2019_Warehouse_Support_Service_RFP_(Final).pdf

Warehouse Support Services U.S. Embassy, Rabat, Morocco

RFP No. 19M05519R0002

UNCLASSIFIED

U.S. Embassy Rabat, Morocco Km 5.7 Av. Mohammed VI

Souissi, Rabat, Morocco

Release Date: October 8, 2019

Dear Prospective Offerors:

Subject: Solicitation Number 19M05519R0002

Warehouse Support Services

Enclosed is a Request for Proposal (RFP) for Warehouse Support Services.

If you would like to submit a proposal, follow the instructions in Section L of the solicitation, complete the required portions of the attached document, and submit it in electronic format to the

Contracting Office as shown on the block 8 of the Standard Form 33 that follows this letter.

The U.S. Embassy Rabat intends to award a contract to the responsible company submitting an acceptable proposal at the lowest price. We intend to award a contract based on initial proposals, without holding discussions, although we may hold discussions with companies in the competitive range if there is a need to do so.

Any questions concerning the solicitation should be submitted in writing by 10/18/2019 at 17:00

Morocco Standard Time via email to Rabat_Procurement@state.gov.

Proposals are due by 11/07/2019 at 17:00 Morocco Standard Time. No proposals will be accepted after this time. Please submit your proposal in a sealed envelope marked "Proposal

Enclosed" to the following address:

American Embassy

Contracting Office

Km 5.7, Avenue Mohammed VI

Sincerely, Patrick D. Fenning

Contracting Officer

U.S. Embassy, Rabat, Morocco mailto:SeoulProposals@state.gov

SOLICITATION, OFFER AND AWARD 1. THIS CONTRACT IS A RATED ORDER

UNDER DPAS (15 CFR 350)

RATING PAGE OF PAGES

2. CONTRACT NUMBER

3. SOLICITATION NUMBER

19M05519R0002

4. TYPE OF SOLICITATION

[ ] SEALED BID (IFB)

[x] NEGOTIATED (RFP)

5. DATE ISSUED

10/07/2019

6. REQUISITION/PURCHASE NUMBER

7. ISSUED BY CODE 8. ADDRESS OFFER TO (If other than item 7)

U.S. Embassy

Km 5.7, Avenue Mohammed VI

NOTE: In sealed bid solicitation "offer" and "offeror” mean "bid" and "bidder".

SOLICITATION

9. Sealed offers in original and one (1) copy for furnishing the services in the Schedule will be received at the place specified in item 7, until 11/07/2019 at 17:00

Morocco Standard Time.

(hour) (date)

CAUTION - LATE Submissions, Modifications, and Withdrawals: See Section L. Provision No. 52.215-1. All offers are subject to all terms and conditions contained in this solicitation.

10. FOR INFORMATION CALL: A. NAME

Zakia Askari

B. TELEPHONE (NO COLLECT CALLS) C. E-MAIL ADDRESS

Askarizx@state.gov

AREA CODE

NUMBER

05 37 63

EXT

11. TABLE OF CONTENTS

(x) SEC. DESCRIPTION PAGE(S) (x) SEC. DESCRIPTION PAGE(S)

PART I - THE SCHEDULE PART II - CONTRACT CLAUSES

X A SOLICITATION/CONTRACT FORM 1 X I CONTRACT CLAUSES 24

X B SUPPLIES OR SERVICES AND PRICES/COSTS 2 PART III - LIST OF DOCUMENTS, EXHIBITS, AND OTHER ATTACH.

X C DESCRIPTION/SPECS/WORK STATEMENT 6 X J LIST OF ATTACHMENTS 38

X D PACKAGING AND MARKETING 14 PART IV - REPRESENTATIONS AND INSTRUCTIONS

X E INSPECTION AND ACCEPTANCE 15

X K

REPRESENTATIONS, CERTIFICATIONS, AND

X F DELIVERIES OR PERFORMANCE 17 OTHER STATEMENTS OF OFFERORS

X G CONTRACT ADMINISTRATION DATA 19 X L INSTRS., COND., AND NOTICES TO OFFERORS 53

X H SPECIAL CONTRACT REQUIREMENTS 20 X M EVALUATION FACTORS FOR AWARD 58

OFFER (Must be fully completed by offeror)

NOTE: ITEM 12 does not apply if the solicitation includes the provisions at 52.214-16, Minimum Bid Acceptance Period.

12. In compliance with the above, the undersigned agrees, if this offer is accepted within calendar days (120 calendar days unless a different period is inserted by the offer) from the date for receipt of offers specified above, to furnish any or all items upon which prices are offered at the price set opposite each item, delivered at the designated point(s), within the time specified in the schedule.

13. DISCOUNT FOR PROMPT PAYMENT

(See section I, Clause No 52.232-8)

10 CALENDAR DAYS (%) 20 CALENDAR DAYS (%) 30 CALENDAR DAYS

CALENDAR DAYS (%)

14. ACKNOWLEDGMENT OF AMENDMENTS AMENDMENT NO. DATE AMENDMENT NO. DATE

(The offeror acknowledges receipt of amendments to the solicitation and related documents ) numbered and dated:

15A. NAME AND

ADDRESS OF OFFEROR

CODE FACILITY 16. NAME AND TITLE OF PERSON AUTHORIZED

TO SIGN OFFER (Type or print)

15B. TELEPHONE NO. (Include area code) [ ] 15C. CHECK IF REMITTANCE

ADDRESS IS DIFFERENT FROM ABOVE

- ENTER SUCH ADDRESS

17. SIGNATURE 18. OFFER DATE

AREA CODE

NUMBER

EXT

AWARD (To be completed by Government)

19. ACCEPTED AS TO ITEM NUMBERED

20. AMOUNT 21. ACCOUNTING AND APPROPRIATION

22. AUTHORITY FOR USING OTHER THAN FULL AND OPEN COMPETITION:

[ ] 10 U.S.C. 2304(c) [ ] 41 U.S.C. 253(c)

23. SUBMIT INVOICES TO ADDRESS SHOWN IN

(4 copies unless otherwise specified)

ITEM

24. ADMINISTRATION BY (If other than Item 7) CODE 25. PAYMENT WILL BE MADE BY CODE

26. NAME OF CONTRACTING OFFICER (Type or print)

Patrick D. Fenning

27. UNITED STATES OF AMERICA

(Signature of Contracting Officer)

28. AWARD DATE

IMPORTANT - Award will be made on this form, or on the Standard Form 26, or by other authorized official written notice.

