Cell_Phone_Solicitation_-_19KU2018Q0028.pdf

Cell Phone Services – Request for Quotation

(RFQ) # 19KU2018Q0028

Zeyad I. Qishawi

U.S. Embassy Kuwait

6/25/18

U.S. Embassy Kuwait

June 25, 2018

General Services Office

Dear respected offeror

Subject: Request for Quotation number 19KU2018Q0028

Enclosed is a Request for Quotation (RFQ) for mobile telephone services. If you would like to submit a quotation, follow the instructions in Section 3 of the solicitation, complete the required portions of the attached document, and submit it to the following address:

Quote Submission:

1. By Email: Quotes, together with the signed amendment(s), if applicable, must be submitted electronically to: KuwaitProcurement@state.gov; or,

2. Hard Copy: Quotes, together with the signed amendment(s), if applicable, must be submitted to American Embassy Kuwait, front gate, Reference 19KU2018Q0028

Attention: Contracting Officer

In order for a quotation to be considered, you must also complete and submit the following:

1. SF-1449 (block 17, 24 and 30). Block 24 should list the total value of the quote for the base year and the option year.

2. Section 1

3. Section 5, Representations and Certifications

4. Additional Information as required in Section 4.

Direct any questions regarding this solicitation in writing NO later than July 10, 2018 by email to KuwaitProcurement@state.gov . No questions will be accepted beyond the due date.

Quotations are due by July 26, 2018 at 14:00 Kuwait local time.

The U.S. Government intends to award a contract to the responsible company submitting an acceptable quotation at the lowest price. We intend to award a contract based on initial quotations, without holding discussions, although we may hold discussions with companies in the competitive range if there is a need to do so.

Sincerely, Royce M. Branch II

Contracting Officer mailto:KuwaitProcurement@state.gov

TABLE OF CONTENTS

Section 1 - The Schedule

SF 1449 cover sheet

Continuation To SF-1449, RFQ Number 19KU2018Q0028, Prices, Block 23

Continuation To SF-1449, RFQ Number 19KU2018Q0028, Schedule Of

Supplies/Services, Block 20 Description/Specifications/Work Statement

Section 2 - Contract Clauses

Contract Clauses

Addendum to Contract Clauses - FAR and DOSAR Clauses not Prescribed in Part 12

Section 3 - Solicitation Provisions

Solicitation Provisions

Addendum to Solicitation Provisions - FAR and DOSAR Provisions not Prescribed in

Part 12

Section 4 - Evaluation Factors

Evaluation Factors

Addendum to Evaluation Factors - FAR and DOSAR Provisions not Prescribed in

Part 12

Section 5 - Representations and Certifications

Representations and Certifications

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

1. REQUISITION NUMBER

2. CONTRACT NO.

3. AWARD/EFFECTIVE

DATE

4. ORDER NUMBER

5. SOLICITATION NUMBER

19KU2018Q0028

6. SOLICITATION ISSUE DATE

June 25, 2018

7. FOR SOLICITATION

INFORMATION CALL

a. NAME

Zeyad I. Qishawi

b. TELEPHONE NUMBER(No collect calls)

965-2259-1234

8. OFFER DUE DATE/

LOCAL TIME

July 26, 2018 @ 14:00

9. ISSUED BY CODE

10. THIS ACQUISITION IS

American Embassy Kuwait

UNRESTRICTED

SET ASIDE: % FOR

SMALL BUSINESS EMERGING SMALL BUSINESS

General Services Office

HUBZONE SMALL BUSINESS SMALL BUSINESS

Phone: 965-2259-1234 SERVICE-DISABLED VETERAN OWNED 8(A)

Fax: 965-2259-1938 NAICS: 517210

SIZE STD:

11. DELIVERY FOR FOB 12. DISCOUNT

TERMS

13a. THIS CONTRACT IS A RATED ORDER

UNDER DPAS (15 CFR 700) DESTINATION UNLESS BLOCK IS MARKED

SEE SCHEDULE

13b. RATING

14. METHOD OF SOLICITATION

RFQ IFB RFP

15. DELIVER TO: Code 16. Administered by:

Soft Copy:

KuwaitProcurement@state.gov

Hard Copy:

American Embassy, front gate

17.a. CONTRACTOR/OFFEROR CODE FACILITY CODE

TELEPHONE NO:

18a. PAYMENT WILL BE MADE BY

17b CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN

OFFER

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS

BLOCK BELOW IS CHECKED SEE ADDENDUM

19.

ITEM NO.

20.

SCHEDULE OF SUPPLIES/SERVICES

21.

QUANTITY

22.

UNIT

23.

UNIT PRICE

24.

AMOUNT

Cell phone service contract

“See attached”

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA

26. TOTAL AWARD AMOUNT (For Govt. Use Only)

27a.SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA ARE ARE NOT ATTACHED.

27b.CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED.

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN 1 COPY TO

ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DELIVER ALL ITEMS SET

FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY ADDITIONAL SHEETS

SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED HEREIN.

29. AWARD OF CONTRACT: REF. _________________ OFFER

DATED _______________. YOUR OFFER ON SOLICITATION

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH

ARE SET FORTH HEREIN, IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT)

30c. DATE SIGNED

31b. NAME OF CONTRACTING OFFICER (Type or Print)

Royce Branch II

31c. DATE SIGNED

SECTION 1 - THE SCHEDULE

CONTINUATION TO SF-1449

RFQ NUMBER 19KU2018Q0028

PRICES, BLOCK 23

SECTION 1 - THE SCHEDULE

1. SCOPE OF CONTRACT

The Contractor shall provide mobile telephone services to the Embassy of the United States of

America in the State of Kuwait. The prices listed below shall include all labor, materials, insurance (see FAR 52.228-4 and 52.228-5), overhead, and profit. The Government will pay the

Contractor on a monthly basis for Standard Services that have been satisfactorily performed.

