Pre-Bid Meeting Questions and Answers - Cellphone Services 19UG5025Q0025.pdf

19UG5025Q0025 – CELLPHONE SERVICES

Pre-Bid Conference Questions and Answers

Question 01

If the prime is a U.S. Company, is the IRS form W-14 required for the foreign company?

Answer

Yes, the form is required for the foreign company as well.

Question 02

Is the C-SCRM Questionnaire specific or generic to this contract? Is it relevant?

The C-SCRM questionnaire is specific and is relevant for this requirement.

Question 03

For this requirement, which is for SIM related services, are potential service providers required to complete the questionnaire especially for the producer attestation?

The C-SCRM Questionnaire is a requirement and an evaluation compliance factor, that must meet all of the following: (1) complies with the CSCRM Questionnaire’s instructions; and (2) contains “Yes” answers for all questions in Sections 2 and 3 of the questionnaires. Typically, the software producer attestation would be filled as “N/A (Not applicable)” considering this service requirement.

Question 04

Roaming Services – Network Partners and Rates referenced in SOW Section IV.A, Line Item

3A. Could you please confirm whether the Embassy has preferred roaming partners or if the vendor is expected to propose acceptable partner networks across key regions (e.g. U.S., EU)?

We do not have preferred roaming partners, and we will leave it to the vendor to propose roaming partners that they work with. The cost element is also key, since some partners are more expensive than others.

Question 05

Implementation timeline referenced in SOW Section II, Transition Plan. Is the 90-day transition period a firm deadline from contract award, or is there flexibility based on mutual coordination and logistical considerations?

It is a firm deadline

Question 06

SIM activation logistics referenced in SOW Section IV.B – Service Requirements. Can you please clarify whether SIM cards should be activated onsite at Embassy premises or if remote activation and delivery are acceptable?

Remote activation and delivery are acceptable.

Question 07

Billing breakdown referenced in SOW Section IV.D – Invoicing and reporting requirements.

Will the Embassy require invoices broken down by individual user and department, or is a consolidated monthly invoice acceptable?

A consolidated monthly invoice is acceptable. Itemized billing for users is required too.

Question 08

International call usage caps referenced in SOW Section IV.A, Line Items 2A–2D. Are there defined thresholds or soft caps for international calling usage per user or department? Should we include usage alerts or cost controls in our proposal?

We will require caps per the specific subscription tier plan and usage alerts.

Question 09

Real-Time Dashboard referenced in SOW Section IV.D(2)(ii). Are there specific KPIs or user functionalities expected from the dashboard (e.g., SIM-level monitoring, real-time cost alerts, reporting filters)?

These are User functionalities expected from the dashboard.

Question 10

Prepaid line management referenced in SOW Section IV.A, Line Item 4. Will the 50 prepaid lines be issued and active simultaneously, or should we assume a pool that is activated on demand? Should these lines be included in standard monthly reporting?

These will be in a pool and activated on demand. Yes, include any that is active.