Each SMS -

5.0 International Roaming

5.1 South Africa 5,000 Minutes per year -

5.2 Kenya 5,000 Minutes per year -

5.3 Malawi 5,000 Minutes per year -

5.4 United Kingdom 5,000 Minutes per year -

5.5 United States 5,000 Minutes per year -

5.6 Ethiopia 5,000 Minutes per year -

5.7 Netherlands 5,000 Minutes per year -

5.8 France 5,000 Minutes per year -

Total Option Year 3

Option Year 4 (2 January 2031 to 1 January 2032)

Quantities Unit Unit

Price Number of Instalments

Total Annual Price

1.0 Government Furnished Devices

1.1 40 GB Data 2000 Minutes 170 Subscriptions per month 12

1.2 20 GB Data 1500 Minutes 40 Subscriptions per month 12

1.3 10 GB Data 1000 Minutes 310 Subscriptions per month 12

1.4 10 GB (Data Only) 15 Subscriptions per month 12

1.5 500 Minutes (Voice Only) 15 Subscriptions per month 12

2.0 Standard Services

2.1 Calls within the Embassy Group 10,000 Minutes per year -

2.2 Calls within the Network 10,000 Minutes per year -

2.3 Calls outside the Network 10,000 Minutes per year -

3.0 International Calls

3.1 South Africa 2,000 Minutes per year -

3.2 Kenya 2,000 Minutes per year -

3.3 Malawi 2,000 Minutes per year -

3.4 United Kingdom 2,000 Minutes per year -

3.5 United States 2,000 Minutes per year -

3.6 Ethiopia 2,000 Minutes per year -

3.7 Netherlands 2,000 Minutes per year -

3.8 France 2,000 Minutes per year -

3.9 United Arab Emirates 2,000 Minutes per year -

4.0 SMS

4.1 Within Embassy Group 10,000 Each SMS -

4.2 Within the network 10,000 Each SMS -

4.3 Outside the network 10,000 Each SMS -

4.4 International 10,000 Each SMS -

5.0 International Roaming

5.1 South Africa 5,000 Minutes per year -

5.2 Kenya 5,000 Minutes per year -

5.3 Malawi 5,000 Minutes per year -

5.4 United Kingdom 5,000 Minutes per year -

5.5 United States 5,000 Minutes per year -

5.6 Ethiopia 5,000 Minutes per year -

5.7 Netherlands 5,000 Minutes per year -

5.8 France 5,000 Minutes per year -

Total Option Year 4

During the contract period, the Government shall place orders totaling a minimum of ZMW 452,800.00 (approximately US$23,280.21 at a planning rate of 1 USD = 19.45 ZMW). This amount is the contract guaranteed minimum for the entire period of performance, including all options exercised. The guaranteed minimum is stated in Zambian Kwacha. The U.S. dollar figure is for reference only. The Government will obligate funds sufficient to satisfy the guaranteed minimum on the initial delivery order issued at contract award.

The total value of all orders issued under this contract, shall not exceed ZMW 43,741,045.50.

This amount is the contract maximum. The quantities in the pricing schedule are estimates only and do not obligate the Government beyond the guaranteed minimum.

Base Year Total Option Year 1 Total Option Year 2 Total Option Year 3 Total Option Year 4 Total

GRAND TOTAL FOR BASE + ALL OPTION YEARS

CONTINUATION TO SF-1449

RFQ NUMBER19ZA6026Q0008

INDEFINITE DELIVERY/INDEFINITE QUANTITY CONTRACT

SCHEDULE OF SERVICES, BLOCK 20

1. PERFORMANCE WORK STATEMENT

This solicitation is for mobile telephone services. The Contractor shall provide complete mobile telephones services for the U.S. Embassy in Lusaka. Services provided shall include the following for each subscription package:

• Calls within Zambia

• International Calls

• International Roaming

• SMS Messaging

• Voice Mail

• Customer Service

• Itemized Detailed Billing

• Data Services

The Contractor shall ensure that the connection through its network is of the highest quality possible and shall be uninterrupted, clear, and with no static. Network problems shall be remedied immediately, and the COR must be immediately informed of any problems and their resolution.

