19RB1026Q0002_Solicitation.pdf

AUTHORIZED FOR LOCAL REPRODUCTION STANDARD FORM 1449 (REV. 02/2012)

PREVIOUS EDITION IS NOT USABLE Computer Generated Prescribed by GSA - FAR (48 CFR) 53.212

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

1. REQUISITION NUMBER

PAGE 1 OF

2. CONTRACT NO.

3. AWARD/EFFECTIVE DATE 4. ORDER NUMBER

5. SOLICITATION NUMBER

19RB1026Q0002

6. SOLICITATION ISSUE DATE

August 14, 2026

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME

Miroslav Kolundzic

b. TELEPHONE NUMBER(No collect calls) blg-procurement@state.gov

8. OFFER DUE DATE/ LOCAL TIME

17:00 Belgrade time, on August 31, 2026

9. ISSUED BY CODE 10. THIS ACQUISITION IS UNRESTRICTED OR SET ASIDE:____ % FOR:

U.S. Embassy

GSO

Bul. Kneza A. Karadjordjevica 92 11040 Belgrade Serbia

SMALL BUSINESS WOMEN-OWNED SMALL BUSINESS

HUBZONE SMALL

BUSINESS

(WOSB) ELLIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM NAICS:

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

EDWOSB

8 (A) SIZE STANDARD:

11. DELIVERY FOR FOB DESTINAT-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS 13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ IFB RFP

15. DELIVER TO CODE 16. ADMINISTERED BY CODE

U.S. Embassy GSO/Contracting Officer Bul. Kneza A. Karadjordjevica 92 11040 Belgrade, Serbia

17a. CONTRACTOR/

OFFERER

CODE FACILITY

CODE

18a. PAYMENT WILL BE MADE BY

U.S. Embassy B&F Bul. Kneza A. Karadjordjevica 92 11040 Belgrade, Serbia

CODE

UEI # _____________________

TELEPHONE NO.

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN

OFFER

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK

BELOW IS CHECKED SEE ADDENDUM

19.

ITEM NO.

20.

SCHEDULE OF SUPPLIES/SERVICES

21.

QUANTITY

22.

UNIT

23.

UNIT PRICE

24.

AMOUNT

Cell phone services, Base Year Cell phone services, 1st Option Year Cell phone services, 2nd Option Year

Year

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA

26. TOTAL AWARD AMOUNT (For Govt. Use Only)

27a.SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4 AND FAR 52.212-3 ARE ATTACHED. ADDENDA ARE ARE NOT ATTACHED

27b.CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN ____ COPIES TO

ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DELIVER ALL ITEMS SET

FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY ADDITIONAL SHEETS SUBJECT

TO THE TERMS AND CONDITIONS SPECIFIED HEREIN.

29. AWARD OF CONTRACT: REF. _________________ OFFER DATED ____________.

YOUR OFFER ON SOLICITATION (BLOCK 5), INCLUDING ANY ADDITIONS OR

CHANGES WHICH ARE SET FORTH HEREIN, IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30b. NAME AND TITLE OF SIGNER (Type or print)

30c. DATE SIGNED

31b. NAME OF CONTRACTING OFFICER (Type or print)

31c. DATE SIGNED

U.S. Embassy Belgrade 19RB1026Q0002

19.

ITEM NO.

20.

SCHEDULE OF SUPPLIES/SERVICES

21.

QUANTITY

22.

UNIT

23.

UNIT PRICE

24.

AMOUNT

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED: _______________________________

32b. SIGNATURE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32c. DATE 32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32f. TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT REPRESENTATIVE

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

33. SHIP NUMBER 34. VOUCHER NUMBER 35. AMOUNT VERIFIED

CORRECT FOR

36. PAYMENT 37. CHECK NUMBER

PARTIAL FINAL

COMPLETE PARTIAL

A

38. S/R ACCOUNT NO.

39. S/R VOUCHER NO. 40. PAID BY

41.a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT 42a. RECEIVED BY (Print) 41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER

41C. DATE

42b. RECEIVED AT (Location)

42c. DATE REC’D (YY/MM/DD) 42d. TOTAL CONTAINERS

STANDARD FORM 1449 (REV. 2/2012) BACK

TABLE OF CONTENTS

Section 1 - The Schedule

• SF 1449 cover sheet

• Continuation To SF-1449, RFQ Number 19RB1026Q0002, Prices, Block 23

• Continuation To SF-1449, RFQ Number 19RB1026Q0002, Schedule of

Supplies/Services, Block 20 Description/Specifications/Work Statement

• Attachment 1 Cybersecurity Supply Chain Risk Management (C-SCRM)

Questionnaire

Section 2 - Contract Clauses

• Contract Clauses

• Addendum to Contract Clauses - FAR and DOSAR Clauses not Prescribed in Part 12

Section 3 - Solicitation Provisions

• Solicitation Provisions

• Addendum to Solicitation Provisions - FAR and DOSAR Provisions not Prescribed in

Part 12

Section 4 - Evaluation Factors

• Evaluation Factors

• Addendum to Evaluation Factors - FAR and DOSAR Provisions not Prescribed in

Part 12

Section 5 - Representations and Certifications

• Representations and Certifications

• Addendum to Offeror Representations and Certifications - FAR and DOSAR

Provisions not Prescribed in Part 12

SECTION 1 - THE SCHEDULE

CONTINUATION TO SF-1449

RFQ NUMBER 19RB1026Q0002

PRICES, BLOCK 23

1. SCOPE OF CONTRACT

The Contractor shall provide mobile telephone services to Embassy of the United States of America in Belgrade, Serbia. The prices listed below shall include all labor, materials, insurance (see FAR 52.228-4 and 52.228-5), overhead, and profit. The Government will pay the Contractor on a monthly basis for Standard Services that have been satisfactorily performed.

