Request for Quotations -Solicitation Number 19NL80-24-Q-0043 Janitorial Services THE HAGUE NL.pdf

SBU - CONTRACTING AND ACQUISITIONS

EMBASSY OF THE UNITED STATES OF AMERICA

John Adams Park 1, 2244 BZ Wassenaar The Netherlands

May 23, 2024

Dear Prospective Offeror:

SUBJECT: Request for Quotations -Solicitation Number 19NL80-24-Q-0043 Janitorial Services.

Enclosed is a Request for Quotations (RFQ) for Janitorial services at its Chancery in Wassenaar and Consulate General in Amsterdam, The Netherlands. If you would like to submit quotation, follow the instructions in Section 3 of the solicitation, complete the required portions of the attached document, and submit it to the address shown on the Standard Form 1449 that follows this letter.

The U.S. Government intends to award a contract/purchase order to the responsible company submitting an acceptable offer at the lowest price. We intend to award a contract/purchase order based on initial quotations, without holding discussions, although we may hold discussions with companies in the competitive range if there is a need to do so.

The Embassy intends to conduct a pre-quotation conference at the site, The pre-proposal conference will be held on June 5, 2024, at 10 a.m. at the American Embassy, John Adams Park

1, 2244 BZ Wassenaar. Prospective offerors/quoters should contact Geoffrey Osei-Bonsu by email TheHagueContracts@state.gov or by telephone +31 70 3102248 during regular business hours for additional information or to arrange entry to the building.

Quotations are due by June 25, 2024, at 3 p.m. No quotations will be accepted after this time.

Proposals must be in English and incomplete proposals will not be accepted.

Your quotation must be submitted electronically to TheHagueContracts@state.gov. It is important to make sure the submission is made in specific size and format; in MS-Word

2007/2010 or MS-Excel 2007/2010 or Adobe Acrobat (pdf) file format. The file size must not exceed 30MB. If the file size should exceed the 30MB, the submission must be made in separate files and attached to separate emails with less than 30MB each.

For a quotation to be considered, you must also complete and submit the following:

mailto:TheHagueContracts@state.gov mailto:TheHagueContracts@state.gov

1. SF-1449

2. Section I, Pricing

3. Section 5 Representations and Certifications

4. Additional information as required in Section 3

5. The Offeror should submit a completed IRS Form W-14, found at ww.irs.gov/w14 to ensure compliance with FAR 52.229-11.

6. Proof of SAM Registration

Offerors shall be registered in the SAM (System for Award Management) database at https://www.sam.gov prior to submittal of their offer/proposal as prescribed under FAR 4.1102.

Failure to be registered at time of proposal submission may deem the offeror’s proposal to be considered non-responsible and no further consideration will be given. Therefore, offerors are highly encouraged to register immediately if they are interested in submitting a response to this requirement.

The Embassy intends to conduct a pre-proposal conference, and all prospective offerors who have received a solicitation package are invited to attend. See Section 3 of the solicitation for instructions, date, and time.

Sincerely, Matthew R. Mayberry

Contracting Officer

Enclosure (as noted) http://www.sam.gov/

AUTORIZED FOR LOCAL REPRODUCTION STANDARD FORM 1449 (REV. 02/2012)

PREVIOUS EDITION IS NOT USABLE Computer Generated Prescribed by GSA - FAR (48 CFR) 53.212

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

1. REQUISITION NUMBER

PR12511901

PAGE 1 OF 99 PAGES

2. CONTRACT NO.

3. AWARD/ EFFECTIVE

DATE

4. ORDER NUMBER 5. SOLICITATION NUMBER

19NL8024Q0043

6. SOLICITATION ISSUE

DATE

05/23/2024

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME Geoffrey Y. Osei-Bonsu

b. TELEPHONE NUMBER(No collect calls) +31703102248

8. OFFER DUE DATE/

LOCAL TIME

06/25/2024 / 15:00

9. ISSUED BY CODE NL800 10. THIS ACQUISITION IS x UNRESTRICTED OR SET ASIDE: % FOR:

SMALL BUSINESS WOMEN-OWNED SMALL BUSINESS

HUBZONE SMALL

BUSINESS

(WOSB) ELLIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM NAICS:

EDWOSB EMERGING SMALL BUSINESS

AMERICAN EMBASSY THE HAGUE

John Adams Park 1, 2244BZ Wassenaar, ATTN:

GSO/PROCUREMENT

THE HAGUE 2244 BZ

NETHERLANDS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS 8 (A) SIZE STANDARD:

13b. RATING11. DELIVERY FOR FOB DESTINAT-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

14. METHOD OF SOLICITATION

x RFQ IFB RFP

15. DELIVER TO CODE 16. ADMINISTERED BY CODE

AMERICAN EMBASSY THE HAGUE

John Adams Park 1, ATTN: The Hague GSO Wassenaar 2244 BZ

NETHERLANDS

AMERICAN EMBASSY THE HAGUE

John Adams Park 1, 2244BZ Wassenaar, ATTN: GSO/PROCUREMENT

THE HAGUE 2244 BZ

NETHERLANDS

CODE FACILITY

CODE

17a. CONTRACTOR/

OFFERER

TELEPHONE NO.

18a. PAYMENT WILL BE MADE BY

AMERICAN EMBASSY THE HAGUE

John Adams Pk 1, 2244BZ Wassenaar The NL, ATTN: FMC Wassenaar

NETHERLANDS

CODE

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN

OFFER

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK

BELOW IS CHECKED SEE ADDENDUM

19.

ITEM NO.

20.

SCHEDULE OF SUPPLIES/SERVICES

21.

QUANTITY

22.

UNIT

23.

UNIT PRICE

24.

AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA

26. TOTAL AWARD AMOUNT (For Govt. Use Only)

27a.SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA x ARE ARE NOT ATTACHED

27b.CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _ __ COPIES

TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DELIVER ALL ITEMS

SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY ADDITIONAL SHEETS

SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED HEREIN.