II. PERIOD OF PERFORMANCE

The contract will be for a one-year period from Notice to Proceed (NTP), with four one-year options to renew. Tentative start date November 1, 2018

III. PRICING

VALUE ADDED TAX. Value Added Tax (VAT) is not applicable to this contract and shall not be included in the CLIN rates or Invoices because the U.S. Embassy has a tax exemption certificate from the host government.

The option to upgrade or downgrade mobile Services from the existing packages may be exercised by the Government at any time during the duration of this contract. If the effective date to upgrade or downgrade a mobile service was less than a month, then the service provider will charge a daily rate, which will be computed by dividing the established monthly rate by 30.

III standard Services Base Year

1. Base Year - will start from Notice to Proceed (NTP), tentative start date November 1, 2018 – October 31, 2019. Standard services estimated quantities

1.A One Time Activation Fees. This package will include free replacement fee/charges for damaged SIM cards, and free termination fee/charges for voice GSM lines

One Time Activation Fees

Description Estimated

Quantity

GSM Lines

Unit Unit Cost Total Amount

1.A.1. One time activation charges for existing mobile lines

(Line portability charges – only if applicable)

Each GSM Line

* 1.A.2. One time activation charges for estimated new mobile lines during the performance of base year

Each GSM Line

FREE replacement fee/charges of damaged SIM card.

FREE termination fee/charges of voice GSM lines.

* Estimated numbers for evaluation purposes. Actual number might be less or more than the estimated quantity.

Total Charges

2.A Basic Package – Pay as you go plan (Voice Plan) – Fixed monthly subscription fee, plus a fixed flat rate per unit of actual Calls and SMS. This package will include free replacement fee/charges for damaged SIM cards, and free termination fee/charges for voice GSM lines

Basic Package - Pay as you go plan (Voice Plan)

* Estimated number of Lines – 37 GSM Lines

Description Estimated

QTY

Unit Unit Cost Total Cost

2.A.1. Monthly

Subscription Fee per Voice GSM

Line

37 lines

Per line

2.A.2. Calls Within the Group - (flat rate per minute per line per month)

60 minutes

Per minute

2.A.3. Calls Outside the Group - (flat

120 minutes

2.A.4. SMS Within the Group - (flat rate per message per

5 messages

Per message

2.A.5. SMS Outside the Group - (flat

* The Actual number of lines might be more or less than the estimated quantity.

3.A Flat Rate – Low Usage Package. This package will include free replacement fee/charges for damaged SIM cards, and free termination fee/charges for GSM lines

Flat Rate – Low Usage Package

* Estimated number of Lines – 319 GSM Lines

Description Estimated QTY Unit Cost

Calls within the group - Per line per minute per month

Unlimited - Free

Miss You Service Free

Calls outside the group - per line per minute per month (to same network, another network, and/or landline)

350 minutes

Data service (4G or the latest) per month

6 GB

SMS messages per month

Unlimited SMS

(Local and

International)

3.A.1. Monthly Subscription

Flat Rate per Line

1 line

1 month

3.A.2. Total Charges for

Estimated Lines per Month

319 lines

3.A.3. Total Charges per Year

12 months

* The Actual number of lines under this package might be more or less than the estimated quantity

* Charges Above the Low Usage Package

Description QTY Cost

Calls outside the group -above the 350 minutes

1 minute

* These charges will be used only for evaluation purposes.

4.A Flat Rate – Mid Usage Package .This package will include free replacement lines

Flat Rate – Mid Usage Package

* Estimated number of Lines – 48 GSM Lines

Description Estimated QTY Unit Cost line per minute per month

(to same network, another

750 minutes

Data service (4G or the latest) per month

10 GB

International)

4.A.1. Monthly

Subscription Flat Rate per

4.A.2. Total Charges for

48 lines

4.A.3. Total Charges per

Year

* Charges Above the Mid Usage Package above the 750 minutes

5.A Flat Rate – High Usage Package. This package will include free replacement lines

Flat Rate – High Usage Package

* Estimated number of Lines – 88 GSM Lines

Description Estimated QTY Unit Cost line per minute per month

1500 minutes

80 GB

International)

5.A.1. Monthly

5.A.2. Total Charges for

88 lines

5.A.3. Total Charges per

* Charges Above the High Usage Package above the 1500 minutes

6.A Flat Rate – Unlimited Usage Package. This package will include free replacement lines

Flat Rate – Unlimited Usage Package

* Estimated number of Lines – 2 GSM Lines

Description Estimated QTY Unit Cost line per minute per month

Unlimited minutes

300 GB

International)

6.A.1. Monthly

6.A.2. Total Charges for

2 lines

6.A.3. Total Charges per

7.A Flat Rate – Value Added Services

Internet Plans with Free Router (Works with a LAN cable or wireless network).

This package will include free termination fee/charges for internet plans.

Flat Rate – Internet Plans with Free Router

Description * Estimated QTY Cost per Month Cost per Year

30 GB Plan

100 GB Plan

250 GB Plan

500 GB Plan

1 TB Plan

Total charges based on estimated quantities per year

* The Actual number of plans under this package might be more or less than the estimated quantity.

8.A Internet Plans with Free 4G-LTE or latest Hotspot. This package will include free termination fee/charges for internet plans.