Temporary Additional Services are defined as rental on a daily basis of cell phones with SIM cards. These services shall support special events at the Post. The Contractor shall provide Temporary Additional Services in addition to the Standard Services specified in this contract. The Contracting Officer shall order Temporary Additional Services on an as needed basis. This work shall not be subcontracted. The Contracting Officer may require the Contractor to provide Temporary Additional Services with 24 hours advance notice.

The Contractor shall include in its next regular invoice details of the Temporary Additional Services and, if applicable, the materials provided and requested under Temporary Additional Services. The Contractor shall also include a copy of the Contracting Officer’s written confirmation for the Temporary Additional Services.

The Contractor must geographically cover most of Serbia with 3G/4G network and 5G network. Additionally, the contractor shall provide 4G signal as a minimum at the U.S. Embassy compound.

For SIM cards, the contractor must provide at least 400 SIM cards within a Closed User Group (CUG) service for all subscribers, that can be separated into two groups, Official and EFM, each with a specific default setup.

CUG members are defined as any person from within U.S. Embassy staff and/or family members working at the U.S. Embassy. CUG change order can only be made and approved by U.S. Embassy staff. Additionally, the contractor should allow the Government to maintain 10 unused SIM’s that can be activated within 24 hours upon request and provide unlimited mobile data SIM cards as requested. If applicable, contractor must provide the Government with access to an Internet portal for SIM card activation/deactivation requests. All SIM cards must have the ability to be converted to eSIMs.

For roaming coverage, the contractor must offer special discount price for all calls towards the USA, geographic zone 4 and free data and voice roaming services within the Western Balkans region and the European Union when it becomes available and have the ability to provide unlimited mobile data SIM cards when requested by the U.S. Embassy in writing.

The Contractor must have a current license for public mobile telecommunications network services issued by Regulatory Agency for Electronic Communications and Postal Services (RATEL) for the territory of the Republic of Serbia.

The contractor shall own the equipment and infrastructure for providing mobile communication services.

Offers from virtual network operators that do not use their own infrastructure to provide connectivity but lease infrastructure and equipment from other cellular network carriers will not be considered.

2 PERIOD OF PERFORMANCE

The contract will be for a one-year period from the date of the contract award, with two one-year options to renew.

3. PRICING

3.1 BASE YEAR

Standard Services - Estimated Quantities:

# Service Estimated

Annual Amount

Unit Unit Price RSD Total Price RSD

SIM card (approximately 400 SIM cards x 12 months)

4,800 SIM/Month

Calls within “The Government” Closed User Group (CUG) 24 hours a day

900,000 Minute

3 Calls within network 900,000 Minute

4 Calls outside network 756,000 Minute

International calls (to the United States)

10,500 Minute

Roaming - Incoming calls from Serbia to the U.S.*

2,100 Minute

Short Messaging Services (SMS) – domestic

216,000 Each

In Roaming - Short Messaging Services (SMS) in EU and US

20,000 Each

Unlimited monthly Internet access (approximately 400 SIM cards x 12 months)

4,800 SIM/Month

10 Roaming charges in the EU (European Union)** N/A Lump sum 100,000.00

BASE YEAR TOTAL RSD

*The unit price shown is the current valid price for calls to/from the United States for the purpose of estimating the total amount of the contract.

*Roaming calls, incoming and outgoing, will vary based on the pricing of the foreign mobile telephony operator's rates from whose networks calls are being redirected to/from

Additional Services at no cost to the Embassy:

1. Free activation/deactivation of roaming services

2. Free initiation of new users of the closed group

3. Free message delivery notification

4. Free unlimited SMS (Short Messaging Service) messaging within Closed User Group

5. 100 free domestic SMS (Short Messaging Service) outside Closed User Group for each user every month

6. Free notification of missed calls by SMS message

7. Free notification of the availability of a user previously unreachable via SMS message

8. Free activation and retrieving of voice mail

9. Free incoming call identification service

10. Free hiding of caller's identification

11. Free setup of profiles

12. Free changing and creation of new user profiles within the group

13. Free access to monthly call listing via the Internet

14. Free access to monthly invoices via the Internet

15. Free access to an Internet web portal for activating/deactivating SIM cards, roaming, etc.

16. Inclusion of Embassy land-line telephone numbers in the "Embassy" Closed User Group (CUG) 24/7

17. Roaming service at no additional cost in West Balkan region

18. **Roaming service at no additional cost in European Union when it becomes available

19. The Provider should allow U.S. Embassy to maintain 10 unused SIM’s that can be activated within 24 hours upon request

3.2 FIRST OPTION YEAR

Annual Amount

Unit Unit Price RSD Total Price RSD

SIM card (approximately 400 SIM cards x 12 months)

4,800 SIM/Month

Calls within “The Government” Closed User Group (CUG) 24 hours a day

900,000 Minute

3 Calls within network 900,000 Minute

4 Calls outside network 756,000 Minute

International calls (to the United States)

10,500 Minute

Roaming - Incoming calls from Serbia to the U.S.*

2,100 Minute

Short Messaging Services (SMS) – domestic

216,000 Each

In Roaming - Short Messaging Services (SMS) in EU and US

20,000 Each

Unlimited monthly Internet access (approximately 400 SIM cards x 12 months)

