19TC1023R0001- Amendment 0001 SF30- Minutes QA.pdf

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

1. CONTRACT ID CODE

PAGE OF PAGES

1 12

2. AMENDMENT/MODIFICATION NO.

3. EFFECTIVE DATE

See Item 16c below

4. REQUISITION/PURCHASE REQ. NO.

PR11178211

5. PROJECT NO. (If applicable)

6. ISSUED BY CODE

TC10 7. ADMINISTERED BY (If other than Item 6)

CODE

U.S. Embassy, Abu Dhabi United Arab Emirates

8. NAME AND ADDRESS OF CONTRACTOR (NO., street,city,county,State,and ZIP Code)

9a. AMENDMENT OF SOLICITATION NO.

19TC1023R0001

9b. DATED (SEE ITEM 11) August 4, 2023

10a. MODIFICATION OF CONTRACT/ORDER NO.

10b. DATED (SEE ITEM 13)

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICTATIONS

[X ] The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offers [ ] is extended, [ X] is not extended Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended, by one of the following methods: (a) By completing Items 8 and 15, and returning 1copies of the amendment;(b) By acknowledging receipt of this amendment on each copy of the offer submitted; or(c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers.

FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS,

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(b)

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor [ ] is not, [x] is required to sign this document and return _soft__ copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

The purpose of this amendment is to:

a. Provide answers to questions raised during the pre-proposal conference.

b. Include in the solicitation meeting minutes from the pre- proposal conference with supporting data to the solicitation.

c. Incorporate additional exhibits under section J – Exhibit E and Exhibit F

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print)

16A. NAME OF CONTRACTING OFFICER

Shelly Kadlec

15B. NAME OF CONTRACTOR/OFFEROR

BY

(Signature of person authorized to sign)

15C.DATE

SIGNED

16B. UNITED STATES OF AMERICA

BY

(Signature of Contracting Officer)

16C.DATE SIGNED

08/25/2023

SOLICITATION No.: 19TC‐10‐23‐R‐0001 AMENDMENT: 0001

Introduction: The Pre-Proposal Conference began with a welcome message from Agnes Lopez and Shelly Kadlec, the Supervisory General Service Officers and Senior Contracting Officers in Mission UAE. They introduced the Assistant General Service Officers/Contracting Officers for both Posts, the procurement team, HR team (COR’s), and the attendees.

Discussion of the Solicitation Package:

The following companies were in attendance: Metlife, Sukoon-Oman Insurance, Orient Insurance, Daman Insurance, and Oriental Insurance Company. An attendance sheet is attached for reference.

The Supervisory General Services Officers and Senior Contracting Officers from Mission UAE, Agnes and Shelly briefed the attendees on the conference's purpose and the importance of attendance. They also addressed the NDAA 889, James Zadroga Act, Trafficking in persons, and SAM registration.

Human Resource Specialists Madina and Guli addressed the scope of work, section C of the solicitation.

Procurement Supervisors Jacob John and Bilu Koshy, along with contracting agent Joseph John, provided information on the type of contract, pricing table, SF33, technical requirements, economic price adjustment, how to register in SAM, documents to be submitted, tips on submission of a successful proposal, and deadlines for submission of any questions and the deadline of submission of a proposal.

Questions:

The attached questions were asked during the conference.

Conclusion:

At the SGSOs meeting, Agnes and Shelly encouraged offerors to submit offers that exceeded the minimum requirements stated in the solicitation. The attendees were thanked for their participation and interest in serving the U.S. government before adjourning the meeting.

Sincerely

Shelly Kadlec Contracting Officer

SOLICITATION No.: 19TC‐10‐23‐R‐0001 AMENDMENT: 0001

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Question 1: Who was the most recent health insurance provider for local staff at the U.S.

Mission in the UAE, and was it for a one-year period?

Answer: The current insurance contract with MetLife is a one-year bridge contract with identical terms and conditions from the previous contract, ending in December 2023.

Question 2: Could you provide information about Economic Price Adjustment (EPA)?

Answer: Page 6, Reference section B.4 lists details for an Economical Price Adjustment (EPA).

Question 3: Can we submit a financial capability statement if a company's financial statement is unavailable?

Answer: An external auditor must certify/issue a financial capability document for submission.

Please refer to L.9 page 78 of the solicitation.

Question 4: Have you ever utilized or made a claim on the Limited Liability Insurance of 100,000?

Answer: No.

Question 5: Can you provide information about the current and past benefits table?

Answer: Certainly, both the previous and current Table of Benefits will be shared.

Question 6: Is it possible for the United States Government to provide data on claims from previous years?