The Contractor shall ensure other services include;

• Embassy group call plans.

• Calls within the same network and to other mobile networks.

• Primary and alternate account managers with escalation process and contacts defined.

The contractor shall provide prior notification of not less than 30 days if the account manager is transferring to another department.

1.2 CALLS WITHIN ZAMBIA

The Contractor shall ensure on a 24-hour basis at least 90% local network coverage and roaming services within Zambia with special consideration to all urban areas and main traffic routes. It is imperative the Embassy has close to complete countrywide provider network coverage 5G/LTE or latest technology coverage must be widely available, especially in Lusaka, surrounding areas and provincial capitals in Zambia.

1.3 INTERNATIONAL CALLS

The Contractor shall ensure on a 24-hour basis international connectivity within all areas of Africa, Europe and the United States, and all other worldwide countries that telephone services are available.

1.3.1 Coverage and Roaming: The contractor shall provide accurate 3G, 4G,5G, LTE or latest technology, voice, and SMS coverage maps for the areas listed in this section. The contractor shall provide coverage areas for Phone services and shall guarantee that USG Phones are able to send and receive DOS LAN emails within the coverage areas provided by the contractor. The contractor shall guarantee that enterprise buffering and bursting technologies are set for best mobile phone performance. Coverage maps shall be provided by the contractor as part of their bid.

1.4 INTERNATIONAL ROAMING

The Contractor shall provide as extensive international roaming connectivity as possible, with the special interest of the Government for roaming within all areas of Africa, Europe and the United States, and all other worldwide countries that telephone services are available.

1.5 Standard Mobile Web

The Contractor shall provide Internet connection through their network to the Standard mobile web Internet sites.

1.6 SMS MESSAGING

The Contractor shall provide access to around-the-clock SMS messaging. The contractor’s SMS network shall be capable of handling large quantity burst messages at a time to the American Embassy Pool.

1.7 VOICE MAIL

The Contractor shall provide Voice Mail services in English. A Voice Mail Box shall be prepared for each number separately as per standard practice.

1.8 CUSTOMER SERVICE

The Contractor shall provide technical support for setting up voice mail, roaming questions, number changes, lost or stolen telephone reporting, and all other matters concerning the mobile telephone services through the Contractor’s Account Manager. The Account Manager must be available via telephone and email. If the contractor is out of the office, the contractor should have a designated backup account manager that will be available for customer inquiries.

The following services shall also be provided by the contractor:

• 24 hours, 7 days a week service desk available to support embassy lines and for reporting operational problems.

• Action on reported problems must be acknowledged by our assigned Account Manager and properly addressed by the provider no later than 2 hours of notification at a minimum.

• Phone service activation or deactivation must be completed no later than 4 business hours after the official request is received.

• Any systems upgrade or government regulations which may affect the quality of service of the Embassy lines should be communicated 72 hours before it is actioned.

• Whenever possible, the contractor will transfer the existing numbers from the current provider to ensure that the Embassy’s phones will continue to have the same numbers.

• A Service Level Agreement (SLA) establishing customer service completion objectives for mobile phone services.

• An escalation matrix and contractor follow-ups with the client to ensure issues raised are resolved to conclusion. Any failure to resolve issues on time should be communicated effectively.

• Provide a reporting system to effectively record, track and itemize all reported issues which the contractor should then be able to proactively monitor and provide resolutions.

1.9 DETAILED BILLING

1.9.1 The Contractor shall provide a monthly breakdown of calls made by individual numbers.

The breakdown shall clearly show:

• Called or texted Number

• Time and Date of the Call

• Duration of the Call

• Amount of data used, if applicable (roaming or average)

• Price

• Itemized bills per number for calls and data use per billing period

• The contractor shall provide an internet-based log-on for the Embassy to check billing and account status at a minimum.

