19CG5026Q0001-P00001_Sol_Amend.pdf

U.S. Embassy Kinshasa

February 18, 2026

Subject: Amendment P00001 to Solicitation number 19CG5026Q0001 Cellphone Service

Dear Prospective Quoter:

This letter serves to notify you of Amendment P00001 to Request for Quotations (RFQ)

Number 19CG5026Q0001 for Cellphone Service Contract.

This amendment makes modifications to the following areas of the solicitation:

1. Cover Letter:

• Offer due date has been extended from February 17, 2026, at 17:00 to March 6, 2026, at 17:00 (local time).

• Questions deadline established: February 25, 2026, at 17:00 (local time).

2. Section 1 - Prices, Block 23

• Pricing Tables: Updated to reflect reduced service plans for base year and all options

3. Section 1 - Value Added Tax (VAT) Clause:

• Corrected VAT percentage from 10% to 16% to reflect accurate local tax requirements.

4. Section 1 - Performance Work Statement:

• Revised to incorporate changes made to the pricing tables, with new numbering structure.

Submission Requirements

Your quotation must be submitted electronically to kinshasabid@state.gov no later than March 6, 2026, at 17:00 (local time). Please ensure your submission includes:

1. Acknowledgment of Amendment P00001 (using one of the methods above)

2. Completed SF-1449

3. Updated pricing for all modified line items reflecting the new plan structure

4. Section 5 Representations and Certifications

5. All additional information as required in Section 3

6. Proof of SAM Registration

7. CYBERSECURITY SUPPLY CHAIN RISK MANAGEMENT (CSCRM)

Questionnaire and/or State Department Secure Software Development Attestation Form mailto:kinshasabid@state.gov

File Format Requirements:

Submissions must be in MS-Word 2007/2010, MS-Excel 2007/2010, or Adobe Acrobat (PDF) format. File size must not exceed 30MB per email. If files exceed 30MB, submit in separate emails with less than 30MB each.

Questions Deadline:

All questions regarding this solicitation must be submitted in writing to kinshasabid@state.gov no later than February 25, 2026, at 17:00 (local time). Questions received after this deadline will not be answered.

Acknowledgment of Amendment:

Offerors must acknowledge receipt of Amendment P00001 using one of the following methods:

1. On the SF-30 Form: Complete Items 8 and 15 (Contractor/Offeror) of the enclosed SF-

30 and return it with your quotation, OR

2. Separate Written Statement: Include a separate signed statement with your quotation acknowledging receipt of Amendment P00001, OR

3. Reference in Cover Letter: Reference Amendment P00001 in your quotation cover letter

Failure to acknowledge this amendment may result in rejection of your offer.

Important Dates:

• Questions Deadline: February 25, 2026, at 17:00 (local time)

• Quotation Due Date: March 6, 2026, at 17:00 (local time)

No Other Changes

Except for the changes specified on Standard Form 30 (SF-30) and described above, no other sections of the RFQ have been modified. All other terms, conditions, specifications, and requirements remain unchanged.

Sincerely, Vernetta Wheeler

Contracting Officer

U.S. Embassy Kinshasa

Enclosures:

• Amendment P00001(SF-30)

• Revised Pricing Tables

• Revised Performance Work Statement

NSN 7540-01-152-8070 Standard Form 30 (revised 10/83)

Previous edition unusable Prescribed by GSA FAR (48 CFR) 53.243

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

1. CONTRACT ID CODE

PAGE OF PAGES

1 22

2. AMENDMENT/MODIFICATION NO.

P00001

3. EFFECTIVE DATE

02/18/2026

4. REQUISITION/PURCHASE REQ. NO.

PR15250099-P00001

5. PROJECT NO. (If applicable)

6. ISSUED BY CODE

CG500 7. ADMINISTERED BY (If other than Item 6)

CODE

CG500

AMERICAN EMBASSY KINSHASA

ATTN: PROCUREMENT OFFICE

498, AVENUE COLONEL LUKUSA - GOMBE

DEM. REP. OF CONGO

AMERICAN EMBASSY KINSHASA

PROCUREMENT OFFICE

498, AVENUE COLONEL LUKUSA - GOMBE

DEM. REP. OF CONGO

8. NAME AND ADDRESS OF CONTRACTOR (NO., street, city, county, State, and ZIP Code)

X 9a. AMENDMENT OF SOLICITATION NO.

19CG5026Q0001

9b. DATED (SEE ITEM 11) December 31, 2025

10a. MODIFICATION OF CONTRACT/ORDER NO.

10b. DATED (SEE ITEM 13)

CODE: FACILITY CODE

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

[X] The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offers

[X] is extended, [ ] is not extended to: March 6, 2026, 17:00 Local Time

Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended, by one of the following methods: (a) By completing Items 8 and 15, and returning __1___ copies of the amendment;(b) By acknowledging receipt of this amendment on each copy of the offer submitted; or(c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers.

FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF

OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS,

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(b)

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor [ ] is not, [ ] is required to sign this document and return ___ copy(ie)s to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

This amendment makes the following changes to the solicitation:

1. Cover Letter

- Offers due date: The offer due date has been extended from February 17, 2026, at 17:00 to March 6, 2026, at 17:00 (local time).

- Questions deadline: All questions regarding this solicitation must be submitted in writing to kinshasabid@state.gov no later than February 25, 2026, at 17:00 (local time). Questions received after this deadline will not be answered.

2. Section 1 – Prices, Block 23

- Pricing tables have been modified to reflect new Service Plan Requirements for base year and all options

3. Section 1 – Value Added Tax (VAT) Clause:

- Corrected VAT percentage from 10% to 16% to accurately reflect local tax requirements in the Democratic Republic of Congo.

4. Section 1 - Performance Work Statement:

- Revised to incorporate changes made to the pricing tables, with new numbering structure.

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER 16A. NAME OF CONTRACTING OFFICER

Vernetta Wheeler

15B. NAME OF CONTRACTOR/OFFEROR

BY

(Signature of person authorized to sign)

15C.DATE

SIGNED

16B. UNITED STATES OF AMERICA

BY

(Signature of Contracting Officer)

16C.DATE SIGNED

PRICING TABLES

The pricing tables below have been revised to provide a contractual pricing structure for the requested service plans.

• Prepaid services based on a price limit that must not be exceeded.

• Postpaid services based on actual usage for services rendered each month.

Base Year of Service - Estimated Quantities (The Base Year of the contract starts on the date of the contract award and continues for a period of 12 months.)

Description Estimated Qty Unit Unit Price Total Price (Estimated Qty x

Unit Price) USD/Year

1. Activation Fee for SIM cards

(Electronic and physical SIMS) activation price per

SIM card

No Charge No Charge

A. SUB-TOTAL NIL

A. DOMESTIC PREPAID CALLS

Description Estimated Qty Unit Unit Price

(Monthly fixed rate per user)

Total Price (Estimated Qty x

Unit Price x 12 Months) USD

2. PREPAID PLAN A

Smartphone Mobile

Communication Plan Monthly

Basic Plan (Maximum 500 Mins; 50 SMSs; 10GB)

200 Users Each/Plan

3. PREPAID PLAN B

Smartphone Mobile Communication Plan Monthly

Standard Plan (Maximum 800

Mins; 100 SMSs; 30GB)

150 Users Each/Plan

4. PREPAID DATA ONLY

Monthly Plan (20GB)

25 Users Each/Plan

5. PREPAID DATA ONLY

Monthly Plan (50GB) 10 Users Each/Plan

PREPAID SUBTOTAL

B. DOMESTIC POSTPAID CALLS

6. POSTPAID PLAN A

Smartphone Mobile

Communication Plan

Monthly Standard Plan maximum not to exceed (800

Mins; 100 SMS; 30GB

120 Users Each/Plan

7. POSTPAID PLAN B

Smartphone Mobile

Communication Plan

Monthly Premium Plan maximum not to exceed (1000

Mins; 200 SMS; 50GB)

20 Users Each/Plan

8. POSTPAID PLAN C

Smartphone Mobile

Communication Plan

Monthly Premium Plus Plan maximum not to exceed (1,200 Mins; 300 SMS; 75GB)

10 Users Each/Plan

9. POSTPAID DATA ONLY

Monthly Data Plan (50GB) 15 users Each/Plan

10. Excise Tax (10%)

11. Value Added Tax (16%)

POSTPAID SUBTOTAL

BASE YEAR GRAND TOTAL FOR ALL SERVICES

Option Year 1 of Service - Estimated Quantities (The first Option Year of the contract starts the date the option year is exercised and continues for a period of 12 months.)

Unit Price) USD/Year

1. Activation Fee for SIM cards

Unit Price

(Monthly fixed rate per user)

Total Price (Estimated Qty x

Unit Price x 12 Months) USD

2. PREPAID PLAN A

Smartphone Mobile

Communication Plan Monthly

Basic Plan (Maximum 500 Mins; 50 SMSs; 10GB)

200 Users Each/Plan

3. PREPAID PLAN B

Smartphone Mobile Communication Plan Monthly

Standard Plan (Maximum 800

Mins; 100 SMSs; 30GB)

150 Users Each/Plan

4. PREPAID DATA ONLY

Monthly Plan (20GB)

25 Users Each/Plan

5. PREPAID DATA ONLY

Monthly Plan (50GB)

Smartphone Mobile

Communication Plan

Monthly Standard Plan maximum not to exceed (800

Mins; 100 SMS; 30GB

120 Users Each/Plan

7. POSTPAID PLAN B

Smartphone Mobile

Communication Plan

Monthly Premium Plan maximum not to exceed (1000

Mins; 200 SMS; 50GB)

20 Users Each/Plan

8. POSTPAID PLAN C

Smartphone Mobile

Communication Plan

Monthly Premium Plus Plan maximum not to exceed (1,200 Mins; 300 SMS; 75GB)

10 Users Each/Plan

9. POSTPAID DATA ONLY

Monthly Data Plan (50GB) 15 users Each/Plan

10. Excise Tax (10%)

OPTION YEAR 1 GRAND TOTAL FOR ALL SERVICES

Option Year 2 of Service - Estimated Quantities (The second Option Year of the contract starts the date the option year is exercised and continues for a period of 12 months.)