4,800 SIM/Month

10 Roaming charges in the

FIRST OPTION YEAR TOTAL RSD

*The unit price shown is the current valid price for calls to/from the United States for the purpose of estimating

*Roaming calls, incoming and outgoing, will vary based on the pricing of the foreign mobile telephony

3. Free message delivery notification

4. Free unlimited SMS (Short Messaging Service) messaging within Closed User Group

5. 100 free domestic SMS (Short Messaging Service) outside Closed User Group for each user every month

6. Free notification of missed calls by SMS message

7. Free notification of the availability of a user previously unreachable via SMS message

8. Free activation and retrieving of voice mail

9. Free incoming call identification service

10. Free hiding of caller's identification

11. Free setup of profiles

12. Free changing and creation of new user profiles within the group

13. Free access to monthly call listing via the Internet

14. Free access to monthly invoices via the Internet

15. Free access to an Internet web portal for activating/deactivating SIM cards, roaming, etc.

16. Inclusion of Embassy land-line telephone numbers in the "Embassy" Closed User Group (CUG) 24/7

17. Roaming service at no additional cost in West Balkan region

18. **Roaming service at no additional cost in European Union when it becomes available

19. The Provider should allow U.S. Embassy to maintain 10 unused SIM’s that can be activated within 24 hours upon request

3.3 SECOND OPTION YEAR

Annual Amount

Unit Unit Price RSD Total Price RSD

SIM card (approximately 400 SIM cards x 12 months)

4,800 SIM/Month

Calls within “The Government” Closed User Group (CUG) 24 hours a day

900,000 Minute

3 Calls within network 900,000 Minute

4 Calls outside network 756,000 Minute

International calls (to the United States)

10,500 Minute

Roaming - Incoming calls from Serbia to the U.S.*

2,100 Minute

7 Short Messaging 216,000 Each

Services (SMS) – domestic

In Roaming - Short Messaging Services (SMS) in EU and US

20,000 Each

Unlimited monthly Internet access (approximately 400 SIM cards x 12 months)

4,800 SIM/Month

10 Roaming charges in the

SECOND OPTION YEAR TOTAL RSD

*The unit price shown is the current valid price for calls to/from the United States for the purpose of estimating

*Roaming calls, incoming and outgoing, will vary based on the pricing of the foreign mobile telephony

3. Free message delivery notification

4. Free unlimited SMS (Short Messaging Service) messaging within Closed User Group

5. 100 free domestic SMS (Short Messaging Service) outside Closed User Group for each user every month

6. Free notification of missed calls by SMS message

7. Free notification of the availability of a user previously unreachable via SMS message

8. Free activation and retrieving of voice mail

9. Free incoming call identification service

10. Free hiding of caller's identification

11. Free setup of profiles

12. Free changing and creation of new user profiles within the group

13. Free access to monthly call listing via the Internet

14. Free access to monthly invoices via the Internet

15. Free access to an Internet web portal for activating/deactivating SIM cards, roaming, etc.

16. Inclusion of Embassy land-line telephone numbers in the "Embassy" Closed User Group (CUG) 24/7

17. Roaming service at no additional cost in West Balkan region

18. **Roaming service at no additional cost in European Union when it becomes available

19. The Provider should allow U.S. Embassy to maintain 10 unused SIM’s that can be activated within 24 hours upon request

3.4 CONTRACT TOTAL

Base Year Total

First Option Year Total

Second Option Year Total

CONTRACT GRAND TOTAL

4. VALUE ADDED TAX

Value Added Tax (VAT) is not applicable to this contract and shall not be included in the CLIN rates or invoices because the U.S. Embassy has a tax exemption certificate from the host government.

The Contractor shall include the following statement on invoices submitted for payment

"Oslobodjeno plaćanja PDV-a po članu 24. st.1.16 pod tačka 1. Zakona o PDV (Službeni glasnik RS br. 84/04, 86/04, 61/05, 61/07, 93/12, 108/1368/14-dr. zakon, 142/14, 83/15, 108/16113/17,30/18, 72/18 i 153/20“. (“Exempt from VAT under article 24, paragraph 1.16, item 1 on the Law on VAT” Official Gazette of RS nos. 84/04, 86/04, 61/05, 61/07, 93/12, 108/1368/14-dr. zakon, 142/14, 83/15, 108/16113/17,30/18, 72/18 i 153/20).”

5. CONTRACT MINIMUM/MAXIMUM

During the Base Year of the contract, and during the option year that might be exercised, the United States Government (USG) shall place orders totaling a minimum of RSD 2,000,000. This reflects the contract minimum guarantee for each period of performance. The number of all orders, for the base and all option years shall not exceed RSD 120,000,000. This reflects the contract maximum.

CONTINUATION TO SF-1449

RFQ NUMBER 19RB1026Q0002

INDEFINITE DELIVERY/INDEFINITE QUANTITY CONTRACT

SCHEDULE OF SERVICES, BLOCK 20

1. PERFORMANCE WORK STATEMENT

This solicitation is for mobile telephone services for the Embassy of the United States in Belgrade, Serbia. The U.S. Embassy is using approximately 400 mobile phone lines for official purposes. The Contractor shall provide complete mobile telephone services for the U.S. Embassy in Belgrade as follows:

Standard cell phone voice and data services. Standard service at minimum shall include:

a) National calls service

b) International calls service

c) SMS and MMS messaging service

d) Data service

e) Voice Mail service

f) Calls within Closed User Group (CUG)

g) 5G/VOLTE/LTE/4G/3G/LTE/GPRS/EDGE/UMTS/HSDPA/WLAN capability

h) Ability to cancel and issue new cell phone numbers

i) Voice over LTE (VOLTE) service cost

j) Service Provider Number Portability

k) SIM card conversion to eSim option

The Contractor shall ensure that the connection through its network is of the highest quality possible and shall be uninterrupted, clear, and with no static. Network problems shall be remedied immediately, and the Contracting Officer’s Representative (COR) must be immediately informed of any problems and their resolution. All issued SIM cards should have the ability to call any land line telephone number and mobile regardless of service operator within Serbia. Issued SIM cards should be able to receive calls from all the telephone service providers within Serbia and abroad with no restriction.

