Attachment_1_-_Performance_Work_Statement.pdf

U.S. Department of State ILEA San Salvador Residence Hall Services International Narcotics and Law Enforcement Affairs Draft Performance Work Statement

U.S. Department of State Bureau of International Narcotics and Law

Enforcement Affairs

Residence Hall Services International Law Enforcement Academy (ILEA)

San Salvador, El Salvador

International Narcotics and Law Enforcement Affairs Draft Performance Work Statement

Mission of the U.S. Department of State: The U.S. Department of State is the lead institution for the conduct of American diplomacy and the Secretary of State is the President’s principal foreign policy advisor. The Department of State’s mission is to advance U.S. national security interests, fight terrorism, protect U.S. interests abroad, and implement foreign policy initiatives that build a freer, prosperous and secure world.

Mission of the Bureau of International Narcotics and Law Enforcement Affairs: INL keeps Americans safe at home by countering international crime, illegal drugs, and instability abroad.

INL helps countries deliver justice and fairness by strengthening their police, courts, and corrections systems. These efforts reduce the amount of crime and illegal drugs reaching U.S.

shores.

Mission of International Law Enforcement Academy (ILEA) San Salvador: The mission of ILEA is to strengthen democratic governance of participant countries world-wide, and to increase social, political and economic stability by combating transnational organized crime through international cooperation.

ILEA Program Objectives:

1. Provide high quality training and technical assistance to support institution capacity building with an emphasis on democracy, human rights, and rule of law.

2. Foster relationships between foreign law enforcement entities and their US counterparts to assist in protecting American citizens and businesses through strengthened international cooperation.

3. Facilitate strengthened partnerships among countries served by the ILEAs to address common threats associated with domestic and international criminal activity.

Additional Information: https://www.youtube.com/watch?v=Qdf2PcRBdF0&feature=youtu.be

PERFORMANCE WORK STATEMENT (PWS)

ADMINISTRATION AND MANAGEMENT OF INTERNATIONAL LAW

ENFORCEMENT ACADEMY DORMITORY BUILDING (ILEA DORMS)

Part 1

General Information

1. GENERAL: This is a non-personal services contract to provide administration and management of International Law Enforcement Academy (ILEA) residence hall, gymnasium, and pool deck. The United States Government (USG) shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn, is responsible to the USG.

1.1 Description of Services/Introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal https://www.youtube.com/watch?v=Qdf2PcRBdF0&feature=youtu.be

International Narcotics and Law Enforcement Affairs Draft Performance Work Statement services necessary to perform administration and management of International Law Enforcement Academy (ILEA) residence hall, gymnasium, and pool deck, as defined in this Performance Work Statement (PWS), except for those items specified as government furnished property and services. The Contractor shall perform to the standards in this contract.

1.2 Background: Over the past five years, ILEA has contracted out a management company responsible for providing front desk operations, bathroom toiletries, bedroom amenities, housekeeping, laundry, and public area cleaning services of the ILEA Residence Hall through the ILEA calendar year. The ILEA Residence Hall is a two (2)-floor facility with 56 standard bedrooms, four (4) suites, four (4) laundromats for participants, four (4) game rooms, two (2) business centers. Furthermore, there is one office/storage building, a gymnasium, pool deck and industrial laundry facilities.

1.3 Objectives: All services for participants shall meet at least three star hotel standards and shall provide the adequate number of staff for the facility’s cleaning and management.

Successful contractor will:

• Provide Front Office, Housekeeping and Laundry Management as detailed in this PWS.

• Provide adequate supplies of toiletries, amenities and cleaning supplies to assure constant availability without interruption.

• Provide cleaning services for the ILEA Residence Hall, Gymnasium, Storage Rooms and Pool

Deck.

1.4 Scope: The service shall include the management of the Residence Hall, from providing daily housekeeping of occupied bedrooms to preparing annual cleaning work plans of the entire facility. Also, provide cleaning of the entire building including the Gymnasium, Storage Rooms and Pool Deck areas. The Contractor shall accomplish all general services from cleaning, maintenance reporting and management of the Residence Hall.

Services to include:

• Provide daily housekeeping of occupied rooms and cleaning of unoccupied rooms every three

(3) days

• Provide daily cleaning of all the ILEA Residence Halls hallways, two (2) business centers storage rooms, gymnasium and pool deck

• Operate the ILEA laundry facilities and program washing and drying appropriately to assure constant availability without interruption

• Provide adequate supply of toiletries to assure constant availability without interruption. These include:

Two soap bars Shampoo Toothpaste & toothbrush Facial Tissue Shower cap & sanitary bags (for females participants, available upon request for male participants) 8-ounce paper or cardboard drinking cups in sealed bag.

