19GR1024R0003.pdf

September 26, 2024

Dear Prospective Offeror:

SUBJECT: Solicitation Number 19GR1024R0003 – Health Insurance services

The Embassy of the United States of America invites you to submit a proposal for Locally

Employed staff and Civil Service Retirement Fund (CSR) annuitants supplemental health insurance coverage. The Embassy encourages prospective offerors to offer off-the-shelf plans that meet at least the minimum benefit levels required in this solicitation.

The Embassy intends to conduct a pre-proposal conference (or teleconference) on October 17, 2024, at 15.00 hours (Athens local time) at the US Embassy Athens, Greece to go over the solicitation requirements. Prospective offerors should send an email to

AthProcurement@state.gov for additional information.

Your proposal must be submitted electronically by email with the subject line "Proposal

19GR1024R0003 Enclosed" to Athensoffers@state.gov on or before 15:00 noon (Athens Time) on November 14, 2024. Proposals submitted to any other email address or after the cut-off date and time will not be accepted. Proposals must be in English and incomplete proposals will not be accepted.

It is important to make sure the submission is made in specific size and format; in Adobe Acrobat

(pdf) file format. The file size must not exceed 30MB. If the file size should exceed the 30MB, the submission must be made in separate files and attached to separate emails with less than

30MB each.

In order for a proposal to be considered, you must also complete and submit the following:

1. SF-33;

2. Section B, Pricing Schedule;

3. Section B, Retention Amount in B.3;

4. Section K, Representations and Certifications, FAR Provisions 52.204-24 and

52.204-26.

5. Additional information as required in Section L.

6. Completed IRS Form W-14, found at www.irs.gov/w14, to ensure compliance with FAR

52.229-11.

7. Your company UEI (Unique Entity Identifier) number as proof of SAM Registration

(required if your quotation is above $30,000).

Embassy of the United States of America

Athens, Greece mailto:AthProcurement@state.gov mailto:Athensoffers@state.gov http://www.irs.gov/w14

Offerors shall be registered in the SAM (System for Award Management) database at https://www.sam.gov prior to submittal of their offer/proposal as prescribed under FAR 4.1102.

Failure to be registered at time of proposal submission may deem the offeror’s proposal to be considered non-responsible and no further consideration will be given. Therefore, offerors are highly encouraged to register immediately if they are interested in submitting a response to this requirement (required for quotations above $30,000 in value).

Please direct any questions regarding this solicitation in writing to the attention of Ms. Alexandra

Kouyentaki, Procurement Supervisor. Questions must be written in English and may be sent by email to AthProcurement@state.gov by 14.00 hours local time, on October 15, 2024.

Sincerely, Dresden A. Kalin

Contracting Officer

Enclosure https://www.sam.gov/ mailto:AthProcurement@state.gov

SOLICITATION, OFFER AND AWARD

1. THIS CONTRACT IS A RATED ORDER

UNDER DPAS (15 CFR 350)

RATING PAGE OF PAGES

1 | 71

2. CONTRACT (Proc. Inst. Ident.) NO.

3. SOLICITATION NO.

19GR1024R0003

4. TYPE OF SOLICITATION

[ ] SEALED BID (IFB)

[x] NEGOTIATED (RFP)

5. DATE ISSUED

Sept. 26, 2024

6. REQUISITION/PURCHASE NO.

7. ISSUED BY CODE 8. ADDRESS OFFER TO (If other than item 7)

American Embassy – GSO

91 Vas. Sofias Avenue

GR 101 60 ATHENS

Refer to the Cover Letter

NOTE: In sealed bid solicitation "offer" and "offeror mean "bid" and "Bidder".

SOLICITATION

9. Sealed offers in original and copies for furnishing the supplies or services in the Schedule will be received at the place specified, in the depository located in REFER TO COVER LETTER until 15:00 hours (Greece local time), November 14, 2024.

CAUTION - LATE Submissions, Modifications, and Withdrawals: See Section L. Provision No. 52.215-1 Deviation. All offers are subject to all terms and conditions contained in this solicitation.

10. FOR

INFORMATION

CALL:

A. NAME

Ms. Alexandra E. Kouyentaki

B. TELEPHONE (NO COLLECT

CALLS) AREA CODE NUMBER

EXT

C. E-MAIL ADDRESS

AthProcurement@state.gov

11. TABLE OF CONTENTS

(x) SEC. DESCRIPTION PAGE(S) (x) SEC. DESCRIPTION PAGE(S)

PART I - THE SCHEDULE PART II - CONTRACT CLAUSES

X A SOLICITATION/CONTRACT FORM 1 X I CONTRACT CLAUSES 24

X B SUPPLIES OR SERVICE AND PRICES/COSTS 2 PART III - LIST OF DOCUMENTS, EXHIBITS, AND OTHER ATTACH.

X C DESCRIPTION/SPECS/WORK STATEMENT 6 X J LIST OF ATTACHMENTS 37

X D PACKAGING AND MARKETING 15 PART IV - REPRESENTATIONS AND INSTRUCTIONS

X E INSPECTION AND ACCEPTANCE 16 X K REPRESENTATIONS, CERTIFICATIONS, AND

X F DELIVERIES OR PERFORMANCE 18 OTHER STATEMENTS OF OFFERORS 42

X G CONTRACT ADMINISTRATION 19 X L INSTRS., COND., AND NOTICES TO OFFERORS 64

X H SPECIAL CONTRACT REQUIREMENTS 21 X M EVALUATION FACTORS FOR AWARD 70

OFFER (Must be fully completed by offeror) NOTE: ITEM 12 does not apply if the solicitation includes the provisions at 52.214-16, Minimum Bid Acceptance Period.