Unit Price) USD/Year

1. Activation Fee for SIM cards

Unit Price

(Monthly fixed rate per user)

Total Price (Estimated Qty x

Unit Price x 12 Months) USD

2. PREPAID PLAN A

Smartphone Mobile

Communication Plan Monthly

Basic Plan (Maximum 500 Mins; 50 SMSs; 10GB)

200 Users Each/Plan

3. PREPAID PLAN B

Smartphone Mobile Communication Plan Monthly

Standard Plan (Maximum 800

Mins; 100 SMSs; 30GB)

150 Users Each/Plan

4. PREPAID DATA ONLY

Monthly Plan (20GB)

25 Users Each/Plan

5. PREPAID DATA ONLY

Monthly Plan (50GB)

Smartphone Mobile

Communication Plan

Monthly Standard Plan maximum not to exceed (800

Mins; 100 SMS; 30GB

120 Users Each/Plan

7. POSTPAID PLAN B

Smartphone Mobile

Communication Plan

Monthly Premium Plan maximum not to exceed (1000

Mins; 200 SMS; 50GB)

20 Users Each/Plan

8. POSTPAID PLAN C

Smartphone Mobile

Communication Plan

Monthly Premium Plus Plan maximum not to exceed (1,200 Mins; 300 SMS; 75GB)

10 Users Each/Plan

9. POSTPAID DATA ONLY

Monthly Data Plan (50GB) 15 users Each/Plan

10. Excise Tax (10%)

OPTION YEAR 2 GRAND TOTAL FOR ALL SERVICES

Option Year 3 of Service - Estimated Quantities (The third Option Year of the contract starts the date the option year is exercised and continues for a period of 12 months.)

Unit Price) USD/Year

1. Activation Fee for SIM cards

Unit Price

(Monthly fixed rate per user)

Total Price (Estimated Qty x

Unit Price x 12 Months) USD

2. PREPAID PLAN A

Smartphone Mobile

Communication Plan Monthly

Basic Plan (Maximum 500 Mins; 50 SMSs; 10GB)

200 Users Each/Plan

3. PREPAID PLAN B

Smartphone Mobile Communication Plan Monthly

Standard Plan (Maximum 800

Mins; 100 SMSs; 30GB)

150 Users Each/Plan

4. PREPAID DATA ONLY

Monthly Plan (20GB)

25 Users Each/Plan

5. PREPAID DATA ONLY

Monthly Plan (50GB)

Smartphone Mobile

Communication Plan

Monthly Standard Plan maximum not to exceed (800

Mins; 100 SMS; 30GB

120 Users Each/Plan

7. POSTPAID PLAN B

Smartphone Mobile

Communication Plan

Monthly Premium Plan maximum not to exceed (1000

Mins; 200 SMS; 50GB)

20 Users Each/Plan

8. POSTPAID PLAN C

Smartphone Mobile

Communication Plan

Monthly Premium Plus Plan maximum not to exceed (1,200 Mins; 300 SMS; 75GB)

10 Users Each/Plan

9. POSTPAID DATA ONLY

Monthly Data Plan (50GB) 15 users Each/Plan

10. Excise Tax (10%)

OPTION YEAR 3 GRAND TOTAL FOR ALL SERVICES

Option Year 4 of Service - Estimated Quantities (The fourth Option Year of the contract starts the date the option year is exercised and continues for a period of 12 months.)

Unit Price) USD/Year

1. Activation Fee for SIM cards

Unit Price

(Monthly fixed rate per user)

Total Price (Estimated Qty x

Unit Price x 12 Months) USD

2. PREPAID PLAN A

Smartphone Mobile

Communication Plan Monthly

Basic Plan (Maximum 500 Mins; 50 SMSs; 10GB)

200 Users Each/Plan

3. PREPAID PLAN B

Smartphone Mobile Communication Plan Monthly

Standard Plan (Maximum 800

Mins; 100 SMSs; 30GB)

150 Users Each/Plan

4. PREPAID DATA ONLY

Monthly Plan (20GB)

25 Users Each/Plan

5. PREPAID DATA ONLY

Monthly Plan (50GB)

Smartphone Mobile

Communication Plan

Monthly Standard Plan maximum not to exceed (800

Mins; 100 SMS; 30GB

120 Users Each/Plan

7. POSTPAID PLAN B

Smartphone Mobile

Communication Plan

Monthly Premium Plan maximum not to exceed (1000

Mins; 200 SMS; 50GB)

20 Users Each/Plan

8. POSTPAID PLAN C

Smartphone Mobile

Communication Plan

Monthly Premium Plus Plan maximum not to exceed (1,200 Mins; 300 SMS; 75GB)

10 Users Each/Plan

9. POSTPAID DATA ONLY

Monthly Data Plan (50GB) 15 users Each/Plan

10. Excise Tax (10%)

OPTION YEAR 4 GRAND TOTAL FOR ALL SERVICES

6-month Option - Estimated Quantities (The 6-month Option of the contract starts on the date the option is exercised and continues for a period of 6 months.)