1.9.2 The monthly lists of calls made shall be forwarded electronically to the Embassy at the end of each current month for the previous month to the following email address:

Lusakainvoices@state.gov.

1.10 DATA SERVICES

1.10.1 The Contractor shall provide reliable data that shall not expire within 90 days (3 months). The data shall roll over into the following month of the same SIM Card for any unused data.

1.10.2 The Contractor shall not use any prohibited equipment, system, or service that uses covered telecommunications equipment or services as a substantial or essential component of any system, or as critical technology as part of any system.

2. INVOICING

The Contractor shall submit monthly invoices electronically to the Embassy at the following email address: Lusakainvoices@state.gov . A proper invoice must include the following information:

• Contractor's name and bank account information for payments by wire transfers

• Invoice Date

• Contract Number mailto:Lusakainvoices@state.gov mailto:Lusakainvoices@state.gov

• A summary showing a listing of each line with total monthly price in local currency for that line. A detailed invoice for each agency (sub accounts) has to be attached to each summary invoice and should include the cost breakdown by each telephone line according to the pricing schedule

• A detailed list of all calls made for each line.

• Prompt payment discount, if any.

• Name, title, phone number, and address of person to contact in case of defective invoice

If an invoice does not contain the above information, the Government reserves the right to reject the invoice as improper and return it to the Contractor within 7 calendars days. The Contractor must then submit a proper invoice.

The COR will take each summary invoice and furnish the detailed invoice to the appropriate official in each individual Government agency. That agency representative will review the detailed invoice and either approve for payment or advise the COR of the inaccuracies found. It shall be the COR who will interact with the Contractor on any invoice problems.

Payment shall be made in local currency by Electronic Funds Transfer (EFT) within 30 days after receipt of the proper invoice

3. KEY PERSONNEL

3.1 The Account Manager must be able to converse in English. The Contractor shall assign to this contract the following key person:

POSITION/FUNCTION ___________________ NAME _________________

EMAIL ADDRESS ___________________ PHONE _________________

Account Manager

3.2 During the first 90 days of performance, the Contractor shall make no substitutions of key personnel unless the substitution is required due to illness, death, or termination of employment.

The Contractor shall notify the Contracting Officer within 15 calendar days after the occurrence of any of these events and provide the information required below to the Contracting Officer at least 15 days before making any permanent substitutions.

3.3 After the first 90 days of performance, the Contractor may substitute a key person if the Contractor determines that it is necessary. The Contractor shall notify the Contracting Officer of the proposed action immediately. Prior to making the substitution, the Contractor will provide the information required below to the Contracting Officer.

3.4 The Contractor shall provide a detailed explanation of the circumstances requiring the proposed substitution, a complete resume for the proposed substitute. The proposed substitute shall possess qualifications comparable to the original key person. The Contracting Officer will notify the Contractor of its approval or disapproval of the substitution within 15 calendar days after receiving the required information. The Government will modify the contract to reflect any changes in key personnel.

4. PERMITS

Without additional costs to the Government, the Contractor shall obtain all permits, licenses, and appointments required for the work under this contract. The Contractor shall obtain these permits, licenses, and appointments in compliance with applicable Zambian country laws.

5. GOVERNMENT FURNISHED PROPERTY

5.1 The Government intends to use Government Owned Equipment and Accessories as listed below. The Contractor shall provide a fully functional SIM card or e-sim, telephone number, and appropriate security codes for all existing Government cellphones.

5.2 A list of Cell-Phone Types that the Government owns and intends to use with the services provided in this contract: We reserve the right to use some cell phones we already own with this contract.

• iPhone 12 and higher models

• iPads

• Android Phones

• Brick Phones

6. ADDITION OF NEW LINES

Contractor will provide a fully functional SIM card/E-Sim, telephone number, and appropriate security codes to the COR within 24 hours after receiving a delivery order under the contract.

