19SG2022Q0006_MAIN CONSOLIDATED LEASED LINE AND 2ND ISP SERVICES.docx

19SG2022Q0006 – CONSOLIDATED LEASED LINE AND 2ND ISP

19SG2022Q0006 – CONSOLIDATED LEASED LINE AND 2ND ISP

January 12, 2022

American Embassy Dakar GSO/Procurement Route des Almadies BP:49 Dakar Senegal

Dear Prospective Quoter, SUBJECT: Solicitation Number 19SG2022Q0006 for the acquisition of one consolidated leased line and another redundant second ISP

The Embassy of the United States of America invites you to submit your best offer for the acquisition of one consolidated leased line and another (second) ISP. To ensure redundancy of the service, note that this solicitation is intended to result in the award of two contracts from two different service providers.

Your offer (one technical and one financial volume) must be submitted in a sealed envelope marked "Quotation Enclosed" to:

GSO/Procurement section Attn.: Contracting Officer American Embassy Dakar Route des Almadies Dakar – Senegal

Or via this electronic email address dakarsolicitation@state.gov on or before February 21, 2022, at 12:00 (local time).

No quotations will be accepted after this time.

In order for a quotation to be considered, you must also complete and submit the following:

0. SF-1449 (blocks 17, 24 and 30). Block 24 should list the total value of the quote for the base year and the option years.

0. Section 1, The Schedule (Fill-in pricing)

0. Additional information as required in Section 3.

0. Section 5, Representations and Certifications.

All contractors shall be registered in the SAM (System for Award Management) Database https://www.sam.gov prior to contract award pursuant to FAR provision 5.207. Therefore, prospective offerors are encouraged to register prior to the submittal of quotations/proposals.

The guidelines for registration in SAM are also available at:

https://www.statebuy.state.gov/pd/Pages/AdditionalVendorReg.aspx

The U.S. Government intends to award a contract to the responsible offeror representing best value using comparative evaluation authorized under FAR 13.106-2(b) (3). A comparative evaluation is defined as the act of comparing two or more offers in response to the RFQ. The item-by-item comparison is performed by comparing each offer directly to one another to determine which provides the best value to the Department.

Comparative evaluation is NOT a low price technically acceptable (LPTA) or trade-off process. Prospective offers must still meet basic standards for responsibility at FAR 9.104 and solicitation compliance to be eligible for award. We intend to award a contract based on initial quotations, without holding discussions, although we may hold discussions with companies if there is a need to do so.

Direct any questions regarding this solicitation to the Contracting Officer by email at dakarsolicitation@state.gov. Questions must be written in English and sent not later than February 11, 2022.

Enclosure: as stated

TABLE OF CONTENTS

Section 1 - The Schedule

· SF 1449 cover sheet

· Continuation To SF-1449, RFQ Number 19SG2022Q0006, Prices, Block 23

· Continuation To SF-1449, RFQ Number 19SG2022Q0006, Schedule Of Supplies/Services, Block 20 Description/Specifications/Work Statement

· Attachment 1 to Description/Specifications/Statement of Work, Government furnished Property

Section 2 - Contract Clauses

· Contract Clauses

· Addendum to Contract Clauses - FAR and DOSAR Clauses not Prescribed in Part 12

Section 3 - Solicitation Provisions

· Solicitation Provisions

· Addendum to Solicitation Provisions - FAR and DOSAR Provisions not Prescribed in Part 12

Section 4 - Evaluation

· Evaluation

· Addendum to Evaluation - FAR and DOSAR Provisions not Prescribed in Part 12

Section 5 - Offeror Representations and Certifications

· Offeror Representations and Certifications

· Addendum to Offeror Representations and Certifications - FAR and DOSAR Provisions not Prescribed in Part 12

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

1. REQUISITION NUMBER

PR9941921

2. CONTRACT NO.

3. AWARD/EFFECTIVE DATE

4. ORDER NUMBER

5. SOLICITATION NUMBER

19SG2022Q0006

6. SOLICITATION ISSUE DATE

January 12, 2022,

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME Jonas B. GIL -. CONTRACTING OFFICER

b. TELEPHONE NUMBER 338794210

8. OFFER DUE DATE/ LOCAL TIME

February 22, 2022 /12.00 Noon

AMERICAN EMBASSY DAKAR

Route des ALMADIES, BP49

|_| HUBZONE SMALL

BUSINESS

|_| (WOSB) ELLIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM NAICS:

ATTN: GSO/ PROCUREMENT

DAKAR / SENEGAL

|_| SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

|_| EDWOSB

11. DELIVERY FOR FOB DESTINAT-

TION UNLESS BLOCK IS

MARKED

|_| SEE SCHEDULE

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

|X| RFQ |_| IFB |_| RFP

AMERICAN EMBASSY DAKAR

ATTN: IRM

DAKAR / SENEGAL

AMERICAN EMBASSY DAKAR

ATTN: GSO PROCUREMENT

DAKAR / SENEGAL

117a. CONTRACTOR/OFFEROR

CODE

FACILITY CODE

18a. PAYMENT WILL BE MADE BY

AMERICAN EMBASSY DAKAR

Route des ALMADIES, ATTN: FMC dkrfmcinvoices@state.gov

DAKAR /SENEGAL

CODE

|_|17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN

OFFER

19.