Flat Rate – Internet Plans with Free 4G-LTE or latest Hotspot

I TB Plan

9.A Mobile Value Added Services. This package will include free termination fee/charges for value added services for GSM lines

Number of

Mobiles

Flat Rate per

Month

Internet Data Plan per Month

8 GB

15 GB

60 GB

100 GB

For evaluation purposes only

10.A. International Voice calls and Roaming Services

10.A.1: Voice calls:

Description Destination Estimated

Mobiles

Number of Minutes per Month per Mobile

International Calls from

Kuwait

Any destination

Total amount

10.A.2: Data Roaming. This package will include free termination fee/charges for Smart

Global Package.

Description Destination *Estimated

Number of

Mobiles

Unit per

Unit price/charges

Flat rate per unit

(week, month)

Total amount

Internet Roaming Service using the subscriber local existing Internet package plan (low, mid, high, unlimited)

Any destination week

X 52 weeks

Smart global package.

Data Roaming Package, with global internet monthly allowance (2GB)

X 12 months

Data Roaming Package, monthly allowance (4GB)

Total estimated amount

*The Actual number of plans under this package might be more or less than the estimated quantity

11. Base Year Grand Total:

Ref. Description Total Charges per

1.A One time activation charges for existing mobile lines (Line portability charges – only if applicable)

2.A

Basic Package – Pay as you go plan (Voice Plan)

3.A

Flat Rate – Low Usage Package

4.A

Flat Rate – Mid Usage Package

5.A

Flat Rate – High Usage Package

6.A

Flat Rate – Unlimited Usage Package

7.A

Internet Plans with Free Router (Works with a LAN cable or wireless network)

8.A

Internet Plans with Free 4G-LTE Hotspot

10.A.1

International Services

10.A.2

Data Roaming

Grand Total for Base Year

IV. 1 Option Year - will start from November 1, 2019 – October 31, 2020. Standard services estimated quantities

1.B. One Time Activation Fees. This package will include free replacement

Quantity GSM

Lines

Unit Cost Total Amount

* 1.B.1. One time activation charges for estimated new mobile lines during the performance of 1st option year

2.B Basic Package – Pay as you go plan (Voice Plan) – Fixed monthly subscription fee, plus a fixed flat rate per unit of actual Calls and SMS. This package will include free replacement fee/charges for damaged SIM cards, and free termination fee/charges for voice GSM lines

* Estimated number of Lines – 95 GSM Lines

Description Estimated

QTY

Unit Unit Cost Total Cost

2.B.1. Monthly

Subscription Fee

2.B.2. Calls Within the Group - (flat

2.B.3. Calls Outside the Group - (flat

2.B.4. SMS Within the Group - (flat

2.B.5. SMS Outside the Group - (flat

3.B. Flat Rate – Low Usage Package. This package will include free replacement lines

* Estimated number of Lines – 319 GSM Lines

Description Estimated QTY Unit Cost line per minute per month (to

Data service (4G) per month

International)

3.B.1. Monthly Subscription

3.B.2. Total Charges for

3.B.3. Total Charges per Year

4.B. Flat Rate – Mid Usage Package. This package will include free replacement

* Estimated number of Lines – 48 GSM Lines

Description Estimated QTY Unit Cost line per minute per month

Data service (4G) per month

International)

4.B.1. Monthly

4.B.2. Total Charges for

4.B.3. Total Charges per

* Charges Above the Mid Usage Package

Description QTY Cost

5.B Flat Rate – High Usage Package. This package will include free replacement

* Estimated number of Lines – 88 GSM Lines

Description Estimated QTY Unit Cost line per minute per month

International)

5.B.1. Monthly

5.B.2. Total Charges for

5.B.3. Total Charges per

* Charges Above the High Usage Package

Description QTY Cost

6.B Flat Rate – Unlimited Usage Package. This package will include free replacement

* Estimated number of Lines – 2 GSM Lines

Description Estimated QTY Unit Cost line per minute per month

International)

6.B.1. Monthly

6.B.2. Total Charges for

6.B.3. Total Charges per

7.B Flat Rate – Value Added Services

Internet Plans with Free Router (Works with a LAN cable or wireless network). This package will include free termination fee/charges for internet plans.

8.B. Internet Plans with Free 4G-LTE or latest Hotspot. This package will include free

9.B Mobile Value Added Services. This package will include free termination

Mobiles

10.B. International and Roaming Services and Roaming Services

10.B.1 Voice calls

Mobiles

Number of Minutes per Month per Mobile

10.B.2 Data Roaming: This package will include free termination fee/charges for Smart

Global Package.

Description Destination *Estimated

Number of

Mobiles

Unit per

Unit price/charges

Flat rate per unit

(week, month)

Total amount

Internet Roaming Service using the subscriber local existing Internet package

Data Roaming Package, Data Roaming Package, 11.B. 1st Option Year Grand Total:

2.B.

3.B.

4.B.

5.B.

6.B.

7.B.

8.B.

10.B.1

10.B.2

Data Roaming

Grand Total for 1st option Year

V. 2nd Option Year - will start from November 1, 2020 – October 31, 2021. Standard

1.C. One Time Activation Fees. This package will include free replacement

Lines

Unit Cost Total Amount

* 1.C.1. One time activation charges for estimated new performance of 2nd option year

2.C. Basic Package – Pay as you go plan (Voice Plan) – Fixed monthly subscription

Description Estimated

QTY

Unit Unit Cost Total Cost

2.C.1. Monthly

Subscription Fee

2.C.2. Calls Within the Group - (flat

2.C.3. Calls Outside the Group - (flat

2.C.4. SMS Within the Group - (flat

2.C.5. SMS Outside the Group - (flat

3.C Flat Rate – Low Usage Package. This package will include free replacement

Description Estimated QTY Unit Cost line per minute per month (to

International)

3.C.1. Monthly Subscription

3.C.2. Total Charges for

3.C.3. Total Charges per Year

4.C Flat Rate – Mid Usage Package .This package will include free replacement

Description Estimated QTY Unit Cost line per minute per month

International)

