Managua_RFQ_19NU7019D0003_Q+A_Presolicitation.docx

January 16, 2019 American Embassy Managua Solicitation 19NU7019D0003 Pre-Bid Conference Questions & Answers

1. Who will be the POC for this contract?

A; Contracting Officer Representative (COR) for this contract is Rossana Zuniga from IMC

2. Do you need to be able to restrict the amount of minutes available to each line?

A: No. But we do need to activate and deactivate lines according to our needs including roaming services.

3. In the document, you mention the equipment that you use (Samsung J2, J7 & IPhone), what is the actual amount you have of each one?

A: We are currently using a mix of equipment. Simple models for voice and higher end models for data. The models and devices change periodically according to business needs. Please base you offer/quote on the services to be provided only.

4. Is this Solicitation open to offering other types of equipment besides the current ones?

A: Our solicitation is based on the services to be provided only. The request for device and accessory prices is for general information only and is not intended to be used in the decision making process for the services.

5. The equipment requirement is based on operating systems; can you specify the operating systems that you are currently using?

A: We use the most current operating systems.

6. In this solicitation, the minimum and maximum number of lines range from 195 to 250. What is the minimum number of minutes for these lines?

A; 25,000 minutes/month for the entire pool of lines.

7. What is the total number of lines you have with mobile data?

A: We currently have 205 lines. 139 of those lines have both voice and data, 66 have voice only.

8. Is it possible to add our current plans on the offer?

A: The offer needs to be adapted to the specifications of the solicitation.

9. Would be possible to modify the solicitation and establish the minimum in data, rather than a range?

A: Please refer to the amendment #1 of this solicitation in the FedBizOp (FBO) webpage. This amendment should reflect any changes to the original solicitation document.

10. On the equipment’s accessories like hands-free, holder, etc. that are considered “extra parts” of the equipment package, do they need to be reflected on the offer?

A: Please quote your available equipment packages. This information will not be used for the solicitation evaluation.

11. Regarding the service levels agreement for connectivity, is 24-hour global service the minimum required or a target?

A: It is the desired target. Please include in your quote the service level you can guarantee.

12. Regarding personnel rotation, can you explain more about this point?

A; Your company should name a Point Of Contact (POC) from the company, if this person goes on vacation or it is transferred, the company needs to notify the Embassy in advance of who will serve as the new service provider POC.

13. Billing details/ Call Details. Will you need paper or electronic bills?

A: Our preference is an electronic copy of the bill, and a delimited format file of the billing data.

14. What are the important sections that we need to work on for the offer?

A: The invitation letter refers to the important sections of the solicitation. They are:

SF 1449 blocks 17, 24 & 30.

Section 1, the Schedule Section 5, Representations & Certifications Additional information as required in Section 4.

15. How we can submit other questions?

A: All questions must be sent through email to the POC’s on the solicitation. Answers will be posted on FBO webpage and will be sent via email to all the offerors.

16. Rental Equipment. Would you like to have this option open?

A: Yes, please refer to section 1.8.

17. Do the lines need to have unlimited minutes (in-plan calling) to include the Embassy and all lines on the service contract?

A: Yes, all lines must have unlimited minutes to access the embassy PBX and all lines on this contract. Please refer to the inclusion of VPN services as an amendment #1 in the FBO webpage. This amendment should reflect any changes to the original solicitation document.

18. Do these lines require special configuration from the vendor?

A: No.