12. In compliance with the above, the undersigned agrees, if this offer is accepted within calendar days (120 calendar days unless a different period is inserted by the offer) from the date for receipt of offers specified above, to furnish any or all items upon which prices are offered at the price set opposite each item, delivered at the designated point(s), within the time specified in the schedule.

13. DISCOUNT FOR PROMPT PAYMENT

10 CALENDAR

DAYS %

20 CALENDAR DAYS

30 CALENDAR

DAYS %

CALENDAR DAYS

14. ACKNOWLEDGMENT OF

AMENDMENTS

AMENDMENT NO. DATE AMENDMENT NO. DATE

(The offeror acknowledges receipt of amendments to the solicitation for offerors and related documents numbered and dated:

15A. NAME CODE FACILITY 16. NAME AND TITLE OF PERSON AUTHORIZED

AND

ADDRESS

OF

OFFEROR

TO SIGN OFFER (Type or print)

15B. TELEPHONE NO. (Include area code)

15C. CHECK IF REMITTANCE ADDRESS [ ]

IS DIFFERENT FROM ABOVE - ENTER SUCH

ADDRESS

17. SIGNATURE 18. OFFER DATE

AWARD (To be completed by Government)

19. ACCEPTED AS TO ITEM NUMBERED 20. AMOUNT 21. ACCOUNTING AND APPROPRIATION

22. AUTHORITY FOR USING OTHER THAN FULL AND OPEN COMPETITION:

[ ] 10 U.S.C. 2304(c)( ) [ ] 41 U.S.C. 253(c)( )

23. SUBMIT INVOICES TO ADDRESS SHOWN IN

ITEM

24. ADMINISTRATION BY (If other than Item 7) CODE 25. PAYMENT WILL BE MADE BY CODE

26. NAME OF CONTRACTING OFFICER (Type of print)

27. UNITED STATES OF AMERICA 28. AWARD DATE

IMPORTANT - Award will be made on this form, or on the Standard Form 26, or by other authorized official written notice.

NSN 7540-01-152-8064 STANDARD FORM 33 (REV 9-97)

PREVIOUS EDITION NOT USABLE Prescribed by GSA mailto:AthProcurement@state.gov

SECTION B

PRICE - HEALTH INSURANCE

B.1. HEALTH INSURANCE SERVICES

The Contractor shall provide Supplemental Health Insurance services to employees and CSR Annuitants of the Government of the United States of America in Greece and their eligible dependents. The groups of employees and CSR Annuitants who shall be provided this insurance are listed in Section C. This insurance shall be provided in accordance with Section C, Parts I and II.

B.2. PRICES

B.2.1 VALUE ADDED TAX.

The Government will not reimburse the Contractor for VAT under this contract. The Contractor shall not include a line for VAT on Invoices as the U.S. Embassy has a tax exemption certificate with the host government.

B.2.2 This is a fixed price with economic price adjustment requirements type contract under which will be issued firm, fixed-price task orders. The fixed prices/premium rates for the health insurance services as specified in Section C are as follows:

B.2.3. BASE YEAR OF CONTRACT:

Bi-Weekly Rates Per Premium

Category Estimated

Number of

Premiums

Bi-Weekly Rate per

Premium in Euro

Insurance

Premium

Tax 15% in

Euro

Extended Bi-Weekly

Total in Euro

A. CSR Annuitants

a. CSR Annuitant Only 86

b. Each CSR Dependent 31

c. Subtotal

B. LE Staff

a. Employee Only 280

b. Each Dependent 418

c. Subtotal

TOTAL PRICE FOR BASE YEAR [(A.c. + B.c.) X 26]

JAMES ZADROGA 9/11 VICTIMS HEALTH AND COMPENSATION ACT OF 2010

NOTICE: UNLESS A WAIVER OR EXCEPTION APPLIES, PAYMENTS

SUBSEQUENT TO THIS PROCUREMENT ARE SUBJECT TO AN EXCISE TAX OF

2% PERSUANT TO 26 U.S.C. 5000C.

B.2.4. FIRST OPTION YEAR OF CONTRACT:

Category Estimated

Number of

Premiums

Bi-Weekly Rate per

Premium in Euro

Insurance

Premium

Tax 15% in

Euro

Extended Bi-Weekly

Total in Euro

A. CSR Annuitants

a. CSR Annuitant Only 86

b. Each CSR Dependent 31

c. Subtotal

B. LE Staff

a. Employee Only 280

b. Each Dependent 418

TOTAL PRICE FOR FIRST OPTION YEAR [(A.c. + B.c.) X 26]

B.2.5. SECOND OPTION YEAR OF CONTRACT:

Category Estimated

Number of

Premiums

Bi-Weekly Rate per

Premium in Euro

Insurance

Premium

Tax 15% in

Euro

Extended Bi-Weekly

Total in Euro

A. CSR Annuitants

a. CSR Annuitant Only 86

b. Each CSR Dependent 31

c. Subtotal

B. LE Staff

a. Employee Only 280

b. Each Dependent 418

TOTAL PRICE FOR SECOND OPTION YEAR [(A.c. + B.c.) X 26]

B.2.6. THIRD OPTION YEAR OF CONTRACT:

Category Estimated

Number of

Premiums

Bi-Weekly Rate per

Premium in Euro

Insurance

Premium

Tax 15% in

Euro

Extended Bi-Weekly

Total in Euro

A. CSR Annuitants

a. CSR Annuitant Only 86

b. Each CSR Dependent 31

c. Subtotal

B. LE Staff

a. Employee Only 280

b. Each Dependent 418

TOTAL PRICE FOR THIRD OPTION YEAR [(A.c. + B.c.) X 26]

B.2.7. FOURTH OPTION YEAR OF CONTRACT:

Category Estimated

Number of

Premiums

Bi-Weekly Rate per

Premium in Euro

Insurance

Premium

Tax 15% in

Euro

Extended Bi-Weekly

Total in Euro

A. CSR Annuitants

a. CSR Annuitant Only 86

b. Each CSR Dependent 31

c. Subtotal

B. LE Staff

a. Employee Only 280

b. Each Dependent 418

TOTAL PRICE FOR FOURTH OPTION YEAR [(A.c. + B.c.) X 26]

B.2.8. Grand Total of Base plus All Option Years

Base Year Total

First Option Year Total

Second Option Year Total

Third Option Year Total

Fourth Option Year Total

GRAND TOTAL BASE YEAR PLUS OPTION YEARS

MINIMUM AND MAXIMUM AMOUNTS

During the Base Year of the contract, and during the option year that might be exercised, the United

States Government (USG) shall place orders totaling a minimum of Euro 100,000. This reflects the contract minimum guarantee for each period of performance. The amount of all orders, for base and all option years shall not exceed Euro 6,000,000. This reflects the contract maximum.

B.3 ADMINISTRATIVE RETENTION AMOUNTS

B.3.1 If the Contractor requests a price adjustment under B.4 below, the Contractor must present cost experience data that includes the retention amount. For purposes of any economic price adjustment, this retention amount is a fixed amount that is a part of the premium amounts in B.2. This retention amount will not be adjusted for any reason.

The retention amount is part of the premium and may include, but not be limited to, such costs as overhead and general and administrative costs (no DBA Insurance is required for this type of services). It will also include any profit. Essentially, it includes all costs except the actual portion of the premium intended to fund claims paid to the health care provider/claimant. B.3.2 sets forth the retention amounts per premium paid for each category of premium and for each period of performance.

NOTE TO OFFEROR - Fill in the fixed bi-weekly retention amounts for each period of performance and for each category of premium. This fixed amount must be expressed in the currency in which the premium amount is proposed (Euro). The fixed retention amount shall NOT be expressed in terms of a percentage of the premium.

B.3.2 Bi-Weekly Retention Amounts per separate premium paid.

CSR Annuitants LE Staff

Period of

Performance

CSR Annuitant

Only- Euro

Each CSR

Dependent -

Euro

Employee Only

- Euro

Each

Dependent -

Euro

Base Period

Option Year 1

Option Year 2

Option Year 3

Option Year 4

B.4. ECONOMIC PRICE ADJUSTMENT-HEALTH INSURANCE PREMIUMS

B.4.1. Premium Adjustment Based on Experience - For health insurance, prices may be adjusted upward or downward based on the experience rating of the Mission(s) covered by this contract. No adjustment will be allowed during the first twelve months. After such time, the Contractor or the Government may request an adjustment in premiums on an annual basis. Adjustments are not retroactive to previous contract terms. Before any such adjustment is made, the Contractor agrees to provide the Government a balance sheet showing three main components for the time period: (1) receipts (premiums received) minus the retention amount, (2) number of insurance plans and (3) claims paid. This information shall be provided per type of premium, i.e. per line item. The retention amount is not subject to adjustment. The

Government reserves the right to have an independent third party review the balance sheet and claims and make recommendations regarding the appropriateness of the requested adjustment. Any adjustment shall be subject to mutual agreement of the parties and shall result in a written modification to the contract. Mutually agreed to adjustments shall be effective thirty days after complete information is received by the Government. Any failure to reach agreement under this clause shall be subject to the procedures in the Disputes clause.

B.4.2. Premium Adjustment Based on Laws - The rates may also be adjusted during the performance period of the contract because of laws enacted by the host Government, if such change in the laws has a direct impact on the cost to the Contractor to perform this contract at the contracted rate. In that event, the Contracting Officer may enter into negotiations with the Contractor to modify the contract to adjust the premium rate. The Contractor agrees to provide all documentation necessary to support any requested adjustment.

B.4.2.1 Employee Pool – This clause is only in effect if the Contractor included details in its offer regarding a pooling arrangement, of which this contract is a part.

Before any adjustment is made under this price adjustment clause, the Contractor must include in its proposal for adjustment, details setting forth how the pool impacts the request for equitable adjustment.

SECTION C

DESCRIPTION/SPECIFICATION/WORK STATEMENT

PART I – CSR Annuitants

C.1. HEALTH INSURANCE SERVICES

The Government of the United States of America requires Supplemental Health Insurance coverage for its individuals who have retired from U.S. Government active service with the U.S. Mission to Greece, and who receive a pension from the United States Civil Service Retirement Fund (CSR Annuitants) and their dependents, as described herein.

C.1.1 CSR Annuitants and Dependent Health Service Benefits

For CSR Annuitants: It is the responsibility of the Contractor to ensure all in-hospital medical expenses are submitted to the National Organization for Health Care (EOPYY) or any other insurance carrier as applicable, prior to the acceptance of submitted expenses for reimbursement.

A. Eligible Employees:

Employees eligible for the health insurance services provided for herein include:

(a) Former employees retired from employment with the United States Mission to Greece, were paid under the Local Compensation Plan when employed, are receiving a pension from the United States Civil

Service Retirement Fund and are certified by the Contracting Officer.

B. Dependent Coverage:

Expenses incurred by an enrolled employee's eligible dependents are covered under this plan. For the purposes of this plan, an employee's dependents are defined as the employee's legal spouse (limit one) and each unmarried, economically dependent child who primarily resides with the employee unless away at school.

Child is defined as the employee's natural child, adopted child, stepchild, or foster child. An eligible child will be covered until the end of the calendar year in which the child turns age 18, or in the case of a child who is a full-time student, until the end of the calendar year in which the child turns age 22. There is no age limit for an eligible child who is physically or mentally handicapped so as to be unable to live independently. There is no limit on the number of children covered per employee.

Parents, grandparents, siblings, and other relatives are not eligible dependents.

C. Coverage after Retirement:

Not applicable.