Toilet paper Plastic bags for bedroom & bathroom trash cans

International Narcotics and Law Enforcement Affairs Draft Performance Work Statement

• Prepare and present annual deep cleaning work plan which will need to include:

Quarterly deep cleaning of all bedrooms (56 standard rooms & four (4) suites), gymnasium, storage rooms and polishing of floors with a commercial floor-polishing machine

Monthly deep cleaning of the 56 bedroom terraces, eight (8) suite terraces (two (2) per suite), four (4) game rooms, four (4) laundromats, industrial laundry room, pool deck and ceilings

Monthly cleaning of the Residence Hall’s and the Gymnasiums glass panels *Please present sample of an annual work plan with the above needs

• Prepare and provide Room Directory for each room with general information of the facilities and its services as well as information about restaurants, museums, historic landmarks, etc.

• Prepare & provide weekly maintenance reports to the ILEA Student Services Management Specialist and, in case of emergencies, report any urgent repairs immediately

• Prepare & provide daily report of operations

• Provide cleaning equipment, materials and tools to maintain the ILEA Residence Hall in good conditions

• All cleaning products must be environmentally friendly and of commercial use

• Conduct and consolidate guest satisfaction surveys after every course and present results to

Student Services Management Specialist the week after the course has finished (a minimum of 90% of overall satisfaction is required)

• All bedroom and public areas trash must be collected daily and disposed at the area designated by ILEA in 55-gallon bags at the end of each day

• Have a 24-hour convenience “store” available with a variety of snacks, non-alcoholic beverages, telephone sim cards, laundry detergent & softener kits, as well as personal items such as razors, toothbrushes, hairbrush, etc.

• Provide dry cleaning services to participants with a well-known and recognized company (paid by students)

• Provide guests with tours, transportation & taxi services on call

• Maintain up to date inventories of game room accessories, AC remote controls, batteries, towels, linens, pillows and quilts

1.5 Period of Performance: The period of performance shall be for one (1) base year of twelve

(12) months and four (4) twelve (12) month option years, from date of award.

Base Year Option Year I Option Year II Option Year III Option Year IV

1.6 General Information

1.6.1 Quality Control (QC): The Contractor shall develop and maintain an effective quality control program (QCP) to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor’s QCP is the means by which he/she assures

International Narcotics and Law Enforcement Affairs Draft Performance Work Statement their work complies with the requirement of the contract. The QCP is to be delivered with the contractor’s proposal since this will be an evaluation factor. Three copies of a comprehensive written QCP shall be submitted to the Contracting Officer and COR within 5 working days when changes are made thereafter. After acceptance of the quality control plan, the contractor shall receive the Contracting Officer’s acceptance in writing of any proposed change to his QC system.

1.6.2 Quality Assurance: The government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the USG must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.7 Recognized Holidays: The contractor is to perform services on USG and GOES holidays listed below.

New Year’s Day Mother’s Day (GOES) Martin Luther King Jr.’s Birthday (USG) Columbus Day (USG) President’s Day (USG) All Soul’s Day (GOES) Memorial Day (USG & GOES) Veteran’s Day (USG) Independence Day (USG & GOES) Thanksgiving Day (USG) Labor Day (USG & GOES) Christmas Day

1.8 Hours of Operation: The contractor is responsible for conducting business 24 hours a day, 7 days per week. Participants will lodge in the Residence Hall for a week, two weeks and six weeks at a time except when the Academy facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. For other than firm fixed price contracts, the contractor will not be reimbursed when the government facility is closed for the above reasons. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.8.1 Changes to Training Schedule: A spreadsheet (Attachment 1) is attached to this solicitation to be used by the offerors for purposes of presenting their quote. The spreadsheet shows estimated requirements for room nights based upon the current training schedule. Trainings may be added, cancelled or re-scheduled at ILEA’s sole discretion. ILEA will endeavor to inform the Contractor of changes to this schedule with as much lead-time as possible. However, if and as changes occur in this schedule, the Contractor must adjust staffing and hours of operation to accommodate them.

1.9 Place of Performance: The work to be performed under this contract will be performed at the ILEA Students Residence Hall facility in San Salvador, El Salvador.

1.10 Type of Contract: The government anticipates the award of a Firm Fixed Price Contract.

International Narcotics and Law Enforcement Affairs Draft Performance Work Statement

1.11 Security Requirements

1.11.1 Clearances: Contractor personnel performing work under this contract must have all the National Police clearances at time of the proposal submission, and must maintain the level of security required for the life of the contract.

1.11.2 Physical Security: The Contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured.

1.11.3 Key Control. The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the QC Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas.

The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the Contracting Officer Representative (Student Services Management Specialist)

1.11.3.1. Lost keys: In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the Contracting Officer, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government, and the total cost deducted from the monthly payment due the Contractor.