AUTHORIZED FOR LOCAL REPRODUCTION STANDARD FORM 33 (REV 9-97)

Previous edition is unusable Prescribed by GSA – FAR (48 CFR) 53.214(c)

PART I - THE SCHEDULE

SECTION B

SUPPLIES OR SERVICES AND PRICES/COSTS

B.1 SCOPE OF SERVICES

The Contractor shall provide moving and transportation services among Embassy’s and

Consulate’s General premises such as warehouse, houses, apartments and offices located throughout Temara, Rabat and Casablanca, Morocco, in accordance with Section C. Description/

Specifications/Work Statement.

B.2 TYPE OF CONTRACT

This is a fixed price contract with indefinite delivery/indefinite quantity for temporary additional services.

B.3 TYPES OF SERVICES

(a) Standard Services. The Contractor shall provide standard warehouse support services as specified in Section C within the buildings listed in Section J, Exhibit

A.

(b) Temporary Additional Services.

The Contractor shall provide Temporary Additional Services when requested by the Contracting Officer through a task order. Temporary Additional Services delivered shall be in addition to the Standard Services, and shall be priced at the unit price shown below. The tasks to be accomplished shall be additional quantities of the same tasks described in Section C.

Because Temporary Additional Services are based on indefinite delivery/indefinite quantity the minimum and maximum amounts are defined below:

Minimum: The Government shall place orders totaling a minimum of 5,000 hours.

This reflects the contract minimum for the base year and option period.

Maximum: The amount of all orders shall not exceed 12,000 hours. This reflects the contract maximum for the base year and each option period for temporary/additional services.

The hourly rates for Temporary Additional Services, as defined in Section C, are fully loaded rates, including:

All direct and indirect labor costs (including any premiums relating to overtime, holidays or night shifts, etc., and materials;

All overhead and indirect costs, including general and administrative expenses and profit.

B.4 PRICING

(a) The Government will pay the Contractor a fixed price per month for Standard

Services that have been satisfactorily performed. The Government will also pay the Contractor for Temporary Additional Services ordered each month by the

Government for satisfactorily completed work.

(b) Offers and Payment in U.S. dollars:

U.S. firms are eligible to be paid in U.S. dollars. U.S. firms desiring to be paid in

U.S. dollars should submit their offers in U.S. dollars. A U.S. firm is defined as a company which operates as a corporation incorporated under the laws of a state within the United States.

Foreign firms:

Any firm, which is not a U.S. firm, is a foreign firm. Any firm that does not meet the above definition of U.S. firm shall submit its prices and receive payment in local currency.

(c) The Contractor shall include any premium pay for services required on holidays only in the fixed prices for Standard Services. The Contractor shall include any premium pay for overtime only in the fixed rates for Temporary Additional

Services.

(d) The cost of Workers’ Compensation War-Hazard Insurance Overseas (See

Section I, FAR 52.228-4) is not reimbursable and shall be included in the

Contractor’s rates.

(e) VALUE ADDED TAX. Value Added Tax (VAT) is not included in the CLIN rates. Instead, it will be priced as a separate Line Item in the contract and on

Invoices. Local law dictates the portion of the contract price that is subject to

VAT; this percentage is multiplied only against that portion. It is reflected for each performance period.

B.5 Base Year Prices

(a) Standard Services. The fixed price for the Base Year of the contract is (starting on the date stated in the

Notice to Proceed (NTP) and continuing for a period of 12 months):

Price per Month 12 months Price per Year

X 12

(b) Temporary Additional Services. The unit fixed price is:

Price per Hour Estimated Number of hours per Year Total Not to Exceed Price

2,112 hours

Total Not to Exceed Price for Base Year (a + b)

B.6 Option Year 1 Prices (Option Term: Twelve (12) Months)

(a) Standard Services. The fixed price for Option Year 1 of the contract is:

Total Not to Exceed Price for Option Year 1 (a + b)

B.7 Option Year 2 Prices (Option Term: Twelve (12) Months)

(a) Standard Services. The fixed price for Option Year 2 of the contract is:

Total Not to Exceed Price for Option Year 2 (a + b)

B.8 Option Year 3 Prices (Option Term: Twelve (12) Months)

(a) Standard Services. The fixed price for Option Year 3 of the contract is:

Total Not to Exceed Price for Option Year 3 (a + b)

B.9 Option Year 4 Prices (Option Term: Twelve (12) Months)

(a) Standard Services. The fixed price for Option Year 4 of the contract is:

Total Not to Exceed Price for Option Year 4 (a + b)

B.10 Grand Total of Base plus ALL Option Years

Base Year Total

Option Year 1 Total

Option Year 2 Total

Option Year 3 Total

Option Year 4 Total

Grand Total of Base plus All Option Years

SECTION C

DESCRIPTION/SPECIFICATIONS/WORK STATEMENT

C.1 WORK REQUIREMENTS

C.1.1 General. The Contractor shall provide transportation and handling services for the U.S.

Embassy, Rabat and the U.S Consulate General in Casablanca. The Contractor shall perform warehouse support services for property owned or managed by the U.S. Government in Rabat and Casablanca, Morocco as listed in Section J, Exhibit A, “LOCATIONS FOR WAREHOUSE

SUPPORT SERVICES.” The Contractor shall furnish all direct labor personnel necessary to accomplish the work in this contract. Contractor employees shall be on site only for contractual duties and not for other business purposes.

C.1.2 Personnel. The Contractor shall provide a qualified work force meeting the contract requirements, including sufficient laborers to carry out the tasks. The workforce shall be able to provide the services identified in Section C.2. There will not be a standard number of laborers per month. The needs will vary depending on the time of year. On average, May through October is considered “high season” and November through April is considered “low season”. During the low season we will need between 6-8 laborers and during the high season, we will need between

8-12 laborers.

C.1.3 General Requirements.

C.1.3.1 Definitions.

"General Instructions" mean those instructions, directives and guidelines that apply to all warehouse support service personnel.

“CGR” means the official residence of the Consul General in Casablanca

"Chancery" means the Embassy building

“CMR” means the official residence of the Ambassador.