D. Premium Expenses

For CSR Annuitants

The USG will pay 75% of the premium cost and the CSR Annuitant will pay 25% of the premium cost for employee and dependent coverage.

Premiums will be based on the number of individuals covered:

-- Annuitant Only: one covered individual

-- Each Annuitant Dependent

CSR Annuitants are not entitled to health benefits hereunder during any period of coverage for which premiums are not paid. The Annuitant is responsible for paying (directly to the insurance contractor) his/her share twice a year. Alternatively, the Annuitant may elect to have coverage cease if that Annuitant prefers not to pay the premium.

E. Medical Coverage:

The insurance company will reimburse covered medical expenses incurred, subject to the stated limits.

Payment will be made for reasonable and customary expenses of covered benefits. The medical treatment must be prescribed or provided by a physician or nurse licensed in Embassy Athens, the United States, or in the country in which the treatment or prescription is received. Coverage of expenses will be made in

Euro.

F. Deductible:

Euro 90, for each insured person, must be paid out of pocket per policy year.

G. Hospitalization:

80% coverage of room and board expenses for a ward room, private, or semi-private room up to a maximum of Euro 210/day in Greece and Euro 400/day outside of Greece. A maximum of Euro 480/day is given for stay in the ICU for a maximum of 8 days. 80% coverage of hospital medical expenses including laboratory tests and x-rays, nursing care, operating room expenses, intensive care, prescription medicines, and physical therapy.

80% coverage of ambulance service up to a limit of Euro 350 per year.

80% coverage for nursing home care up to a maximum of 14 days following a hospitalization up to a limit of Euro 45 per night.

For CSR Annuitants: It is the responsibility of the Contractor to ensure all in-hospital medical expenses are submitted to the National Organization for Health Care (EOPYY) or any other insurance carrier as applicable, prior to the acceptance of submitted expenses for reimbursement.

H. Professional Services and Treatment:

80% coverage of doctors’ and surgeons' fees incurred while hospitalized, at a hospital on an out-patient basis, at a clinic or doctor's office, or at home.

80% coverage for medical services and expenses when not hospitalized such as laboratory tests and x-rays, prescription medicines, physical therapy, routine annual physical examinations, and inoculations. A maximum limit of Euro 80 is covered per doctor’s visit for examinations and Euro 65 per visit for physical therapy.

80% coverage of out-of-hospital medical supplies. The supplies include diabetic supplies (strips and needles for the measurement of blood sugar levels, orthopedic supplies (splint, neck brace, orthopedic shoes, waist belt and other pertinent to the above-mentioned supplies).

I. Prescription drugs and medicines:

80% coverage for the cost of medicines and drugs for which a prescription is legally required. Expenses incurred for medicines, vitamins, cold remedies, etc., that are available over the counter without a prescription will not be reimbursed even if prescribed by a physician.

J. HIV/AIDS coverage:

USG does not provide HIV/AIDS coverage to CSR annuitants.

K. Obstetrical Care:

The Mission does not cover expenses for obstetrical care.

L. Family Planning:

The Mission does not cover expenses of prescribed contraceptive devices and drugs, voluntary sterilization, diagnosis and treatment of infertility, fertility drugs, reversal of voluntary sterilization, infertility treatment after voluntary sterilization, genetic counseling and assisted reproductive technology.

M. Hearing Aids:

The Mission does not cover the cost of a hearing aid apparatus and related examinations.

N. Optical Care:

The Mission does not cover expenses for eye examination, treatment, prescription eyeglass or contact lenses. Diseases of the eye will be covered under Section G of the plan.

O. Dental Care:

The Mission does not cover expenses for dental services including dentists' fees, x-rays, examination and treatment, cleaning, fillings, extractions, false teeth, crowns, and bridges.

P. Psychiatric Treatment:

80% coverage of expenses for psychiatric treatment up to a limit of Euro 65 per visit.

Q. Medical Expenses Incurred Out of Country:

Medical expenses incurred out of country will be covered for employees and dependents when (a) a life-threatening condition occurs when the individual is out of the country and treatment is medically necessary before the individual returns home or (b) the individual’s attending physician certifies in advance that such treatment is medically necessary and unavailable locally. Reimbursement will be made at the same percentage rate and subject to the same annual maximum limit as for expenses incurred in country.

80% coverage for repatriation, evacuation or transportation of mortal remains up to limit of Euro 1,800.

R. Exclusions to Coverage:

Expenses will not be covered for elective cosmetic surgery; spa cures; rejuvenation cures; massage;

exercise therapy; long term rehabilitative therapy; eyeglass frames; non-medical hospital charges such as telephones or television; home help, family help, or similar household assistance; fees of persons who are not licensed physicians or nurses; or services or supplies which have not been prescribed or approved by a physician or nurse.

No coverage of will be made for expenses that will be reimbursed or paid directly under a host country medical program, the U.S. workers' compensation program, or any Greek workers' compensation type program.

No coverage of will be made for expenses related to an illness or injury that is a result of an unlawful action on the part of the patient; the practice of a dangerous sport; excessive or illegal use of alcohol or drugs; a self- inflicted wound; or service in the armed forces of any country.

S. Maximum Annual Coverage:

CSR Annuitants: The Insurance company will reimburse covered expenses up to a limit of Euro 15,000 per person per contract year. The maximum annual reimbursement for outpatient expenses per person per contract year is Euro 1,800.

PART II. Locally Employed (LE) Staff

C.2 HEALTH INSURANCE SERVICES

The Government of the United States of America requires Supplemental Health Insurance coverage for its employees as described herein.

C.2.1 Employee and Dependent Health Service Benefits

A. Eligibility:

To be eligible to participate in the medical plan, LE Staff (full time and part time employees) must be:

-- Paid under the terms of the Local Compensation Plan (LCP); and –

-- Under a non-temporary direct hire appointment, personal services agreement (PSA), or personal services contract (PSC); or

-- Under a temporary direct hire appointment or PSA Fixed Term of one year or more.