4.C.1. Monthly

4.C.2. Total Charges for

4.C.3. Total Charges per

* Charges Above the Mid Usage Package

Description QTY Cost

5.C Flat Rate – High Usage Package. This package will include free replacement

Description Estimated QTY Unit Cost line per minute per month

International)

5.C.1. Monthly

5.C.2. Total Charges for

5.C.3. Total Charges per

* Charges Above the High Usage Package

Description QTY Cost

6.C Flat Rate – Unlimited Usage Package. This package will include free replacement

Description Estimated QTY Unit Cost line per minute per month

International)

6.C.1. Monthly

6.C.2. Total Charges for

6.C.3. Total Charges per

7.C Flat Rate – Value Added Services

8.C Internet Plans with Free 4G-LTE or latest Hotspot. This package will include free

9.C Mobile Value Added Services. This package will include free termination

Mobiles

10.C. International Voice calls and Roaming Services

10.C.1: Voice calls:

Mobiles

Number of Minutes per Month per Mobile

10.C.2: Data Roaming. This package will include free termination fee/charges for Smart

Global Package.

Description Destination *Estimated

Number of

Mobiles

Unit per

Unit price/charges

Flat rate per unit

(week, month)

Total amount

Internet Roaming Service using the subscriber local existing Internet package

Data Roaming Package, Data Roaming Package, 11.C. 2nd Option Year Grand Total:

2.C.

3.C.

4.C.

5.C.

6.C.

7.C.

8.C.

10.C.1

10.C.2

Roaming Services

Grand Total for 2nd Option Year

VI. 3rd Option Year - will start from November 1, 2021 – October 31, 2022. Standard

1.D. One Time Activation Fees. This package will include free replacement

Lines

Unit Cost Total Amount

* 1.D.1. One time activation charges for estimated new performance of 3rd option year

2.D. Basic Package – Pay as you go plan (Voice Plan) – Fixed monthly subscription

Description Estimated

QTY

Unit Unit Cost Total Cost

2.D.1. Monthly

Subscription Fee

2.D.2. Calls Within the Group - (flat

2.D.3. Calls Outside the Group - (flat

2.D.4. SMS Within the Group - (flat

2.D.5. SMS Outside the Group - (flat

3.D Flat Rate – Low Usage Package. This package will include free replacement

Description Estimated QTY Unit Cost line per minute per month (to

International)

3.D.1. Monthly Subscription

3.D.2. Total Charges for

3.D.3. Total Charges per Year

4.D Flat Rate – Mid Usage Package .This package will include free replacement

Description Estimated QTY Unit Cost line per minute per month

International)

4.D.1. Monthly

4.D.2. Total Charges for

4.D.3. Total Charges per

* Charges Above the Mid Usage Package

Description QTY Cost

5.D Flat Rate – High Usage Package. This package will include free replacement

Description Estimated QTY Unit Cost line per minute per month

International)

5.D.1. Monthly

5.D.2. Total Charges for

5.D.3. Total Charges per

* Charges Above the High Usage Package

Description QTY Cost

6.D Flat Rate – Unlimited Usage Package. This package will include free replacement

Description Estimated QTY Unit Cost line per minute per month

International)

6.D.1. Monthly

6.D.2. Total Charges for

6.D.3. Total Charges per

7.D Flat Rate – Value Added Services

8.D Internet Plans with Free 4G-LTE or latest Hotspot. This package will include free

9.D Mobile Value Added Services. This package will include free termination

Mobiles

10.D. International Voice calls and Roaming Services

10.D.1: Voice calls:

Mobiles

Number of Minutes per Month per Mobile

10.D.2: Data Roaming. This package will include free termination fee/charges for Smart

Global Package.

Description Destination *Estimated

Number of

Mobiles

Unit per

Unit price/charges

Flat rate per unit

(week, month)

Total amount

Internet Roaming Service using the subscriber local existing Internet package

Data Roaming Package, Data Roaming Package, 11.D. 3rd Option Year Grand Total:

2.D.

3.D.

4.D.

5.D.

6.D.

7.D.

8.D.

10.D.1

10.D.2

Grand Total for 3rd Option Year

VII. 4th Option Year - will start from November 1, 2022 – October 31, 2023. Standard

1.E. One Time Activation Fees. This package will include free replacement

Lines

Unit Cost Total Amount

* 1.E.1. One time activation charges for estimated new performance of 4th option year

2.E. Basic Package – Pay as you go plan (Voice Plan) – Fixed monthly subscription

Description Estimated

QTY

Unit Unit Cost Total Cost

2.E.1. Monthly

Subscription Fee

2.E.2. Calls Within the Group - (flat

2.E.3. Calls Outside the Group - (flat

2.E.4. SMS Within the Group - (flat

2.E.5. SMS Outside the Group - (flat

3.E Flat Rate – Low Usage Package. This package will include free replacement

Description Estimated QTY Unit Cost line per minute per month (to

International)

3.E.1. Monthly Subscription

3.E.2. Total Charges for

3.E.3. Total Charges per Year

4.E Flat Rate – Mid Usage Package .This package will include free replacement

Description Estimated QTY Unit Cost line per minute per month

International)

4.E.1. Monthly Subscription

4.E.2. Total Charges for

4.E.3. Total Charges per

* Charges Above the Mid Usage Package

Description QTY Cost

5.E Flat Rate – High Usage Package. This package will include free replacement

Description Estimated QTY Unit Cost line per minute per month

International)

5.E.1. Monthly Subscription

5.E.2. Total Charges for

5.E.3. Total Charges per

* Charges Above the High Usage Package

Description QTY Cost

6.E Flat Rate – Unlimited Usage Package. This package will include free replacement

Description Estimated QTY Unit Cost line per minute per month

International)

6.E.1. Monthly Subscription

6.E.2. Total Charges for

6.E.3. Total Charges per

7.E Flat Rate – Value Added Services

8.E Internet Plans with Free 4G-LTE or latest Hotspot. This package will include free

9.E Mobile Value Added Services. This package will include free termination

Mobiles

10.E. International Voice calls and Roaming Services

10.E.1: Voice calls:

Mobiles

Number of Minutes per Month per Mobile

10.E.2: Data Roaming. This package will include free termination fee/charges for Smart

Global Package.