29. AWARD OF CONTRACT: REF. _ _______________ OFFER DATED

_ __________. YOUR OFFER ON SOLICITATION (BLOCK 5), INCLUDING ANY

ADDITIONS OR CHANGES WHICH ARE SET FORTH HEREIN, IS ACCEPTED AS

TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30b. NAME AND TITLE OF SIGNER (Type or print) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (Type or print)

31c. DATE SIGNED

TABLE OF CONTENTS

SECTION 1 – THE SECHEDULE

• SF 1449 cover sheet

• Continuation To SF-1449, RFQ Number 19-NL-80-24-Q-0043, Prices, Block 23

• Continuation To SF-1449, RFQ Number 19-NL-80-24-Q-0043, Schedule of

Supplies/Services, Block 20 Description/Specifications/Work Statement

• Attachment 1 to Description/Specifications/Performance Work Statement, Government Furnished Property

SECTION 2 – CONTRACT CLAUSES

• Contract Clauses

• Addendum to Contract Clauses - FAR and DOSAR Clauses not Prescribed in Part 12

SECTION 3 – SOLICITATION PROVISIONS

• Solicitation Provisions

• Addendum to Solicitation Provisions - FAR and DOSAR Provisions not Prescribed in

Part 12

SECTION 4 – EVALUATION FACTORS

• Evaluation Factors

• Addendum to Evaluation Factors - FAR and DOSAR Provisions not Prescribed in

Part 12

SECTION 5 – REPRESENTATIONS AND CERTIFICATIONS

• Offeror Representations and Certifications

• Addendum to Offeror Representations and Certifications - FAR and DOSAR

Provisions not Prescribed in Part 12

SECTION 1 - THE SCHEDULE

CONTINUATION TO SF-1449,

RFQ NUMBER 19-NL-80-24-Q-0043

PRICES, BLOCK 23

1. PRICES AND PERIOD OF PERFORMANCE

The Contractor shall perform janitorial work, including furnishing all labor, material, equipment, and services, for the U.S. Mission The Hague in The Netherlands. The price listed below shall include all labor, materials, insurance (see FAR 52.228-4 and 52.228-

5), overhead, and profit. The Government will pay the Contractor the fixed price per month for standard services and a fixed rate per square meter for any temporary additional services that have been satisfactorily performed.

After contract award and submission of acceptable insurance certificates, the Contracting

Officer shall issue a Notice to Proceed. The Notice to Proceed will establish a date (a minimum of ten (10) days from start date listed in Notice to Proceed unless the

Contractor agrees to an earlier date) on which performance shall start.

Because Temporary/Additional Services are based on indefinite delivery/indefinite quantity the minimum and maximum amounts are defined below:

Minimum: The Government shall place orders totaling a minimum of 10,000 Euro. This reflects the contract minimum for the base year and each option period.

Maximum: The amount of all orders shall not 100,000 Euro. This reflects the contract maximum for the base year and each option period for temporary/additional services.

The performance period of this contract is from the start date in the Notice to Proceed and continuing for 12 months, with four (4) one-year options to renew. The initial period of performance includes any transition period authorized under the contract.

1.1 VALUE ADDED TAX

VAT VERSION B

VALUE ADDED TAX. Value Added Tax (VAT) is not applicable to this contract and shall not be included in the CLIN rates or Invoices because the U.S. Embassy has a tax exemption certificate from the host government.

JAMES ZADROGA 9/11 VICTIMS HEALTH AND COMPENSATION ACT OF 2010 NOTICE:

UNLESS A WAIVER OR EXCEPTION APPLIES, PAYMENTS SUBSEQUENT TO THIS

PROCUREMENT ARE SUBJECT TO AN EXCISE TAX OF 2% PERSUANT TO 26 U.S.C.

5000C.

1.2 Offers and Payment in U.S. Dollars.

U.S. firms are eligible to be paid in U.S. dollars. U.S. firms desiring to pay in U.S.

dollars should commit their offer in U.S. dollars. A U.S. firm is defined as a company which operates as a corporation incorporate under the laws of a state within the United

States. Any firm, which is not a U.S. firm, is a foreign firm. Any firm that does not meet the above definition of U.S. firm shall submit its prices and receive payment in local currency.

1.3 PRICES (Reference the table at Section 3.0 Locations for Janitorial Services)

1.3.1 BASE YEAR (Base Term: Twelve (12) Months)

A. Standard Services. The firm fixed price for the Base Year of the contract is:

Price per Month Quantity of Months Price per Year

B. Temporary Additional Services. The unit price (firm-fixed-price) is:

Price per Square Meter

Estimated Quantity of

Square Meters

Total Temporary Additional

Services Not to Exceed per

Year

C. TOTAL PRICE FOR BASE YEAR

= A+B

1.3.2. OPTION YEAR ONE (1) PRICES (Option Term: Twelve (12) Months)

A. Standard Services. The firm fixed price for Option Year 1 of the contract is:

Price per Month Quantity of Months Price per Year

Total Temporary Additional

Services Not to Exceed per

Year

C. TOTAL PRICE FOR OPTION YEAR ONE (1)

1.3.3. OPTION YEAR TWO (2) PRICES (Option Term: Twelve (12) Months)

A. Standard Services. The firm fixed price for Option Year 2 of the contract is:

Price per Month Quantity of Months Price per Year

Total Temporary Additional

Services Not to Exceed per

Year

1.3.4. OPTION YEAR THREE (3) PRICES (Option Term: Twelve (12) Months)

A. Standard Services. The firm fixed price for Option Year 3 of the contract is:

Price per Month Quantity of Months Price per Year

Total Temporary Additional

Services Not to Exceed per

Year

C. TOTAL PRICE FOR OPTION YEAR THREE (3)

1.3.5. OPTION YEAR FOUR (4) PRICES (Option Term: Twelve (12) Months)

A. Standard Services. The firm fixed price for Option Year Four (4) of the contract is:

Price per Month Quantity of Months Price per Year

Total Temporary Additional

Services Not to Exceed per

Year

C. TOTAL PRICE FOR OPTION YEAR FOUR (4)

1.3.6. GRAND TOTAL OF BASE AND ALL OPTION YEARS

Base Year Total

Option Year 1 Total

Option Year 2 Total

Option Year 3 Total

Option Year 4 Total

GRAND TOTAL

C. TOTAL PRICE FOR OPTION YEAR TWO (2)

CONTINUATION TO SF-1449,

RFQ NUMBER 19-NL-80-24-Q-0043

SCHEDULE OF SUPPLIES/SERVICES, BLOCK 20

DESCRIPTION/SPECIFICATIONS/WORK STATEMENT

1. SCOPE OF WORK

The purpose of this fixed price contract is to obtain janitorial services for real property owned or managed by the U.S. Government at U.S Mission Netherlands, which includes the U.S. Embassy The Hague Main Chancery Building, two (2) Controlled Access

Buildings (MCAC and SCAC), an Annex Building (Motor pool/FAC), a Utility Building, an additional Office Building located at the US Consulate Amsterdam.

