19MY3024Q0006 Travel Management Services Questions and Answers June 14 2024.pdf

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Travel Management Services for U. S. Embassy Kuala Lumpur
Solicitation number
19MY3024Q0006
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This document contains the Questions and Answers related to Solicitation Number 19MY3024Q0006 for Travel Management Services for the U.S. Embassy Kuala Lumpur. The solicitation requests quotations for travel management services, including services such as on-site support, emergency services, and reconciliation. Key details include:

The solicitation requires respondents to complete and submit the SF-1449 form, Section I Pricing, Section 5 Representations and Certifications, and proof of SAM registration. Quotations are due by June 26, 2024 at 4:00 PM Kuala Lumpur time. The U.S. Government intends to award a contract/purchase order to the responsible company submitting an acceptable offer at the lowest price, potentially without holding discussions. A pre-quotation conference will be held on June 12, 2024 at 9:00 AM Kuala Lumpur time at the U.S. Embassy Kuala Lumpur.

The Questions and Answers section provides clarification on issues such as on-site service charges, emergency services, telephone service, and the SF-1449 form. The solicitation is being issued by the U.S. Department of State.

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19MY3024Q0006 Travel Management Services Questions and Answers

Date: June 14, 2024

Question 1: On-site service charge is one-time charge or recurring charge?

Answer 1: One-time charge.

Question 2: What is CWT Sato Travel?

Answer 2: CWT Sato Travel is currently supporting travel for State Department in DC. Vendor can use other type of application.

Question 3: Do I need to fill in Online Booking Fee?

Answer 3: If booking fee apply, fill in the box. If booking fee does not apply, fill in as not applicable.

Question 4: What is on-site staff working hours?

Answer 4: Monday through Friday during the hours of 07:45 – 16:30. Refer to the RFQ.

Question 5: How to provide emergency services outside regular working hours?

Answer 5: Through a 24/7, toll-free phone number.

Question 6: Is it mandatory that the emergency services number to be a toll-free number?

Answer 6: Yes.

Question 7: Who will provide telephone service for on-site operation?

Answer 7: Contractor needs to prepare for service provider.

Question 8: Do I need to fill in Overnight Delivery Fee?

Answer 8: If the delivery fee apply, fill in the box. If the delivery fee does not apply, fill in as not applicable.

Question 9: Who will perform the reconciliation?

Answer 9: Embassy’s travel assistant will perform the reconciliation. Contractor needs to provide all the documentation.

Question 10: Where can we get the SF1449?

Answer 10: You can search in Google or https://www.gsa.gov/cdnstatic/SF1449-21.pdf

Question 11: Is there any way to speed up the process of acquiring NCAGE code?

Answer 11: Directly walk-in with all the documents to:

Penguasa Katalog (MAFCA) Kementerian Pertahanan, Aras 3, Blok A Bangunan Zetro, Jalan 9/27C, Sekyen 5, Wangsa Maju, Kuala Lumpur.

or https://direktori.mod.gov.my/index.php/mindef/category/mafca https://www.gsa.gov/cdnstatic/SF1449-21.pdf https://direktori.mod.gov.my/index.php/mindef/category/mafca

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