ITEM NO.

20.

SCHEDULE OF SUPPLIES/SERVICES

21.

QUANTITY

22.

UNIT

23.

UNIT PRICE

24.

AMOUNT

One Consolidated Internet Leased line and One Second redundant ISP for US Embassy Dakar as per Section 1, Continuation to SF-1449, Base Year and 2 Option Years (See attached) Base year period and 02 option years

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA

26. TOTAL AWARD AMOUNT (For Govt. Use Only)

30b. NAME AND TITLE OF SIGNER (Type or print)

30c. DATE SIGNED

31b. NAME OF CONTRACTING OFFICER (Type or print)

31c. DATE SIGNED

SECTION 1 - THE SCHEDULE

CONTINUATION TO SF-1449,

RFQ NUMBER 19SG2021Q0017, PRICES BLOCK 23

JAMES ZADROGA 9/11 VICTIMS HEALTH AND COMPENSATION ACT OF 2010 NOTICE: UNLESS A WAIVER OR EXCEPTION APPLIES, PAYMENTS SUBSEQUENT TO THIS PROCUREMENT ARE SUBJECT TO AN EXCISE TAX OF 2% PERSUANT TO 26 U.S.C. 5000C.

I. SCOPE OF SERVICES

The Contractor shall complete all work, including furnishing all labor, material, equipment, and services, unless otherwise specified herein, required under this contract for stated services within the time specified herein. The price listed below shall include all labor, materials, overhead, and profit. In consideration of satisfactory performance of all scheduled services required under this contract, the Contractor shall be paid a firm fixed price for all services.

The contract will be for a one-year period from the date of the contract award and a notice to proceed with two (02) one-year options may be exercised at the U.S Embassy Dakar discretion in accordance with the terms herein

II. BASE PERIOD

1. The Contractor shall furnish all engineering, labor, tools, equipment, materials, supplies and services to provide the required circuit as specified under Section 1, hereof.

2. Prices. In consideration of satisfactory performance of the services required under this contract, the Contractor shall be paid a firm fixed price (FFP) per month as stated in the schedule below in XOF for local bidders, and in USD for non-local bidders.

2.1 Value Added Tax. (VAT) is not applicable to this contract and shall not be included in the CLIN rates or Invoices because the U.S. Embassy has a tax exemption certificate from the host government.

2.2. The firm fixed prices are to be bid in XOF for local bidders, and in USD for non-local bidders.

Note to the Bidders:

To ensure redundancy each internet line (the main circuit of 340 Mbps and the second ISP of 53 Mbps) shall be awarded separately to different service providers.

BASE YEAR PERIOD PRICES (for the first Consolidated Internet Leased line) The Contractor shall provide the services shown below for the base period of the contract, starting on the date stated in the Notice to proceed and continuing for a period of 12 months.

Contract Line Item #

Total Firm-Fixed Price

A main circuit of 340 Mbps is required up to the telecom/demark room where three (3) different routers will be installed by the ISP, each with its own subnet:

• Leased Line 1 will be dedicated to USAID network (AIDNET) with a bandwidth of 48 Mbps. Two Separate subnets. One /30 subnet to connect the ISP equipment to the USAID POP router. One /28 is preferred (/29 is also acceptable) subnet to be fully advertised by the ISP and routed through the /30 subnet. This subnet will be used by USAID only. Eight (8) public IP addresses provided by the ISP.

• Leased Line 2 will be dedicated to DTSPO with a bandwidth of 110 Mbps. The local ISP must provide a minimum of sixteen (16) public Internet routable addresses from their Internet block.

• Leased Line 3 will be dedicated to the OpenNet and all other networks with a bandwidth of 182 Mbps. The local ISP must provide a minimum of thirty-two (32) public Internet routable addresses from their Internet block.

REMOTE LOCATIONS:

CMR (ALMADIES)

A leased line of 6 Mbps is required up to the router provided by the ISP. The local ISP must provide a minimum of six (6) public Internet routable addresses from their Internet block.

DCR (ALMADIES)

A leased line of 6 Mbps is required up to the router provided by the ISP. The local ISP must provide a minimum of six (6) public Internet routable addresses from their Internet block.

ACC (MERMOZ)

A leased line of 12 Mbps is required up to the router provided by the ISP. The local ISP must provide a minimum of six (6) public Internet routable addresses from their Internet block.

GSO Warehouse (RTE de RUFISQUE) A leased line of 16 Mbps is required up to the router provided by the ISP. The local ISP must provide a minimum of six (6) public Internet routable addresses from their Internet block.

PEACE CORPS (ALMADIES)

A leased line of 16 Mbps total is required up to the router provided by the ISP. The local ISP must provide a minimum of six (6) public Internet routable addresses from their Internet block

A leased line of 6 Mbps total is required up to the router provided by the ISP. The local ISP must provide a minimum of six (6) public Internet routable addresses from their Internet block.

BASE YEAR TOTAL AMOUNT -

OPTION YEAR 1 PERIOD PRICES:

The Contractor shall provide the services shown below for Option Year 1, starting one year after the date stated in the Notice to Proceed and upon exercise of the Option, continuing for a period of 12 months.