Description Destination *Estimated

Number of

Mobiles

Unit per

Unit price/charges

Flat rate per unit

(week, month)

Total amount

Internet Roaming Service using the subscriber local existing Internet package

Data Roaming Package, Data Roaming Package, 11.E. 4th Option Year Grand Total:

2.E.

3.E.

4.E.

5.E.

6.E.

7.E.

8.E.

10.E.1

10.E.2

Grand Total for 4th Option Year

In section III, IV, V, VI and VII, the Government shall place orders totaling a minimum of KD

5,000. This reflects the contract minimum for each year option of performance. The amount of all orders shall not exceed KD 105,000. This reflects the contract maximum for each year option of performance.

Base Year Total

1st Option Year

2nd Option Year

3rd Option Year

4th Option Year

GRAND TOTAL FOR BASE + ALL OPTION YEARS

CONTINUATION TO SF-1449

RFQ NUMBER 19KU2018Q0028

INDEFINITE DELIVERY/INDEFINITE QUANTITY CONTRACT

SCHEDULE OF SERVICES, BLOCK 20

1. PERFORMANCE WORK STATEMENT

This solicitation is for mobile telephone services. The U.S. Embassy is using approximately 425 lines for official purposes. The Contractor shall provide complete mobile telephones services for the U.S. Embassy in the State of Kuwait. Services provided shall include but not limited to:

Calls within State of Kuwait

International Calls

International Roaming

Wireless Application Protocol (WAP)

SMS Messaging

Voice Mail

24-hour Customer Service

Detailed Billing of Calls Made (local and international)

Data Services (local and international)

On-line Action Service

The Contractor shall ensure that the connection through its network is of the highest quality possible and shall be uninterrupted, clear, and with no static. Network problems shall be remedied immediately, and the COR must be immediately informed of any problems and their resolution.

1.1 RESERVED

1.2 CALLS WITHIN STATE OF KUWAIT

The Contractor shall ensure on a 24-hour basis at least 90% local network coverage around State of Kuwait with special consideration to all urban areas and main traffic routes.

1.3 INTERNATIONAL CALLS

The Contractor shall ensure on a 24-hour basis international connectivity with the USA, all

European countries, and all other worldwide countries that telephone services are available.

1.4 INTERNATIONAL ROAMING

The Contractor shall provide as extensive international roaming connectivity as possible, with the special interest of the Government for roaming within USA and all European countries, and all other worldwide countries that telephone services are available.

1.5 WIRELESS APPLICATION PROTOCOL (WAP)

The Contractor shall provide Internet connection through their network to the Wireless

Application Protocol (WAP) Internet sites.

1.6 SMS MESSAGING

The Contractor shall provide access to around the clock SMS messaging.

1.7 VOICE MAIL

The Contractor shall provide Voice Mail services in English and Arabic Language. A Voice

Mail Box shall be prepared for each number separately as per standard practice.

1.8 RENTAL OF CELL-PHONES WITH SIM CARDS

RESERVED

1.9 CUSTOMER SERVICE

The Contractor shall provide technical support for setting up voice mail, roaming questions, questions on the phone features, number changes, lost or stolen telephone reporting, manufacturer’s warranty information, and all other matters concerning the mobile telephone services through the Contractor’s Project Manager.

1.10 DETAILED BILLING

1.10.1 The Contractor shall provide a monthly breakdown of calls made by individual numbers.

The breakdown shall clearly show:

Called Number

Time and Date of the Call

Duration of the Call

Price

1.10.2 The monthly lists of calls made shall be forwarded to the Contracting Officer’s

Representative (COR) until the end of each current month for the previous month to the following Email address:

DsouzaW@state.gov

1.11 ON-LINE SELF SERVICE ACTIVATION

mailto:DsouzaW@state.gov

The purpose of this service is to provide the Embassy a self-management tool through the Local Service Provider’s website. In which an authorized Embassy employee will gain the leverage to manage the official account as smooth and as easily as possible.

The authorized employee will be eligible to activate, deactivate services, upgrade, and downgrade lines within available packages. The following is a list of minimum options that should be available in the website:

- Activate/deactivate SIM cards (permanently and temporarily)

- Activate/deactivate international service

- Activate/deactivate roaming service

- Request local call trace history

- Request PIN and PUK code

- Print invoices

2. INVOICING

(a) The Contractor shall submit monthly invoices to the COR at the Email address shown in paragraph d below. A proper invoice must include the following information:

Contractor's name and bank account information for payments by wire transfers

Invoice Date

Contract Number

A summary showing a listing of each line with total monthly price in local currency for that line. A detailed invoice for each agency has to be attached to each summary invoice and should include the cost breakdown by each telephone line according to the pricing schedule

A detailed list of all calls made for each line

Prompt payment discount, if any

Name, title, phone number, and address of person to contact in case of defective invoice

(b) If an invoice does not contain the above information, the Government reserves the right to reject the invoice as improper and return it to the Contractor within 7 calendars days.

The Contractor must then submit a proper invoice.

(c) The COR will take each summary invoice and furnish the detailed invoice to the appropriate official in each individual Government agency. That agency representative will review the detailed invoice and either approve for payment or advise the COR of the inaccuracies found. It shall be the COR who will interact with the Contractor on any invoice problems.

