1.2.1-2RFI-Draft Appendix A QASP.docx

APPENDIX A - QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

The Government shall evaluate the contractor’s performance under this contract in accordance with the QASP. The QASP outlines select significant metrics the Government will assess to ensure that the contractor has performed in accordance with the Contract. The QASP defines the Functional Areas to be assessed and corresponding performance requirements, performance measures, methods of surveillance, Acceptable Quality Levels (AQL) and deduction/withholding criteria (if applicable). The contractor shall achieve all AQLs in all functional areas of the QASP. The outcomes of the performance measures outlined in the QASP shall be used to inform CPARS ratings.

The QASP provides a performance requirement and an Acceptable Quality Level (AQL) for select activities in the PWS and the contract itself. A performance requirement describes a required element of contractor performance. An AQL defines the minimum level of performance that is deemed satisfactory. The contract requires the contractor to perform all work as specified.

AQLs take into account that, in some instances, an allowable level of deficiency (deviation) is possible while overall performance continues to meet ICE’s desired level of service. AQL’s define that level or number of performance deficiencies tolerable under this contract. They take into account the difference between an occasional defect and a gross number of defects. AQLs are expressed as a percentage as calculated per the performance measure. The AQLs directly relate to the performance requirement and are a direct percentage of the performance requirement percentage. There may be instances where 100% compliance is necessary, and no deviation is acceptable.

AQLs for contractor performance are structured to allow for the contractor to manage how it performs work while providing negative incentives for performance shortfalls which may have a serious impact on mission performance. If the quality level does not meet or exceed the AQL, the Government may consider the contractor’s performance unsatisfactory.

Contract Discrepancy Reports (CDR)

To the extent practicable, issues should be resolved informally, with the COR and contractor working together. The Government shall evaluate the contractor’s performance under this contract on an on-going basis using a variety of surveillance methods. Significant contract discrepancies will be recorded by the Government via a CDR.

When a CDR is required to document performance issues, it will be submitted to the contractor with a date when a response is due. Upon receipt of a CDR, the contractor shall immediately assess the situation and either correct the deficiency as quickly as possible or prepare a corrective action plan. In either event, the contractor shall return the CDR with the action planned or taken noted. After the COR reviews the contractor’s response to the CDR including its planned remedy or corrective action taken, the COR will either accept the plan or correction or reject the correction or plan for revision and provide an explanation. This process should take no more than 2-3 weeks.

If deductions or withholdings will be taken against a monthly invoice, the Contracting Officer will notify the Contractor prior to the deduction or withholding.

Functional Area

Measure

(# of working staff / # of required positions) x 100

Start Dates

(total # of deliverables submitted on time / total # of deliverables required) x 100

And

95% accurate and compliant information To be proposed by vendor

Note: The contractor is responsible for performance of ALL terms and conditions of the contract. The contractor will provide progress reports quarterly to the CO and CORs reflecting QASP performance according to the QASP table above. The performance measures outlined in this QASP shall be used to determine Contractor performance in each Functional Area.