AMENDMENT 0001_19RP3825Q0008.pdf

RFQ No.: 19RP3825Q0008

Cellphone Service for US Embassy Manila, Philippines

F. 6 MONTHS (FAR 52.217‐8 OPTION TO EXTEND SERVICE)

PLANS

ESTIMATED QTY

OF ACCOUNTS

NO. OF

MONTH

S

MONTHLY

RATE

ANNUAL

COST

TIER 1 (BASIC ) 216 6

TIER II (MID) 950 6

TIER III (EXECUTIVE) 12 6

TIER IV (DATA) 50 6

GRAND TOTAL

G. BASE PLUS FOUR (4) OPTIONS, PLUS 6 MONTHS EXTENTION (FAR 52.217‐8):

BASE YEAR

FIRST OPTION YEAR

SECOND OPTION YEAR

THIRD OPTION YEAR

FOURTH OPTION YEAR

6 MONTHS

GRAND TOTAL + ALL OPTION YEARS

During this contract period, the Government shall place orders totaling a minimum of 500 accounts under Tier II. This reflects the contract guarantee minimum for this period of performance. The amount of all orders shall not exceed 1228 accounts per contract year. This reflects the contract maximum for this period of performance.

IV. VALUE ADDED TAX (VAT)

A. VALUE ADDED TAX. Value Added Tax (VAT) is not applicable to this contract and shall not be included in the CLIN rates or Invoices because the U.S. Embassy has a tax exemption certificate from the host government.

V. OFFERS AND PAYMENTS IN U.S. DOLLARS

(1) U.S. firms are eligible to be paid in U.S. dollars. U.S. firms desiring to be paid in U.S. dollars should submit their offers in U.S. dollars. A U.S. firm is defined as a company which operates as a corporation incorporated under the laws of a state within the United States.

(2) Foreign Firms. Any firm, which is not a U.S. firm, is a foreign firm. Any firm that does not meet the above definition of U.S. firm shall submit its prices and receive payment in local currency.

1.7 DETAILED BILLING

1.7.1 The Contractor shall provide a monthly breakdown of calls made by individual numbers.

The breakdown shall clearly show:

Account Number

Called Number

Time and Date of the Call

Duration of the Call

Data Consumption

Price

Contractor's name and bank account information for payments by wire transfers

Invoice Date

Contract Number

1.7.2 The monthly lists of calls made shall be forwarded to the Contracting Officer’s Representative (COR) until the end of each current month for the previous month in electronic format pdf and cvs (EXCEL) to the email address: MNLFMCDBO@STATE.GOV.

1.8 DEACTIVATION OF SIM CARDS AFTER EXPIRATON OF CONTRACT

The Contractor shall deactivate all official SIM cards for the U.S. Embassy Manila, Philippines upon expiration of the contract.

1.9 MIGRATION SERVICE

Within 30 days, the contractor must bulk port the same numbers and phone authentication to/from another mobile carrier as part of the transition when the contract begins and expires.

1.10 DATA SERVICES

The Contractor shall support 4G and 5G technologies.

This function connects to messaging and collaboration software (Microsoft Exchange) on enterprise networks and redirects emails and synchronizes contacts and calendaring information between servers, desktop workstations, and mobile devices

9‐A

2. INVOICING

The Contractor shall submit monthly invoices to the COR at the address shown in paragraph d below. A proper invoice must include the following information:

Contractor's name and bank account information for payments by wire transfers

Invoice Date

Contract Number

A summary showing a listing of each line with total monthly price in local currency for that line.

A detailed invoice for each agency has to be attached to each summary invoice and should include the cost breakdown by each telephone line according to the pricing schedule

A detailed list of all calls made for each line

Prompt payment discount, if any

Name, title, phone number, and address of person to contact in case of defective invoice

Delivery of Esim please contact manilaischelpdesk@state.gov

15. SURVIVABILITY AND RECOVERY

The Contractor shall have a working system of network survivability in case of emergencies and serious disasters when all networks may be jammed or when parts of the network are destroyed.

The Contractor shall have a recovery plan in place that shall deal with such occurrences.

QUALITY ASSURANCE AND SURVEILLANCE PLAN (QASP)

This plan provides an effective method to promote satisfactory contractor performance. The QASP provides a method for the Contracting Officer's Representative (COR) to monitor Contractor performance, advise the Contractor of unsatisfactory performance, and notify the Contracting Officer of continued unsatisfactory performance. The Contractor, not the Government, is responsible for management and quality control to meet the terms of the contract. The role of the Government is to monitor quality to ensure that contract standards are achieved.

Performance Objective Scope of Work Para Performance Threshold

Services.

Performs all U.S. Embassy Manila, Philippines Cellphone Services set forth in the scope of work.

1. thru 15.

All required services are performed and no more than one (1) customer complaint is received per month.

1. SURVEILLANCE. The COR will receive and document all complaints from Government personnel regarding the services provided. If appropriate, the COR will send the complaints to the Contractor for corrective action.

2. STANDARD. The performance standard is that the Government receives no more than one (1) customer complaint per month. The COR shall notify the Contracting Officer of the complaints so that the Contracting Officer may take appropriate action to enforce the inspection clause (FAR 52.212.4, Contract Terms and Conditions‐Commercial Items (NOV 2023), if any of the services exceed the standard.