1.1 CALLS WITHIN SERBIA (National calls)

The Contractor shall ensure on a 24-hour basis at least 90% local network coverage within Serbia with 100% coverage of all urban areas and main traffic routes.

1.2 INTERNATIONAL CALLS

The Contractor shall ensure on a 24-hour basis international connectivity with the USA, all European countries, and all other countries worldwide where telephone services are available.

1.3 INTERNATIONAL ROAMING

The Contractor shall provide as extensive international roaming connectivity as possible, with the special interest of the Government for roaming within the region of The Western Balkan Region, European Union, and USA at comparable rates. Roaming shall be disabled by default on all SIM cards unless explicitly authorized in writing by the CO. The Contractor shall provide the same promotional reduced roaming rate travel packages to the Government which are offered to the general public. Should no-additional-cost roaming service become available within the European Union at any point during the period of performance of this contract, the

Contractor shall promptly extend such service to the Government at no additional charge, effective as of the date such service becomes available.

1.4 WIRELESS APPLICATION PROTOCOL (WAP) – 5G/4G/3G/LTE/GPRS/EDGE

The Contractor shall provide Internet connection through their network to the Wireless Application Protocol (WAP) Internet sites. Internet service shall be disabled by default on all SIM cards unless explicitly authorized in writing by the U.S. Embassy Government Staff and authorized Government staff.

1.5 SMS MESSAGING

The Contractor shall provide access to around the clock SMS and MMS messaging.

1.6 DATA SERVICES

The Contractor shall provide data services at the flat subscription rate for each package selected as stated in Section 1, 3. Prices. Data services shall be disabled by default on all SIM cards unless explicitly authorized in writing by the U.S. Embassy Government Staff and authorized Government staff.

1.7 VOICE MAIL

The Contractor shall provide Voice Mail services in English and Serbian Language. A Voice Mail Box shall be prepared for each number separately as per standard practice.

1.8 DATA LIMIT WARNING MESSAGE

The Contractor shall provide free of charge a warning message to users and to the COR, when they use up to 30,000 RSD of the data/voice roaming which their contracted data plan allows.

1.9 CUSTOMER SERVICE

The Contractor shall provide technical support for setting up voice mail, roaming questions, questions on the phone features, number changes, manufacturer’s warranty information, and all other matters concerning the mobile telephone services through the Contractor’s Key Account Manager (KAM).

1.10 SERVICE PROVIDER PORTABILITY

In the event the contract is awarded to a new service provider, the contractor shall transfer numbers from previous network to the new network overnight, within 5 hours from the start of transfer to minimize downtime.

1.11 DETAILED BILLING

1.11.1 The Contractor shall provide a monthly breakdown of calls made by individual numbers. The breakdown shall clearly show:

Called Number Time and Date of the Call Duration of the Call Price Roaming service provider’s name (if any roaming exists)

1.11.2 The Contractor shall enable access to an Internet portal where authorized U.S. Embassy financial management staff can access and download monthly lists of calls made at the end of each current month for the previous month.

The contractor shall enable access to an Internet portal where authorized U.S. Embassy staff may monitor or change each SIM card network parameters.

2. INVOICING

2.1 The Contractor shall submit proper monthly invoices to the COR at the address shown in DOSAR clause 652.232-70 PAYMENT SCHEDULE AND INVOICE SUBMISSION (FIXED-PRICE) (AUG 1999). In order for the invoice to be considered proper, the invoice must include the following information:

• Contractor's name and bank account information for payments by wire transfers

• Invoice Date

• Contract Number

• A summary showing a listing of each line with total monthly price in local currency for that line. A detailed invoice for each agency has to be attached to each summary invoice and should include the cost breakdown by each telephone line according to the pricing schedule

• A detailed list of all calls made for each line

• Prompt payment discount, if any

• Name, title, phone number, and address of person to contact in case of defective invoice

2.2 If an invoice does not contain the above information, the Government reserves the right to reject the invoice as improper and return it to the Contractor within 7 calendars days of receipt. The Contractor shall then submit a proper invoice.

2.3 The U.S. Embassy financial management staff will take each summary invoice and furnish the detailed invoice to the appropriate official in each individual Government agency. That agency representative will review the detailed invoice and either approve for payment or advise the U.S. Embassy financial management staff of any inaccuracies found. It shall be the U.S. Embassy Financial staff and/or the COR who will interact with the Contractor on any invoice problems.

2.4 The Contractor will send all invoices to the address in DOSAR clause 652.232-70 PAYMENT

SCHEDULE AND INVOICE SUBMISSION (FIXED-PRICE) (AUG 1999)

2.5 Payment shall be made in local currency by Electronic Funds Transfer (EFT) within 30 days after receipt of a proper invoice.

2.6 The Government will provide proof of a direct exemption of Value Added Tax (VAT) in accordance with host country VAT laws.