Not eligible are those working under temporary appointments; those working under a PSC or PSA that is time limited to less than one year; non-personal services contract personnel and their employees, supplied by an independent contractor licensed to do business in Greece who provides services to other local organizations as well as to the U.S. Mission; employees working on an intermittent or When Actually

Employed (WAE) schedule; employees of USAID institutional contractors; Peace Corps personal services contractors as indicated in MS 743; and Recreation Association employees.

B. Periods of Ineligibility:

Employees and their dependents are not entitled to health benefits during any period of employment for which premiums are not paid.

Additionally, employee's dependents are not entitled to health benefits during any period of employment during which the employee was not eligible to participate.

During a period of extended Leave Without Pay (LWOP) or unpaid leave beyond one pay period, the employee is responsible for the full cost of the insurance premiums for self and dependents. The Mission will pay the premiums directly to the Contractor and will collect the full cost from the employee on a quarterly basis. Alternatively, the employee may elect to have coverage cease if they prefer not to pay the premium.

C. Dependents:

LE Staff who are eligible to participate in the medical plan automatically confer coverage to eligible family members who meet the following criteria:

Legal spouse: one legal spouse as defined by local law may be covered. LE Staff with more than one legal spouse must select only one spouse for coverage.

In cases where LE Staff and their legal spouse both work for the mission and both are eligible to participate in the medical plan, one will be designated as the lead for purposes of the medical plan, and the other will be considered a legal spouse.

Dependent children: a child is defined as the LE Staff’s natural, adopted, stepchild, or foster child. The child must be unmarried and financially dependent upon the LE Staff. A child will be covered until the end of the contract year in which s/he reaches age 26. An unmarried child determined to be incapable of self-support due to a physical or mental condition will continue to be eligible to participate in the medical plan as long as the condition persists, the child remains unmarried, and the LE Staff maintains coverage.

D. Premium: Premiums will be based on the number of individuals covered:

-- Employee Only: one covered individual

-- Each Dependent

E. Deductible: None

F. Annual Maximum Limit:

The maximum annual coverage per covered individual per contract year, not including expenses defined under Exclusions and Limitations (C Part II C.2.1 H Exclusions to Coverage) or those covered under

Catastrophic Coverage (C Part II C.2.1 F. o. Catastrophic Coverage), is Euro 20,000.

G. MANDATORY/REQUIRED BENEFITS

a. Hospitalization (treatment in the hospital for inpatient care):

Services and supplies provided during hospitalization, including services provided by a licensed healthcare provider, bed & board (semi-private accommodations), operating room, recovery room, intensive care, imaging and diagnostic testing, general hospital nursing care, physical therapy, as well as drugs and medicines administered while in-patient. When private accommodations are provided, coverage will be limited to the cost of a semi-private room unless otherwise covered in an off the shelf plan.

100% Coverage

See Mental Health and Substance Abuse care (below) for details concerning inpatient psychiatric care.

See Outpatient Services (below) for details concerning professional services.

b. Emergency Services (trips to emergency room):

Services provided for conditions that could lead to serious disability or death if not immediately treated, such as accidents or sudden illness.

100% Coverage

c. Ambulance:

Professional ground transport to move a patient from the place where s/he is injured or becomes ill to the nearest hospital able to provide treatment or to move a patient from one medical facility to another.

80% Minimum Coverage

d. Outpatient Services:

Services provided by a certified healthcare provider on an ambulatory or outpatient basis (without being admitted to a hospital), including surgeon’s fees and other medical services that may be provided in a hospital, clinic, doctor’s office, medical facility, etc. Examples include, but are not limited to:

-- Annual physical examinations

-- Specialist consultations and treatment, including second surgical opinion

-- Minor surgical interventions

-- Chemotherapy and radiation treatments

-- Immunizations recommended by local authorities and/or the World Health Organization

-- Diagnostic tests and diagnostic imaging

See Rehabilitative and Habilitative Services and Devices (below) for details concerning physical therapy.

See Mental Health and Substance Abuse Care (below) for details concerning psychiatric therapy.

e. Obstetric and Newborn Care:

Care and services that women receive during pregnancy (prenatal care), throughout labor and delivery, and post-delivery, and outpatient care for newborn babies. Hospitalization during pregnancy and/or delivery will be covered as Hospitalization (treatment in the hospital for inpatient care). All other treatments will be considered Outpatient Services.

Inpatient: 100% Coverage; Outpatient: 80% Minimum Coverage

f. Pediatric Services:

Primary and preventive routine care services for covered dependent children, including, but not limited to:

physical examination, developmental assessment, laboratory tests, and immunizations recommended by local authorities or the World Health Organization.

g. Prescription Drugs:

Medications prescribed by a certified health care provider that are medically necessary. Examples include, but are not limited to: prescription antibiotics to treat an infection; medication used to treat an ongoing condition, such as high cholesterol; prophylaxis; or contraceptive medication.

h. Preventive and Wellness and Chronic Disease Management:

Counseling or preventive care designed to prevent or detect medical conditions and care for chronic conditions such as asthma and diabetes. Examples include, but not limited to: physicals, immunization, and cancer screenings.

80% Minimum Coverage

i. Hearing Aids:

i. Examinations and Treatment:

ii. Hearing Aid Apparatus: Limited to one apparatus per ear. The annual maximum coverage is denominated in Euro (1,320 Euro) per covered individual per three-year period.

80% Minimum Coverage; with applicable cap

j. Optical:

i. Examinations and Treatment:

ii. Prescription lenses and frames or contact lenses: The annual maximum coverage is denominated in Euro (130 Euro) per covered individual every two years.