(d) The Contractor will send all invoices to the following address:

Invoice Submission. Invoice is required to be sent electronically to the Embassy Finance

Office email: KuwaitDBO@state.gov to process for payment.

(e) Payment shall be made in local currency by Electronic Funds Transfer (EFT) within

30 days after receipt of the proper invoice

(f) The Government will provide annual proof of a direct exemption of Value Added Tax

(VAT); according to host country VAT laws.

3. KEY PERSONNEL

3.1 The Project Manager must be able to converse in English and Arabic. The Contractor shall assign to this contract the following key person:

POSITION/FUNCTION

NAME

Project Manager

3.2 During the first 90 days of performance, the Contractor shall make no substitutions of key personnel unless the substitution is required due to illness, death, or termination of employment.

The Contractor shall notify the Contracting Officer within 15 calendar days after the occurrence of any of these events and provide the information required below to the Contracting Officer at least 15 days before making any permanent substitutions.

3.3 After the first 90 days of performance, the Contractor may substitute a key person if the

Contractor determines that it is necessary. The Contractor shall notify the Contracting Officer of the proposed action immediately. Prior to making the substitution, the Contractor will provide the information required below to the Contracting Officer.

3.4 The Contractor shall provide a detailed explanation of the circumstances requiring the proposed substitution, a complete resume for the proposed substitute. The proposed substitute shall possess qualifications comparable to the original key person. The Contracting Officer will notify the Contractor of its approval or disapproval of the substitution within 15 calendar days after receiving the required information. The Government will modify the contract to reflect any changes in key personnel.

mailto:KuwaitDBO@state.gov

4. PERMITS

Without additional cost to the Government, the Contractor shall obtain all permits, licenses, and appointments required for the work under this contract. The Contractor shall obtain these permits, licenses, and appointments in compliance with applicable local country laws.

5. GOVERNMENT FURNISHED PROPERTY

5.1 The Government intends to use the existing Government Owned cell phone units and keep the same cell phone numbers that starts with 9xxxxxxx. If required, the Contractor shall replace all existing SIM cards with a new fully functional SIM card with the same numbers (Line

Portability), and appropriate security codes (PIN and PUK codes) for all existing Government cell-phones. Under no circumstances there will be break on service on GSM lines during the transition period to switch between the existing service provider and the new service provider.

Therefore, the contractor is required to provide in their proposal a transition plan to show how this action will be processed, and what are the necessary documents required from the

Government.

5.2 RESERVED

6. ADDITION OF NEW LINES

The Contractor will provide a fully functional SIM card, telephone number, and appropriate security codes (PIN and PUK codes) to the COR within 3 hours after receiving a delivery order under the contract.

7. NON-OFFICIAL LINES

This Contract is valid only for official Government needs.

8. DISCLOSURE OF INFORMATION

Any information made available to the Contractor by the Government shall be used only for the purpose of carrying out the provisions of this contract and shall not be divulged or made known in any manner to any person except as may be necessary in the performance of the contract.

9. TECHNOLOGICAL REFRESHMENT

After contract award, the Government may; pursuant to FAR clause 52.212-4 - Contract Terms and Conditions –Commercial Items, paragraph (c), Changes; request changes within the scope of the contract. These changes may be required to improve performance or react to changes in technology.

The Contractor may propose for the Government’s technological refreshment, substitutions or additions for any provided products or services that may become available as a result of technological improvements. The Government may, at any time during the term of this contract or any extensions thereof, modify the contract to acquire products which are similar to those under the contract and that the Contractor has, or has not, formally announced for marketing purposes. This action is considered to be within the scope of the contract. At the option of the

Government, a demonstration of the substitute product may be required. The Government is under no obligation to modify the contract in response to the proposed additions or substitutions.

Such substitutions or additions may include any part of, or all of, a given product(s) provided that the following conditions are met and substantiated by documentation in the technological refreshment proposal:

(a) The proposed product(s) shall meet all of the technical specifications of this document and conform to the terms and conditions cited in the contract.

(b) The proposed product(s) shall have the capacity, performance, or functional characteristics equal to or greater than, the current product(s).

(c) The proposal shall discuss the impact on hardware, services, and delivery schedules.

The cost of the changes not specifically addressed in the proposal shall be borne entirely by the Contractor.

(d) Contractor has the right to withdraw, in whole or in part, any technological refreshment proposal prior to acceptance by the Government. Contractor will use commercially reasonable efforts to ensure that prices for substitutions or additions are comparable to replaced or discontinued products. If a technological refreshment proposal is accepted and made a part of this contract, an equitable adjustment, increasing or decreasing the contract price, may be required and any other affected provisions of this contract shall be made in accordance with FAR clause 52.212-4, paragraph (c), Changes, and other applicable clauses of the contract.

10. SPECIAL SHORT TERM PROMOTION

For the entire contract duration, the Contractor will offer the U.S. Embassy the option to take advantage of any promotional programs that it offers and that is suited for use by U.S. Embassy staff. The U.S. Embassy, at its own discretion, will have the option to take or reject the opportunity.

11. DELIVERY ORDERS

The Contracting Officer will issue delivery orders to order any cell phone services to the

Contractor for performance of work under this contract. If an order is given orally, it will be followed up by a written delivery order within 7 days.

12. TRAINING

The Contractor shall provide, at no additional cost, training to COR on how to use the operator website to include but not limited to activating and deactivating SIM cards, activating and deactivating international, roaming, and data roaming, and other related services. The training will be coordinated with the COR to match the U.S. Embassy work schedule.

13. EQUIPMENT RETURN/DEFECTIVE POLICY

RESERVED.