Contractor must specify the procedure/policy for the addition of new lines/sims. The registration of SIM cards shall not be aligned to individual United States Government employees but rather registered under the Contracting Officer’s authority and not require individual customer details for each number.

7. NON-OFFICIAL LINES

This Contract is valid only for official Government needs.

8. DISCLOSURE OF INFORMATION

Any information made available to the Contractor by the Government shall be used only for the purpose of carrying out the provisions of this contract and shall not be divulged or made known in any manner to any person except as may be necessary in the performance of the contract.

9. SPECIAL SHORT-TERM PROMOTION

For the entire contract duration, the Contractor will offer the U.S. Embassy the option to take advantage of any promotional programs that it offers and that is suited for use by U.S. Embassy staff. The U.S. Embassy, at its own discretion, will have the option to take or reject the opportunity.

10. DELIVERY ORDERS

The Contracting Officer will issue delivery orders to order phone and services to the Contractor for performance of work under this contract. If an order is given orally, it will be followed up by a written delivery order within 7 days.

11. CUSTOMER SERVICE CENTERS

The Contractor is to provide a telephone number for the purpose of reporting billing inquiries, and customer question regarding accounts and services.

12. SURVIVABILITY AND RECOVERY

The Contractor shall have a working system of network survivability in case of emergencies and serious disasters when all networks may be jammed or when parts of the network are destroyed.

The Contractor shall have a recovery plan in place that shall deal with such occurrences.

13. QUALITY ASSURANCE AND SURVEILLANCE PLAN (QASP)

This plan provides an effective method to promote satisfactory contractor performance. The QASP provides a method for the Contracting Officer's Representative (COR) to monitor Contractor performance, advise the Contractor of unsatisfactory performance, and notify the Contracting Officer of continued unsatisfactory performance. The Contractor, not the Government, is responsible for management and quality control to meet the terms of the contract.

The role of the Government is to monitor quality to ensure that contract standards are achieved.

Performance Objective Performance Threshold Services.

Performs all services set forth in the scope of work.

All required services are performed and no more than two

(2) customer complaints is received per month.

Customer Service Contractor must respond and resolve customer issues as outlined in paragraph 1.9

13.1 Surveillance. The COR will receive and document all complaints from Government personnel regarding the services provided. If appropriate, the COR will send the complaints to the Contractor for corrective action.

13.2 Standard. The performance standard is that the Government receives no more than two

(2) customer complaints per month. The COR shall notify the Contracting Officer of the complaints so that the Contracting Officer may take appropriate action to enforce the inspection clause (FAR 52.212-4, Contract Terms and Conditions-Commercial Items), if any of the services exceed the standard.

13.3 Procedures.

(a) If any Government personnel observe unacceptable services, either incomplete work or required services not being performed they should immediately contact the COR.

(b) The COR will complete appropriate documentation to record the complaint.

(c) If the COR determines the complaint is invalid, the COR will advise the complainant.

The COR will retain the annotated copy of the written complaint for his/her files.

(d) If the COR determines the complaint is valid, the COR will inform the Contractor and give the Contractor additional time to correct the defect, if additional time is available. The COR shall determine how much time is reasonable.

(e) The COR shall, as a minimum, orally notify the Contractor of any valid complaints.

(f) If the Contractor disagrees with the complaint after investigation of the site and challenges the validity of the complaint, the Contractor will notify the COR. The COR will review the matter to determine the validity of the complaint.

(g) The COR will consider complaints as resolved unless notified otherwise by the complainant.

(h) Repeat customer complaints are not permitted for any services. If a repeat customer complaint is received for the same deficiency during the service period, the COR will contact the Contracting Officer for appropriate action under the Inspection clause.