Total Firm-Fixed Price

A main circuit of 340 Mbps is required up to the telecom/demark room where three (3) different routers will be installed by the ISP, each with its own subnet:

• Leased Line 1 will be dedicated to USAID network (AIDNET) with a bandwidth of 48 Mbps. Two Separate subnets. One /30 subnet to connect the ISP equipment to the USAID POP router. One /28 is preferred (/29 is also acceptable) subnet to be fully advertised by the ISP and routed through the /30 subnet. This subnet will be used by USAID only. Eight (8) public IP addresses provided by the ISP.

• Leased Line 2 will be dedicated to DTSPO with a bandwidth of 110 Mbps. The local ISP must provide a minimum of sixteen (16) public Internet routable addresses from their Internet block.

• Leased Line 3 will be dedicated to the OpenNet and all other networks with a bandwidth of 182 Mbps. The local ISP must provide a minimum of thirty-two (32) public Internet routable addresses from their Internet block.

CMR (ALMADIES)

A leased line of 6 Mbps is required up to the router provided by the ISP. The local ISP must provide a minimum of six (6) public Internet routable addresses from their Internet block.

A leased line of 6 Mbps is required up to the router provided by the ISP. The local ISP must provide a minimum of six (6) public Internet routable addresses from their Internet block.

A leased line of 12 Mbps is required up to the router provided by the ISP. The local ISP must provide a minimum of six (6) public Internet routable addresses from their Internet block.

A leased line of 16 Mbps is required up to the router provided by the ISP. The local ISP must provide a minimum of six (6) public Internet routable addresses from their Internet block.

A leased line of 16 Mbps total is required up to the router provided by the ISP. The local ISP must provide a minimum of six (6) public Internet routable addresses from their Internet block

A leased line of 6 Mbps total is required up to the router provided by the ISP. The local ISP must provide a minimum of six (6) public Internet routable addresses from their Internet block.

OPTION YEAR 01 TOTAL AMOUNT -

OPTION YEAR 2 PERIOD PRICES

The Contractor shall provide the services shown below for Option Year 2, starting two years after the date stated in the Notice to Proceed and upon exercise of the Option, continuing for a period of 12 months.

Total Firm-Fixed Price

A main circuit of 340 Mbps is required up to the telecom/demark room where three (3) different routers will be installed by the ISP, each with its own subnet:

• Leased Line 1 will be dedicated to USAID network (AIDNET) with a bandwidth of 48 Mbps. Two Separate subnets. One /30 subnet to connect the ISP equipment to the USAID POP router. One /28 is preferred (/29 is also acceptable) subnet to be fully advertised by the ISP and routed through the /30 subnet. This subnet will be used by USAID only. Eight (8) public IP addresses provided by the ISP.

• Leased Line 2 will be dedicated to DTSPO with a bandwidth of 110 Mbps. The local ISP must provide a minimum of sixteen (16) public Internet routable addresses from their Internet block.

• Leased Line 3 will be dedicated to the OpenNet and all other networks with a bandwidth of 182 Mbps or more. The local ISP must provide a minimum of thirty-two (32) public Internet routable addresses from their Internet block.

CMR (ALMADIES)

A leased line of 6 Mbps is required up to the router provided by the ISP. The local ISP must provide a minimum of six public Internet routable addresses from their Internet block.

A leased line of 6 Mbps is required up to the router provided by the ISP. The local ISP must provide a minimum of six public Internet routable addresses from their Internet block.

A leased line of 12 Mbps is required up to the router provided by the ISP. The local ISP must provide a minimum of six public Internet routable addresses from their Internet block.

A leased line of 16 Mbps is required up to the router provided by the ISP. The local ISP must provide a minimum of six public Internet routable addresses from their Internet block.

A leased line of 16 Mbps total is required up to the router provided by the ISP. The local ISP must provide a minimum of six public Internet routable addresses from their Internet block

A leased line of 6 Mbps total is required up to the router provided by the ISP. The local ISP must provide a minimum of six public Internet routable addresses from their Internet block.

OPTION YEAR 02 TOTAL AMOUNT -

GRAND TOTAL CONTRACT PRICE FOR THE MAIN CIRCUIT OF 340 MBPS AND ITS REMOTE LOCATIONS INCLUDING ALL OPTION YEARS

Base Period Total Price

First Option Year Total Price

Second Option Year Total Price

GRAND TOTAL FIRM-FIXED PRICE

Note to the Bidders:

To ensure redundancy each internet line (the main circuit of 340 Mbps and the backup second ISP of 53 or 62 Mbps) will be awarded separately to different service providers.

BASE YEAR PERIOD PRICES (for the the second ISP of 53 or 62Mbps) The Contractor shall provide the services shown below for the base period of the contract, starting on the date stated in the Notice to proceed and continuing for a period of 12 months.

Total Firm-Fixed Price

NEC Chancery - A second circuit of 53 Mbps is required up to the telecom/demark room. This circuit will be a backup dedicated to the OpenNet.

The local ISP must provide a minimum of fourteen (14) public Internet routable addresses from their Internet block.

The local ISP must provide a minimum of fourteen (14) public Internet routable addresses from their Internet block.