"Daily" means 5 days per week, on each non-holiday workday.

"DCMR" means the official residence of the Deputy Chief of Mission.

“Work Order” means a task or work instructions given to the contracted laborer with a specific timeline for completion. These are issued daily and indicate the routine actions that are expected of the contractor per the contract (i.e. Deliver welcome kit to house A, provide make ready services to house C, etc.).

C.1.3.2 The Contractor shall prepare general instructions for the work force. The

Contractor shall provide drafts to the Contracting Officer’s Representative (COR) for review within thirty days after award of the contract. The COR must approve these general instructions before issuance.

C.1.4 Duties and Responsibilities.

C.1.4.1 Certain areas specified in Section J, Exhibit A require an escort and can only be entered during scheduled times. The Embassy will provide escorts for these areas. The

General Instructions shall emphasize security requirements so that accidental security violations do not occur.

C.1.4.2 Temporary Additional Services are services that are defined as Standard

Services but are required at times other than the normal workday. The Contractor shall provide these services in addition to the scheduled services specified in paragraph C.2.1 through C.2.4 of this contract. The Contracting Officer shall order these services as needed by issuing a written task order. This work shall be performed by trained employees of the Contractor, and shall not be subcontracted. The Contracting Officer may require the Contractor to provide temporary additional services with 24 hour advance notice. In emergency situations the Contracting Officer may order temporary additional services orally and with less advance notice. Such orders will be confirmed in writing within three working days.

C.1.4.3 The Contractor shall include in its next regular invoice details of the temporary additional services. The Contractor shall also include a copy of the task order requesting the temporary additional services.

C.2 TYPES OF SERVICES

Standard Services shall include the following (C.2.1 through C.2.4).

C.2.1 Warehouse Operations Services

Warehouse operations services shall include receiving, delivery and pick up. Delivery and pick up service shall take place at locations identified in Section J, Exhibit A and any other locations as specified by the COR.

C.2.1.1 Receiving Operations

General Services Office (GSO) is responsible for officially receiving items that are delivered to the Embassy. In performing these duties, GSO staff will prepare and file the receiving reports, keep track of items received and issued, and sign for receipt of items/supplies delivered to the Embassy. The contractor, in performing receiving operations as described in this section, shall be responsible for the physical unloading, unpacking, repacking, and placing of items received by GSO into their designated warehouse spaces.

(a) Shipping containers

(i) Unload shipping containers and crates at warehouse (W1), to include the

GSO warehouse and other government locations.

(ii) Dismantle and unpack shipping containers and crates.

(iii) Repack and clean opened containers and crates as needed after inspection of received items by GSO staff.

(iv) Store received items into designated warehouse/storage spaces within a maximum of 3 days after receipt by GSO staff.

(v) Estimated work volume per year: between 10 to 20 shipping containers throughout the year.

(b) Shipping boxes

(i) Unload shipping boxes at warehouse or Embassy,

(ii) Dismantle and unpack shipping boxes.

(iii) Repack and clean opened boxes as needed after inspection of received items by GSO staff.

(iv) Store received items into designated warehouse/storage spaces.

(v) Estimated work volume per year: 2,500 packages received at embassy or warehouse. These are spread throughout the year.

C.2.1.2 Deliveries and pick up (exclusive of make-ready tasks)

(a) Expendable Supplies

(i) Collect and assemble office supplies from the warehouse for issuance.

(ii) Deliver office supplies on a regular weekly delivery schedule, plus emergency deliveries as needed.

(iii) Clean office supplies regularly and before issuance.

(iv) Estimated work volume per year: 25 work orders (average 5 line items per work order).

(b) Welcome Kits (See Section J, Exhibit D)

(i) Pull welcome kit items from storage warehouse and prepare welcome kits for delivery.

(ii) Deliver, unpack, and arrange welcome kit items in houses.

(iii) Pick up welcome kit items from houses if requested.

(iv) Estimated work volume per year: 60 work orders, 30 pickups and 30 deliveries (average 60 items per work order).

(c) Standard Warehouse Items

(i) Prepare items for delivery.

a) Dust, and clean all furniture and furnishings, including household furniture (except for residential wood furniture), appliances, lamps, office furniture, and office equipment. All wood furniture should be dusted and wiped clean prior to delivery (drawers included). Drawers should be fixed if not closed properly. All residential wood furniture should be polished prior to delivery.

Commented [MRB1]: I increased this number since I know we are expecting 21 containers of furniture alone in FY20.

i) Performance standard: Contractor shall complete cleaning of all furniture and equipment prior to the scheduled delivery time. All furniture and equipment in warehouse shall be free of dust, dirt, and sticky surfaces prior to issuance to the customers

ii) Estimated work volume per year: approximately 1300 pieces per year.

b) Clean all cushioned furniture items, including sofas, loveseats, easy chairs, occasional chairs, dining chairs, and office chairs. Clean all rugs.

i) Performance standard: Contractor shall complete cleaning of all cushioned furniture items prior to delivery. All cushioned furniture shall be free of dust, dirt, and sticky surfaces when delivered to the customers.

Estimated work volume per year approximately 1300 pieces per year.

(ii) Re-arrange and/or re-stock items after delivery to or pick up from specified locations.

a) Performance standard: Contractor shall complete rearrangement and restocking.

Estimated work volume per year: approximately 2000 items, 10 items per move so approximately 200 moves.

C.2.1.3 Maintenance and Cleaning of the Warehouse

(a) Sweep and wet mop all floor areas in the warehouse on a monthly basis

(b) Sweep all floor areas in the warehouse whenever a large shipment or delivery has been made.

(c) Maintain a clean and neat warehouse, dusting, sweeping and mopping as needed to meet the performance standard.

(d) Performance standard: Floors and shelving shall be free of dust, mud, sand, and other debris. Corridors shall be free of any boxes, crates, packing supplies, or property items.

(e) Estimated work load per year: 12 times a year (cleaning/sweeping all warehouse spaces).

C.2.1.4 Storing / Organizing

(a) Annual inventory

(i) Assist in conduct of annual property inventory by pulling out and re-stocking all items in the warehouse and other Embassy locations in conjunction with the GSO staff.

a) All stacked furniture and equipment must be made accessible for GSO staff to scan each bar code. All items must be returned to their original position (or designated location) after verifying code.

i) Estimated work load per year: 7000items to be moved, counted, verified, and re-stocked during the annual property inventory exercise.

ii) Performance standard: Items shall be moved according to the designated inventory schedule.