Unit Price) USD/Year

1. Activation Fee for SIM cards

Unit Price

(Monthly fixed rate per user)

Total Price (Estimated Qty x

Unit Price x 6 Months) USD

2. PREPAID PLAN A

Smartphone Mobile

Communication Plan Monthly

Basic Plan (Maximum 500 Mins; 50 SMSs; 10GB)

200 Users Each/Plan

3. PREPAID PLAN B

Smartphone Mobile Communication Plan Monthly

Standard Plan (Maximum 800

Mins; 100 SMSs; 30GB)

150 Users Each/Plan

4. PREPAID DATA ONLY

Monthly Plan (20GB)

25 Users Each/Plan

5. PREPAID DATA ONLY

Monthly Plan (50GB)

Smartphone Mobile

Communication Plan

Monthly Standard Plan maximum not to exceed (800

Mins; 100 SMS; 30GB

120 Users Each/Plan

7. POSTPAID PLAN B

Smartphone Mobile

Communication Plan

Monthly Premium Plan maximum not to exceed (1000

Mins; 200 SMS; 50GB)

20 Users Each/Plan

8. POSTPAID PLAN C

Smartphone Mobile

Communication Plan

Monthly Premium Plus Plan maximum not to exceed (1,200 Mins; 300 SMS; 75GB)

10 Users Each/Plan

9. POSTPAID DATA ONLY

Monthly Data Plan (50GB) 15 users Each/Plan

10. Excise Tax (10%)

6-MONTH OPTION GRAND TOTAL FOR ALL SERVICES

VALUE ADDED TAX (VAT)

VALUE ADDED TAX. Value Added Tax (VAT) is not included in the CLIN rates. Instead, it will be priced as a separate Line Item in the contract and on invoices. The amount of VAT to be charged is 16 %. Local law dictates the portion of the contract price that is subject to VAT; this percentage is multiplied only against that portion. It is included in each performance period. The portions of the solicitation subject to VAT are: Pricing table. All postpaid services are subject to

10% excise tax.

Grand Total for Base year with all Option years

Base Year Total

Option Year 1 Total

Option Year 2 Total

Option Year 3 Total

Option Year 4 Total

6-Month Option

GRAND TOTAL FOR BASE + ALL OPTION YEARS

COMPARISON TABLE - RFQ 19CG5026Q0001 AMENDMENT P00001

Modified Sections - Base Year Pricing and all options Tables

AMENDED VERSION (P00001) ORIGINAL VERSION

OFFER DUE DATE

March 6, 2026/17:00 February 17, 2026/17:00

A. DOMESTIC PREPAID CALLS WITHIN DR

CONGO

Line Item 2: PREPAID PLAN A Line Item 2:

Smartphone Mobile Communication

Plan Monthly Basic Plan (Maximum 500 Mins; 50

SMSs; 10GB)

Smartphone Mobile Communication Plan for Prepaid

Service, Monthly Basic Plan (Maximum 500 Mins; 50

SMSs; 5GB)

200 Users 200 Users

Line Item 3: PREPAID PLAN B Line Item 3:

Smartphone Mobile Communication

Plan Monthly Standard Plan (Maximum 800 Mins; 100

SMSs; 30GB)

Smartphone Mobile Communication Plan for Prepaid

Service, Monthly Standard Plan (Maximum 800 Mins;

100 SMSs; 30GB)

150 Users 150 Users

Line Item 4: PREPAID DATA ONLY Line Item 4:

Monthly Plan (20GB) Mobile Device Data-Only Plan for Prepaid Data

Service, Monthly Plan maximum (10GB)

25 Users 10 Users

Line Item 5: PREPAID DATA ONLY Line Item 5:

Monthly Plan (50GB) Mobile Device Data-Only Plan for Prepaid Data

Service, Monthly Plan maximum (20GB)

10 Users 8 Users

[Line Item 6 - DELETED] Line Item 6:

[No longer exists] Mobile Device Data-Only Plan for Prepaid Data

Service, Monthly Plan maximum (30GB) - 7 Users

[Line Item 7 - DELETED] Line Item 7:

[No longer exists] Mobile Device Data-Only Plan for Prepaid Data

Service, Monthly Plan maximum (50GB) - 10 Users

PREPAID SUBTOTAL A. SUB-TOTAL

Line Item 6: POSTPAID PLAN A Line Item 8:

Smartphone Mobile Communication Plan Monthly

Standard Plan maximum not to exceed (800 Mins; 100

SMSs; 50GB)

Mobile Phone Voice Service Plan for Postpaid Service, Monthly Standard Plan minimum (800 Mins; 100

SMSs; 30GB)

120 Users 120 Users

Line Item 7: POSTPAID PLAN B Line Item 9:

Smartphone Mobile Communication Plan Monthly

Premium Plan maximum not to exceed (1000 Mins;

200 SMSs; 50GB)

Mobile Phone Voice Service Plan for Postpaid Service, Monthly Premium Plan minimum (1000 Mins; 200

SMSs; 50GB)

20 Users 20 Users

Line Item 8: POSTPAID PLAN C Line Item 10:

Smartphone Mobile Communication Plan Monthly

Premium Plus Plan maximum not to exceed (1,200

Mins; 300 SMSs; 75GB)

Mobile Phone Voice Service Plan for Postpaid Service, Monthly Premium Plus Plan minimum (1,200 Mins;

300 SMSs; 75GB)

10 Users 10 Users

Line Item 9: POSTPAID DATA ONLY Line Item 11:

Monthly Data Plan (50GB) Mobile Device Data-Only Plan for Postpaid Data

Service, Monthly Data Plan minimum (50GB)

15 users 15 users

Line Item 10: Excise Tax (10%) Line Item 12: Excise Tax (10%)

Line Item 11: Value Added Tax (16%) Line Item 13: Value Added Tax (16%)

POSTPAID SUBTOTAL B. SUB-TOTAL

[Section B - International Calls - DELETED] B. INTERNATIONAL CALLS FROM WITHIN DR

CONGO

[Entire section removed] Line Item 12: America - 2,000 Minutes Line Item 13: EUROPE - 2,500 Minutes Line Item 14: Africa - 5,000 Minutes Line Item 15: Asia - 500 Minutes Line Item 16: Excise Tax (10%) Line Item 17: Value Added Tax (16%)

B. SUB-TOTAL

Base Year Grand Total for All Services Base Year Estimated Grand Total for All Services

[Single total line] Add Subtotals A+B = Base Year Grand Total

VALUE ADDED TAX (VAT) CLAUSE

Value Added Tax: 16% Value Added Tax: 10%

Excise Tax: 10% (postpaid services only) Excise Tax: 10%

SECTION 1 - PERFORMANCE WORK STATEMENT - MODIFICATIONS:

1. PERFORMANCE WORK STATEMENT

This solicitation is for mobile telephone service. The U.S. Embassy is using 550 lines for official purposes. The Contractor shall provide complete mobile telephone service for the U.S. Embassy of Kinshasa. Services provided shall include:

Smartphone Mobile Communication Plan

Mobile Phone Voice Service Plan

Mobile Device Data-Only Plans

Pre-paid SIM Cards (electronic-SIM and physical SIM)

Postpaid SIM Cards (electronic-SIM and physical SIM)

Unassigned SIM Cards for Later Issuance / Replacement (physical SIM)

Mobile Telephone Equipment

Calls within DR Congo

International Call Capability

International Roaming Capability

Wireless Application Protocol (WAP)

Temporary Additional Services (TAS)

SMS Messaging

Voice Mail

Caller Identification

Rental of Cellphones, with or without SIM Cards

24-hour Customer Service

Detailed Billing of Calls Made (in comma-separated values format)

Mobile Data Services (Internet based content deliveries)

The Contractor shall ensure that the connection through its network is of the highest quality possible and shall be uninterrupted, clear, and with no static. Network problems shall be remedied immediately, and the COR must be immediately informed of any problems and their resolution.

The contractor shall make available the following:

• Ability to swap existing telephone numbers.

• Ability to send SMS text notifications to end users when voice and/or data usage has reached 75% of the subscribed service plan and again when the end user has reached 100% of the subscribed service plan.

• Ability to alert Contracting Officer Representatives (CORs) and others listed in the

Authorization memorandum on users’ high consumption and block mobile services when required.

EQUIPMENT PACKAGE

The basic package shall include, but is not limited to, the following items:

Smartphone/Mobile Phone Device (excluding Huawei, ZTE, Hytera, Hikvision, and

Dahua models)

Batteries (at least Li-Ion)

Battery Charger

Fixed Hands-Free Kit

Personal Hands-Free Unit

Belt Clip or Pouch

User Manual

Safety Certificate and Brochures

Hotspots (excluding Huawei, ZTE, Hytera, Hikvision, and Dahua models)

Modems (excluding Huawei, ZTE, Hytera, Hikvision, and Dahua models)

1.1. PREPAID SMARTPHONE MOBILE COMMUNICATION PLAN SERVICE

Smartphone Mobile service plans for prepaid service must support a variety of smartphone devices (iPhones, Android phones, Android tablets and iPads).