SECTION 2 - CONTRACT CLAUSES

52.212-4 CONTRACT TERMS AND CONDITIONS – COMMERCIAL ITEMS

(JAN 2026) IS INCORPORATED BY REFERENCE. (SEE SF-1449,

BLOCK 27A)

52.229-12 TAX ON CERTAIN FOREIGN PROCUREMENTS—NOTICE AND

REPRESENTATION (FEB 2021)

(a) Definitions. As used in this clause—

Foreign person means any person other than a United States person.

United States person, as defined in 26 U.S.C. 7701(a)(30), means–

(1) A citizen or resident of the United States;

(2) A domestic partnership;

(3) A domestic corporation;

(4) Any estate (other than a foreign estate, within the meaning of 26 U.S.C.

7701(a)(31)); and

(5) Any trust if-

(i) A court within the United States is able to exercise primary supervision over the administration of the trust; and

(ii) One or more United States persons have the authority to control all substantial decisions of the trust.

(b) This clause applies only to foreign persons. It implements 26 U.S.C. 5000C and its implementing regulations at 26 CFR 1.5000C-1 through 1.5000C-7.

(c)

(1) If the Contractor is a foreign person and has only a partial or no exemption to the withholding, the Contractor shall include the Department of the Treasury Internal Revenue Service Form W-14, Certificate of Foreign Contracting Party Receiving Federal Procurement Payments, with each voucher or invoice submitted under this contract throughout the period in which this status is applicable. The excise tax withholding is applied at the payment level, not at the contract level. The Contractor should revise each IRS Form W-14 submission to reflect the exemption (if any) that applies to that particular invoice, such as a different exemption applying.

In the absence of a completed IRS Form W-14 accompanying a payment request, the default withholding percentage is 2 percent for the section 5000C withholding for that payment request.

Information about IRS Form W-14 and its separate instructions is available via the internet at www.irs.gov/w14.

https://uscode.house.gov/view.xhtml?req=granuleid:USC-prelim-title26-section7701&num=0&edition=prelim https://uscode.house.gov/view.xhtml?req=granuleid:USC-prelim-title26-section7701&num=0&edition=prelim https://uscode.house.gov/view.xhtml?req=granuleid:USC-prelim-title26-section7701&num=0&edition=prelim https://uscode.house.gov/view.xhtml?req=granuleid:USC-prelim-title26-section5000C&num=0&edition=prelim https://www.irs.gov/w14

(2) If the Contractor is a foreign person and has indicated in its offer in the provision 52.229-11, Tax on Certain Foreign Procurements—Notice and Representation, that it is fully exempt from the withholding, and certified the full exemption on the IRS Form W-14, and if that full exemption no longer applies due to a change in circumstances during the performance of the contract that causes the Contractor to become subject to the withholding for the 2 percent excise tax then the Contractor shall–

(i) Notify the Contracting Officer within 30 days of a change in circumstances that causes the Contractor to be subject to the excise tax withholding under 26 U.S.C. 5000C; and

(ii) Comply with paragraph (c)(1) of this clause.

(d) The Government will withhold a full 2 percent of each payment unless the Contractor claims an exemption. If the Contractor enters a ratio in Line 12 of the IRS Form W-14, the result of Line 11 divided by Line 10, the Government will withhold from each payment an amount equal to 2 percent multiplied by the contract ratio. If the Contractor marks box 9 of the IRS Form W-14 (rather than completes Lines 10 through 12), the Contractor must identify and enter the specific exempt and nonexempt amounts in Line 15 of the IRS Form W-14; the Government will then withhold 2 percent only from the nonexempt amount. See the IRS Form W-14 and its instructions.

(e) Exemptions from the withholding under this clause are described at 26 CFR 1.5000C- 1(d)(5) through (7). Any exemption claimed and self-certified on the IRS Form W-14 is subject to audit by the IRS. Any disputes regarding the imposition and collection of the 26 U.S.C.

5000C tax are adjudicated by the IRS as the 26 U.S.C. 5000C tax is a tax matter, not a contract issue.

(f) Taxes imposed under 26 U.S.C. 5000C may not be—

(1) Included in the contract price; nor

(2) Reimbursed.