(b) Disposal Sale Operations

(i) Moving, cleaning, preparing, and loading items for property disposal sale

a) Move designated items from the warehouse to sale display areas.

b) Sort and place items into individual lots as designated by the GSO staff.

c) Wipe, sweep, brush, or otherwise clean items in preparation for display.

C.2.2 House Make-Ready Services

House Make-ready services shall include removing, preparing, delivering, installing, and cleaning furniture and appliances in designated residential areas identified in Section J, Exhibit

A. A full make-ready consists of approximately 45-120 items of furniture and household appliances. Estimated frequency of make-ready service is 2 to 3 residences per week, with a maximum estimate of 4 residences per week during the peak summer season.

C.2.2.1 Pre-Make Ready

(a) At the start of each make-ready, gather the furniture in each residence into the center of each room. Remove all drapes & sheers from the windows, and remove all pins.

(b) Return designated furniture and appliances to the warehouse.

(c) Performance standard: Contractor shall gather all furniture without damage and load/unload all items at the scheduled work hour.

(d) Estimated work load per year: 45 residences per year.

C.2.2.2 Restocking

(a) Assist GSO staff in checking the condition of all items returning from the residences.

(b) Restock or place all items into the warehouse and storage locations in accordance to specifications described in section C.2.1.4 Storing / Organizing.

(c) Estimated work load per year: 45-120 items per make-ready.

C.2.2.3 Gathering, delivering, installing, and placing items from the warehouse into designated residences.

(a) Assist GSO staff in selecting items for loading and delivery to make-ready residences.

(b) Load, deliver, and unload items at the make-ready house.

(c) Estimated work load per year: 45-120 items per make-ready.

C.2.2.4 Cleaning and installation of make-ready furniture and furnishings

(a) Clean furniture and furnishings per instructions in Section C.2.1.2 (d).

(b) Place all items in their designated room locations.

(c) Estimated work load per year: 45 residences per year.

C.2.2.5 The U.S. Government reserves the right to change make-ready work orders up to three times per work order.

C.2.3 Programmatic Event Set Up Services

Programmatic event set up services include arranging tables and chairs; setting up tents;

moving equipment, furnishings and appliances; delivering supplies; and providing related logistics services in support of receptions, concerts, press conferences, lectures, seminars, meetings, exhibitions, VIP visits, and other programmatic events as required. Programmatic events may be held indoors or outdoors at locations specified in Section J, Exhibit A.

C.2.3.1 Representational Events at the CMR and DCMR

(a) Set up tables and chairs for official receptions at CMR and DCMR.

(b) Remove furniture and furnishings from representational rooms to the basement, guest bedrooms, and other areas as required.

(c) Set up tables and chairs for events in accordance with programmatic requirements.

(d) Return furniture and furnishings to their original positions after the event and store tables and chairs.

(e) Estimated work load per year: 24-30 events (average event size: 100 guests per event).

C.2.3.2 Public Outreach Events through the Public Affairs Office & Information

Resource Center.

(a) Set up tables and chairs for public events held at the Public Affairs Office and

Information Resource Center.

(b) Return tables and chairs to their original positions after the event.

(c) Event types will include meetings, seminars, press conferences, lectures, presentations, and parties.

(d) Estimated work load per year: 10-12 events (average event size: 150 guests per

C.2.3.3 Chancery Building events

(a) Set up tables and chairs at the Chancery cafeteria, Consular waiting room, or other venues within the chancery to support official functions like conferences, training programs, official ceremonies, and parties.

(b) Return tables and chairs to their original positions after the event.

(c) Estimated work load per year: 25-30 events per year (typical event size: 40 guests per

C.2.3.4 Outdoor Tents

(a) Set up and dismantle tents, tables and chairs for official events at designated locations in Section J, Exhibit A.

(b) GSO has an inventory of different tent sizes that may be used in support of various outdoor events.

Size of Tents Quantity Approx. Weight

10’x 20’ (3 m x 6 m) 20 12kg

(c) Tents must be set up and dismantled on time and safely, ensuring our customers are satisfied with the delivery and installation.

(d) Contractor shall ensure the wearing of safety helmets and shoes to avoid any possible accidents. Contractor shall ensure US Government safety policies are followed.

(e) Estimated work load per year: 12-18 events per year (average event size: 3 tents per

C.2.3.5 VIP Visit Support

(a) Make deliveries, pick-ups, and setup/installation of furniture and equipment in support of VIP visits.

(b) Furniture and equipment may include classified copiers or shredding machine, office supplies, computer hardware, and other items from the GSO. An Embassy escort will be provided when classified copiers or shredding machines are warehouse involved.

(c) The Contractor will assume responsibility for any liabilities associated with accidents.

(d) Estimated work load per year: 5 VIP visits per year. Moving office supplies) to/from hotels for VIP visits including setting-up and dismantling of Embassy control rooms.

C.2.4 Workload estimates

Estimated workloads are described above in sections C.2.1 to C.2.3 in accordance with specific work tasks. Current estimates of inventory are provided here, according to residential or office use.

C.2.4.1 Residential: There are currently 107 Embassy residential units, concentrated at

Souissi, Rabat, and 34 Consulate General residential units in Casablanca. From time to time, short-term and long-term leased houses may be added or removed from the housing inventory.

(See Section J, Exhibit A). The current inventory of residential appliances and equipment, furniture and furnishings residing at all residential units is as follows:

(a) Household Furniture & Furnishings 10,000 items

(b) Household Appliances & Equipment 2,700 items

C.2.4.2 Office: The Chancery building is located in Souissi, Rabat. The Consulate

General is located in Av. Moulay Youssef, Casablanca. The current inventory of office equipment, furniture, and items of personal property contained in all US Embassy office complexes is as follows:

(a) Office Furniture 1,500 Items

(b) Office Equipment 1,500 Items

(c) Other Equipment 650 Items

(d) Office Supplies & Custodial supplies 600 Boxes

C.2.4.3 Summer Peak Season: Many of the required services under this contract are concentrated during a “peak summer season.” During this peak season, we anticipate a greater frequency of task orders involving the number of make-ready services (C.2.2), welcome kit deliveries (C.2.1.2(b)), disposal sale (C.2.1.4(c)),), and VIP visit support requirements (C.2.3.6).