The actual addresses will be provided at the time of contract award. The Contractor shall perform janitorial services in all designated spaces including, but not limited to halls, offices, restrooms, work areas, entrance ways, lobbies, storage areas, elevators, and stairways. The contract will be for a one-year period from the date of the contract award, with four one-year options The Contractor shall furnish all managerial, administrative, and direct labor personnel that are necessary to accomplish the work in this contract.

Contractor employees shall be on site only for contractual duties and not for other business purposes.

1.1 General Instructions

The Contractor shall prepare general instructions for the work force. The Contractor shall provide drafts to the Contracting Officer's Representative (COR) for review within thirty days after contract award. The Contracting Officer’s Representative must approve these general instructions before issuance.

1.2 DUTIES AND RESPONSIBILITIES

1.2.1 Certain areas listed in Section 3.0 require an escort and can only be entered during scheduled times. The General Instructions shall emphasize security requirements so that accidental security violations do not occur. The U.S. Mission The Hague will provide one

(1) person to escort a maximum of two (2) cleaning crew in restricted areas according to location and cleaning schedule outlined in Section 3.0.

1.2.2. Contractor shall schedule routine cleaning requirements to ensure that these are done in the order and time frame that are most efficient and have the least impact on normal operations. They are to be performed daily.

1.2.3. Contractor shall schedule periodic cleaning requirements so that it causes minimal disruption to the normal operation of the facility. The COR shall determine whether the schedules presented meets the needs of the individual facility. Scheduling and prioritizing order of cleaning duties must be approved by the COR.

1.2.4. Temporary Additional Services are defined as Standard Services that are required at times other than the normal workday. These services shall support special events at

Post. The Contractor shall provide these services in addition to the scheduled services specified in this contract. The COR shall order these services on an as-needed basis. This work shall be performed by Contractor-trained employees and shall not be subcontracted.

The COR may require the Contractor to provide temporary additional services with 24-hour advance notice.

The Contractor shall include in its next regular invoice details of the temporary additional services and, if applicable, materials, provided and requested under temporary additional services. The Contractor shall also include a copy of the COR’s written confirmation for the temporary additional services.

1.3 TYPE OF SERVICES

Standard Services shall include the following work:

1.3.1 Daily Cleaning Requirements shall consist of:

1.3.1.1 All cleaning should be done using Color Coding to prevent cross contamination.

Red Microfiber cloths for Toilets and urinals, Yellow Microfiber cloths for counters and sinks, Blue Microfiber cloths for mirrors and stainless steel and Green Microfiber clothes for dusting.

1.3.1.2 Sweeping all floor areas including damp mopping of areas such as tile, linoleum, stone, and concrete/epoxy floors, staircases, and public areas. Floors shall be free of dust, mud, sand, footprints, liquid spills, and other debris. Chairs, trash receptacles, and easily moveable items shall be tilted or moved to clean underneath. The frequency may be higher than once per day when it is rainy or snowy. When completed, the floor and halls shall have a uniform appearance with no streaks, smears, swirl marks, detergent residue, or any evidence of remaining dirt or standing water.

1.3.1.3 Dusting and cleaning all furniture including desks, chairs, credenzas, computer tables, telephone tables, bookshelves with or without glass doors, coat racks, umbrella stands, pictures, maps, telephones, computers and monitors, lamps, and other common things found in an office environment. All furniture shall be free of dust, dirt, and stains.

1.3.1.4 Vacuuming all carpets, runners, and carpet protectors so that they are free from dust, dirt, mud, etc. When completed, the area shall be free of all litter, lint, loose soil, and debris. The Contractor shall move any chairs, trash receptacles, and moveable items to vacuum underneath, and then replace them in the original position. Vacuums used should have a four-level filtration system, so that no dust will be blown back into the air.

Regular filter care should be taken.

1.3.1.5 General cleaning of all floor mats. Each time floors are swept/dusted mopped and/or vacuumed, walk-off mats in the area shall be cleaned. Soil and moisture underneath the mats shall be removed, and the floor shall be cleaned as appropriate.

1.3.1.6 Thorough cleaning of toilets, bathrooms, mirrors, and shower facilities, using suitable non-abrasive cleaners and disinfectants. All surfaces shall be free of grimes, soap scum, mold, and smudges. The Contractor shall refill paper towels, toilet paper, and soap in all bathrooms. The Contractor shall check bathroom areas of the Embassy and

Consulate several times daily to ensure that the facilities are always clean and neat, performing minor cleaning and refilling supplies as needed.

The Contractor shall provide restroom cleaning sign-off sheets to verify inspection and cleaning times. Restrooms shall be cleaned and maintained throughout the day from 8 a.m. to 4 p.m.

1.3.1.7 Emptying all wastepaper baskets, paper recycling containers, and cigarette containers in designated smoking areas and washing or wiping them clean with a damp cloth, replacing plastic wastepaper basket linings and returning items to where they were located. Individual office paper recycling containers shall be emptied, and the contents placed in the locations central recycling container.

1.3.1.8 Cleaning of glasses, cups, and coffee services in conference facilities at each location and in the Ambassador's and Consul General’s office areas. The Contractor shall clean the items in hot soapy water and rinse, dry and polish them so that a presentable appearance is maintained.