80% Minimum Coverage; with applicable cap

k. Dental:

i. Examinations and Treatment: Dentist’s fees, x-rays, examinations and treatment, cleanings, fillings, extractions, false teeth, crowns, and bridges. The annual maximum coverage is denominated in Euro (1,400 Euro) per covered individual per contract year.

80% Minimum Coverage; with annual cap

ii. Orthodontia: Treatment is covered only if treatment begins before age 18, or if required as the result of an accident. A maximum of four years of orthodontia treatment will be covered per covered individual. The annual maximum coverage is denominated in Euro (1,200 Euro) lifetime limit.

80% Minimum Coverage; with contract lifetime cap

l. Reproductive Health:

Prescribed contraceptive devices, preventive care and routine examinations, voluntary sterilization, and diagnosis and treatment of conditions which may cause infertility. Assisted reproductive technology

(ART), fertility treatments, and reversal of sterilization are not covered (see Exclusions to Coverage).

m. Mental Health and Substance Abuse Care:

Inpatient and outpatient care provided to evaluate, diagnose and treat a mental health condition or substance abuse disorder. This includes behavioral health treatment, counseling, and psychotherapy. Services must be provided by a licensed psychiatrist, psychoanalyst, psychologist, or psychiatric social worker. Inpatient care for alcohol and substance abuse must be carried out at a facility licensed for detoxification and rehabilitation.

50% Minimum Coverage

n. Rehabilitative and Habilitative Services and Devices:

Rehabilitative services (e.g., recovering skills, such as speech therapy after a stroke or physical therapy after an accident) and habilitative services (e.g., developing skills, such as speech therapy for children) that help develop skills needed for everyday life. Devices to help gain or recover mental or physical skills lost due to injury, disability or a chronic condition, and devices needed for habilitative reasons.

50% Minimum Coverage

o. Catastrophic Coverage:

Additional coverage equal to Euro 20,000 per covered individual per contract year. Catastrophic conditions shall be defined as major medical conditions occurring as a result of a single/illness/accident or closely related set of major illnesses (or conditions relating to a single accident) that exceed the standard maximum coverage limit.

p. 180 Day Coverage for Dependents After Employee’s Death:

At the time of a covered employee’s death, his/her eligible dependents covered under post’s medical plan are eligible to continue receiving the same level of medical coverage for up to 180 days. This optional benefit is subject to availability of funds at post and no extensions are permitted.

H. Exclusions to Coverage:

There is no reimbursement for elective cosmetic surgery; spa cures; rejuvenation cures; massage; exercise therapy; long-term rehabilitative therapy; non-medical hospital charges (e.g., telephone, television, etc.);

home help, family help, or similar household assistance; fees of persons who are not certified health care providers; advanced reproductive technology (e.g., in-vitro fertilization, intra-cellular sperm injection, artificial insemination, microsurgical epididymal sperm aspiration, testicular sperm extraction, cryopreservation, etc.); or services or supplies which have not been prescribed or approved by a certified health care provider. Exclusions to coverage may be amended if provided in an off the shelf plan and is the lowest-cost and technically acceptable. Removal of any exclusions require prior authorization.

There is no reimbursement for expenses that will be reimbursed or paid directly under a host country medical program (i.e. National Organization for Health Care (EOPYY)) or workers' compensation program, the U.S. workers’ compensation program, or post’s LE Staff workers’ compensation program

(i.e. EFKA).

C.3. Identification of Eligible Employees and Dependents: U.S. Mission Greece will provide a list of all eligible employees and dependents with relationship to employee (self/spouse/child) and DOB for each. Updates will be provided to add or remove individuals on a bi-weekly/monthly basis.

C.4. Location of Employment:

The eligible employees covered by C.2 must be employed within the geographic boundaries of Greece by:

1. U.S. Department of State

2. U.S. Department of Commerce

3. U.S. Department of Justice

4. U.S. Department of Homeland Security

5. U.S. Department of Defense

6. U.S. Department of Agriculture

7. Social Security Administration

8. International Broadcasting Bureau

C.5. Term of Eligibility and Effective Date: Each current active eligible employee and their eligible dependents are enrolled for health benefits under this contract upon award and thereafter during the performance period of this contract. Each new eligible employee and eligible dependents will be enrolled upon entering on duty with the United States Government. An employee is considered active ("on the rolls") whenever such employee is on approved leave, whether paid or unpaid.

C.6. Brochure Requirement

C.6.1. The Contractor shall provide a document (brochure/pamphlet/other written document) in the Greek and English language that sets forth a complete listing of the health insurance benefits to be provided under this contract. This brochure shall be provided in sufficient quantities so that each covered employee receives a copy. The Contractor shall furnish all copies of the brochures to the COR, who will ensure that appropriate distribution is made.

C.6.2. The Contractor shall provide the document described in C.6.1 to the COR not later than twenty (20) calendar days after date of contract award. The Contractor shall provide additional brochures for new employees within ten (10) calendar days of the COR’s request.

C.6.3. The Contractor assumes full responsibility for ensuring that the document described in

C.6.1 accurately reflects the requirements of the contract, as implemented by the Contractor’s technical proposal. In all cases, the contract shall take precedence. Should the COR discover that the brochure contains inaccuracies, the Contractor will be notified in writing; however, failure on the part of the

Government to notice any inaccuracies shall in no way limit, revise or otherwise affect the requirement under this contract for the Contractor to fully comply with all contract terms.

SECTION D

PACKAGING AND MARKING

(RESERVED)

SECTION E

INSPECTION AND ACCEPTANCE

E.1. 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

This contract incorporates one or more clauses by reference, with the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available. In addition, the full text of a clause may be accessed electronically at: Acquisition.gov this address is subject to change.