Note to the bidders: Depending on the final budget, the USG will decide on the selected circuit capacity of 53 or 62 Mbps at the time of the award.

OPTION YEAR 1 PERIOD PRICES:

The Contractor shall provide the services shown below for Option Year 1, starting one year after the date stated in the Notice to Proceed and exercise of the option, continuing for a period of 12 months.

Total Firm-Fixed Price

NEC Chancery - A second circuit of 53 Mbps is required up to the telecom/demark room. This circuit will be a backup dedicated to the OpenNet.

The local ISP must provide a minimum of fourteen (14) public Internet routable addresses from their Internet block.

The local ISP must provide a minimum of fourteen (14) public Internet routable addresses from their Internet block.

Note to the bidders: Depending on the final budget, the USG will decide on the selected circuit capacity of 53 or 62 Mbps at the time of the award.

OPTION YEAR 2 PERIOD PRICES

The Contractor shall provide the services shown below for Option Year 2, starting two years after the date stated in the Notice to Proceed and exercise of the option, continuing for a period of 12 months.

Total Firm-Fixed Price

NEC Chancery - A second circuit of 53 Mbps is required up to the telecom/demark room. This circuit will be a backup dedicated to the OpenNet.

The local ISP must provide a minimum of fourteen (14) public Internet routable addresses from their Internet block.

The local ISP must provide a minimum of fourteen (14) public Internet routable addresses from their Internet block.

Note to the bidders: Depending on the final budget, the USG will decide on the selected circuit capacity of 53 or 62 Mbps at the time of the award.

CLIN 1

GRAND TOTAL CONTRACT PRICE FOR THE SECOND ISP CIRCUIT OF 53 MBPS INCLUDING ALL OPTION YEARS

Base Period Total Price

First Option Year Total Price

Second Option Year Total Price

GRAND TOTAL FIRM-FIXED PRICE FOR 53 MBPS

CLIN 2

GRAND TOTAL CONTRACT PRICE FOR THE SECOND ISP CIRCUIT OF 62 MBPS INCLUDING ALL OPTION YEARS

Base Period Total Price

First Option Year Total Price

Second Option Year Total Price

GRAND TOTAL FIRM-FIXED PRICE FOR 62 MBPS

SCHEDULE OF SUPPLIES/SERVICES, BLOCK 20

DESCRIPTION/SPECIFICATIONS/WORK STATEMENT

I. SCOPE OF WORK

The purpose of this firm fixed price purchase order is to obtain Internet Services, and Circuitry for the U.S. Embassy in Dakar and the remote locations such as CMR, DCR, ACC Mermoz, GSO Warehouse, Peace Corps Almadies, Peace Corps Thies

The local Telecommunication’s Internet Service Provider (ISP) contracting firm must provide internet services and dedicated leased line channels and circuitry for connecting American Embassy Dakar and remote U.S. Embassy locations data links as shown below in this technical paper.

The Department intends to make two (02) separate awards to 02 different service provider for each ISP shown below consistent with 52.212-1 (h)

THIS IS THE LIST OF REQUIRED SERVICES:

1. SERVICE: Main Embassy Internet Circuit - 340 Mbps

DAKAR

· 48 Mbps,

· 110 Mbps and 182 Mbps of bandwidth.

TYPE OF

SERVICE:

Dedicated Internet Channel

THE PROVIDED INTERNET SERVICE SHALL COMPLY WITH THE FOLLOWING REQUIREMENTS:

Internet Services Quality

This internet circuit shall be high-end, professional grade service that differs from the residential service. ENM requires dedicated (not shared or bundled) Internet Bandwidth, 24/7, “always-on” with unlimited usage. Fiber optic, terrestrial connectivity is preferred. The local ISP access circuit to the Post must meet the following specifications/requirements for connectivity.

Internet Service Provider (ISP) must provide fault-tolerance Fiber Optic connectivity to the very end at the U.S. Embassy Dakar compound Telecommunications Service Entrance Facilities (TSEF) Room.

Internet Service Provider (ISP) must provide a block of public internet IP addresses on a single subnet for Internet services as described above.

ISP interface connectors: LC fiber connector (MM-multimode) – Gigabit interface. Internet Service Provider (ISP) must provide all data media converters or transmission devices in all cases.

ISP availability: "Always on". Bandwidth sharing between other non-Embassy customers is not allowed. Connection Ratio must be 1/1.

ISP connection: IPs must NOT use Network Address Translation (NAT).

ISP must permit all IP protocols (including but not limited to ICMP, UDP, TCP, and IPSEC) to transit without filters or proxies. Unfiltered access to the Internet is required without ISP firewall blocking or stateful inspection.

ISP must permit installation of Customer VPN encryption devices on circuit.

ISP must permit ping and trace route traffic from 169.252.0.0/16 and 169.253.0.0/16 to the ISP connection (LC fiber Gigabit MM router interface which terminates Customer VPN encryption device).

High quality performance, the following parameters in a vendor’s Service Level Agreement (SLA) should be used:

Internet Service Provider (ISP) Round Trip Time (RTT) reports the total time in milliseconds (ms) time to send a small data packet and obtain a reply back; must be faster than 150ms for the Round Trip Time (RTT) for Internet service from Dakar to the Washington DC area sites, and faster than 80ms from Dakar to Frankfurt area in Germany. Also, RTT must be faster than 7ms for local data services (for instance: point-to-point channels or web pages accessed through the Senegalese Network Access Point (NAP).