3.0 KEY PERSONNEL

3.1 The Key Account Manager (KAM) must be able to converse in English and Serbian. The Contractor shall assign to this contract the following key person:

POSITION/FUNCTION ___________________ NAME _________________

3.2 During the first 90 days of performance, the Contractor shall make no substitutions of key personnel unless the substitution is required due to illness, death, or termination of employment. The Contractor shall notify the Contracting Officer within 15 calendar days after the occurrence of any of these events and provide the information required below to the Contracting Officer at least 15 days before making any permanent substitutions.

3.3 After the first 90 days of performance, the Contractor may substitute a key person if the Contractor determines that it is necessary. The Contractor shall notify the Contracting Officer of the proposed action immediately. Prior to making the substitution, the Contractor will provide the information required below to the Contracting Officer.

3.4 The Contractor shall provide a detailed explanation of the circumstances requiring the proposed substitution, a complete résumé for the proposed substitute. The proposed substitute shall possess qualifications comparable to the original key person. The Contracting Officer will notify the Contractor of its approval or disapproval of the substitution within 15 calendar days after receiving the required information. The Government will modify the contract to reflect any changes in key personnel.

4. PERMITS

Without additional cost to the Government, the Contractor shall obtain all permits, licenses, and appointments required for the work under this contract. The Contractor shall obtain these permits, licenses, and appointments in compliance with applicable laws of the Republic of Serbia.

Mobile Service Provider must be licensed by the Serbian Regulatory Agency for Electronic telecommunication and Postal service.

5. RESERVED.

6. ADDITION OF NEW LINES

The Contractor shall provide a fully functional SIM card, telephone number, and appropriate security codes without a phone instrument to the COR within 24 hours after receiving a delivery order under the contract.

7. NON-OFFICIAL LINES

This Contract is valid only for official Government needs.

8. DISCLOSURE OF INFORMATION

Any information made available to the Contractor by the Government shall be used only for the purpose of carrying out the provisions of this contract and shall not be divulged or made known in any manner to any person except as may be necessary in the performance of the contract.

9. TECHNOLOGICAL REFRESHMENT

After contract award, the Government may, pursuant to FAR clause 52.212-4 - Contract Terms and Conditions –Commercial Items, paragraph (c), Changes, request changes within the scope of the contract. These changes may be required to improve performance or react to changes in technology.

The Contractor may propose for the Government’s technological refreshment, substitutions or additions for any provided products or services that may become available as a result of technological improvements. The Government may, at any time during the term of this contract or any extensions thereof, modify the contract to acquire products which are similar to those under the contract and that the Contractor has, or has not, formally announced for marketing purposes. This action is considered to be within the scope of the contract. At the option of the Government, a demonstration of the substitute product may be required. The Government is under no obligation to modify the contract in response to the proposed additions or substitutions.

Such substitutions or additions may include any part of, or all of, a given product(s) provided that the following conditions are met and substantiated by documentation in the technological refreshment proposal:

The proposed product(s) shall meet all of the technical specifications of this document and conform to the terms and conditions cited in the contract.

The proposed product(s) shall have the capacity, performance, or functional characteristics equal to or greater than, the current product(s).

The proposal shall discuss the impact on hardware, services, and delivery schedules. The cost of the changes not specifically addressed in the proposal shall be borne entirely by the Contractor.

Contractor has the right to withdraw, in whole or in part, any technological refreshment proposal prior to acceptance by the Government. Contractor will use commercially reasonable efforts to ensure that prices for substitutions or additions are comparable to replaced or discontinued products. If a technological refreshment proposal is accepted and made a part of this contract, an equitable adjustment, increasing or decreasing the contract price, may be required and any other affected provisions of this contract shall be made in accordance with FAR clause 52.212-4, paragraph (c), Changes, and other applicable clauses of the contract.

10. SPECIAL SHORT-TERM PROMOTIONS

For the entire contract duration, the Contractor will offer the U.S. Embassy the option to take advantage of any promotional programs that it offers, and that are suited for use by U.S. Embassy staff. The U.S. Embassy, at its own discretion, will have the option to take or reject the opportunity.

11. DELIVERY ORDERS

The Contracting Officer will issue delivery orders to order phone and services to the Contractor for performance of work under this contract. If an order is given orally, it will be followed up by a written delivery order within 7 days.

12. RESERVED

13. EQUIPMENT RETURN/DEFECTIVE POLICY

The Provider shall replace/deactivate any lost or damaged SIM card with the same number within maximum of one working day upon written notice from U.S. Embassy.

14. CUSTOMER SERVICE CENTERS

The Contractor is to provide a telephone number for the purpose of reporting equipment problems and malfunctions, billing inquiries, and customer question regarding accounts and services.

15. SURVIVABILITY AND RECOVERY

The Contractor shall have a working system of network survivability in case of emergencies and serious disasters when all networks may be jammed or when parts of the network are destroyed.

The Contractor shall have a recovery plan in place that shall deal with such occurrences.

The Provider Shall inform U.S. Embassy Belgrade about any disruption of service at cellphone tower closest to Chancery due to regular maintenance work.

16. MINIMUM PERFORMANCE STANDARDS

The Cell Phone Service Provider shall perform and deliver its services in accordance with the herein prescribed Minimum Performance Standards.

No. Product/Service Performance Attribute Definition Service Level

Agreement (SLA) 1 Provide KAM support Speed and efficiency

Ability to quickly and accurately provide KAM administrative support or Customer Service.

All requests need to be reply within 12 hours on working day (ticket number assigned).

2 Delivery Speed, Efficiency Ability to deliver goods/services promptly

Sufficient supporting staff to accommodate and respond to requests.