1.1.1 PREPAID PLAN A

• Voice calls originating in DR Congo – maximum of 500 minutes per subscriber line per month for use in DR Congo without incurring any roaming or long-distance charges;

Ability to pull unused minutes from previous month.

• Mobile data (Internet based content deliveries) – maximum of 10 Gigabytes of data per subscriber line per month for use in DR Congo without incurring any roaming charges.

Ability to pull unused Megabytes (MBs) from previous month.

• SMS/MMS messaging – maximum of 50 messages per month while in DR Congo to DR

Congo mobile numbers.

• International long distance – Ability to make international calls originating in DR Congo.

• International roaming – Ability to make voice, SMS and mobile data connections for locations outside of DR Congo. This service must be disabled for every user by default.

The only people authorized to permit the enabling of users are the Contracting Officer

Representatives (CORs) and others listed in the Authorization memorandum.

1.1.2 PREPAID PLAN B

• Voice calls originating in DR Congo – maximum of 800 minutes per subscriber line per month for use in DR Congo without incurring any roaming or long-distance charges;

Ability to pull unused minutes from previous month.

• Mobile data (Internet based content deliveries) – maximum of 30 Gigabytes of data per

• SMS/MMS messaging – maximum of 100 messages per month while in DR Congo to DR

• International roaming – Ability to make voice, SMS and mobile data connections for locations outside of DR Congo. This service must be disabled for every user by default.

The only people authorized to permit the enabling of users are the Contracting Officer Representatives (CORs) and others listed in the Authorization memorandum.

1.1.3 PREPAID BASIC DATA-ONLY PLAN

Mobile data (Internet based content deliveries) – maximum of 20 Gigabytes of data per

1.1.4 PREPAID STANDARD DATA-ONLY PLAN

Mobile data (Internet based content deliveries) – maximum of 50 Gigabytes of data per

1.2. POSTPAID SMARTPHONE MOBILE COMMUNICATION PLAN SERVICE

1.2.1 POSTPAID PLAN A

• Voice calls originating in DR Congo – minimum of 800 minutes per subscriber line per month for use in DR Congo without incurring any roaming or long-distance charges.

• Mobile data (Internet based content deliveries) – minimum of 30 Gigabytes of data per

• SMS/MMS messaging – minimum of 100 messages per month while in DR Congo to DR

• International roaming – International roaming – Ability to make voice, SMS and mobile data connections for locations outside of DR Congo. The only people authorized to permit the enabling of users are the Contracting Officer Representatives (CORs) and others listed in the Authorization memorandum.

1.2.2 POSTPAID PLAN B

• Voice calls originating in DR Congo – maximum of 1000 minutes per subscriber line per

• Mobile data (Internet based content deliveries) – maximum of 50 Gigabytes of data per

• SMS/MMS messaging – maximum of 200 messages per month while in DR Congo to DR

1.2.3 POSTPAID PLAN C

• Voice calls originating in DR Congo – maximum of 1,200 minutes per subscriber line per

• Mobile data (Internet based content deliveries) – maximum of 75 Gigabytes of data per

• SMS/MMS messaging – maximum of 300 messages per month while in DR Congo to DR

1.2.4 POSTPAID MOBILE DATA-ONLY PLANS

Mobile data (Internet based content deliveries) – maximum of 50 Gigabytes of data per

1.3. PRE-PAID SIM CARDS (electronic-SIM and physical SIM)

The contractor shall provide physical or electronic SIM without any cost when requested and activate without any charge

1.4. POSTPAID SIM CARDS (electronic-SIM and physical SIM)

The contractor shall provide physical or electronic SIM without any cost when requested and activate without any charge.

1.5. BLANK SIM CARDS FOR LATER ISSUANCE / REPLACEMENT (PHYSICAL

SIMS)

The contractor shall provide blank SIM cards for later issuance / replacement (physical SIM) without any cost when requested and activate without any charge. Blank SIM card should remain active for a minimum of 90 days or have the option of extending the active period.

1.6. CALLS WITHIN DR CONGO

The Contractor shall ensure on a 24-hour basis at least 90% local network coverage around DR

Congo with special consideration to all urban areas and main traffic routes.

1.7. INTERNATIONAL CALLS

The Contractor shall ensure on a 24-hour basis international connectivity with the USA, the

African Continent, all European countries, and all other worldwide countries that telephone services are available.

1.8. INTERNATIONAL ROAMING

The Contractor shall provide as extensive international roaming connectivity as possible, with the special interest of the Government for roaming within all world-wide countries and the USA.

1.9. CALL AND DATA SERVICES MANAGEMENT

The Contractor must provide call and data services and unrestricted access to all data services at the highest speed possible. The Contractor must send automatic notices (most commonly via

SMS text messages) to a specific mobile number when the designated plan has reached the 75% data and call usage mark and the 100% data and call usage mark.

1.10. WIRELESS APPLICATION PROTOCOL (WAP)

The Contractor shall provide Internet connection through their network to the Wireless Application

Protocol (WAP) Internet sites.