During the peak season (June 01 – October 30), the estimated maximum workload is the following:

(a) Make-ready services 3-4 per week

(b) Welcome kit deliveries 3-4 per week

(d) Disposal sale 1 per season

C.2.5 Government Furnished Property: (See Section J, Exhibit B)

C.3 Management and Supervision

C.3.1 Contractor Management

C.3.1.1 The Contractor shall follow schedules provided by the COR, the Embassy

Warehouse Supervisor. The schedules shall take into consideration the hours that the staff can effectively perform their services without placing a burden on the security personnel of the Post.

For those items other than routine daily services, the COR shall provide the contractor with a detailed plan of the personnel to be used and the time frame to perform the service.

C.3.1.2 The Contractor shall be responsible for quality control. The Contractor shall perform inspection visits to the work site on a regular basis. The Contractor shall coordinate these visits with the COR. These visits shall be surprise inspections to those working on the contract.

C.3.1.3 The Contractor shall control overtime through efficient use of the work force. Individual work schedules shall not exceed 40 hours per week to preclude overtime being part of the standard services provided under the contract. Overtime may be necessary under

Temporary Additional Services.

SECTION D - PACKAGING AND MARKING

RESERVED

SECTION E - INSPECTION AND ACCEPTANCE

E.1 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

This contract incorporates the following clauses by reference, with the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available. Also the full text of a clause may be accessed electronically at:

http://www.acquisition.gov/far/ or http://farsite.hill.af.mil/vffara.htm

These addresses are subject to change. If the Federal Acquisition Regulation (FAR) is not available at the locations indicated above, use the Department of State Acquisition website at http://www.statebuy.state.gov/ to see the links to the FAR. You may also use an internet “search engine” (for example Google, Yahoo, Excite) to obtain the latest location of the most current

FAR.

FEDERAL ACQUISITION REGULATION (48 CFR CH. 1)

52.246-4 INSPECTION OF SERVICES-FIXED-PRICE (AUG 1996)

52.246-6 INSPECTION - TIME-AND- MATERIAL AND LABOR-HOUR (MAY 2001)

E.2 APPLICABILITY OF INSPECTION CLAUSES

FAR clause 52.246-4, Inspection of Services - Fixed-Price, applies to services provided under Standard Services. FAR clause 52.246-6, Inspection--Time-and- Materials and

Labor-Hour, applies to services provided under Temporary Additional Services.

E.3 QUALITY ASSURANCE AND SURVEILLANCE PLAN (QASP)

This plan is designed to provide an effective surveillance method to promote effective Contractor performance. The QASP provides a method for the Contracting Officer's Representative (COR) to monitor Contractor performance, advise the Contractor of unsatisfactory performance, and notify the Contracting Officer of continued unsatisfactory performance. The Contractor, not the

Government, is responsible for management and quality control to meet the terms of the contract.

The role of the Government is to conduct quality assurance to ensure that contract standards are achieved.

Performance Objective

PWS

Paragraph Performance Threshold

Services

Performs all warehouse support services set forth in the Performance Work Statement

(PWS)

C.1 thru C.3

All required services are performed and no more than one

(1) customer complaint is received per month http://www.acquisition.gov/far/ http://farsite.hill.af.mil/vffara.htm http://www.statebuy.state.gov/

E.3.1 Surveillance

The COR will receive and document all complaints from Government personnel regarding the services provided. If appropriate, the COR will send the complaints to the

Contractor for corrective action.

E.3.2 Standard

The performance standard is that the Government receives no more than one (1) customer complaint per month. The COR shall notify the Contracting Officer of the complaints so that the

Contracting Officer may take appropriate action to enforce the inspection clause (FAR 52.246-4, Inspection of Services – Fixed Price (AUG 1996)), if any of the services exceed the standard.

E.3.3 Procedures

(a) If any Government personnel observe unacceptable services, either incomplete work or required services not being performed they should immediately contact the COR.

(b) The COR will complete appropriate documentation to record the complaint.

(c) If the COR determines the complaint is invalid, the COR will advise the complainant. The COR will retain the annotated copy of the written complaint for his/her files.

(d) If the COR determines the complaint is valid, the COR will inform the

Contractor and give the Contractor additional time to correct the defect, if additional time is available. The COR shall determine how much time is reasonable.

(e) The COR shall, as a minimum, orally notify the Contractor of any valid complaints.

(f) If the Contractor disagrees with the complaint after investigation of the site and challenges the validity of the complaint, the Contractor will notify the COR. The

COR will review the matter to determine the validity of the complaint.

(g) The COR will consider complaints as resolved unless notified otherwise by the complainant.

(h) Repeat customer complaints are not permitted for any services. If a repeat customer complaint is received for the same deficiency during the service period, the

COR will contact the Contracting Officer for appropriate action under the Inspection clause.

SECTION F - DELIVERIES OR PERFORMANCE

F.1 PERIOD OF PERFORMANCE

F.1.1. The performance period of this contract is from the start date in Notice to Proceed and continuing for 12 months, with 4 (four), one-year options to renew. The initial period of performance includes any transition period authorized under the contract.

F.1.2 The Government may extend this contract for up to four (4) additional 12-month periods in accordance with the option clause in Section I. 52.217-9, Option to Extend the Term of the Contract, which also specifies the total duration of this contract. See also Section I, FAR

52.217-8, Option to Extend Services, for up to an additional six months of optional performance, if required by the Government.

F.2 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

available. Also, the full text of a clause may be accessed electronically at:

http://www.statebuy.state.gov/ to see the links to the FAR. You may also use an internet

“search engine” (for example Google, Yahoo, Excite) to obtain the latest location of the most current FAR.

FEDERAL ACQUISITION REGULATION (48 CFR CH. 1)

52.242-15 STOP-WORK ORDER AUG 1989

52.242-17 GOVERNMENT DELAY OF WORK APR 1984

F.3 DELIVERY SCHEDULE

The following items shall be delivered under this contract.