Answer: The solicitation lists the claims data for three years under section J.

Question 7: Can the premium amounts for contractors be negotiated during the base year and the four option years of the contract?

Answer: Contractors must submit the required documentation to request an Economic Price Adjustment (EPA). The EPA request will undergo a thorough review and must be formally

SOLICITATION No.: 19TC‐10‐23‐R‐0001 AMENDMENT: 0001

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Please refer B.4 on page 9 of the solicitation

Question 8: Is it permissible for contractors to submit multiple proposals, each with different options?

Answer: It is acceptable to submit more than one proposal offering a variety of benefit levels above the minimum levels listed in the solicitation.

SOLICITATION No.: 19TC10‐23‐R‐0001 AMENDMENT: 0001

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Questions received for 19TC1023R0001 – LES Health Insurance Services

Number

Question as submitted by bidders

Government Response

1 Please share claim ratio reports for year 2022 and 2023 in HAAD format

The claims report is attached as part of the Amendment package.

1. 62618 DHA Report_2023‐01‐01_2023‐07‐31 ‐

7Months.pdf

2. US Embassy Claim Analysis 2022.xlsx

2. Please share TOB for year 2022 and 2023 respectively

TOBs for 2022 and 2023 is attached as part of the Amendment package.

1. ADNIC‐TOB‐2022

2. MetLife‐TOB‐Abu‐Dhabi‐Policy‐2023

3. Are all members in One category?

Yes. All members are under one category.

4. Can you please share the Employee

Details/list current census for AUH is attached as part of the Amendment package.

1. EnrolleeList‐16‐08‐2023 ‐ Abu Dhabi.xlsx

5. Can you list the Current Plan Coverage &/or Table of Benefits

TOB for 2023 is attached as part of the Amendment package.

1. MetLife‐TOB‐Abu‐Dhabi‐Policy‐2023.pdf

SOLICITATION No.: 19TC10‐23‐R‐0001 AMENDMENT: 0001

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Government Response

6. Please share the Member Census Template (A ached Mandatory informa on required Highlighted in Yellow‐ Including Enrollment Date)

Enrollee list is attached as part of the Amendment package.

1. EnrolleeList‐16‐08‐2023 ‐ Abu Dhabi

Note: We can’t provide member names. The report includes all members list without name, but certificate number and employee numbers are included.

7. Can you please share the current Table of Benefits (TOB) with policy wordings including extensions/exclusions for both Dubai & AUH for current policy underwri ng year’2023 as well 2022.

TOBs attached is attached as part of the Amendment package.

1. MetLife‐TOB‐Abu‐Dhabi‐Policy‐2023.pdf

2. MetLife‐TOB‐Dubai‐Policy‐2023.pdf

3. ADNIC‐TOB‐2022.pdf

8. Can you please share the Run‐off Policy Claims Report for previous underwri ng year 2022 for both policies

DXB & AUH.

Claim analysis is attached as part of the Amendment package.

1. US Embassy Claim Analysis 2022.xlsx

SOLICITATION No.: 19TC10‐23‐R‐0001 AMENDMENT: 0001

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Government Response

9. With reference to the AUH Policy, can you please share the detailed Claims U liza on Reports for current year policy (1st Jan’23‐31st July’23) from the incumbent insurer on current policy.

DHA Report is attached as part of the Amendment package.

1. 62618 DHA Report_2023‐01‐01_2023‐07‐31 ‐

7Months.pdf

Note: Provided claims reports includes total claims information for both AUH and DXB for the period of 1 Jan

2023 to 31 Jul 2023. There is no separate claims report by each policy.

10. Can you please share the DHA & HAAD Claims Reports for year 2021, 2020 & 2019 for both DXB & AUH policies, as only claims amounts are men oned on Solicita on Document.

Claim reports is attached as part of the Amendment package.

1. 45122 DHA Report_2019‐01‐01_2019‐12‐31

2. 45122 DHA Report_2020‐01‐01_2020‐12‐31.

AMERICAN EMBASSY Claims Utilization ‐2021.xlsx

11. Can you please provide the Network List– Complete for AUH/DXB for 2022‐ 2023 period as well as 2021‐2022 period?

Network list is attached as part of the Amendment package.

1. Network list MetLife 2023 – zip file

2. ADNIC_NETWORK_070922_PL

3. NAS US Embassy Network List‐19‐Oct‐2021‐12‐29‐

26‐774189

12. Can you please confirm the Employee details of those who are permanently residing outside UAE

There are no employees residing outside of UAE. Per Section

C.1.4.2 ‐ The eligible employees covered by C.1.4.1 must be employed within the geographic boundaries of the United Arab

Emirates as defined by: Department of State, Department of

Defense, Department of Justice, Department of the Treasury, Department of Transportation, Department of the Navy, Department of Homeland Security, Department of Commerce, Department of the Army, Department of Agriculture, etc.