1.11. SMS MESSAGING

The Contractor shall provide access to around the clock SMS messaging.

1.12. VOICE MAIL

If available, the Contractor shall provide Voice Mail services in English and French Language. A

Voice Mail Box shall be prepared for each number separately as per standard practice.

1.13. TEMPORARY ADDITIONAL SERVICES (TAS)

Rental of cellphones and mobile data hotspots with SIM Cards.

The Contractor shall provide up to 200 cellphones (with at least voice/SMS capability) and 50 mobile data hotspots (with data services capability) for rent within 7 days of notice and, according to Government needs, for official visits. Included with the devices should be a SIM card (if needed), an English Instruction Manual, batteries, and a phone/hotspot device charger.

Equipment cannot be Huawei, ZTE, Hytera, Hikvision, and Dahua models. If these services are required, the Contracting Officer or COR will request a quote and a delivery order would be submitted.

1.14. 24-HOUR CUSTOMER SERVICE

The contractor shall provide technical support for setting up voice, roaming questions, questions on the phone features, number changes, number swap, lost or stolen Sims, and all other matter concerning the mobile telephone services through the Contractor’s Project Manager. Contract

Project Manager should be fluent in French and English.

Customer Service shall provide support within 1 hour of email notification.

The contractor shall provide an exclusive customer support email for the US Embassy with responses within one hour, 24/7. Besides the exclusive customer support email, the contractor shall also provide support at least through one other means of communication., i.e. Direct customer support telephone number.

The U.S. Embassy will require the vendor to activate/deactivate SIMs or reduce service plans to a minimum of “Keep Alive” within 1 hours of receipt of email or phone call from the Embassy.

The Vendor will establish a new service as needed within 1 hour of email or phone call notification.

1.15. DETAILED BILLING OF CALLS MADE (in comma-separated values format)

I. The Contractor shall provide monthly breakdown of postpaid calls made by individual number. The breakdown shall clearly show:

A. Embassy account number

B. Cellphone number

C. Cellphone plan base price

D. Called numbers

E. The destination, time and date of the call

F. The duration of the call

G. Cost of each call – Phone Plan

H. Roaming charges – Phone Plan

I. Taxes (if applicable)

J. Total Price

II. The monthly lists of calls made shall be forwarded to the Contracting Officer’s Representative (COR) within three days of the end of the billing cycle for the previous month at: See memorandum.

III. The monthly breakdown of calls made by individual numbers shall be provided on an online dashboard that can be readily available electronically. The U.S.

Government requires monthly usage reports organized by geographic location, end user/device, called numbers, time/date of call, duration of call, and price among other package plan utilizations and other detailed billing reports.

IV. The monthly utilization and detailed billing reports shall be available on a vendor online dashboard application, If applicable.

1.16. INVOICING

The Contractor shall submit monthly invoices to the Finance Office at kinshasainvoice@state.gov.

A proper invoice must include the following information:

• Contractor's name and bank account information for payments by wire transfers

• Invoice Date

• Contract Number

• A summary showing a listing of each line with total monthly price for that line.

• A detailed invoice has to be attached to each summary invoice and should include the breakdown cost by each telephone line according to the pricing schedule

• A detailed list of all calls made for each line

• Prompt payment discount, if any

• Name, title, phone number, and address of person to contact in case of defective invoice

If an invoice does not contain the above information, the Government reserves the right to reject the invoice as improper and return it to the Contractor within 7 calendars days. The Contractor must then submit a proper invoice.

The Finance Office will review the detailed invoice and either approve for payment or advise of the inaccuracies found. The Finance Office will interact with the Contractor on any invoice problems.

Payment shall be made in USD by Electronic Funds Transfer (EFT) within 30 days after receipt of the proper invoice mailto:kinshasainvoice@state.gov

The Government will provide annual proof of a direct exemption of Value Added Tax (VAT);

according to host country VAT laws.

1.17. KEY PERSONNEL

A. The Project Manager must be able to converse in English and French. The Contractor shall assign to this contract the following key person:

POSITION/FUNCTION ___________________ NAME _________________

Project Manager

B. During the first 90 days of performance, the Contractor shall make no substitutions of key personnel unless the substitution is required due to illness, death, or termination of employment. The Contractor shall notify the Contracting Officer within 15 calendar days after the occurrence of any of these events and provide the information required below to the Contracting Officer at least 15 days before making any permanent substitutions.

C. After the first 90 days of performance, the Contractor may substitute a key person if the

Contractor determines that it is necessary. The Contractor shall notify the Contracting

Officer of the proposed action immediately. Prior to making the substitution, the

Contractor will provide the information required below to the Contracting Officer.

D. The Contractor shall provide a detailed explanation of the circumstances requiring the proposed substitution, a complete resume for the proposed substitute. The proposed substitute shall possess qualifications comparable to the original key person. The

Contracting Officer will notify the Contractor of his approval or disapproval of the substitution within 15 days after receiving the required information. The Government will modify the contract to reflect any changes in key personnel.