14. CUSTOMER SERVICE CENTERS

The Contractor is to provide a telephone number for the purpose of reporting equipment problems and malfunctions, billing inquiries, and customer question regarding accounts and services.

15. SURVIVABILITY AND RECOVERY

The Contractor shall have a working system of network survivability in case of emergencies and serious disasters when all networks may be jammed or when parts of the network are destroyed.

The Contractor shall have a recovery plan in place that shall deal with such occurrences.

16. QUALITY ASSURANCE AND SURVEILLANCE PLAN (QASP)

This plan provides an effective method to promote satisfactory contractor performance. The

QASP provides a method for the Contracting Officer's Representative (COR) to monitor

Contractor performance, advise the Contractor of unsatisfactory performance, and notify the

Contracting Officer of continued unsatisfactory performance. The Contractor, not the

Government, is responsible for management and quality control to meet the terms of the contract. The role of the Government is to monitor quality to ensure that contract standards are achieved.

Performance Objective Scope of Work Para Performance Threshold

Services.

Performs all services set forth in the scope of work.

1. thru 15.

All required services are performed and no more than one

(1) customer complaint is received per month.

17. RECRUITMENT OF THIRD COUNTRY NATIONALS (TCN) FOR PERFORMANCE

ON DEPARTMENT OF STATE CONTRACTS (October 17, 2012)

1. On contracts exceeding $150,000 where performance will require the recruitment of non-professional third country nationals, the offeror is required to submit a Recruitment Plan as part of the proposal. Contractors providing employer furnished housing are required to submit a Housing Plan.

2. Recruitment Plan

a. State the anticipated number of workers to be recruited, the skills they are expected to have, and the country or countries from which the Contractor intends to recruit them.

b. Explain how the Contractor intends to attract candidates and the recruitment strategy including the recruiter.

c. Provide sample recruitment agreement in English.

d. State in the offer that the recruited employee will not be charged recruitment or any similar fees. The Contractor or employer pays the recruitment fees for the worker if recruited by the Contractor or subcontractor to work specifically on Department of State jobs.

e. State in the offer that the Contractor’s recruitment practices comply with recruiting nation and host country labor laws.

f. State in the offer that the Contractor has read and understands the requirements of FAR 52.222-50 Combating Trafficking in Persons.

g. Contractor and subcontractors shall only use bona fide licensed recruitment companies.

Recruitment companies shall only use bona fide employees and not independent agents.

h. Contractor will advise the Contracting Officer of any changes to the Recruitment Plan during performance.

3. The offeror will submit a Housing Plan if the Contractor intends to provide employer furnished housing for TCNs. The Housing Plan must describe the location and description of the proposed housing. Contractors must state in their offer that housing meets host country housing and safety standards and local codes or explain any variance. Contractor shall comply with any Temporary Labor Camp standards contained in this contract. In contracts without a Temporary Labor Camp standard, fifty square feet is the minimum amount of space per person without a Contracting Officer waiver. Contractor shall submit proposed changes to their Housing Plan to the Contracting Officer for approval.

4. Department of State contractor and subcontractors will treat employees with respect and dignity by taking the following actions:

a. Contractor may not hold employee passports and other identification documents longer than 48 hours without employee concurrence. Contractors and subcontractors are reminded of the prohibition contained in Title 18, United States Code, Section 1592, against knowingly destroying, concealing, removing, confiscating, or possessing any actual or purported passport or other immigration document to prevent or restrict the person’s liberty to move or travel in order to maintain the services of that person, when the person is or has been a victim of a severe form of trafficking in persons.

b. Contractor shall provide employees with signed copies of the/their employment contracts, in English and the employee’s native language, that define the terms of employment, compensation, job description, and benefits. Contracts must be provided prior to employee departure from their countries of origin.

c. Contractor shall provide all employees with a “Know Your Rights” brochure and document that employees have been briefed on the contents of the brochure. The English language version is available at http://www.state.gov/j/tip/or from the Contracting Officer.

d. Contractor shall brief employees on the requirements of the FAR 52.222-50 Combating Trafficking in Persons including the requirements against commercial sex even in countries where it is legal and shall provide a copy of the briefing to the Contracting Officer Representative (COR).

e. Contractor shall display posters in worker housing advising employees in English and the dominant language of the Third Country Nationals being housed of the requirement to report violations of Trafficking in Persons to the company and the company’s obligation to report to the Contracting Officer. The poster shall also indicate that reports can also be submitted to the Office of the Inspector General (OIG) Hotline at 202-647-3320 or 1-800-409-9926 or via email at OIGHotline@state.gov.

f. Contractor and subcontractors shall comply with sending and receiving nation laws regarding transit, entry, exit, visas, and work permits. Contractors are responsible for repatriation of workers imported for contract performance.

g. Contractor will monitor subcontractor compliance at all tiers. This includes verification that subcontractors are aware of, and understand, the requirements of FAR 52.222-50 Combating Trafficking in Persons and this clause. Contractors specifically agree to allow U.S. Government personnel access to contractor and subcontractor personnel, records, and housing for audit of compliance with these requirements.

h. The Contractor agrees to include this clause in all subcontracts over $150,000 involving recruitment of third country national for subcontractor performance.

SECTION 2 - CONTRACT CLAUSES

FAR 52.212-4 CONTRACT TERMS AND CONDITIONS – COMMERICAL ITEMS

(JAN 2017), is incorporated by reference (See SF-1449, Block 27A).

THE FOLLOWING FAR CLAUSE IS PROVIDED IN FULL TEXT:

52.212-5 Contract Terms and Conditions Required to Implement Statutes or Executive Orders—

Commercial Items.