SOLICITATION No.: 19TC10‐23‐R‐0001 AMENDMENT: 0001

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Government Response

13. Can you please share information on the average number of insured lives per policy year for past 4 years (2019/2022)

Note: The above numbers are combined total numbers for both AUH and DXB policies.

14. Please provide details of local US nationals, if any, who are residing in the USA during policy period.

None

15 Can you please clarify on Indemnifica on & Medical Liability Insurance Clause under Sec on I #52.237‐7

This information is available in the solicitation

16 Please provide a clarifica on on ORE Employees Rider & AEEA Rider under Sec on C #C.1.4.3 ‐ if they will have a valid UAE Residence and details of any members enrolled currently under scheme.

All Riders and their dependents must maintain valid UAE visa to be enrolled.

Rider AUH

ORE Staff 4

ORE Dependent 4

AEEA 0

SOLICITATION No.: 19TC10‐23‐R‐0001 AMENDMENT: 0001

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Government Response

17 Can you please hare data on Work Related Injuries/Illness‐ Claim details, for past 5 years for this benefit with complete details such as Date of incident/ Amount Claimed/ Member Name/ Details of Incident

There is no claims report available. Per the internal US

Embassy tracker, the work‐related injuries and illnesses happened for the past 5 years is listed below:

Date of injury

Type of

Accident

Injury Body part

Medical treatment

12/17/21 Caught in

Moving

Object

Crushed Index

Finger minor

01/09/20 Caught in

Moving

Object

Crushed Ring

Finger minor

SOLICITATION No.: 19TC10‐23‐R‐0001 AMENDMENT: 0001

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Government Response

18 To price this solicitation correctly, we need to understand the population better.

Information such as:

Date of Birth, Marital Status, Gender are important to effectively price the group. Also, we need to understand who holds a residency issued by Dubai and who holds a residency issued by Abu Dhabi considering the difference in regulations between both emirates.

Finally, members who earn less than AED 4,000 need to be indicated as‐well. Can you please provide this information?

The enrollee list provided under Q&A#4 and # 6 provides the requested information.

19 Can you please share the Official SOBs (current and for the last 3 years).

Yes. TOBs is attached as part of the Amendment package.

4. MetLife‐TOB‐Abu‐Dhabi‐Policy‐2023.pdf

5. MetLife‐TOB‐Dubai‐Policy‐2023.pdf

6. ADNIC‐TOB‐2022.pdf

7. ADNIC‐NAS TOB‐2021.pdf

8. US Embassy Health ins TOB‐2020.pdf

SOLICITATION No.: 19TC10‐23‐R‐0001 AMENDMENT: 0001

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Government Response

20 Can you please share the Claims Report (current and for the last 3 years).

Claims report is attached as part of the Amendment package.

1. 45122 DHA Report_2020‐01‐01_2020‐12‐31.pdf

2. AMERICAN EMBASSY Claims Utilization ‐2021.xlsx

3. Embassy Claim Analysis 2022.xlsx

Note: The claims report attached provides combined claims report for both AUH and DXB policies.

21 We are not a public listed company and does not share our financials. Can we only share our S&P rating and Emiree Decree of 2005?

As per the requirements listed in the solicitation a financial statement for past three years, certified by a third‐party auditor is required. However, the proposal may contain an alternative document that can demonstrate the financial condition of the company and must be certified by a third‐ party auditor.

22 Can you please confirm if the attached NDAA 889 clause is applicable to us?

This information is available in the solicitation

23 Do temporary employees will have the same benefits with permanent employees?

Yes, all employees and their dependents will have the same benefits.

24 Can we have an editable document for SF‐33?

No. An editable version is unavailable.

SOLICITATION No.: 19TC10‐23‐R‐0001 AMENDMENT: 0001

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Government Response

25 Do we have any gatekeeping facility?

If yes, please provide details.

No. There is no gatekeeping facility provision in the solicitation.

26 Can you please confirm if all members under this policy have valid UAE residence visa?

Yes, all members have valid UAE residence visa.

27 Can you kindly provide details of Employee Assistance Programs coverage‐ if comprehensive?

An Employee Assistance Program (EAP) is a voluntary, work‐ based program that offers free and confidential assessments, short‐term counseling, referrals, and follow‐up services to employees who have personal and/or work‐related problems.

Newly added benefit for the past 3 years.

Current year EAP details are attached ‐ Employee Assistance

Program MetLife.pdf