1.3.1.9 Removing any grease marks or fingerprints from walls, doors, door frames, radiators, windows and window frames, glass desk protectors, reception booths and partitions. Only water with a mild soap may be used to clean any exterior FE/BR window and door glass including glass around guard booths. Only water may be used on interior surfaces of FE/BR window and door glass. Squeegees may not be used on these windows, only chamois cloths.

1.3.1.10 Removing trash, paper, and cardboard to designated area as directed by the COR and keeping trash area in a reasonably clean condition. Waste management should include cleaning of all designated trash storage areas and storage containers daily.

Disposal of paper shredder bags when full and provide new shredder bag liner. Lids must be kept fully closed. Contractor to move all trash containers to the designated trash collection location by 8.30 a.m. for daily trash pickup and return containers to trash area.

1.3.1.11 Cleaning door glass transoms and window dividers. The Contractor shall thoroughly clean both sides of all door glass and window dividers. All glass and associated hardware shall be cleaned and left free of streaks, smudges, watermarks, fingerprints, and stains. Doorways and entrances shall be free of soil, cobwebs, and dust.

1.3.1.12 Cleaning of elevators (Chancery only). The Contractor shall thoroughly clean the elevators. Cleaning shall include, but not limited to, the cleaning of the elevators’ interior in their entirety (control panel, ceiling, walls, doors, vacuuming/cleaning of elevator floors, etc.), cleaning exterior doors, door frames and tracks. After completion of cleaning, the elevators shall be left free of streaks, smudges, watermarks, fingerprints, stains, and debris on floors. Special care must be taken with any stainless-steel surfaces to prevent scratching.

1.3.1.13 Exercise gym must be cleaned daily to include sweep/mop of floor, dust and wipe down of all gym equipment. Clean toilets and shower walls and floors in gym.

Disinfecting wipes should be available and fully stocked at all times.

1.3.1.14 Sweep/mop the floors, dust, and wipe down all horizontal surfaces, empty trash containers, and clean smudge marks on the walls in all CACs, the Support Annex and

Utility Building.

1.3.1.15 Exterior cleaning to include daily trash and debris pick-up on grounds of US

Embassy and US Consulate Amsterdam. Contractor to empty all trash receptacles and remove all garbage and debris from walkways, plazas, landscaping, and parking areas.

Contractor will remove all cobwebs leaving no residual marks. This includes all property owned by the US Government, including limited areas outside of perimeter walls where garbage and debris may collect. Although most leaf collection is not included in this contract, if needed after a storm event, limited leaf collection and disposal will be required.

1.3.1.16 Kitchenettes: The Contractor shall clean all kitchenettes to include washing sinks, counters, and floors. All surfaces including kitchenettes hardware such as faucets, towel dispensers and all appliances shall be free of grimes, soap scum, mold, and smudges. Daily cleaning of the kitchenette areas shall include flushing or turning on the kitchen faucets for at least five minutes to remove stagnant water from the water pipes.

Cafeteria kitchen: The Contractor shall clean the cafeteria kitchen floor to include sweeping and mopping both in front and behind the counter and daily after 3PM.

1.3.1.17 Terrazzo daily cleaning consist of: dust mop the terrazzo surfaces daily. By doing so, this removes any dirt and debris left during the day. If stains are present, you can remove the marks by hand work using a neutral cleaner diluted in warm water.

1.3.1.18 Frosted glass cleaning will consist of spraying an alkaline cleaning spray on the part of the frosted glass. Damp the entire frosted glass area so that the cleaner works on all the dirt. Dry frosted glass using either a microfiber towel or paper towels. All frosted glass shall be cleaned and left free of streaks, smudges, watermarks, fingerprints, and stains.

1.3.1.19 On a daily basis, Contractor to pick up extra recycling materials from bins at centrally located on each floor, approximately Five (5) bin locations. Staff shall report when recyclables are improperly sorted or found in the garbage so building management can communicate problems and solutions with tenant contacts. Contractor shall provide carts with three collection bags – one for aluminum cans and bottles, one for paper, and one for general trash. Contractor shall properly dispose of the recycling materials in the appropriate bins, marked for each different type of materials.

1.3.2 Weekly Cleaning Requirements shall consist of:

1.3.2.1 Polishing all stainless steel and brass surfaces including door and window handles, handrails, and plaques.

1.3.2.2 Dusting tops of tall furniture, tops of picture frames and areas not covered in daily dusting.

1.3.2.3 Spot cleaning baseboards, wall and inside windows.

1.3.2.4 Spot waxing and polishing floors as needed. Clean all gym lockers and wash the shower curtains.

1.3.2.5 Spot Shampooing and Stain Removal on all carpets as needed.

1.3.2.6 Dusting windowsills and blinds.

1.3.2.7 Fully sweeping all walkways, driveways, parking areas, basketball court, curbs, fences, gates, and site furnishings (US Embassy and US Consulate Amsterdam).

1.3.2.8 Appliances. The Contractor shall clean the interiors and exteriors of all microwave ovens and refrigerators, coffee pots, etc. located in the kitchenettes at the

Chancery, ancillary buildings, and Amsterdam office.

1.3.2.9 Clean inside and outside surfaces of all CAC and Lobby area windows, including guard stations. Windows shall be cleaned so there are no smudges, streaks, or visible markings. Touch-up or spot cleaning may be required more frequently. Special requirements exist for cleaning FEBR door glass at entry areas, and care must be taken to only use water and chamois cloths, and no squeegees are to be used.

1.3.2.10 Terrazzo weekly cleaning would consist of damp mopping terrazzo.

floors on a weekly basis. Lightly go over the surface using a mop drenched in a bucket of clean water and neutral cleaner. If stains are present, you can scrub the terrazzo using a mechanical buffing machine and a neutral cleaner. Afterward mop up any residue with clean water prior to the floor drying. Do allow your floors to dry for a couple of minutes before buffing the floors using a dry brush. Note: Allow neutral cleaners to react with the terrazzo surface. This helps loosen up the foreign matter. Wait a few minutes to let the neutral cleaner to settle, but do not let the solution dry. It is always important to use clean materials including mops and water. Always read the manufacturer's instructions carefully and reach out the COR if there are issues with the terrazzo maintenance.