3 Billing Accuracy Ability to generate billing statements without errors

Zero-error or no discrepancy between invoices and attachments

Clarity Generate bills that are transparent or easy to understand

Minimize returns for clarification/explanation

Account management

Ability to generate statements when required

One working day within working week

4 Service quality Accessibility Ability to access or approach the service provider

Requests placement:

call land line, cell phone, e-mail.

Responded within one working day

Responsiveness Willingness to assist US Embassy Belgrade

Acknowledge receipt of request within 12 hours on working day

Problem Solving Complaint Handling One week for major technical issues

QUALITY ASSURANCE AND SURVEILLANCE PLAN (QASP)

This plan provides an effective method to promote satisfactory contractor performance. The QASP provides a method for the Contracting Officer's Representative (COR) to monitor Contractor performance, advise the Contractor of unsatisfactory performance, and notify the Contracting Officer of continued unsatisfactory performance. The Contractor, not the Government, is responsible for management and quality control to meet the terms of the contract. The role of the Government is to monitor quality to ensure that contract standards are achieved.

Performance Objective Scope of Work Paragraphs Performance Threshold

Services.

Performs all cell phone services set forth in the Scope of Work.

1. thru 17.

All required services are performed and no more than one

(1) customer complaint is received per month.

1. SURVEILLANCE. The COR will receive and document all complaints from Government personnel regarding the services provided. If appropriate, the COR will send the complaints to the Contractor for corrective action.

2. STANDARD. The performance standard is that the Government receives no more than one (1) [Note to

Contracting Officer: Insert other number if desired] customer complaint per month. The COR shall notify the Contracting Officer of the complaints so that the Contracting Officer may take appropriate action to enforce the inspection clause (FAR 52.212.4, Contract Terms and Conditions-Commercial Items (Nov 2003), if any of the services exceed the standard.

3. PROCEDURES.

(a) If any Government personnel observe unacceptable services, either incomplete work or required services not being performed they should immediately contact the COR.

(b) The COR will complete appropriate documentation to record the complaint.

(c) If the COR determines the complaint is invalid, the COR will advise the complainant. The COR will retain the annotated copy of the written complaint for his/her files.

(d) If the COR determines the complaint is valid, the COR will inform the Contractor and give the

Contractor additional time to correct the defect, if additional time is available. The COR shall determine how much time is reasonable.

(e) The COR shall, as a minimum, orally notify the Contractor of any valid complaints.

(f) If the Contractor disagrees with the complaint after investigation of the site and challenges the validity of the complaint, the Contractor will notify the COR. The COR will review the matter to determine the validity of the complaint.

(g) The COR will consider complaints as resolved unless notified otherwise by the complainant.

(h) Repeat customer complaints are not permitted for any services. If a repeat customer complaint is received for the same deficiency during the service period, the COR will contact the Contracting Officer for appropriate action under the Inspection clause.

SECTION 2 - CONTRACT CLAUSES

52.212-4 CONTRACT TERMS AND CONDITIONS – COMMERCIAL ITEMS AND COMMERCIAL

SERVICES (JAN 2026) is incorporated by reference. (SEE SF-1449, BLOCK 27A)

52.212-5 RESERVED

THE FOLLOWING FAR CLAUSES ARE PROVIDED IN FULL TEXT:

52.240-91 SECURITY PROHIBITIONS AND EXCLUSIONS (JAN 2026)

(a) Definitions. As used in this clause— American Security Drone Act-covered foreign entity means an entity included on a list that the Federal Acquisition Security Council (FASC) develops and maintains and publishes in the System for Award Management (SAM) at https://www.sam.gov (section 1822 of Pub. L. 118-31, 41 U.S.C.

3901 note prec.).

Backhaul means intermediate links between the core network, or backbone network, and the small subnetworks at the edge of the network (e.g., connecting cell phones/towers to the core telephone network). Backhaul can be wireless (e.g., microwave) or wired (e.g., fiber optic, coaxial cable, Ethernet).

Covered application means the social networking service TikTok or any successor application or service developed or provided by ByteDance Limited or an entity owned by ByteDance Limited.

Covered article, as defined in 41 U.S.C. 4713(k), means:

(1) Information technology, as defined in 40 U.S.C. 11101, including cloud computing services of all types;

(2) Telecommunications equipment or telecommunications service, as those terms are defined in section 3 of the Communications Act of 1934 (47 U.S.C. 153);

(3) The processing of information on a Federal or non-Federal information system, subject to the requirements of the Controlled Unclassified Information program (see 32 CFR part 2002); or

(4) Hardware, systems, devices, software, or services that include embedded or incidental information technology.

Covered foreign country means The People’s Republic of China. Covered telecommunications equipment or services means—

(1) Telecommunications equipment produced by Huawei Technologies Company or ZTE Corporation (or any subsidiary or affiliate of such entities);

(2) For the purpose of public safety, security of Government facilities, physical security surveillance of critical infrastructure, and other national security purposes, video surveillance and telecommunications equipment produced by Hytera Communications Corporation, Hangzhou Hikvision Digital Technology Company, or Dahua Technology Company (or any subsidiary or affiliate of such entities);

(3) Telecommunications or video surveillance services provided by such entities or using such equipment; or

(4) Telecommunications or video surveillance equipment or services produced or provided by an entity that the Secretary of Defense, in consultation with the Director of National Intelligence or the Director of the Federal Bureau of Investigation, reasonably believes to be an entity owned or controlled by, or otherwise connected to, the government of a covered foreign country.