1.18. PERMITS

Without additional costs to the Government, the Contractor shall obtain all permits, licenses, and appointments required for the work under this contract. The Contractor shall obtain these permits, licenses, and appointments in compliance with applicable DRC country laws.

1.19. GOVERNMENT FURNISHED PROPERTY

1. The Government intends to use Government Owned Equipment and Accessories. The

Contractor shall provide a fully functional SIM card and telephone number.

1.20. ADDITION OF NEW LINES

The Contractor will provide a fully functional SIM card, telephone number, and appropriate security codes (PIN and PUK) to the COR within 24 hours after receiving a delivery order under the contract.

1.21. NON-OFFICIAL LINES

This Contract is valid only for official Government needs.

1.22. DISCLOSURE OF INFORMATION

Any information made available to the Contractor by the Government shall be used only for the purpose of carrying out the provisions of this contract and shall not be divulged or made known in any manner to any person except as may be necessary in the performance of the contract.

1.23. TECHNOLOGICAL REFRESHMENT

After contract award, the Government may; pursuant to FAR clause 52.212-4 - Contract Terms and Conditions –Commercial Items, paragraph (c), Changes; request changes within the scope of the contract. These changes may be required to improve performance or react to changes in technology.

The Contractor may propose for the Government’s technological refreshment, substitutions or additions for any provided products or services that may become available as a result of technological improvements. The Government may, at any time during the term of this contract or any extensions thereof, modify the contract to acquire products which are similar to those under the contract and that the Contractor has, or has not, formally announced for marketing purposes.

This action is considered to be within the scope of the contract. At the option of the Government, a demonstration of the substitute product may be required. The Government has no obligation to modify the contract in response to the proposed additions or substitutions.

Such substitutions or additions may include any part of, or all of a given product(s) provided that the following conditions are met and substantiated by documentation in the technological refreshment proposal:

The proposed product(s) shall meet all of the technical specifications of this document and conform to the terms and conditions cited in the contract.

The proposed product(s) shall have the capacity, performance, or functional characteristics equal to or greater than, the current product(s).

The proposal shall discuss the impact on hardware, services, and delivery schedules. The cost of the changes not specifically addressed in the proposal shall be borne entirely by the Contractor.

Contractor has the right to withdraw, in whole or in part, any technological refreshment proposal prior to acceptance by the Government. Contractor will use commercially reasonable efforts to ensure that prices for substitutions or additions are comparable to replaced or discontinued products. If a technological refreshment proposal is accepted and made as part of this contract, an equitable adjustment, increasing or decreasing the contract price, may be required and any other affected provisions of this contract shall be made in accordance with FAR clause 52.212-4, paragraph (c), Changes, and other applicable clauses of the contract.

1.24. SPECIAL SHORT-TERM PROMOTION

For the entire contract duration, the Contractor will offer the U.S. Embassy the option to take advantage of any promotional programs that it offers and that is suited for use by U.S. Embassy staff. The U.S. Embassy, at its own discretion, will have the option to take or reject the opportunity.

1.25. DELIVERY ORDERS

The Contracting Officer will issue delivery orders to order phone and services to the Contractor for performance of work under this contract. If an order is given orally, it will be followed up by a written delivery order within 7 days.

1.26. TRAINING

The Contractor shall provide, at no additional cost, training to all U.S. Embassy employees who received a mobile phone. Training to be provided will include the proper operation of the equipment purchased and the equipment’s operating features. The training will be coordinated with the COR to match the U.S. Embassy work schedule.

1.27. EQUIPMENT RETURN/DEFECTIVE POLICY

If a telephone is defective or is being returned, the telephone will be exchanged within __3___ business days.

1.28. CUSTOMER SERVICE CENTERS

The Contractor is to provide a telephone number for the purpose of reporting equipment problems and malfunctions, billing inquiries, and customer question regarding accounts and services.

1.29. SURVIVABILITY AND RECOVERY

The Contractor shall have a working system of network survivability in case of emergencies and serious disasters when all networks may be jammed or when parts of the network are destroyed.

The Contractor shall have a recovery plan in place that shall deal with such occurrences.

QUALITY ASSURANCE AND SURVEILLANCE PLAN (QASP)

This plan provides an effective method to promote satisfactory contractor performance. The

QASP provides a method for the Contracting Officer's Representative (COR) to monitor

Contractor performance, advise the Contractor of unsatisfactory performance, and notify the

Contracting Officer of continued unsatisfactory performance. The Contractor, not the

Government, is responsible for management and quality control to meet the terms of the contract.

The role of the Government is to monitor quality to ensure that contract standards are achieved.

Performance Objective Scope of Work

Para

Performance Threshold

Services.

Performs all Smartphone/Mobile services set forth in the performance work statement /scope of work.

1. thru 1.29.

All required services are performed and no more than two (2) customer complaints are received per week.