If the Federal Acquisition Regulation (FAR) is not available at the location indicated above, use the

Department of State Acquisition website at e-CFR to see the links to the FAR. You may also use an

Internet “search engine” (for example, Google, Yahoo or Excite) to obtain the latest location of the most current FAR.

THE FOLLOWING FEDERAL ACQUISITION REGULATION CLAUSE(S) IS/ARE

INCORPORATED BY REFERENCE:

CLAUSE TITLE AND DATE

52.246-4 INSPECTION OF SERVICES - FIXED PRICE (AUG 1996)

E.2. QUALITY ASSURANCE AND SURVEILLANCE PLAN (QASP)

This plan is designed to provide an effective surveillance method to promote effective Contractor performance. The QASP provides a method for the Contracting Officer's Representative (COR) to monitor Contractor performance, advise the Contractor of unsatisfactory performance, and notify the

Contracting Officer of continued unsatisfactory performance. The Contractor, not the Government, is responsible for management and quality control to meet the terms of the contract. The role of the

Government is to conduct quality assurance to ensure that contract standards are achieved.

Performance Objective

PWS

Paragraph Performance Threshold

Services

Performs all the insurance services set forth in the Performance Work Statement (PWS)

ALL

All required services are performed and no more than one (1) customer complaint is received per month

Required reports and other deliverables, including but not limited to invoices, employee claims reports, premium fee analysis, retained fee analysis, and brochures are submitted promptly and no more than (4) reports and/or other deliverables are late (greater than 14 days).

https://acquisition.gov/browse/index/far https://gov.ecfr.io/cgi-bin/text-idx?SID=d9a7851186785ba2b1896db79b1b6b29&mc=true&tpl=/ecfrbrowse/Title48/48tab_02.tpl

E.2.1 Surveillance. The COR will receive and document all complaints from Government personnel regarding the services provided and timeliness of required reports and other deliverables. If appropriate, the COR will send the complaints and late reports and other deliverables to the Contractor for corrective action.

E.2.2 Standard. The performance standard is that the Government receives no more than one (1) customer complaint per month and no more than 4 reports and/or other deliverables are late (greater than

14 days). The COR shall notify the Contracting Officer of the complaints and/or late reports and other deliverables so that the Contracting Officer may take appropriate action to enforce the inspection clause

(FAR 52.246-4, Inspection of Services – Fixed Price (AUG 1996) or the appropriate Inspection of

Services clause), if any of the services exceed the standard.

E.2.3 Procedures

(a) If any Government personnel, covered dependent, or CSR Annuitant observe unacceptable services, either incomplete work or required services not being performed, they should immediately contact the COR.

(b) The COR will complete appropriate documentation to record the complaint.

(c) If the COR determines the complaint is invalid, the COR will advise the complainant.

The COR will retain the annotated copy of the written complaint for his/her files.

(d) If the COR determines the complaint is valid, the COR will inform the Contractor and give the Contractor additional time to correct the defect, if additional time is available. The COR shall determine how much time is reasonable.

(e) The COR shall, as a minimum, orally notify the Contractor of any valid complaints.

(f) If the Contractor disagrees with the complaint and challenges the validity of the complaint, the Contractor will notify the COR. The COR will review the matter to determine the validity of the complaint.

(g) The COR will consider complaints as resolved unless notified otherwise by the complainant.

(h) Repeat customer complaints are not permitted for any services. If a repeat customer complaint is received for the same deficiency during the service period, the COR will contact the

Contracting Officer for appropriate action under the Inspection clause.

SECTION F

DELIVERIES OR PERFORMANCE

F.1. 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

This contract incorporates one or more clauses by reference, with the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available. In addition, the full text of a clause may be accessed electronically at: Acquisition.gov this address is

If the Federal Acquisition Regulation (FAR) is not available at the location indicated above, use the

Internet “search engine” (for example, Google, Yahoo or Excite) to obtain the latest location of the most

THE FOLLOWING FEDERAL ACQUISITION REGULATION CLAUSES ARE INCORPORATED

BY REFERENCE:

52.242-15 STOP WORK ORDER (AUG 1989)

52.242-17 GOVERNMENT DELAY OF WORK (APR 1984)

F.2 PERIOD OF PERFORMANCE. The performance period of this contract is one year beginning on January 1, 2025, with four (4) one-year options to renew.

F.3 OPTIONS

(a) The Government may extend this contract in accordance with the option clause at Section

I, clause I.2, FAR Clauses Incorporated by Full Text (FAR 52.217-9, Option to Extend the Term of the

Contract), which also specifies the total potential duration of the contract.

(b) The Government may exercise the option set forth at Section I, "FAR 52.217-8, Option to

Extend Services".

F.4 REPORTS AND OTHER DELIVERABLES

All reports and other deliverables including the brochure/pamphlet stated in Section C.6.1. required under this contract shall be delivered electronically to the following email address:

Email: [To be provided after contract award] https://gov.ecfr.io/cgi-bin/text-idx?SID=d9a7851186785ba2b1896db79b1b6b29&mc=true&tpl=/ecfrbrowse/Title48/48tab_02.tpl

SECTION G

CONTRACT ADMINISTRATION DATA

G.1. 652.242-70 CONTRACTING OFFICER’S REPRESENTATIVE (COR) (AUG 1999)

(a) The Contracting Officer may designate in writing one Government employee, by name or position title, to take action for the Contracting Officer under this contract. This designee shall be identified as a Contracting Officer’s Representative (COR). Such designation shall specify the scope and limitations of the authority so delegated; provided, that the dereporsignee shall not change the terms or conditions of the contract, unless the COR is a warranted Contracting Officer, and this authority is delegated in the designation.

(b) The COR for this contract is Mr. George Roussakis, Human Resources Assistant.