Critical technology means— https://www.sam.gov/

(1) Defense articles or defense services included on the United States Munitions List set forth in the International Traffic in Arms Regulations under subchapter M of chapter I of title 22, Code of Federal Regulations;

(2) Items included on the Commerce Control List set forth in Supplement No. 1 to part 774 of the Export Administration Regulations under subchapter C of chapter VII of title 15, Code of Federal Regulations, and controlled—

(i) Pursuant to multilateral regimes, including for reasons relating to national security, chemical and biological weapons proliferation, nuclear nonproliferation, or missile technology; or

(ii) For reasons relating to regional stability or surreptitious listening;

(3) Specially designed and prepared nuclear equipment, parts and components, materials, software, and technology covered by part 810 of title 10, Code of Federal Regulations (relating to assistance to foreign atomic energy activities);

(4) Nuclear facilities, equipment, and material covered by part 110 of title 10, Code of Federal Regulations (relating to export and import of nuclear equipment and material);

(5) Select agents and toxins covered by part 331 of title 7, Code of Federal Regulations, part 121 of title 9 of such Code, or part 73 of title 42 of such Code; or

(6) Emerging and foundational technologies controlled pursuant to section 1758 of the Export Control Reform Act of 2018 (50 U.S.C. 4817).

FASC-prohibited unmanned aircraft system means an unmanned aircraft system manufactured or assembled by an American Security Drone Act—covered foreign entity.

FASCSA order means any of the following orders issued under the Federal Acquisition Supply Chain Security Act (FASCSA) requiring removing covered articles from executive agency information systems or excluding one or more named sources or named covered articles from executive agency procurement actions, as described in 41 CFR 201-1.303(d) and (e):

(1) The Secretary of Homeland Security may issue FASCSA orders that apply to civilian agencies, to the extent not covered by paragraph (2) or (3) of this definition. This type of FASCSA order may be referred to as a Department of Homeland Security (DHS) FASCSA order.

(2) The Secretary of Defense may issue FASCSA orders that apply to the Department of Defense (DoD) and national security systems other than sensitive compartmented information systems. This type of FASCSA order may be referred to as a DoD FASCSA order.

(3) The Director of National Intelligence (DNI) may issue FASCSA orders that apply to the intelligence community and sensitive compartmented information systems, to the extent not covered by paragraph (2) of this definition. This type of FASCSA order may be referred to as a DNI FASCSA order.

Information technology, as defined in 40 U.S.C. 11101(6)—

(1) Means any equipment or interconnected system or subsystem of equipment, used in the automatic acquisition, storage, analysis, evaluation, manipulation, management, movement, control, display, switching, interchange, transmission, or reception of data or information by the executive agency, if the equipment is used by the executive agency directly or is used by a contractor under a contract with the executive agency that requires the use—

(i) Of that equipment; or (ii) Of that equipment to a significant extent in the performance of a service or the furnishing of a product;

(2) Includes computers, ancillary equipment (including imaging peripherals, input, output, and storage devices necessary for security and surveillance), peripheral equipment designed to be controlled by the central processing unit of a computer, software, firmware and similar procedures, services (including support services), and related resources; but

(3) Does not include any equipment acquired by a Federal contractor incidental to a Federal contract.

Intelligence community, as defined by 50 U.S.C. 3003(4), means the following—

(1) The Office of the Director of National Intelligence;

(2) The Central Intelligence Agency;

(3) The National Security Agency;

(4) The Defense Intelligence Agency;

(5) The National Geospatial-Intelligence Agency;

(6) The National Reconnaissance Office;

(7) Other offices within the Department of Defense for the collection of specialized national intelligence through reconnaissance programs;

(8) The intelligence elements of the Army, the Navy, the Air Force, the Marine Corps, the Coast Guard, the Federal Bureau of Investigation, the Drug Enforcement Administration, and the Department of Energy;

(9) The Bureau of Intelligence and Research of the Department of State;

(10) The Office of Intelligence and Analysis of the Department of the Treasury;

(11) The Office of Intelligence and Analysis of the Department of Homeland Security; or

(12) Such other elements of any department or agency as may be designated by the President, or designated jointly by the Director of National Intelligence and the head of the department or agency concerned, as an element of the intelligence community.

Interconnection arrangements means arrangements governing the physical connection of two or more networks to allow the use of another’s network to hand off traffic where it is ultimately delivered (e.g., connecting a customer of telephone provider A to a customer of telephone company B) or sharing data and other information resources.

Kaspersky Lab-covered article means any hardware, software, or service that—

(1) Is developed or provided by a Kaspersky Lab-covered entity;

(2) Includes any hardware, software, or service developed or provided in whole or in part by a Kaspersky Lab-covered entity; or

(3) Contains components using any hardware or software developed in whole or in part by a Kaspersky Lab-covered entity.

Kaspersky Lab-covered entity means—

(1) Kaspersky Lab;

(2) Any successor entity to Kaspersky Lab, including any change in name, e.g., “Kaspersky”;

(3) Any entity that controls, is controlled by, or is under common control with Kaspersky Lab; or

(4) Any entity of which Kaspersky Lab has a majority ownership.

National security system, as defined in 44 U.S.C. 3552, means any information system (including any telecommunications system) used or operated by an agency or by a contractor of an agency, or other organization on behalf of an agency—

(1) The function, operation, or use of which involves intelligence activities; involves cryptologic activities related to national security; involves command and control of military forces; involves equipment that is an integral part of a weapon or weapons system; or is critical to the direct fulfillment of military or intelligence missions, but does not include a system that is to be used for routine administrative and business applications (including payroll, finance, logistics, and personnel management applications); or

(2) Is protected at all times by procedures established for information that have been specifically authorized under criteria established by an Executive order or an Act of Congress to be kept classified in the interest of national defense or foreign policy.