Network Devices

The network devices shall comply with the following characteristics:

Must not have ZTE, Huawei, Xiaomi and affiliated branded products in use on the internet connection. Post may not enter into contract (or extend or renew contract) with an entity that uses above mentioned equipment, system, or service that uses covered telecommunications equipment or services as a substantial or essential component of any system, or as critical technology as part of any system.

Service Support and Contingencies

ISP must warrant service support 7X24X365.

ISP must warrant service support on site if necessary 7X24X365, services must be coordinated directly with Embassy’s Contracting Office Representative (COR) or Information Technology (IT) representative from the Embassy Information Systems Center (ISC).

ISP should have direct connection capability with major United States of America (U.S.A) telecommunication providers (ISPs) at Internet tier 1 level, having alternative line channels or backups in case of main Internet path malfunctioning if local conditions permit.

The awarded ISP must provide online web access data traffic analysis graphs capabilities. Graphs must be updated daily. Graphs must retain traffic history behavior for at least three months.

The Contractor shall install a redundant Fiber Optic cable infrastructure known as backup line with channel state inspection mechanism, to verify service connectivity and provide immediate lease line backup connectivity services to the Embassy.

The Contractor shall install a primary router and a backup router to support the Embassy Internet circuit leased line 3 (OpenNet and other networks).

ISP must provide a central Information Technology (IT) point of contact (POC) in order to promptly coordinate technical issues during the initial installation process.

2. SERVICE: DIN - US MISSION – Remote locations

NAME:

Dedicated internet Network for all U.S. Mission’s Remote sites in Senegal

DESCRIPTION:

CMR (ALMADIES)

One (1) dedicated Internet channel at minimum 6 Mbps

DCR (ALMADIES)

One (1) dedicated Internet channel at minimum 6 Mbps

ACC (MERMOZ)

One (1) dedicated Internet channel at minimum 12 Mbps

GSO Warehouse (RTE de RUFISQUE) One (1) dedicated Internet channel at minimum 16 Mbps

PEACE CORPS (ALMADIES)

One (1) dedicated Internet channel at minimum 16 Mbps

PEACE CORPS (THIES)

One (1) dedicated Internet channel at minimum 6 Mbps

TYPE OF SERVICE:

Dedicated Internet Channel

LOCATION:

Dakar and Thies

ALL PROVIDED INTERNET SERVICES AND DATA POINT-TO-POINT CONNECTIONS MUST COMPLY WITH THE FOLLOWING REQUIREMENTS (EXCEPT WHEN SPECIFIED):

Internet Service Provider (ISP) must provide dedicated leased channel high-speed access to the Internet. Twenty-four (24) hours uplink. Post Internet Service Provider (ISP) connection must be "always on” and must not require the installation of any custom software on the client side.

For Internet Services the Internet Service Provider (ISP) must guarantee full contracted bandwidth availability 24X7X365 from the originator side to the ISP’s internet gateway. Bandwidth sharing between other non-Embassy customers is not allowed. Connection Ratio must be 1/1.

High quality performance, the following parameters in a vendor’s Service Level Agreement (SLA) should be used:

Internet Service Provider (ISP) Round Trip Time (RTT) reports the total time in milliseconds (ms) time to send a small data packet and obtain a reply back; must be faster than 150ms for the Round Trip Time (RTT) for Internet service from Dakar to the Washington DC area sites, and faster than 80ms from Dakar to Frankfurt area in Germany. Also, RTT must be faster than 7ms for local data services (for instance: point-to-point channels or web pages accessed through the Senegalese Network Access Point (NAP).

ISP must permit all IP protocols (including but not limited to ICMP, UDP, TCP, and IPSEC) to transit without filters or proxies. Unfiltered access to the Internet is required without ISP firewall blocking or stateful inspection.

ISP must provide Fiber Optic connectivity to the very end at the U.S. Mission Remote locations Telecommunications Service Entrance Facilities (TSEF) Room. Internet Service Provider (ISP) must provide router(s) and Data media converters or transmission devices in all cases to allow for connection to customer equipment.

Network Identification

Internet Service Provider (ISP) must provide a block of public internet IP addresses on a single subnet for Internet services as described above.

Network Devices

Must not have ZTE, Huawei, Xiaomi and affiliated branded products in use on the internet connection. Post may not enter into contract (or extend or renew contract) with an entity that uses above mentioned equipment, system, or service that uses covered telecommunications equipment or services as a substantial or essential component of any system, or as critical technology as part of any system.

Service Support and Contingencies

ISP must warrant service support on site if necessary 7X24X365, services must be coordinated directly with Embassy’s Contracting Office Representative (COR) or Information Technology (IT) representative from the Embassy Information Systems Center (ISC).

ISP should have direct connection capability with major United States of America (U.S.A) telecommunication providers (ISPs) at Internet tier 1 level, having alternative line channels or backups in case of main Internet path malfunctioning, if local conditions permit.