1.3.3 Monthly Cleaning Requirements shall consist of:

1.3.3.1 Deep Cleaning of the Dining Area (Chancery), Kitchen (Consulate) and all kitchenette areas. Contractor to thoroughly clean and scrub all floors and walls, wall tiles and finishes, appliances, furniture, counters, backsplash, cabinets, trash receptacles, and all other surfaces.

1.3.3.2 Clean inside and outside surfaces of all CAC and Lobby area windows, including guard station windows shall be cleaned so there are no smudges, streaks, or visible markings. Touch-up or spot cleaning may be required more frequently. Special requirements exist for cleaning FE/BR door glass installed at entry areas, and care must be taken to only use water and chamois cloths, no squeegees.

1.3.3.3 Cleaning the interior of all window surfaces and windowsills of smudges and accumulated dirt.

1.3.3.4 Deep cleaning and sanitization of all trash storage areas and centralized trash receptacles to include power washing all exterior surfaces where trash is stored.

1.3.4 Quarterly Cleaning Requirements shall consist of:

1.3.4.1 Buff all hard flooring (tile, vinyl, cork, and terrazzo) with approved methods.

Buffing pads must be accepted by the COR prior to use.

1.3.4.2 Moving all furniture and vacuuming or polishing the floor under the furniture as appropriate.

1.3.4.3 Shampooing the entire surface of carpets in all areas, with the exception of the mats outlined in 1.3.1.4.

1.3.4.4 Dusting and wiping light fixtures and chandeliers. When completed, the light fixtures shall be free from bugs, dirt, grime, dust, and marks.

1.3.4.5 Thorough cleaning of all mechanical rooms and spaces, storage closets, maintenance shops, stairwells, and similar areas.

1.3.4.6 Window Cleaning Services: Inside service shall be performed by Contractor’s trained technicians. Glass should be washed and cleaned and shall be free of dust, fingerprints, streaks, insects, and adhesives. Tracks and frames shall be free of cobwebs, dust, and dirt.

1.3.4.7 Carpet Shampooing and Cleaning — Hot Water Extraction: A truck-mounted hot water or similar extraction system to be used (1 800 at the wand or steam). Prior to carpet shampooing, general vacuuming will be provided to remove all particulates. In heavily soiled areas, a pre-treatment of an aggressive alkaline-based solution will be used to assist to break the bond between ground-in particulate and contaminants from the carpet fiber. In extremely soiled areas, a pile lifter will also be required. Rinsing/extracting will be accomplished with a very mild acidic solution or Ph neutral water rinse cleaner, to remove soil and the detergent residue from past cleanings. A high production unit, consisting of a cleaning wand with a motorized power brush, will be used. The process utilized to be according to recommendations by the carpet manufacturer and the Institute of Inspection Cleaning Restoration Certification (IICRC), and approved by the COR.

1.3.5 Semi-Annual Cleaning Requirements shall consist of:

1.3.5.1 Cleaning of the Embassy Basketball Court. The Embassy compound includes an outdoor half basketball court. The court shall be pressure cleaned twice yearly, to include the pole and hoop.

1.3.6 Annual Cleaning Requirements shall consist of:

1.3.6.1 Stripping wax coats and seal coats to the bare floor surface; cleaning the bare surface and reapplying a seal coat.

1.3.6.2 High dusting/cleaning. High dusting/cleaning is considered to be between 7 – 25-foot heights. High cleaning includes cleaning horizontal and vertical surfaces above 7 feet from floor level including all overhead piping and ceiling areas. All dust, lint litter and soil shall be removed from all surfaces. Walls are to be free of dirt, smudges, and markings. Ceilings are to be free of cobwebs.

1.3.6.3 Clean all vertical window blinds in place.

1.3.6.4 Solvents and sealers must be accepted by the COR prior to use.

1.3.6.5 – Terrazzo surfaces: Properly prepare the terrazzo surfaces. This will include cleaning the floors with a neutral tile and stone cleaner solution. Grinding the terrazzo floor OR restoring with a crystallization process. The contractor and COR will discuss the options prior to the service to determine the best methods. Diamond Grinding:

Diamond grinding and polishing is the preferred method and the best way to restore terrazzo floor. The diamond grind polishing process starts with diamond grinding using a planetary walk-behind grinder. Use coarse-grit diamond tooling to grind the terrazzo surface first, to get rid of scratches and scuff marks. Polishing is then done by passing medium-grit, followed by fine-grit diamond tooling and resin polishing pads to achieve visually appealing, high-gloss finish. At the completion of the grinding process, the terrazzo floor should achieve a natural high gloss shine and lighten any existing stains.

Continue grinding with a very fine grit and repeat the process until the level of detail and shine is approved by COR. OR Crystallization Process: an alternative technique to restore terrazzo floor with acid solution, steel wool pads, and grinding/polishing equipment could be utilized, if approved by COR. Apply a small amount of the acid solution on the terrazzo floor, utilize a polishing machine with the steel wool pad to uniformly disperse the solution throughout the surface. The acid solution chemically changes the terrazzo stone surface during crystallization. The glossy look of the terrazzo floor after crystallization is due to the calcium fluorosilicate layer formed from the reaction between the acid solution and the terrazzo surface. The contractor and COR will determine the best method. Seal the terrazzo: After grinding or crystalizing the terrazzo floors a protection against oil-based stains, as well as moisture damage, should be applied. A proper sealant should be applied that will close off the pores within the terrazzo. This ensuring nothing can seep into the floor and discolor it.

Polish the terrazzo Once the proper sealant has been applied, the final step in terrazzo floor restoration is to polish the surface. This can be done in three ways; either by use of polishing powder, recrystallization, or diamond-polishing. Of the three polishing methods, diamond-polishing is the most effective. It will enable you to achieve a high gloss finish without making the floor surface slippery.

1.3.7. Daily Day Porter Services and General Duties of Day Porter

1.3.7. 1. The performance location for the Day Porter services is only applicable to the Chancery in Wassenaar.