As prescribed in 12.301(b)(4), insert the following clause:

CONTRACT TERMS AND CONDITIONS REQUIRED TO IMPLEMENT STATUTES OR EXECUTIVE

ORDERS—COMMERCIAL ITEMS (JAN 2018)

(a) The Contractor shall comply with the following Federal Acquisition Regulation (FAR) clauses, which are incorporated in this contract by reference, to implement provisions of law or

Executive orders applicable to acquisitions of commercial items:

(1) 52.203-19, Prohibition on Requiring Certain Internal Confidentiality Agreements or

Statements (JAN 2017) (section 743 of Division E, Title VII, of the Consolidated and Further

Continuing Appropriations Act, 2015 (Pub. L. 113-235) and its successor provisions in subsequent appropriations acts (and as extended in continuing resolutions)).

(2) 52.209-10, Prohibition on Contracting with Inverted Domestic Corporations (Nov

2015).

(3) 52.233-3, Protest After Award (AUG 1996) (31 U.S.C. 3553).

(4) 52.233-4, Applicable Law for Breach of Contract Claim (OCT 2004)(Public Laws 108-

77 and 108-78 (19 U.S.C. 3805 note)).

(b) The Contractor shall comply with the FAR clauses in this paragraph (b) that the

Contracting Officer has indicated as being incorporated in this contract by reference to implement provisions of law or Executive orders applicable to acquisitions of commercial items:

[Contracting Officer check as appropriate.]

1 52.203-6, Restrictions on Subcontractor Sales to the Government (Sept 2006), with Alternate I (Oct 1995) (41 U.S.C. 4704 and 10 U.S.C. 2402).

2 52.203-13, Contractor Code of Business Ethics and Conduct (Oct 2015) (41

U.S.C. 3509)).

3 52.203-15, Whistleblower Protections under the American Recovery and

Reinvestment Act of 2009 (June 2010) (Section 1553 of Pub. L. 111-5).

(Applies to contracts funded by the American Recovery and Reinvestment Act of 2009.)

https://acquisition.gov/sites/default/files/current/far/html/Subpart%2012_3.html#wp1084399 https://acquisition.gov/sites/default/files/current/far/html/52_200_206.html#wp1158787 https://acquisition.gov/sites/default/files/current/far/html/52_207_211.html#wp1146366 https://acquisition.gov/sites/default/files/current/far/html/52_233_240.html#wp1113329 http://uscode.house.gov/uscode-cgi/fastweb.exe?getdoc+uscview+t29t32+1665+30++%2831%29%20%20AND%20%28%2831%29%20ADJ%20USC%29%3ACITE%20%20%20%20%20%20%20%20%20 https://acquisition.gov/sites/default/files/current/far/html/52_233_240.html#wp1113344 http://uscode.house.gov/ https://acquisition.gov/sites/default/files/current/far/html/52_200_206.html#wp1137622 http://uscode.house.gov/ http://uscode.house.gov/ https://acquisition.gov/sites/default/files/current/far/html/52_200_206.html#wp1141983 http://uscode.house.gov/ http://uscode.house.gov/ https://acquisition.gov/sites/default/files/current/far/html/52_200_206.html#wp1144881

4 52.204-10, Reporting Executive Compensation and First-Tier Subcontract

Awards (Oct 2016) (Pub. L. 109-282) (31 U.S.C. 6101 note).

5 [Reserved].

6 52.204-14, Service Contract Reporting Requirements (Oct 2016) (Pub. L. 111-

117, section 743 of Div. C).

7 52.204-15, Service Contract Reporting Requirements for Indefinite-Delivery

Contracts (Oct 2016) (Pub. L. 111-117, section 743 of Div. C).

8 52.209-6, Protecting the Government’s Interest When Subcontracting with

Contractors Debarred, Suspended, or Proposed for Debarment. (Oct 2015) (31

U.S.C. 6101 note).

9 52.209-9, Updates of Publicly Available Information Regarding Responsibility

Matters (Jul 2013) (41 U.S.C. 2313).

10 [Reserved].

11 (i) 52.219-3, Notice of HUBZone Set-Aside or Sole-Source Award (Nov 2011)

(15 U.S.C. 657a).

__ (ii) Alternate I (Nov 2011) of 52.219-3.

12 (i) 52.219-4, Notice of Price Evaluation Preference for HUBZone Small

Business Concerns (OCT 2014) (if the offeror elects to waive the preference, it shall so indicate in its offer) (15 U.S.C. 657a).

__ (ii) Alternate I (JAN 2011) of 52.219-4.

13 [Reserved]

14 (i) 52.219-6, Notice of Total Small Business Set-Aside (Nov 2011) (15 U.S.C.

644).

__ (ii) Alternate I (Nov 2011).

__ (iii) Alternate II (Nov 2011).

15 (i) 52.219-7, Notice of Partial Small Business Set-Aside (June 2003) (15 U.S.C.

644).

__ (ii) Alternate I (Oct 1995) of 52.219-7.

__ (iii) Alternate II (Mar 2004) of 52.219-7.

16 52.219-8, Utilization of Small Business Concerns (Nov 2016) (15 U.S.C.

637(d)(2) and (3)).

17 (i) 52.219-9, Small Business Subcontracting Plan (Jan 2017) (15 U.S.C.

637(d)(4)).

__ (ii) Alternate I (Nov 2016) of 52.219-9.

__ (iii) Alternate II (Nov 2016) of 52.219-9.

__ (iv) Alternate III (Nov 2016) of 52.219-9.

__ (v) Alternate IV (Nov 2016) of 52.219-9.

18 52.219-13, Notice of Set-Aside of Orders (Nov 2011) (15 U.S.C. 644(r)).

19 52.219-14, Limitations on Subcontracting (Jan 2017) (15 U.S.C. 637(a)(14)).

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