(g) A taxpayer may, for a fee, seek advice from the Internal Revenue Service (IRS) as to the proper tax treatment of a transaction. This is called a private letter ruling. Also, the IRS may publish a revenue ruling, which is an official interpretation by the IRS of the Internal Revenue Code, related statutes, tax treaties, and regulations. A revenue ruling is the conclusion of the IRS on how the law is applied to a specific set of facts. For questions relating to the interpretation of the IRS regulations go to https://www.irs.gov/help/tax-law-questions.

(End of clause)

ADDENDUM TO CONTRACT CLAUSES

FAR AND DOSAR CLAUSES NOT PRESCRIBED IN PART 12

52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

This contract incorporates one or more clauses by reference, with the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text https://www.acquisition.gov/far/52.229-11#FAR_52_229_11 https://uscode.house.gov/view.xhtml?req=granuleid:USC-prelim-title26-section5000C&num=0&edition=prelim https://uscode.house.gov/view.xhtml?req=granuleid:USC-prelim-title26-section5000C&num=0&edition=prelim https://uscode.house.gov/view.xhtml?req=granuleid:USC-prelim-title26-section5000C&num=0&edition=prelim https://uscode.house.gov/view.xhtml?req=granuleid:USC-prelim-title26-section5000C&num=0&edition=prelim https://uscode.house.gov/view.xhtml?req=granuleid:USC-prelim-title26-section5000C&num=0&edition=prelim https://www.irs.gov/help/tax-law-questions available. In addition, the full text of a clause may be accessed electronically at: Acquisition.gov this address is subject to change.

If the Federal Acquisition Regulation (FAR) is not available at the location indicated above, use the Department of State Acquisition website at e-CFR to see the links to the FAR. You may also use an Internet “search engine” (for example, Google, Yahoo or Excite) to obtain the latest location of the most current FAR.

CYBERSECURITY SUPPLY CHAIN RISK MANAGEMENT REQUIREMENTS (AUG

2024)

(a) Definitions. As used in this clause:

Covered article - The term "covered article" includes-

(1) "Information and Communications technology" which is an industry term for information technology that is involved in integrating telecommunications (e.g., telephone lines and wireless signals) and computers to enable users to access, store, manipulate, transmit, and receive digital information. This includes software, software as a service, digital and data services, and hardware components that support information creation, storage, transfer, and management, like computers and smartphones.

(2) "Telecommunications Equipment", which means equipment, other than customer premises equipment, used by a carrier to provide telecommunications services, and includes software integral to such equipment (including upgrades).

(3) "Telecommunications Service", which means the offering of telecommunications for a fee directly to the public, or to such classes of users as to be effectively available directly to the public, regardless of the facilities used.

(4) “Cybersecurity Supply Chain Risk”, which means the risk that a person may sabotage, maliciously introduce unwanted function, extract data, or otherwise manipulate the design, integrity, manufacturing, production, distribution, installation, operation, maintenance, disposition, or retirement of covered articles to surveil, deny, disrupt, or otherwise manipulate the function, use, or operation of the covered articles or information stored or transmitted on the covered articles.

(5) “Incident,” which means, per the Federal Information Security Modernization Act of 2014, “an occurrence that (A) actually or imminently jeopardizes, without lawful authority, the integrity, confidentiality, or availability of information or an information system; or (B) constitutes a violation or imminent threat of violation of law, security policies, security procedures, or acceptable use policies.”

(6) "Vulnerability,” means any weakness in an information system, system security procedures, internal controls, or implementation that could be exploited or triggered by a threat source.