1.3.7.1.1. Provide daily services Monday through Friday, except Embassy Holidays from 7:30 am – 4:00 pm. This position is in addition to the regular, interior services and the staff may not compensate for this position. Provide day porter staffing that is reliable, of reputable background, and meet the training and experience requirements to perform the services. Contractor is responsible for maintaining satisfactory standards of employee competency, conduct, appearance, and integrity. Contractor to provide necessary uniforms and equipment for the performance of duties.

1.3.7.1.2. Provide a wide range of exterior cleaning duties with promptness and diligence and executed in a workmanlike manner.

1.3.7.1.3. Performs daily janitorial duties as assigned including but not limited to cleaning exterior entrances, exterior buildings and other areas by mopping, cleaning, power washing, and sweeping. This is to include the daily cleaning of geese and animal droppings on all exterior walking paths.

1.3.7.1.4. Keeps pedestrian pathways, steps, walkways, work areas clear of clutter, refuse, and trash.

1.3.7.1.5. Collects and bags all garbage and ensures proper disposal of waste materials, including cardboard bundling, recycling, and removal of main trash enclosures to the proper location for waste removal company.

1.3.7.1.6. Uses appropriate and approved cleaning products, chemical solutions, and cleaning equipment.

1.3.7.1.7. Plans, Schedules, and Performs grounds maintenance including but not limited to weed removal from all the roofs on compound, snow removal and deicing duties, application of salt spreader and other ice melt and traction control materials, and general interior and exterior maintenance, as required to keep the property in a safe and professional atmosphere.

1.3.7.1.8. Picking up in smoking areas, cleaning up interior and exterior spills, and specialty detail cleaning.

1.3.7.1.9. Grounds including but not limited to removal of cobwebs, first floor exterior window cleaning.

1.3.7.1.10. General clean-up of exterior tables and chairs and set up of umbrellas, signs, power-cords, etc. for events.

1.3.7.1.11. Communicates with COR and customers regarding deficiencies in landscaping, janitorial, and grounds keeping work.

2.0 Management and Supervision

2.1 The Contractor shall designate a representative who shall be responsible for on-site.

supervision of the Contractor's workforce at all times. This supervisor shall be the focal point for the Contractor and shall be the point of contact with U.S. Government personnel. The supervisor shall have sufficient English language skill to be able to communicate effectively with members of the U.S. Government staff. The supervisor shall have supervision as his or her primary function.

2.2 The Contractor shall provide custodial services during core business hours at the

Embassy and Consulate. Core business hours extend from 07:00am until 16:00 daily, Monday through Friday.

2.3 The Contractor shall maintain schedules. The schedules shall take into consideration the hours that the staff can effectively perform their services without placing a burden on the security personnel of the Post. For those items other than routine daily services, the contractor shall provide the COR with a detailed plan as to the personnel to be used and the time frame to perform the service.

2.4 The Contractor shall control overtime through efficient use of the work force.

Individual work schedules shall not exceed 40 hours per week to preclude overtime being part of the standard services provided under the contract. Overtime may be necessary under Temporary Additional Services.

2.5 The Contractor shall be responsible for quality control. The Contractor shall perform.

inspection visits to the work site on a regular basis. The Contractor shall coordinate these visits with the COR. These visits shall be surprise inspections to those working on the contract.

3.0 LOCATIONS FOR JANITORIAL SERVICES

All standard services are to be delivered on regular Embassy working days.

EMBASSY THE HAGUE (LOCATION 1)

Location

BLDG #1 New Office Building

(NOB)

Qty

Estimated

Area square meters

Daily services regular time

07:30-12:30

13:00-16:00

Trash pickup every day

8:30-9:30

Deep cleaning

Scheduled

Hours

2&3 persons according to time frame

Escort

NOB FIRST FLOOR As scheduled with the COR

Which consist of:

Front Entrance 1 X X 11:00/12:30 N/A

Rear Entrance 1 X X 11:00/12:30 N/A

Gymnasium 1 X X N/A

Restrooms 6 X X 11:00/12:30 N/A

Toilets 12 X X 11:00/12:30 N/A

Urinals 5 X 11:00/12:30 N/A

Showers 4 X 11:00/12:30 N/A

Conference rooms 2 X X 11:00/12:30 N/A

Training rooms 1 X X N/A

Post 1 lobby 1 X X 11:00/12:30 N/A

Kitchenettes 2 X X 11:00/12:30 N/A

Elevators 2 X N/A

Office rooms (some under controlled access)

X X 11:00/12:30 N/A & with escort

Staircases 2 X

Hallways & corridors

N/A

11:00/12:30

N/A & with escort Plus exterior sweeping areas 2000

First floor total area.

(2000+2553=4553) see Attachment 2

Windows area; see Attachment 2 1170.8

Qty Estimated services Trash Scheduled

Area regular pickup Hours Escort

Location square time every day 2&3 persons

BLDG #1 New Office Building

(NOB)

meters 07:30-12:30

13:00-16:00

8:30-9:30 according to

NOB SECOND FLOOR As scheduled

Restrooms 3 X X 11:00/12:30 N/A

Toilets 5 X X 11:00/12:30 N/A

Urinals 3 X X 11:00/12:30 N/A

Showers 1 X 11:00/12:30 N/A

Conference rooms 4 X X 11:00/12:30 N/A

Kitchenettes

X

11:00/12:30

N/A & with escort

Elevators 2 X 11:00/12:30 N/A

Office rooms (some under controlled access)

X X 11:00/12:30 N/A & with escort Staircases 2 X 11:00/12:30

Hallways & corridors

N/A

11:00/12:30

N/A & with escort

Second floor total area; see Attachment

Windows area; see Attachment 2 307.3

Location Area regular pickup Hours Escort

BLDG #1 New Office Building

(NOB)

square meters time

07:30-12:30

13:00-16:00 every day

8:30-9:30

2&3 persons

NOB THIRD FLOOR As scheduled

Restrooms 2 X X 09:30/11:00 N/A

Toilets 4 X X 09:30/11:00 N/A

Urinals 2 X 09:30/11:00 N/A

Conference rooms 2 X X 09:30/12:30 N/A

Kitchenettes 2 X X 09:30/12:30 N/A

Elevators 2 X

Staircases 2 X X N/A

Hallways & corridors X X 09:30/12:30 N/A

Staircases 2 X X 09:30/12:30 N/A

Office rooms (some under controlled access)