G.2 COR DUTIES

G.2.1 The COR is responsible for inspection and acceptance of services. These duties include review of

Contractor invoices, including the supporting documentation required by the contract. The COR may provide technical advice, substantive guidance, inspections, invoice approval, and other purposes as deemed necessary under the contract.

G.2.2 In addition, the COR shall maintain updated list of employees, dependents, and CSR Annuitants insured, which will supersede the initial list provided under this contract and as reported to the insurer, without prejudice to the ineligibility clause.

G.2.3 The COR may not change the terms and conditions of the contract. While the COR is authorized to provide the Contractor with updated listings of eligible employees, dependents, and CSR Annuitants, only the Contracting Officer may modify existing task orders or issue new task orders, reflecting these changes, since only the Contracting Officer can obligate funding and commit the Government.

G.3. Payment shall be made in Euros.

G.4 SUBMISSION OF INVOICES AND PAYMENT

G.4.1. Billing Instructions: Electronic invoicing is the required means of submitting invoices. The contractor is required to create and submit electronic invoices for this contract, in lieu of paper copies, to

ATHFMCVOUCHER@state.gov. The designated billing office address is specified below.

Financial Management Office

Task Order Number 19GR10____ (state number on the invoice)

U.S. Embassy Athens

Email: ATHFMCVOUCHER@state.gov

Payment shall be made in local currency by Electronic Funds Transfer (EFT) within 30 calendar days after receipt of the proper statement. Payments may be made directly to any bank account established by the Contractor to receive payments. If there is a wire fee for the wire transfer, this fee is the responsibility of the beneficiary. Inquiries pertaining to payment will only be addressed to telephone number is 0030-

210-693-4773.

G.4.2. Frequency of Payments. All funds under this contract will be obligated by issuance of task orders, as described in H.3. Each task order will fund a specific period of time, not to exceed 12 months, and number of employees, and the task orders will be issued at the frequency described in H.3. All payments under this contract will be made at the conclusion of the period covered. Invoices may be submitted semi-annually (six-months) with payments being made semi-annually (six-months) by the Government.

G.4.3. U.S. Government Employees. The Government shall make payments directly to the Contractor for all Government employees and their dependents, whether or not the employee is contributing to the basic premium amount.

G.4.4 CSR Annuitants:

CSR Annuitants. The CSR Annuitant will make payment directly to the Contractor for their portion of the premium amount in advance. The Contractor shall be responsible for collecting CSR Annuitant’s portion of the insurance premiums on a semi-annual (six-month) basis, at the beginning of each six-month period.

G.5 REFUNDS TO THE GOVERNMENT

If at any time during performance of the contract the Government finds that the Contractor has been overpaid because the number of employees and/or dependents covered has decreased, the Contracting

Officer may either allow that overpayment to be credited to the Government’s account or require that the

Contractor refund the overpayment. If the Contracting Officer requests a refund, the Contractor shall make that refund to the Government within ten calendar days of receipt of the request.

G.6 VALUE ADDED TAX

VALUE ADDED TAX (VAT). The Government will not reimburse the Contractor for VAT under this contract. The Contractor shall not include a line for VAT on Invoices as the U.S. Embassy has a tax exemption certificate with the host government.

SECTION H

SPECIAL CONTRACT REQUIREMENTS

H.1 SECURITY. On occasion, a contractor employee may require entry into U.S. Government-owned or -operated facilities. If so, the Contractor should be prepared to provide the necessary identification to permit escorted access within that facility.

H.2 STANDARDS OF CONDUCT. The Contractor shall maintain satisfactory standards of employee competency, conduct, cleanliness, appearance, and integrity and shall be responsible for taking such disciplinary action with respect to employees as may be necessary. Each Contractor employee is to adhere to standards that reflect credit on themselves, their employer, and the United States Government.

H.3 ORDERING PROCEDURES. The Government will issue a task order as soon as possible after contract award to identify all employees to be covered by the insurance described in this contract and the coverage selected by each employee and CSR Annuitant, including dependents to be covered. The COR will make subsequent additions or deletions to this list in writing and provide the revised list to the

Contractor. All such revisions shall be consolidated, and a new or modified task order will be issued by the Contracting Officer. If any changes have been made to the coverage listing, the Government anticipates issuance of a new or modified task order on a monthly basis. This new or modified task order will include all changes made since the previous task order was issued and will include any increase or decrease in necessary funding. The changes to the list of eligible individuals will supersede the initial list provided under prior task orders without prejudice to the ineligibility clause. Task orders will indicate the effective date of employment, for purposes of calculating the premium due and start of coverage.

H.3.1. CSR Annuitants are included under the task orders issued by the Contracting Officer. The CSR

Annuitant themselves are responsible for directly interacting with the Contractor. When contacted, the

Contractor shall advise the person of the paperwork and payment that will be necessary to order coverage for the identified individuals. The contract may be contacted by more than one individual.

H.4. CONTRACTOR RESPONSIBILITY IN CLAIMS AND REIMBURSEMENT TO CLAIMANTS

General.

The Contractor shall be responsible for all planning, estimating, programming, project management, scheduling, dispatching, supervision, and inspection of work. The Contractor shall maintain their own reference library of technical reference works and local laws and regulations, including current tariffs and registries. The Contractor shall treat the information provided by the Embassy concerning personal data, medical information, and salaries as highly sensitive and not divulge any information to unauthorized persons. The Contractor shall establish procedures for handling medical insurance claims as follows:

(a) Administrative Records

(1) The Contractor shall maintain medical insurance files for each covered employee, each covered dependent, and each covered CSR Annuitant including receipts and proof of paid claims, requests for claim reimbursements, and accounting of paid benefits with balances of amounts remaining in the annual per person reimbursement ceiling and all other benefit specific reimbursement ceiling.

(2) The Contractor shall provide the COR with the necessary electronic claims instructions for each type of benefit…