(b) Contractor Cybersecurity Supply Chain Risk Management Responsibilities. The Contractor must regularly identify, assess, monitor, and mitigate cybersecurity supply chain risks when providing covered articles or services to the Government. The Contractor shall maintain https://acquisition.gov/browse/index/far https://gov.ecfr.io/cgi-bin/text-idx?SID=d9a7851186785ba2b1896db79b1b6b29&mc=true&tpl=/ecfrbrowse/Title48/48tab_02.tpl artifacts (i.e., any byproduct of hardware or software development that helps describe the architecture, design, and function of that hardware or software) that document its compliance with this paragraph and shall provide these artifacts to the Government within 48 hours of request, which may be redacted to remove sensitive proprietary information.

(c) Supporting Government Cybersecurity Supply Chain Risk Assessments. No more than an estimated once per year, the Contractor must provide any requested information related to its supply chain within 10 business days except information that is protected by a non-disclosure agreement with its customers (e.g., another federal agency).

(d) Novation Agreement Notice. FAR 42.1203 requires Government approval of novation agreements. For proposed novation agreements for this contract, the Contractor shall provide any information requested by the Government regarding the proposed successor’s identity and information regarding its supply chain.

(e) Notification procedures for cybersecurity supply chain incidents. When an incident occurs, the Contractor must contact the CO or their designee within 72 hours of the incident.

(f) Subcontracts. The Contractor shall insert the substance of this clause in all subcontracts and other contractual instruments in support of this contract.

(g) Attestation following Major Version Change. For software provided under the contract that required an approved Secure Software Development Attestation Form, the responses on this form apply to the software’s major version changes (e.g., using a semantic versioning schema of Major. Minor. Patch, the software version number goes from 2.5 to 3.0) unless the Contractor Otherwise notify the Contracting Officer that the form is no longer valid. This notification to the Contracting Officer must be submitted within 15 days of the major version change and must include a new completed and signed Secure Software Development Attestation Form.

(end of clause)

THE FOLLOWING FEDERAL ACQUISITION REGULATIONS (FAR) CLAUSES ARE

INCORPORATED BY REFERENCE:

CLAUSE TITLE AND DATE

52.203-17 CONTRACTOR EMPLOYEE WHISTLEBLOWER RIGHTS (NOV 2023)

52.204-9 PERSONAL IDENTITY VERIFICATION OF CONTRACTOR PERSONNEL

(JAN 2011)

52.204-13 SYSTEM FOR AWARD MANAGEMENT MAINTENANCE (JAN 2026)

52.222-19 CHILD LABOR-COOPERATION WITH AUTHORITIES AND REMEDIES

(FEB 2026)

52.225-14 INCONSISTENCY BETWEEN ENGLISH VERSION AND TRANSLATION

OF CONTRACT (FEB 2026)

52.228-4 WORKER’S COMPENSATION AND WAR-HAZARD INSURANCE

OVERSEAS (APR 1984)

52.228-5 INSURANCE-WORK ON A GOVERNMENT INSTALLATION (JAN 1997)

52.229-6 TAXES-FOREIGN FIXED-PRICE CONTRACTS (FEB 2013)

52.232-39 UNENFORCEABILITY OF UNAUTHORIZED OBLIGATIONS (JUNE 2013)

52.232-40 PROVIDING ACCELERATED PAYMENTS TO SMALL BUSINESS

SUBCONTRACTORS (MAR 2023)

52.240-91 SECURITY PROHIBITITIONS AND EXCLUSIONS (JAN 2026)

52.244-6 SUBCONTRACTS FOR COMMERCIAL PRODUCTS AND COMMERCIAL

SERVICES (JAN 2026)

THE FOLLOWING FAR CLAUSES ARE PROVIDED IN FULL TEXT:

52.216-18 ORDERING (AUG 2020)

(a) Any supplies and services to be furnished under this contract shall be ordered by issuance of delivery orders or task orders by the individuals or activities designated in the Schedule. Such orders may be issued from January 2,2027 through January 1, 2032.

(b) All delivery orders or task orders are subject to the terms and conditions of this contract. In the event of conflict between a delivery order or task order and this contract, the contract shall control.