X 09:30/12:30 N/A

Third floor total area; see Attachment 2 535

Windows area; see Attachment 2 154.6

Grand Total NOB 1st, 2nd, 3rd floor areas:

(4553+3354+535 = 8442)

Grand Total NOB 1st, 2nd, 3rd window areas: (1170.8+307.3+154.6=1632.7)

1632.7

Location square time every day 2&3 persons

SCAC – Service Controlled Access Center meters 07:30-12:30

13:00-16:00

BLDG #2 (SCAC) As scheduled

Restrooms 1 X X 09:30/11:00 N/A

Toilets 1 X X 09:30/11:00 N/A

Urinals 1 X X 09:30/11:00 N/A

SCAC total floor area; see

Attachment 2

Windows area; see Attachment 2 45.5

Support Annex regular time

Hours

2&3 persons

BLDG #3 (SPX)

(Support Annex)

As scheduled

Toilets 1 X X 09:30/11:00 N/A

Urinals 1 X X 09:30/11:00 N/A

SPX total floor area; see

Attachment 2

Windows area; see Attachment 2 14.1

Estimated services Trash Scheduled

Location Qty square time every day 2&3 persons

Utility Building meters 07:30-12:30

13:00-16:00

BLDG #4 Utility Building

Utility Building total floor area; see

Attachment 2

442 N/A N/A N/A N/A

Utility Building total windows area; see

Attachment 2

0.0 N/A N/A N/A N/A

Main Controlled Access Center regular time

Hours

2&3 persons

BLDG #5 (MCAC) As scheduled

Toilets 1 X X 09:30/11:00 N/A

Urinals 1 X 09:30/11:00 N/A

MCAC total floor area; see

Attachment 2

Windows area; see Attachment 2 64.7

EMBASSY THE HAGUE (LOCATION 1):

BLDG #5 (MCAC) (Main Controlled Access Center)

Total Size: 185 Square Meters

Toilet Rooms: 1

Lavatories: 1

Toilets: 1

Floor Coverings: 185; See Area Calculations in Attachment 2

Windows: 64.7; See Area Calculations in Attachment 2

Chancery (New Office Building - NOB)

Total Size: 8,442 Square Meters

Rest Rooms: 13

Lavatories: 23

Toilets: 20

Urinals: 7

Showers: 5

Kitchenettes: 6

Special Areas to Note:

Ambassador’s Office

Med Unit, including exam and lab rooms

Café Seating Area for 100 Persons

Exercise Room

Exterior (sweeping): 2000 sq. m.

Floor Coverings: 8442; See Area Calculations in Attachment 2

Windows: 1632.7; See Area Calculations in Attachment 2

BLDG #2 (SCAC) (Service Controlled Access Center)

Total Size: 404 Square Meters

Toilet Rooms: 1

Lavatories: 1

Toilets: 1

Floor Coverings: 404; See Area Calculations in Attachment 2

Windows: 45.5; See Area Calculations in Attachment 2

BLDG #3 (SPX) (Support Annex)

Total Size: 347 Square Meters

Rest Rooms: 3

Lavatories: 6

Toilets: 4

Showers: 6

Kitchenettes: 2

Floor Coverings: 347; See Area Calculations in Attachment 2

Windows: 14.1; See Area Calculations in Attachment 2

BLDG #4 Utility Building

Total Size: 442 Square Meters

Floor Coverings: 442; See Area Calculations in Attachment 2

Windows: 0.0; See Area Calculations in Attachment 2

Security Guard Quarters

Not in Contract

CONSULATE GENERAL AMSTERDAM (LOCATION 2)

US Consulate Amsterdam regular time

Hours

2&3 persons

US Consulate Amsterdam As scheduled

Basement 84 X X 09:30/11:00 N/A

Ground floor 272 X X 09:30/11:00 N/A

Second floor 226 X X 09:30/11:00 N/A

Third floor 226 X X 09:30/11:00 N/A

Fourth floor 164 X X 09:30/11:00 N/A

Outbuilding 9 X N/A

Toilets 5 X X 09:30/11:00 N/A

Kitchen 1 X X 09:30/11:00 N/A

Consulate total floor area 981

Windows area 329

CONSULATE GENERAL AMSTERDAM (LOCATION 2):

Toilets: 5 groups (plus 1 shower) (used by approx. 30 people)

Toilets: 1 (used by public in Waiting Room)

Kitchen: 1

Cups/glasses: CG Office

Exterior (sweeping): 500 sq. m.

Interior floor space (square meters): 1481

Windows: 329 sq. m.

Max. Window height: 12 meters

Total Square Meters: (981+ Ext. sweeping = 981+500 = 1481)

Total All floor Areas: 1481 M2

Total Windows Area: 329 M2

Type of floor covering (square meters):

Carpet 655

Linoleum 51

Stone/tiles 175

Hard Wood 100

4.0 PERSONNEL

4.1 General.

The Contractor shall maintain discipline at the site and shall take all reasonable precautions to prevent any unlawful, riotous, or disorderly conduct by Contractor employees at the site. The Contractor shall preserve peace and protect persons and property on site. The Government reserves the right to direct the Contractor to remove an employee from the worksite for failure to comply with the standards of conduct. The

Contractor shall immediately replace such an employee to maintain continuity of services at no additional costs to the Government.

4.2 Standard of Conduct.

Uniforms and Personal Equipment. The Contractor's employees shall wear clean, neat, and complete uniforms when on duty. All employees shall wear uniforms approved by the Contracting Officer's Representative (COR).

4.2.1 Neglect of duties shall not be condoned. The Contractor shall enforce no sleeping while on duty, unreasonable delays, or failures to carry out assigned tasks, conducting personal affairs during duty hours, and refusing to render assistance or cooperate in upholding the integrity of the worksite security.