Description Quantity Delivery Date Deliver To

C.1.3.2 General Instructions 1 30 days after award COR

C.3.1.2 Schedule 1 Weekly COR

H.1.1 Biographic Information 1 5 days after award COR http://www.acquisition.gov/far/ http://farsite.hill.af.mil/vffara.htm http://www.statebuy.state.gov/ on the employees

H.5 Insurance certificate 1 5 days after award COR

F.4 NOTICE TO PROCEED

After contract award and submission of insurance certificates, the Contractor shall be sent a Notice to Proceed. That Notice to Proceed will establish a date (a minimum of ten (10) days from date of contract award unless the Contractor agrees to an earlier date) on which performance shall start.

F.5 WORKING HOURS

All work shall be performed during 08:00 - 17:00, Monday thru Friday except for the holidays identified in Section I.6. Other hours, initiated by the Contractor, may be approved by the Contracting Officer's Representative. Notice must be given 24 hours in advance to the COR who will consider any deviation from the hours identified above. Changes in work hours will not be cause for a price increase. Work hours may be reduced during Ramadan. The Contractor will be notified in writing 30 days before if reduced hours will be necessary.

SECTION G - CONTRACT ADMINISTRATION DATA

G.1 652.242-70 CONTRACTING OFFICER'S REPRESENTATIVE (COR) (AUG 1999)

(a) The Contracting Officer may designate in writing one or more Government employees, by name or position title, to take action for the Contracting Officer under this contract. Each designee shall be identified as a Contracting Officer’s Representative (COR).

Such designation(s) shall specify the scope and limitations of the authority so delegated;

provided, that the designee shall not change the terms or conditions of the contract, unless the

COR is a warranted Contracting Officer and this authority is delegated in the designation.

(b) The COR for this contract is the Warehouse Supervisor.

G.1.1 Duties

The COR is responsible for inspection and acceptance of services. These duties include review of Contractor invoices, including the supporting documentation required by the contract.

The COR may provide technical advice, substantive guidance, inspections, invoice approval, and other purposes as deemed necessary under the contract.

G.2 SUBMISSION OF INVOICES

Invoices should be sent electronically to RabatFMOInvoices@state.gov and an original and two (2) copies should be sent to the following address:

U.S. Embassy Rabat, Morocco

Attn: Financial Management Office

Km 5.7 Ave Mohammed VI

Souissi, Rabat 10170

G.2.1 Value Added Tax

The Contractor shall show Value Added Tax (VAT) as a separate item on invoices submitted for payment.

mailto:RabatFMOInvoices@state.gov

SECTION H - SPECIAL CONTRACT REQUIREMENTS

H.1 SECURITY

H.1.1 After award of the contract, the Contractor shall provide the following list of data on each employee who will be working under the contract. The Contractor shall include a list of workers and supervisors assigned to this project. The Government will run background checks on these individuals. It is anticipated that security checks will take 30 days to perform. For each individual the list shall include:

Full Name

Place and Date of Birth

Current Address

Identification number

H.1.2 Government shall issue identity cards to Contractor personnel, after they are approved.

Contractor personnel shall display identity card(s) on the uniform at all times while providing services under this contract. These identity cards are the property of the US Government. The

Contractor is responsible for their return at the end of the contract, when an employee leaves

Contractor service, or at the request of the Government. The Government reserves the right to deny access to U.S.-owned and U.S.-operated facilities to any individual.

H.2 STANDARDS OF CONDUCT

(a) General. The Contractor shall maintain satisfactory standards of employee competency, conduct, cleanliness, appearance and integrity and shall be responsible for taking such disciplinary action with respect to employees as required. Each Contractor employee is expected to adhere to standards of conduct that reflect credit on themselves, their employer, and the United States Government. The Government reserves the right to direct the Contractor to remove an employee from the worksite for failure to comply with the standards of conduct. The

Contractor shall immediately replace such an employee to maintain continuity of services at no additional cost to the Government.

(b) Uniforms. The Contractor's employees shall wear clean, neat and identifiable uniforms, although not necessarily identical uniforms. All employees shall wear accreditation at all times. Uniforms that become worn, torn, or ripped shall be repaired and when necessary, replaced with new uniforms. The cost of the uniforms shall be the responsibility of the

Contractor and shall not be considered to be a reimbursable expense under the contractor. All employees working for the contract will not be allowed to work unless he or she is wearing a uniform. Safety shoes and work gloves should also be provided and be replaced when needed.

(c) Disorderly conduct, use of abusive or offensive language, quarreling, intimidation by words, actions, or fighting shall not be condoned. Also included is participation in disruptive activities that interfere with normal and efficient Government operations.

(e) Intoxicants and Narcotics. The Contractor shall not allow its employees while on duty to possess, sell, consume, or be under the influence of intoxicants, drugs or substances that produce similar effects.

(f) Criminal Actions. Contractor employees may be subject to criminal actions as allowed by law in certain circumstances. These include but are not limited to the following actions:

Falsification or unlawful concealment, removal, mutilation, or destruction of any official documents or records or concealment of material facts by willful omission from official documents or records;

Unauthorized use of Government property, theft, vandalism, or immoral conduct;

Unethical or improper use of official authority or credentials;

Security violations; or, Organizing or participating in gambling in any form.

H.3 PERSONNEL HEALTH REQUIREMENTS

All employees shall be in good general health without physical disabilities that would interfere with acceptable performance of their duties. All employees shall be free from communicable diseases.

H.4 LAWFUL OPERATION, PERMITS, AND INDEMNIFICATION

(a) Bonds. The Government imposes bonding requirement on this contract. The

Contractor shall provide any official bonds required, pay any fees or costs involved or related to the authorization for the equipping of any employees engaged in providing services specified under this contract if such bonds or payments are legally required by the local government or local practice.

(b) Employee Salary Benefits. The Contractor shall be responsible for payment of all employee wages and benefits required by host country law or agreements with its employees.

The Government, its agencies, agents, and employees shall not be part of any legal action or obligation regarding these benefits which may subsequently arise. Where local law requires bonuses, specific minimum wage levels, premium pay for holidays, payments for social security, pensions, sick or health benefits, severance payments, child care or any other benefit, the

Contractor is responsible for payments of these costs and must include them in the fixed prices in this contract.

(c) Personal Injury, Property Loss or Damage (Liability). The Contractor assumes absolute responsibility and liability for any and all personal injuries or death and property damage or losses suffered due to negligence of the Contractor's personnel in the performance of this contract. The Contractor's assumption of absolute liability is independent of any insurance policies.