(c) A delivery order or task order is considered “issued” when –

(1) If sent by mail (includes transmittal by U.S. mail or private delivery service), the Government deposits the order in the mail;

(2) If sent by fax, the Government transmits the order to the Contractor’s fax number; or

(3) If sent electronically, the Government either –

(i) Posts a copy of the delivery order or task order to a Government document access system, and notice is sent to the Contractor; or

(ii) Distributes the delivery order or task order via email to the Contractor’s email address.

(d) Orders may be issued by methods other than those enumerated in this clause only if authorized in the contract.

52.216-19 ORDER LIMITATIONS (OCT 1995)

(a) Minimum order. When the Government requires supplies or services covered by this contract in an amount of less than ZMW 180.00, the Government is not obligated to purchase, nor is the Contractor obligated to furnish, those supplies or services under the contract.

(b) Maximum order. The Contractor is not obligated to honor-

(1) Any order for a single item in excess of ZMW 4,254,793.13;

(2) Any order for a combination of items in excess of ZMW 8,793,417.16; or

(3) A series of orders from the same ordering office within 30 days that together call for quantities exceeding the limitation in subparagraph (1) or (2) above.

(c) If this is a requirements contract (i.e., includes the Requirement clause at subsection 52.216-21 of the Federal Acquisition Regulation (FAR)), the Government is not required to order a part of any one requirement from the Contractor if that requirement exceeds the maximum-order limitations in paragraph (b) above.

(d) Notwithstanding paragraphs (b) and (c) above, the Contractor shall honor any order exceeding the maximum order limitations in paragraph (b), unless that order (or orders) is returned to the ordering office within 2 days after issuance, with written notice stating the Contractor's intent not to ship the item (or items) called for and the reasons. Upon receiving this notice, the Government may acquire the supplies or services from another source.

52.216-22 INDEFINITE QUANTITY (FEB 2026)

(a) This is an indefinite-quantity contract for the supplies or services specified, and effective for the period stated, in the Schedule. The quantities of supplies and services specified in the Schedule are estimates only and are not purchased by this contract.

(b) Delivery or performance shall be made only as authorized by orders issued in accordance with the Ordering clause. The Contractor shall furnish to the Government, when and if ordered, the supplies or services specified in the Schedule up to and including the quantity designated in the Schedule as the “maximum.” The Government shall order at least the quantity of supplies or services designated in the Schedule as the “minimum.”

(c) Except for any limitations on quantities in the Order Limitations clause or in the Schedule, there is no limit on the number of orders that may be issued. The Government may issue orders requiring delivery to multiple destinations or performance at multiple locations.

(d) Any order issued during the effective period of this contract and not completed within that period shall be completed by the Contractor within the time specified in the order. The contract shall govern the Contractor’s and Government’s rights and obligations with respect to that order to the same extent as if the order were completed during the contract’s effective period; provided, that the Contractor shall not be required to make any deliveries under this contract after the contract’s effective period.

52.217-8 OPTION TO EXTEND SERVICES (NOV 1999)

The Government may require continued performance of any services within the limits and at the rates specified in the contract. The option provision may be exercised more than once, but the total extension of performance hereunder shall not exceed 6 months. The Contracting Officer may exercise the option by written notice to the Contractor within the performance period of the

52.217-9 OPTION TO EXTEND THE TERM OF THE CONTRACT (MAR 2000)

(a) The Government may extend the term of this contract by written notice to the Contractor within the performance period of the contract or within 30 days after funds for the option year become available, whichever is later.

(b) If the Government exercises this option, the extended contract shall be considered to include this option clause.

(c) The total duration of this contract, including the exercise of any options under this clause, shall not exceed 5 years.

52.232-19 AVAILABILITY OF FUNDS FOR THE NEXT FISCAL YEAR (APR 1984)

Funds are not presently available for performance under this contract beyond September 30, 2027. The Government's obligation for performance of this contract beyond that date is contingent upon the availability of appropriated funds from which payment for contract purposes can be made.