Roaming means cellular communications services (e.g., voice, video, data) received from a visited network when unable to connect to the facilities of the home network either because signal coverage is too weak or because traffic is too high.

Sensitive compartmented information means classified information concerning or derived from intelligence sources, methods, or analytical processes, which is required to be handled within formal access control systems established by the Director of National Intelligence.

Sensitive compartmented information system means a national security system authorized to process or store sensitive compartmented information.

Source means a non-Federal supplier, or potential supplier, of products or services, at any tier.

Subsidiary means an entity in which more than 50 percent of the entity is owned directly by a parent corporation or through another subsidiary of a parent corporation.

Substantial or essential component means any component necessary for the proper function or performance of a piece of equipment, system, or service.

Unmanned aircraft means an aircraft that is operated without the possibility of direct human intervention from within or on the aircraft (49 U.S.C. 44801(11)).

Unmanned aircraft system means an unmanned aircraft and associated elements (including communication links and the components that control the unmanned aircraft) that are required for the operator to operate safely and efficiently in the national airspace system (49 U.S.C. 44801(12)).

(b) Prohibitions on providing or using specific products or services in performance of contract. Unless a waiver or exception applies, the Contractor is prohibited from providing any products or services to the Government or using in the performance of the contract any of the following:

(1) A covered application on any information technology owned or managed by the Government, or on any information technology used or provided by the Contractor under this contract, including equipment provided by the Contractor’s employees (section 102 of Division R of the Consolidated Appropriations Act, 2023 (Pub.

L. 117-328));

(2) A Kaspersky Lab-covered article (Section 1634 of Division A of the National Defense Authorization Act for Fiscal Year 2018 (Pub. L. 115-91));

(3) Covered telecommunications equipment or services used as a substantial or essential component of any system, or as critical technology as part of any system (paragraphs (a)(1)(A) of section 889 of the John S.

McCain National Defense Authorization Act for Fiscal Year 2019 (Pub. L. 115-232)). This does not prohibit contractors from providing—

(i) A service that connects to the facilities of a third-party, such as backhaul, roaming, or interconnection arrangements; or

(ii) Telecommunications equipment that cannot route or redirect user data traffic or cannot permit visibility into any user data or packets that such equipment transmits or otherwise handles.

(c) Prohibition on unmanned aircraft systems manufactured or assembled by American Security Drone Act— covered foreign entities.

(1) Prohibition. The Contractor is prohibited from—

(i) Delivering any FASC-prohibited unmanned aircraft system, which includes unmanned aircraft (i.e., drones) and associated elements (sections 1823 and 1826 of American Security Drone Act of 2023, within the National Defense Authorization Act for Fiscal Year 2024, Pub. L. 118-31, Div. A, Title XVIII, Subtitle B, 41 U.S.C. 3901 note prec.);

(ii) On or after December 22, 2025, operating a FASC-prohibited unmanned aircraft system in the performance of the contract (section 1824 of Pub. L. 118-31); and

(iii) On or after December 22, 2025, using Federal funds to procure or operate a FASC-prohibited unmanned aircraft system (section 1825 of Pub. L. 118-31).

(2) Procedures. The Contractor shall search SAM for the FASC-maintained list of American Security Drone Act—covered foreign entities before proposing, or using in performance of the contract, any unmanned aircraft system. Also, the Contractor shall ensure any effort or expenditure associated with a FASC-prohibited unmanned aircraft system is consistent with a corresponding exemption, exception, or waiver determination expressly stated in the contract.

(3) Exemptions, exceptions, and waivers. The prohibitions in paragraph (c) of this clause do not apply where the agency has determined an exemption, exception, or waiver applies, and the contract indicates that such a determination has been made. See sections 1823 through 1825 and 1832 of Public Law 118-31 for statutory requirements pertaining to exemptions, exceptions, and waivers.

(d) Prohibition on using or providing specific products or services or conducting certain transactions regardless of connection to contract.

(1) Certain telecommunications and video surveillance equipment, systems, or services.

(i) Unless an applicable waiver has been issued by the Government, the Contractor cannot use any equipment, systems, or services that uses covered telecommunications equipment or services as a substantial or essential component of any system, or as critical technology as part of any system (paragraph (a)(1)(B) of section 889 of the John S. McCain National Defense Authorization Act for Fiscal Year 2019 (Pub. L. 115-232)).

(ii) This prohibition applies to using covered telecommunications equipment or services, regardless of whether that use is in performance of work under a Federal contract. This does not prohibit the contractor from using—

(A) A service that connects to the facilities of a third party, such as backhaul, roaming, or interconnection arrangements; or

(B) Telecommunications equipment that cannot route or redirect user data traffic or cannot permit visibility into any user data or packets that such equipment transmits or otherwise handles.

(2) Office of Foreign Assets Control Restrictions.

(i) Except as authorized by the Office of Foreign Assets Control (OFAC) in the Department of the Treasury, the Contractor shall not acquire, for use in the performance of this contract, any supplies or services if any proclamation, Executive order, or statute administered by OFAC, or if OFAC’s implementing regulations at 31 CFR chapter V, would prohibit such a transaction by a person subject to the jurisdiction of the United States.

(ii) Except as authorized by OFAC, most transactions involving Cuba, Iran, and Sudan are prohibited, as are most imports from Burma or North Korea, into the United States or its…