19ES6026Q0013.pdf

This is a Request for Quotation (RFQ) for Dedicated Internet Services for the International Law Enforcement Academy (ILEA) San Salvador, issued by the U.S. Embassy San Salvador on February 19, 2026, with solicitation number 19ES6026Q0013.

The contractor shall provide nine months of dedicated internet services commencing April 1, 2026 through December 31, 2026, with optional extensions for full calendar years 2027 and 2028. Required specifications include 2,000 Mbps (2 Gbps) symmetric bandwidth with 100% contention ratio guarantee, five static IP addresses, dedicated fiber optic delivery media, non-oversubscribed enterprise infrastructure, redundant service delivery over distinct fiber routes, internationally accepted latency and packet loss parameters, and 24/7 support with defined response times. The service must maintain 99.9% uptime with a strong Service Level Agreement and provide on-site assistance by specialized engineers when required. Additional requirements include 24/7 technical support via contact center, remote and on-site troubleshooting capabilities, technology-updating activities (maintenance software, firmware updates), rapid emergency response capability, incident management system with email notifications, and documentation of all changes. The contractor must implement security standards including DDoS mitigation, ISP-level firewalls, intrusion monitoring, secure VPN tunnels, MFA enforcement, transparent security governance for managed services, audit log capability, and documented incident response plans aligned with NIST/ISO best practices. Quotations are due March 13, 2026 by 4:00 PM local time, with a site visit scheduled for March 4, 2026. Award will be made to the lowest-priced, acceptable, responsible quoter based on compliance with technical requirements and pricing evaluation. Offerors must register in SAM prior to submission, complete SF-1449, Section 1 Pricing, Section 5 Representations and Certifications, C-SCRM questionnaire, State Department Secure Software Development Attestation Form, and provide proof of SAM registration. Pricing is firm-fixed, all prices in USD, and Value Added Tax is not applicable due to U.S. Embassy tax exemption. The solicitation is unrestricted, and this is not a set-aside contract.