(d) Amount of Insurance. The Contractor is required to provide whatever insurance is legally necessary. The Contractor shall, at its own expense, provide and maintain during the entire performance period the following insurance amounts:

General Liability

1. Bodily Injury, On or Off the Site, in US Dollars

Per Occurrence As Applied by Moroccan Law

Cumulative As Applied by Moroccan Law

2. Property Damage, On or Off the Site, in US Dollars

Per Occurrence As Applied by Moroccan Law

Cumulative As Applied by Moroccan Law

The types and amounts of insurance are the minimums required. The Contractor shall obtain any other types of insurance required by local law or that are ordinarily or customarily obtained in the location of the work. The limit of such insurance shall be as provided by law or sufficient to meet normal and customary claims.

For those Contractor employees assigned to this contract who are either United States citizens or hired in the United States or its possessions, the Contractor shall provide workers' compensation insurance in accordance with FAR 52.228-3.

The Contractor agrees that the Government shall not be responsible for personal injuries or for damages to:

(a) Any property of the Contractor,

(b) Its officers,

(c) Agents,

(d) Servants,

(e) Employees, or

(f) Any other person, arising from and incident to the Contractor's performance of this contract.

The Contractor shall hold harmless and indemnify the Government from any and all claims arising, except in the instance of gross negligence on the part of the Government.

The Contractor shall obtain adequate insurance for damage to, or theft of, materials and equipment in insurance coverage for loose transit to the site or in storage on or off the site.

(e) Permits. Without additional cost to the Government, the Contractor shall obtain all permits, licenses, and appointments required for the performance of work under this contract.

The Contractor shall obtain these permits, licenses, and appointments in compliance with applicable host country laws. The Contractor shall provide evidence of possession or status of application for such permits, licenses, and appointments to the Contracting Officer with its proposal. Application, justification, fees, and certifications for any licenses required by the host government are entirely the responsibility of the Contractor.

H.5 CERTIFICATE OF INSURANCE

The Contractor shall furnish to the Contracting Officer a current certificate of insurance as evidence of the insurance required. In addition, the Contractor shall furnish evidence of a commitment by the insurance carrier to notify the Contracting Officer in writing of any material change, expiration or cancellation of any of the insurance policies required not less than thirty

(30) days before such change, expiration or cancellation is effective. If Contractor is self-insured then the Contractor shall not change or decrease the coverage without the Contracting Officer's approval.

H.6 ISSUANCE OF ORAL TASK ORDERS

The Contracting Officer may issue oral task orders, as stated in Section C.1.4.3. In all cases, the

Contractor must begin work after receipt of an oral order, without waiting for written confirmation.

H.7 ORDERING OFFICIAL

In accordance with FAR 52.216-18 ORDERING (OCT 1995), the designated ordering individual for this contract is the Contracting Officer.

H.8 POST AWARD CONFERENCE

Within 7 days after contract award, the Government will hold a post award conference at the

Embassy. The Government will provide the location, date, and time of the conference when the contract is awarded.

PART II - CONTRACT CLAUSES

SECTION I - CONTRACT CLAUSES

I.1 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

available. Also, the full text of a clause may be accessed electronically at:

https://www.ecfr.gov/cgi-bin/text-idx?SID=2e978208d0d2aa44fb9502725ecac4e5&mc=true&tpl=/ecfrbrowse/Title48/48chapter6.tplto see the links to the FAR. You may also use an internet “search engine” (for example Google, Yahoo, Excite) to obtain the latest location of the most current FAR.

FEDERAL ACQUISITION REGULATION (48 CFR CH. 1):

CLAUSE TITLE AND CLAUSE

52.202-1 DEFINITIONS (NOV 2013)

52.203-3 GRATUITIES (APR 1984)

52.203-5 COVENANT AGAINST CONTINGENT FEES (MAY 2014)

52.203-6 RESTRICTIONS ON SUBCONTRACTOR SALES TO THE GOVERNMENT

(SEP 2006)

52.203-7 ANTI-KICKBACK PROCEDURES (MAY 2014)

52.203-8 CANCELLATION, RESCISSION, AND RECOVERY OF FUNDS FOR

ILLEGAL OR IMPROPER ACTIVITY (MAY 2014)

52.203-10 PRICE OR FEE ADJUSTMENT FOR ILLEGAL OR IMPROPER ACTIVITY

(MAY 2014)

52.203-12 LIMITATION ON PAYMENTS TO INFLUENCE CERTAIN FEDERAL

TRANSACTIONS (OCT 2010)

52.203-17 CONTRACTOR EMPLOYEE WHISTLEBLOWER RIGHTS AND

REQUIREMENT TO INFORM EMPLOYEES OF WHISTLEBLOWER

RIGHTS (APR 2014)

http://www.acquisition.gov/far/ http://farsite.hill.af.mil/vffara.htm https://www.ecfr.gov/cgi-bin/text-idx?SID=2e978208d0d2aa44fb9502725ecac4e5&mc=true&tpl=/ecfrbrowse/Title48/48chapter6.tpl https://www.ecfr.gov/cgi-bin/text-idx?SID=2e978208d0d2aa44fb9502725ecac4e5&mc=true&tpl=/ecfrbrowse/Title48/48chapter6.tpl

52.203-19 PROHIBITION ON REQUIRING CERTAIN INTERNAL CONFIDENTIALITY

AGREEMENTS OR STATEMENTS (JAN 2017)

52.204-4 PRINTED OR COPIED DOUBLE-SIDED ON POSTCONSUMER FIBER

CONTENT PAPER (MAY 2011)

52.204-9 PERSONAL IDENTIFY VERIFICATION OF CONTRACTOR PERSONNEL

(JAN 2011)

52.204-10 REPORTING EXECUTIVE COMPENSATION AND FIRST-TIER

SUBCONTRACT AWARDS (OCT 2018)

52.204-12 UNIQUE ENTITY IDENTIFIER MAINTENANCE (OCT 2016)

52.204-13 SYSTEM FOR AWARD MANAGEMENT MAINTENANCE (OCT 2018)

52.204-18 COMMERCIA LAND GOVERNMENT ENTITY CODE MAINTENANCE

(JUL 2016)