The awarded ISP must provide online web access data traffic analysis graphs capabilities. Graphs must be updated daily. Graphs must retain traffic history behavior for at least three months.

The Contractor shall install a redundant Fiber Optic cable infrastructure known as backup line with channel state inspection mechanism, to verify service connectivity and provide immediate lease line backup connectivity services to each and every site.

ISP must provide a central Information Technology (IT) point of contact (POC) in order to promptly coordinate technical issues during the initial installation process

3. SERVICE: Embassy Internet Circuit – Second ISP 53 or 62 Mbps

NAME:

Embassy Dakar Internet Circuit 2nd backup ISP

TYPE OF

SERVICE:

Dedicated Internet Channel

THE PROVIDED INTERNET SERVICE SHALL COMPLY WITH THE FOLLOWING REQUIREMENTS:

This internet circuit shall be high-end, professional grade service that differs from the residential service. ENM requires dedicated (not shared or bundled) Internet Bandwidth, 24/7, “always-on” with unlimited usage. Fiber optic, terrestrial connectivity is preferred. The local ISP access circuit to the Post must meet the following specifications/requirements for connectivity.

Internet Service Provider (ISP) must provide fault-tolerance Fiber Optic connectivity to the very end at the U.S. Embassy Dakar compound Telecommunications Service Entrance Facilities (TSEF) Room.

Internet Service Provider (ISP) must provide a block of public internet IP addresses on a single subnet for Internet services as described above.

ISP interface connectors: LC fiber connector (MM-multimode) – Gigabit interface. Internet Service Provider (ISP) must provide all data media converters or transmission devices in all cases.

ISP availability: "Always on". Bandwidth sharing between other non-Embassy customers is not allowed. Connection Ratio must be 1/1.

ISP connection: IPs must NOT use Network Address Translation (NAT).

ISP must permit all IP protocols (including but not limited to ICMP, UDP, TCP, and IPSEC) to transit without filters or proxies. Unfiltered access to the Internet is required without ISP firewall blocking or stateful inspection.

ISP must permit installation of Customer VPN encryption devices on circuit.

ISP must permit ping and trace route traffic from 169.252.0.0/16 and 169.253.0.0/16 to the ISP connection (LC fiber Gigabit MM router interface which terminates Customer VPN encryption device).

High quality performance, the following parameters in a vendor’s Service Level Agreement (SLA) should be used:

Network Devices

Must not have ZTE, Huawei, Xiaomi and affiliated branded products in use on the internet connection. Post may not enter into contract (or extend or renew contract) with an entity that uses above mentioned equipment, system, or service that uses covered telecommunications equipment or services as a substantial or essential component of any system, or as critical technology as part of any system.

Service Support and Contingencies

ISP must warrant service support on site if necessary 7X24X365, services must be coordinated directly with Embassy’s Contracting Office Representative (COR) or Information Technology (IT) representative from the Embassy Information Systems Center (ISC).

ISP should have direct connection capability with major United States of America (U.S.A) telecommunication providers (ISPs) at Internet tier 1 level, having alternative line channels or backups in case of main Internet path malfunctioning if local conditions permit.

The awarded ISP must provide online web access data traffic analysis graphs capabilities. Graphs must be updated daily. Graphs must retain traffic history behavior for at least three months.

The Contractor shall install a redundant Fiber Optic cable infrastructure known as backup line with channel state inspection mechanism, to verify service connectivity and provide immediate lease line backup connectivity services to the Embassy.

ISP must provide a central Information Technology (IT) point of contact (POC) in order to promptly coordinate technical issues during the initial installation process.

THE PROVIDED INTERNET SERVICE AND DATA POINT-TO-POINT CONNECTIONS MUST COMPLY WITH THE FOLLOWING REQUIREMENTS:

II. GENERAL:

A. The U.S. Embassy Dakar has a requirement for one full period, full duplex, clear channels, digital circuits and Internet leased lines capable of supporting synchronous traffic. For clear channel circuits, they shall be completely transparent, with no bits added to or deleted from the bit stream provided to the interface of the Department of State equipment.

B. The U.S. Embassy Dakar reserves the right to increase or decrease this digital circuit bandwidth requirement from no less than 1 Mbps and up to 100 Mbps within 30 days written notice to the Contractor. The Contractor is to provide fractional T-1 fixed cost pricing for this increase or decrease of digital service. The availability of this circuit shall not be less than 99.7 percent per month over the period of the contract.

These digital services shall be via Optic Fiber. The service shall be for the exclusive use of the U.S. Embassy Dakar, 24-hours per day, 7 days per week, and 52 weeks per year.

C. The Contractor shall coordinate the service and shall be responsible for the technical sufficiency of the circuit, including services necessary to establish, operate, and restore the circuit. Except for modems and terminal equipment furnished by the Government, the Contractor shall provide all equipment, materials, and supplies required to provide the service which includes the Data Service Unit (DSU) configured with Data Communications Equipment (DCE) interface. If required, signal element timing shall be provided by the Contractor’s facility.

D. The Contractor shall provide sufficient technical support to ensure uninterrupted end-to-end service between such terminal points as are covered in this contract. The Contractor shall provide, properly adjust, and maintain the circuit for continuous Department of State use. The Contractor shall ensure that the circuit complies with service changes, additions, or deletions as required under this contract.

