EAP_Worklife_Sources_Sought.doc

Federal Occupational Health EAP/Worklife Federal Occupational Health (FOH)/Program Support Center (PSC)/ Department of Health and Human Services (HHS) Sources Sought Number: 19-233-SSN-EAP Introduction This is a SOURCES SOUGHT NOTICE to determine the availability of potential businesses and small businesses (e.g., 8(a), service-disabled veteran owned small business, HUBZone small business, small disadvantaged business, veteran-owned small business, and women-owned small business) that can provide nationwide EAP and Worklife services to 1M+ federal employees and their families.

This is for the purposes of gathering market research in accordance with FAR Part 10 and FAR Part 19. This is NOT a solicitation for proposals, proposal abstracts, or quotations. The purpose of this notice is to (1) obtain information regarding potential solutions to meet the Government’s draft requirements; (2) receive feedback/response on high-level objectives to shape the future program; and (3) identify industry sources who may be interested in this program.

FAR 52.215-3 -- Request for Information or Solicitation for Planning Purposes (Oct 1997)

(a) The Government does not intend to award a contract on the basis of this solicitation or to otherwise pay for the information solicited except as an allowable cost under other contracts as provided in subsection 31.205-18, Bid and proposal costs, of the Federal Acquisition Regulation.

(b) Although “proposal” and “offeror” are used in this Request for Information, your response will be treated as information only. It shall not be used as a proposal.

(c) This solicitation is issued for the purpose of: See below.

(End of Provision)

History FOH has provided EAP and Worklife services to federal employees and their families for almost 30 years. In the past, FOH has provided EAP and Worklife services as separate and distinct programs and is looking to move to an integrated EAP and Worklife service model in order to increase efficiencies and reduce costs. Magellan Healthcare and Lifecare Inc. have been the most recent EAP and Worklife service providers for FOH respectively.

Description of Work to be Performed A draft performance work statement (PWS) is included with this Sources Sought Notice. FOH is seeking feedback on the PWS from industry to do the following:

1. Identify potential ways to improve the requirements

2. Remove potential ambiguities Feedback on the Draft PWS is to be included with interested parties’ capabilities statement.

Capability Statement/Information Sought Please provide your experience, knowledge and ability to provide the following:

1. Describe the size, scope and complexity of your company’s previous EAP and/or Worklife contracts performed within the last 5 years.

2. Describe the size, scope and complexity of your company’s three largest EAP and/or Worklife contracts performed within the last 5 years, if not mentioned above.

3. Describe your company’s capability and experience in providing highly qualified counselors as well as non-clinical administrative and communications staff across geographically dispersed areas.

4. Describe your case management system and its ability to handle 1M+ covered lives; as well as, the types of reports the case management system can create.

5. Describe your company’s capability and experience in providing EAP and/or Worklife services to a multilingual population.

6. Describe any instances where your company has responded to a crisis situation within 24 hours of the crisis occurring.

7. Describe your company’s affiliate network, demonstrating a worldwide footprint.

8. Describe any quality standards or accreditations your company maintains to ensure delivery of high quality service.

9. Describe your company’s capability and experience in operating and maintaining 24 hours a day, 7 days a week, and 365 days a year an EAP and/or Worklife call center.

10. Provide documentation showing that your company has received an Authority to Operate (ATO) from any federal agency or showing that your company operates its systems under a FedRAMP certified platform.

11. Provide information showing your company’s EAP and/or Worklife website.

Information Submission Instructions

Questions regarding the contents of this Sources Sought shall be submitted via email to: ivan.mora-juarez@psc.hhs.gov no later than 2:00pm EST on 11 September 2019. Phone calls will not be accepted. The Government reserves the right to respond to some, all, or none of the questions that will be submitted.

Interested companies should review the attached draft PWS and then submit a response that provides feedback, if any, on the PWS and that addresses all of the information listed under “Capability Statement/Information Sought”. Capability statements and responses shall be submitted via email to ivan.mora-juarez@psc.hhs.gov no later than 2:00pm EST, 18 September 2019. The subject line for the email heading shall be “EAP and Worklife Program Services”– (enter the Source Sought reference number). Please provide succinct detail and depth to enable Government review and assessment. Please limit responses to ten (10) pages (8 ½ x 11, single-spaced, Times New Roman, 12-point font, ¾ inch margins).

Please add a cover letter to your response with the following information:

1. Company Name

2. Company DUNS number

3. Company point of contact, mailing address, telephone and website address

4. Business Size relative to NAICS code 624190 – Other Individual and Family Services (size standard $11.0 Million)

5. Type of Company (e.g., large business, small business, 8(a), woman owned, veteran owned, etc.) as registered in the System for Award Management (SAM).

6. Identify any/all teaming arrangements

Disclaimer and Important Notes This notice does not obligate the Government to award a contract or otherwise pay for the information provided in response. The Government reserves the right to use information provided by respondents for any purpose deemed necessary and legally appropriate. Any organization responding to this notice should ensure that its response is complete and sufficiently detailed to allow the Government to determine the organization’s qualifications to perform the work. Respondents are advised that the Government is under no obligation to acknowledge receipt of the information received or provide feedback to respondents with respect to any information submitted. After a review of the responses received, a pre-solicitation synopsis and solicitation may be published in FedBizOps. However, responses to this notice will not be considered adequate responses to a solicitation.

Confidentiality No proprietary, classified, confidential, or sensitive information should be included in your response. The Government reserves the right to use any non-proprietary technical information in any resultant solicitation(s).

Attachments

Draft EAP/Worklife Performance Work Statement (PWS)