3. PROCEDURES.

(a) If any Government personnel observe unacceptable services, either incomplete work or required services not being performed they should immediately contact the

COR.

(b) The COR will complete appropriate documentation to record the complaint.

15-A

(c) If the COR determines the complaint is invalid, the COR will advise the complainant. The COR will retain the annotated copy of the written complaint for his/her files.

(d) If the COR determines the complaint is valid, the COR will inform the Contractor and give the Contractor additional time to correct the defect, if additional time is available. The COR shall determine how much time is reasonable.

(e) The COR shall, as a minimum, orally notify the Contractor of any valid complaints.

(f) If the Contractor disagrees with the complaint after investigation of the site and challenges the validity of the complaint, the Contractor will notify the COR. The COR will review the matter to determine the validity of the complaint.

(g) The COR will consider complaints as resolved unless notified otherwise by the complainant.

(h) Repeat customer complaints are not permitted for any services. If a repeat customer complaint is received for the same deficiency during the service period, the COR will contact the Contracting Officer for appropriate action under the Inspection clause.

Quality of services provided under the contract;

Compliance with contract terms and conditions;

Effectiveness of management;

Willingness to cooperate with and assist the customer in routine matters, and when confronted by unexpected difficulties; and

Business integrity / business conduct. The Government will use past performance information primarily to assess an offeror’s capability to meet the solicitation performance requirements, including the relevance and successful performance of the offeror’s work experience. The Government may also use this data to evaluate the credibility of the offeror’s proposal. In addition, the Contracting Officer may use past performance information in making a determination of responsibility.

(5) Evidence that the offeror/quoter can provide the necessary personnel, equipment, and financial resources needed to perform the work;

(6) The offeror shall address its plan to obtain all licenses and permits required by local law (see DOSAR 652.242‐73 in Section 2) to include, but not be limited to, DTI/SEC registration, Certificate of registration from National Telecommunication Commission (NTC), Mayor's Permit/Business Permit, SSS registration and Philhealth registration. If offeror already possesses the locally required licenses and permits, a copy shall be provided.

(7) The offeror’s plan for Cellphone Services to include but not limited to:

(a) A work plan taking into account all work elements in Section 1, Performance Work Statement.

(b) Identify types and quantities of equipment, supplies and materials required for performance of services under this contract. Identify if the offeror already possesses the listed items and their condition for suitability and if not already possessed or inadequate for use how and when the items will be obtained;

(c) Plan of ensuring quality of services including but not limited to contract administration and oversight; and

(d) (1) If insurance is required by the solicitation, a copy of the Certificate of Insurance(s), or (2) a statement that the Contractor will get the required insurance, and the name of the insurance provider to be used.

(8) Information on Connectivity within local network coverage around Metro Manila, specifically in the areas of Manila, Makati, Pasay, Bonifacio Global City and local provinces and other areas in Luzon, Visayas and Mindanao.

(9) List of International Roaming contracts.

(10) Offeror is required to provide a copy of the Rate Plan Subscription and detailed value added services.

(11) Evidence that the Contractor has a recovery plan in the event of an emergency or disaster.

(12) Any other written information that will provide proof of the company’s technical and financial responsibility

Evidence of the financial resources must include but is not limited to:

(a) Financial statements. The offeror shall provide current statement of its financial condition, certified by a third party. The current statement shall include:

• Income (profit‐loss) Statement that shows profitability for the past three (3) years;

• Balance sheet that shows the assets owned and the claims against those assets, or what firm owns and what it owes; and

• Cash Flow Statement that shows the firm's sources and uses of cash during the most recent accounting period. This will help the Government asses a firm's ability to pay its obligations;

(b) Certification of credit lines with banks/financial institutions, suppliers, etc.;

Any other written information that will provide proof of the company’s technical and financial responsibility.

Comparative Evaluation

A comparative evaluation will be performed in accordance with FAR 13.106‐2(b)(3). A comparative evaluation is defined as the act of comparing two or more offers in response to the RFQ. The item‐by‐item comparison is performed by comparing each offer to directly to one another to determine which provides the best value to the Department utilizing technical, past performance criteria and price as described below. This is NOT a low price technically acceptable or trade‐off process.

Evaluation Criteria

Technical: Technical will be evaluated on the basis of a direct comparison to other offers to discern if there is any kind of technical quality superiority that would support an award to a higher priced offer. Technical discriminators by requirement may include:

Minimum Technical Requirements non‐price/quality discriminators

Calls within Philippines

24‐hour coverage greater than 90% local network coverage around X; Latest technology as proxy for call quality/reception pre 4G/4G/ 5G etc.

International Calls

24‐hour coverage for international connectivity with the USA, all European countries, and all other worldwide;

Number of minutes included (if monthly); Number of countries outside of USA and Europe

International Roaming

Identification of reputable partner; The Contractor shall provide as extensive international roaming connectivity as possible, with the special interest of the Government for roaming within all Asian Countries and the USA with priority on Washington D.C. and vicinity.

SMS Messaging

The Contractor shall provide access to around the clock SMS messaging. Allow sending and replying to non‐standard number including 46820118.

24‐hour Customer Service Live human reception after hours; direct line for preferred clients