E. RESERVED

F. RESERVED

G. The Contractor shall supply a Data Service Unit(s) (DSUs) configured with a Data Communications Equipment (DCE) interface. Signal element timing shall be provided as follows: (1) timing to the American Embassy will be provided by the Contractor’s facility.

H. RESERVED

I. Services. This is a firm fixed-price contract for the lease of one full period, full duplex, clear channels, digital circuits and internet leased lines capable of supporting synchronous traffic. For the clear channel circuits, they shall be completely transparent to 2,048 kbps data or different if specified on the service requirements, with no bits added to or deleted from the bit stream provided to the interface of the Department of State equipment.

J. Bit Error Rate Test (BERT) The bit error rate (BER) for the service shall not be greater than 1 in 10 to the 6 bits for 99.7% of the time, for all time.

K. Acceptable Level of Performance. The Standard of Performance (SP) for this contract is 99.7% percent availability per month (100 percent less 0.3 percent each month for corrective and preventive maintenance).

L. Inspection and Acceptance. Unless specified in the Contract, the Government shall require a period not to exceed 24 hours in order to perform testing to determine acceptance of the required circuit under Section C. The U.S. destination point or the U.S. foreign post shall conduct the testing.

M. Term of Contract: The required circuits shall be installed and delivered to the Destination Point on or before 60 Days after Contract Award. Upon successful installation and acceptance by the Government of the required circuit under Section C, the Contractor shall be provided, in writing, notice to proceed and shall provide contractual services for a twelve (12) month period, commencing on the date specified in the notice to proceed.

N. The Contractor agrees that the work and services set forth in this contract shall be performed during the period commencing the effective date of this contract and shall continue through the end of the twelve-month period of service, excluding the exercise of any option.

O. RESERVED

P. An Invoice, suitable for payment, shall contain, but not limited to, the following information:

invoices;

12. Remit to address

13. Name, phone number and Mailing address to whom any disputed invoices should be addressed;

14. Credits with explanation and period covered.

Failure to submit Invoices which do not identify this information shall be returned without payment to the Contractor for correction.

Q. The circuit described above is exempt, under Article 34 of the Vienna Convention on Diplomatic Relations, from the Special Access Surcharges or foreign taxes, including Value Added Taxes.

R. Authorized Instruction to Contractor

a. No person or agency other than the Contracting Officer (CO) is authorized to give instruction, orders or directions on behalf of the Government to the Contractor or his employees, unless such person or agency is authorized in writing by the CO to so act. The authority of such person or agency is strictly limited to the written authorization provided by the CO. The duty is upon the Contractor to determine the authority of such person or agency. Any questions regarding the authority of such person or agency should be directed to the CO in writing.

b. Contracting Officer’s Representative (COR): The CO may designate and authorize a representative(s) to act on his/her behalf under this contract. Such representative(s) as may be appointed shall be designated by a letter from the CO and a copy of the letter shall be given to the Contractor. The COR shall represent the CO as specified in his/her delegation of authority letter. The COR shall not be authorized to issue change orders or adjustments. Changes in the Scope of Work/Specifications or any increase or decrease in the work called for by this contract shall be made by the CO by an executed modification to this contract.

S. GovernmentFurnished Equipment (GFE): RESERVED

T. Release of Information

1. The Contractor’s organization shall clear with the Information Office listed below any public release of information on this contract. This information includes news stories, articles, sales literature, advertisements, radio-TV spots, etc.

2. The request for public release of information should be addressed to the Contarcting Officer via dakarsolicitation@state.gov , with copy to Dakarprocurement@state.gov

3. Limited Use of Data and Information. Performance of this contract may require the Contractor to access and use data and information proprietary to the Government agency or agency personnel, or which is of such a nature that its dissemination or use, other than in performance of this contract would be adverse to the interests of the Government or others. The Contractor and Contractor personnel shall not divulge or release data or information developed or obtained in performance of this contract, until made public by the Government, except to authorized Government personnel or upon written approval of the Contracting Officer. The Contractor will not use, disclose, or reproduce proprietary data which bears a restrictive legend, other than as required in the performance of this contract. Nothing herein shall preclude the use of any data independently acquired by the Contractor without such limitations or prohibit an agreement at no costs to the Government between the Contractor and the data owner provides for greater rights to the Contractor.

U. Circuit Downtime and Credits

Credits shall be assessed against the Contractor in those instances where the circuit during any given month or year that fail to achieve and sustain the minimum acceptance standards stated above.

1. Definitions:

Period of Downtime: Downtime shall commence at the time first attempt for contact is made by the Government (or its representative) to the Contractor’s Point of Contact and shall be annotated on the Remedy Ticket and shall continue until the circuit is returned into Service by the Government.