52.204-19 INCORPORATION BY REFERENCE OF REPRESENTATIONS AND

CERTIFICATIONS (DEC 2014)

52.204-23 PROHIBITION ON CONTRACTING FOR HARDWARE, SOFTWARE, AND

SERVICES DEVELOPED OR PROVIDED BY KASPERSKY LAB AND

OTHER COVERED ENTITIES (JUL 2018)

52.209-6 PROTECTING THE GOVERNMENT'S INTEREST WHEN

SUBCONTRACTING WITH CONTRACTORS DEBARRED, SUSPENDED,

OR PROPOSED FOR DEBARMENT (OCT 2015)

52.209-9 UPDATES OF PUBLICLY AVAILABLE INFORMATION REGARDING

RESPONSIBILITY MATTERS (OCT 2018)

52.211-5 MATERIAL REQUIREMENTS (AUG 2000)

52.215-2 AUDIT AND RECORDS - NEGOTIATION (OCT 2010)

52.215-8 ORDER OF PRECEDENCE--UNIFORM CONTRACT FORMAT (OCT 1997)

52.215-11 PRICE REDUCTION FOR DEFECTIVE CERTIFIED COST OR PRICING

DATA – MODIFICATIONS (AUG 2011)

52.215-13 SUBCONTRACTOR CERTIFIED COST OR PRICING DATA –

MODIFICATIONS (OCT 2010)

52.215-14 INTEGRITY OF UNIT PRICES (OCT 2010)

52.215-21 REQUIREMENTS FOR CERTIFIED COST OR PRICING DATA AND DATA

OTHER THAN CERTIFIED COST OR PRICING DATA—MODIFICATIONS

(OCT 2010)

52.222-19 CHILD LABOR – COOPERATION WITH AUTHORITIES AND REMEDIES

(JAN 2018)

52.222-50 COMBATTING TRAFFICKING IN PERSONS (MAR 2015)

52.223-18 ENCOURAGING CONTRACTOR POLICIES TO BAN TEXT MESSAGING

WHILE DRIVING (AUG 2011)

52.224-1 PRIVACY ACT NOTIFICATION (APR 1984)

52.224-2 PRIVACY ACT (APR 1984)

52.225-5 TRADE AGREEMENTS (AUG 2018)

52.225-13 RESTRICTIONS ON CERTAIN FOREIGN PURCHASES (JUNE 2008)

52.225-14 INCONSISTENCY BETWEEN ENGLISH VERSION AND TRANSLATION

OF CONTRACT (FEB 2000)

52.228-4 WORKERS’ COMPENSATION AND WAR-HAZARD INSURANCE

OVERSEAS (APR 1984)

52.228-5 INSURANCE-WORK ON A GOVERNMENT INSTALLATION (JAN 1997)

52.229-6 TAXES - FOREIGN FIXED-PRICE CONTRACTS (FEB 2013)

52.229-7 TAXES- FIXED PRICE CONTRACTS WITH FOREIGN GOVERNMENTS

(FEB 2013)

52.232-1 PAYMENTS ( APR 1984)

52.232-8 DISCOUNTS FOR PROMPT PAYMENT (FEB 2002)

52.232-11 EXTRAS (APR 1984)

52.232-17 INTEREST (MAY 2014)

52.232-18 AVAILABILITY OF FUNDS (APR 1984)

52.232-22 LIMITATIONS OF FUNDS (APR 1984)

52.232-24 PROHIBITION OF ASSIGNMENT OF CLAIMS (MAY 2014)

52.232-25 PROMPT PAYMENT (JAN 2017)

52.232-32 PERFORMANCE-BASED PAYMENTS (APR 2012)

52.232-33 PAYMENT BY ELECTRONIC FUNDS TRANSFER SYSTEM FOR AWARD

MANAGEMENT (OCT 2018)

52.232-34 PAYMENT BY EFT – OTHER THAN SAM (JULY 2013)

52.232-40 PROVIDING ACCLERATED PAYMENTS TO SMALL BUSINESS

SUBCONTRACTORS (DEC 2013)

52.233-1 DISPUTES (MAY 2014) - ALTERNATE I (DEC 1991)

52.233-3 PROTEST AFTER AWARD (AUG 1996)

52.233-4 APPLICABLE LAW FOR BREACH OF CONTRACT CLAIM (OCT 2004)

52.236-13 ACCIDENT PREVENTION (NOV 1991)

52.237-2 PROTECTION OF GOVERNMENT BUILDINGS EQUIPMENT AND

VEGETATION (APR 1984)

52.237-3 CONTINUITY OF SERVICES (JAN 1991)

52.242-13 BANKRUPTCY (JULY 1995)

52.243-1 CHANGES - FIXED-PRICE (AUG 1987) - ALTERNATE II (APR 1984)

52.244-06 SUBCONTRACTS FOR COMMERCIAL ITEMS (OCT 2018)

52.245-1 GOVERNMENT PROPERTY (JAN 2017)

52.245-2 GOVERNMENT PROPERTY INSTALLATION OPERATION SERVICES

(APR 2012)

52.245-9 USE AND CHARGES (APR 2012)

52.246-17 WARRANTY OF SUPPLIES OF A NONCOMPLEX NATURE (JUNE 2003)

52.246-25 LIMITATION OF LIABILITY – SERVICES (FEB 1997)

52.248-1 VALUE ENGINEERING (OCT 2010)

52.249-2 TERMINATION FOR CONVENIENCE OF THE GOVERNMENT (FIXED-

PRICE) (APR 2012) – ALTERNATE I (SEPT 1996)

52.249-4 TERMINATION FOR CONVENIENCE OF THE GOVERNMENT

(SERVICES) (SHORT FORM) (APR 1984)

52.249-8 DEFAULT (FIXED-PRICE SUPPLY AND SERVICE) (APR 1984)

52.253-1 COMPUTER GENERATED FORMS (JAN 1991)

I.2 FAR CLAUSES IN FULL TEXT:

52.216-18 ORDERING (OCT 1995)*

(a) Any supplies and services to be furnished under this contract shall be ordered by issuance of delivery orders or task orders by the individuals or activities designated in the

Schedule. Such orders may be issued from date of award through base period or option periods if exercised.

(b) All delivery orders or task orders are…