Questions and Answers-19CA7026Q0003.pdf

Questions and Answers for RFQ No.: 19CA7026Q0003 pg. 1

CONSULATE GENERAL OF THE

UNITED STATES OF AMERICA

360 UNIVERSITY AVENUE

TORONTO, ONTARIO

CANADA M5G 1S4

Date: April 23, 2026

Subject: Question and Answers on RFQ# 19CA7026Q0003

Questions regarding schedule and care expectations:

Q.1: Please share anticipated canine work versus boarding schedule?

Ans: Canine teams are generally deployed daily for operational duties, with work periods tailored to the canine’s stamina, drives, and environmental conditions (e.g., heat/humidity). Exercise regimens are established for canines not scheduled to work during a four-day period, and accurate logs are maintained at the kennel site documenting exercise.

Q.2: Please share handler work schedule and whether canines operate on the same or different shifts?

Ans: Handlers (CBPO Canine) are assigned full-time duties and typically work shifts aligned with operational needs. Canines may operate on the same or different shifts depending on deployment requirements and handler schedules.

Q.3: Please explain expected level of care during non-working periods (interaction, exercise, enrichment).

Ans: During non-working periods, canines must receive daily exercise, grooming, health checks, and necessary veterinary care. Interaction and enrichment are provided per kennel protocols, including breaks, feeding, and medication as required. The handler or contract employee ensures kennels are clean and free of debris/excrement.

Q.4: Do Shylo and Ringo operate on the same or different shifts?

Ans: Subject to operational requirements it could be the same but most often they work on different schedules.

Q.5: Please share the process and notice for advising when canines are working versus boarding.

Ans: Handlers maintain logs indicating when canines are working or boarded. Notice is provided per local procedures, with accurate records maintained in the K9 Tracking System and kennel logs. Handlers advise kennel staff of their operating schedules in advance however the hours are subject to change based on operational requirements.

Questions regarding canine information:

Q.6: Please share the breed, size, and temperament.

Ans: Shylo: Beagle, medium, socialized temperament Ringo: German Sheppard, large, socialized temperament

Questions and Answers for RFQ No.: 19CA7026Q0003 pg. 2

UNITED STATES OF AMERICA

360 UNIVERSITY AVENUE

Q.7: Any handling, medical, or behavioral considerations?

Ans: Handlers are responsible for daily health checks, grooming, and reporting signs of sickness or injury. Behavioral issues or aggression must be reported to supervisors. All canines receive annual physicals, immunizations, and are on year-round heartworm, flea, and tick protection. In case of emergencies, a binder is provided to the kennel with all necessary information.

Q.8: Please share the feeding schedule.

Ans: The feeding schedule varies for each canine based on age, weight, and health requirements. Specific feeding instructions are provided to the kennel prior to assigning boarding. Generally, canines are fed twice daily unless otherwise prescribed by a veterinarian.

Questions regarding operations and compliance:

Q.9: Please share handoff procedures with handlers.

Ans: Handoffs involve the formal transfer of responsibility for canine care, including health checks, feeding, and documentation. Canines are decompressed at the duty location before starting their shift and again upon return to the kennel at the end of the shift. All relevant information regarding the canine’s condition and care is communicated during the handoff and is also included in a binder provided to the kennel, which contains detailed instructions.

Q.10: Please share the security requirements (monitoring, logging, reporting).

Ans: Kennel facilities are subject to unannounced quarterly inspections. Security requirements include restricted access, monitoring of canine welfare, logging of exercise and health checks, and reporting of incidents (e.g., aggression, bites) per CBP protocols.

Q.11: Please share if there is any required documentation for compliance (cleaning logs, eating logs, etc.).

Ans: Required documentation includes kennel cleaning logs, feeding logs, exercise logs, health check records, and canine biological relief records. A daily record must be maintained and posted at the entrance to each canine’s suite. All records should be digitized or scanned and retained according to CBP retention guidelines.

Questions on capacity and communication:

Q.12: Is there any anticipated likelihood of additional canines being added under this contract?

Ans: This is not anticipated.

Questions and Answers for RFQ No.: 19CA7026Q0003 pg. 3

UNITED STATES OF AMERICA

360 UNIVERSITY AVENUE

Q.13: What notice period would be provided for any increase in capacity requirements?

Ans: Notice period would be determined by contract terms and operational requirements.

Q.14: What are the expectations regarding communication with handlers, including routine updates, daily reports or logs, and staff-handler interaction?

Ans: Routine updates and daily reports/logs are expected. Staff-handler interaction includes regular communication regarding canine health, welfare, and operational status.

Questions on contract terms:

Q.15: RFQ notes performance beyond September 30 of any year is contingent upon the availability of appropriated funds. How is the contractor protected in this circumstance?

Ans: This contract will be fully funded for every contract year. Lack of appropriated funds will not have any impact on ongoing exercise of contract period. If fund becomes insufficient, the contract would not be renewed to exercise option year.

Q.16: Are there any provisions afforded to contractors in case of Termination for

Convenience?

Ans: If the government does not require the services any longer, termination for convenience may be initiated. The contractor will be given ample notice period before implementing such measures. Canceling a contract is not a common practice at the government.

Q.17: How will the contract be managed if the funding is reduced mid-year?

Ans: When the contract is awarded, fund remains approved to exercise that full period of performance.

Questions on timing:

Q.18: Please share anticipated award and service start dates:

Ans: The contract would be awarded by mid-June. The service period is expected to begin on July 01, 2026.