Downtime Credits: Monetary value returned to the Government for failure to meet the Circuit availability requirements. Downtime Credits shall be assessed based on cumulative downtime time with the minimum assessment being one hour. Downtime credit shall be equal to the hourly or daily rate (as applicable) as identified in the schedule in Section B. There are two (2) situations when circuit Downtime Credits can be accumulated:

2. Credit for Circuit Downtime by Situation

Below Availability Level: If the downtime accumulated for a circuit adds up to 26.28 (8760 x 0.3%) cumulative hours or more during any one contract year (365 calendar days) or depending on the number of hours for the month (example 744 x .3%) cumulative hours per month (example: 31 calendar day month) the Contractor shall grant a hourly credit to the Government for each hour of downtime. Each additional one hour increment or portion thereof will be assessed as an additional hour.

Extended Downtime Credit(s): Cumulative time of more than 18 hours but not greater than 24 hours for any one outage shall be assessed at a daily rate. Any increment of 24 hours beyond the initial 24 hours of any one outage shall be assessed at the standards for the hourly rate up to 12 hours, however between 12 and 24 hours the credit shall be assessed at the daily rate.

3. Exceptions to Cumulating of Downtime

Cumulating of circuit downtime shall include all unscheduled downtime deemed to be the responsibility of the Contractor, with the following exceptions:

a. When the failure to perform arises out of causes beyond the control and without the fault or negligence of the Contractor or Sub-contractor as defined in the Termination for Default clause in Section I of this contract.

b. Malfunction of equipment, frequency fading and interference, errors of commission and/or omission by the Contractor or Sub-contractor, and commercial power surges or failures are considered to be normal hazards of the industry and therefore do not qualify as causes beyond the control of the Contractor or Sub-contractor. The Contractor shall be charged with credits for all reported outages determined “no trouble found” or “came clear while testing” but which exceed 45 minutes.

The Contracting Officer shall make final determination as to whether downtime is the responsibility of the Contractor. If requested by the Contracting Officer, the Contractor shall provide documentation to support claims of excusable downtime. For downtime determined to be the Contractor’s responsibility, the Contracting Officer may elect to assess a credit for each instance of non-performance.

4. Payment Reduction for Downtime Credits

When Circuit Downtime credit(s) is owed to the Government, the total number of creditable hours shall be accumulated for the month and will be deducted from the payment due the Contractor in the month they accrued.

5. Trouble Escalation Procedure

a. The Government shall refer the problem to the carrier after performing tests as prescribed in the Trouble Analysis procedure. Obtain the name of the carrier test person and a carrier ticket number; record this information on the Government’s Remedy Ticket.

b. After the trouble has been referred to the carrier for two (2) hours, recall the carrier for an update on the current trouble. Record the carrier’s response, the name of the individual you talked with, and the carrier ticket number on the Remedy Ticket.

c. After the trouble has been referred to the carrier for four (4) hours, recall the carrier for an update on the current trouble. If the carrier’s response is not satisfactory escalate the trouble to the carrier’s management. Record the carrier’s response, the name of the individual you talked with, and the carrier ticket number on the Remedy Ticket.

d. After the trouble has been referred to the Contractor for six (6) hours the COR shall escalate the trouble to the Contractor’s manager; also notify IRM/IMO and the Contracting Officer and the STATE IRM/ISC Office. Record the contractor’s response, the name of the individual you talked with, the Contractor ticket number, and the names of the IRM managers that were notified on the Remedy Ticket.

e. Continue to status the Contractor for the remainder of the outage or until you have received a problem resolved status.

6. Technological Refreshment

After contract award, the Government may; pursuant to FAR clause 52.212-4 - Contract Terms and Conditions –Commercial Items, paragraph (c), Changes; request changes within the scope of the contract. These changes may be required to improve performance or react to changes in technology.

The Contractor may propose for the Government’s technological refreshment, substitutions or additions for any provided products or services that may become available as a result of technological improvements. The Government may, at any time during the term of this contract or any extensions thereof, modify the contract to acquire products which are similar to those under the contract and that the Contractor has, or has not, formally announced for marketing purposes. This action is considered to be within the scope of the contract. At the option of the Government, a demonstration of the substitute product may be required. The Government is under no obligation to modify the contract in response to the proposed additions or substitutions.

Such substitutions or additions may include any part of, or all of, a given product(s) provided that the following conditions are met and substantiated by documentation in the technological refreshment proposal:

a. The proposed product(s) shall meet all of the technical specifications of this document and conform to the terms and conditions cited in the contract.

b. The proposed product(s) shall have the capacity, performance, or functional characteristics equal to or greater than, the current product(s).

c. The proposal shall discuss the impact on hardware, services, and delivery schedules. The cost of the changes not specifically addressed in the proposal shall be borne entirely by the Contractor.

d. Contractor has the right to withdraw, in whole or in part, any technological refreshment proposal prior to acceptance by the Government. Contractor will use commercially reasonable efforts to ensure that prices for substitutions or additions are comparable to replaced or discontinued products. If a technological refreshment proposal is accepted and made a part of this contract, an equitable adjustment, increasing or decreasing the contract price, may be required and any other affected provisions of this contract shall be made in accordance with FAR clause 52.212-4, paragraph (c), Changes, and other applicable clauses of the contract.

7. Quality assurance and surveillance plan (QASP)

This plan provides an effective method to promote satisfactory contractor performance. The QASP provides a method for the Contracting Officer's Representative (COR) to monitor Contractor performance, advise the Contractor of unsatisfactory performance, and notify the Contracting Officer of continued unsatisfactory performance.