4.2.2 Disorderly conduct, use of abusive or offensive language, quarreling, intimidation by words, actions, or fighting shall not be condoned. Also included is participation in disruptive activities, which interfere with normal and efficient Government operations.

4.2.3 Intoxicants and Narcotics. The Contractor shall not allow its employees while on duty to possess, sell, consume, or be under the influence of intoxicants, drugs or substances that produce similar effects.

4.2.4. Criminal Actions. Contractor employees may be subject to criminal actions as allowed by law in certain circumstances. These include but are not limited to the following actions:

4.2.4.1 Falsification or unlawful concealment, removal, mutilation, or destruction of any official documents or records or concealment of material facts by willful omission from official documents or records.

4.2.4.2 Unauthorized use of Government property, theft, vandalism, or immoral conduct.

4.2.4.3 Unethical or improper use of official authority or credentials; security violations;

or, organizing or participating in gambling in any form

4.2.5 Key Control. The Contractor shall receive, secure, issue and account for any keys issued for access to buildings, offices, equipment, gates, etc., for the purposes of this contract. The Contractor shall not duplicate keys without the COR's approval. Where it is determined that the Contractor or its agents have duplicated a key without permission of the COR, the Contractor shall remove the individual(s) responsible from this contract.

If the Contractor has lost any such keys, the Contractor shall immediately notify the

COR. In either event, the Contractor shall reimburse the Government for the cost of rekeying that portion of the system.

4.3 Notice to the Government of Labor Disputes

The Contractor shall inform the COR of any actual or potential labor dispute that is delaying or threatening to delay the timely performance of this contract.

4.4 Personnel Security

4.4.1 After award of the contract, the Contractor shall provide the following list of data on each employee who will be working under the contract. The Contractor shall include a list of workers and supervisors assigned to this project. The Government will run background checks on these individuals. It is anticipated that security checks will take twenty (20) days to perform. For each individual the list shall include:

Full Name

Place and Date of Birth

Current Address

Identification number

The Government shall issue identity cards to Contractor personnel, after they are approved. Contractor personnel shall display identity card(s) on the uniform at all times while providing services under this contract. These identity cards are the property of the

US Government. The Contractor is responsible for their return at the end of the contract, when an employee leaves Contractor service, or at the request of the Government. The

Government reserves the right to deny access to U.S.-owned and U.S.-operated facilities to any individual.

5.0 MATERIALS AND EQUIPMENT

The Contractor shall provide all necessary janitorial supplies and equipment, including mops, brooms, dust rags, detergents, cleaners, etc. to perform the work identified in this contract.

Such items include, but are not limited to uniforms, personnel equipment, tools, cleaning supplies, equipment and any other operational or administrative items required for performance of the duties and requirements of this contract. The

Contractor shall maintain sufficient parts and spare equipment for all Contractor-furnished materials to ensure uninterrupted service.

Equipment shall include but not be limited to:

• Carts to hold all cleaning materials, trash bags, etc.

• Industrial vacuum cleaners

• Mops and buckets

• Brushes and other tools to clean sanitary facilities, toilets, and urinals

• Carpet shampooer

• Dust cloths and dusters

• Stepstools to reach surfaces of furniture at all levels

• Signs to advise cleaning works in progress

• Other equipment necessary for cleaning activities required under this contract

The Contractor shall use only environmentally- preferable chemical products. The Contractor shall identify products by brand name for each of the following product types:

a) All-purpose cleaner

b) General degreaser

c) General disinfectant

d) Graffiti remover

e) Chrome and brass cleaner/polish

f) Class cleaner

g) Furniture polish

h) Floor stripper

i) Floor finisher

j) Carpet cleaner

k) Solvent spotter

l) Gum remover

m) Bathroom hand –soap

n) Bathroom disinfectant

o) Bathroom cleaner

p) Bathroom deodorizers

q) Urinal cleaner & disinfectant

r) Toilet paper

s) Paper towels

t) Lime and scale remover

u) Urimat stones

v) Hygienic bags

In addition, the Contractor shall provide following non-chemical products containing the maximum number of recovered materials:

1) Plastic trash bags – must contain 100% of recovered materials

Information on environmentally- preferable products (EPP) is available on the internet at http://www.epa.gov/opptintr/epp.htm.

All non-chemical products (paper, plastic, etc.) should conform to the Environmental

Protection Agency (EPA) Comprehensive Procurement Guide (CPG) if the products are

CPG-designated items. CPG information is available on the internet at:

http://www.epa.gov/cpg/

Contractors may propose more than one product within a product category and/or propose a product or products addressing more than one product category.

Once the list of products has been approved by the Contracting Officer, the Contractor is responsible for using only those approved cleaning products in the building. If for some reason the product is found later to be ineffective, the Contractor would otherwise like to propose an alternative product, or the Contracting Officer would like to propose a more environmentally preferable product, wither the Contractor or Contracting Officer may propose for consideration an “equal” product. If the parties agree to the replacement product, the contract shall be modified.

6.0 GOVERNMENT FURNISHED PROPERTY/EQUIPMENT

6.1 The Contractor has the option to reject any or all Government furnished property or items (see Attachment 1 - GOVERNMENT FURNISHED PROPERTY). However, if rejected, the Contractor shall provide all necessary property, equipment, or items, adequate in quantity and suitable for the intended purpose, to perform all work and provide all services at no additional cost to the Government. All Government furnished property or items are provided in an "as is" condition and shall be used only in connection with performance under this contract. The Contractor is responsible for the proper care, maintenance, and use of Government property in its possession or control from time of receipt until properly relieved of responsibility in accordance with the terms of the contract. The Contractor shall pay all costs for repair or replacement of

Government furnished property that is damaged or destroyed due to Contractor negligence.

6.2 The Contractor shall maintain written records of work performed, and report the need for major repair, replacement, and other capital rehabilitation work for Government property in its control.

6.3 The Contractor shall physically inventory all Government property in its possession. Physical inventories consist of sighting, tagging, or marking, describing, recording, reporting, and reconciling the property with written records. The Contractor shall conduct these physical inventories periodically, as directed by the COR, and at termination or completion of the contract.

7.0 INSURANCE

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