1.11.4 Authorized use of Keys: The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer.

1.12 Lock Combinations: The Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the Contractor’s

QCP.

1.13 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The Contracting Officer, Contracting Officers Representative (COR), and other USG personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings, the

International Narcotics and Law Enforcement Affairs Draft Performance Work Statement contracting Officer will apprise the Contractor of how the government views the contractor's performance and the contractor will apprise the USG of problems, if any, being experienced.

Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the USG.

1.14 Contracting Officer Representative (COR): The (COR) will be identified by a separate letter. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract. Perform inspections necessary in connection with contract performance. Maintain written and oral communications with the Contractor concerning technical aspects of the contract. Issue written interpretations of technical requirements, including USG drawings, designs, and specifications. Monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies;

coordinate availability of USG furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.15 Key Personnel: The following personnel are considered key personnel by the USG:

Residence Hall Manager and Front Desk Agents. The contractor shall provide an on-site manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the contracting officer. The contract manager or alternate shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available whenever the facility is in use. Qualifications for all key personnel are listed below:

1.15.1 Residence Hall Manager: The ability to manage in a diverse environment with focus on client and customer services, entrepreneurship and building and growing a strong business is essential to success in this role. Ability to communicate effectively with clients, senior management, and support staff. Ensure confidentiality and security of participant’s rooms.

Strong business and work ethic. Ability to respond effectively to changing demands. Ability to oversee the work of housekeeping staff and work closely with Housekeeping Senior Attendant to ensure all supplies are adequate. Conduct routine inventory of tools and supplies such as linen, towels and cleaning supplies, used for the Residence Hall daily operation activities. Report any repair services, maintenance issues or safety hazards to the Student Services Management Specialist. Routine check of all appliances in rooms and public areas to ensure all equipment are in working order. Inspect rooms prior to check-in, as well as, the lobby, halls, front desk, and laundry rooms to determine levels of cleanliness and provide feedback to staff. Interact professionally with students and take action to resolve problems to maintain a high level of customer satisfaction and quality. Maintain all front desk related equipment and a par stock of supplies. Resolve guest’s complaints; anticipate potential problems by reviewing and monitoring complaints and operational issues. Assist in the upkeep of inventory of cleaning supplies to ensure that there is not a shortage of supplies at any time.

International Narcotics and Law Enforcement Affairs Draft Performance Work Statement

Experience: A minimum of five years’ experience in hotel or hospitality industry required.

Premise and liability accountability and contract-managed service experience is desirable.

Education: Ideal candidates will possess a bachelor's degree in Hospitality, Tourism, Business or Operations Management or other related field.

Language: Ability to speak English and Spanish at the level of professional competence is required. French and/or Portuguese is a plus.

Core competencies: Communication, Fiscal Management, Management, Planning, Leadership

1.15.2 Front Desk Personnel: They are the first point of contact with guests and handles all stages of a participant’s stay. They should be friendly with a outgoing personality and a natural talent for customer service. They must have excellent knowledge of the facility and its surroundings to have the ability to answer any questions the participants might have or follow up accordingly. Excellent written and verbal communication skills.

Experience: A minimum of two years’ experience in hotel or hospitality industry required.

Education: Ideal candidates will have a minimum of two years of university studies in Hospitality, Tourism, Business or Operations Management or other related field.

Language: Ability to speak English and Spanish at the level of professional competence is required. French and/or Portuguese is a plus.

Core competencies: Communication, Customer Service and Planning

1.16 Identification of Contractor Employees: All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed. Contractor will be required to obtain and require badges be worn by their personnel in the performance of this service so they can be easily identified.

1.17 Data Rights: The USG has unlimited rights to all documents/material produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be USG owned and are the property of the USG with all rights and privileges of ownership/copyright belonging exclusively to the USG. These documents and materials may not be used or sold by the contractor without written permission from the Contracting Officer. All materials supplied to the USG shall be the sole property of the USG and may not be used for any other purpose. This right does not abrogate any other USG rights.

1.18 Organizational Conflict of Interest: Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of

International Narcotics and Law Enforcement Affairs Draft Performance Work Statement proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.19 PHASE IN /PHASE OUT PERIOD: To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the Contractor shall have personnel on board, during the thirty (30) days phase in/ phase out periods. During the phase in period, the Contractor shall become familiar with performance requirements in order to commence full performance of services on the contract start date.

PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1. DEFINITIONS:

2.1.1. CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2. CONTRACTING OFFICER (CO). Is a person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3. CONTRACTING OFFICER'S REPRESENTATIVE (COR). Is an employee of the U.S.

Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5. DELIVERABLE. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

International Narcotics and Law Enforcement Affairs Draft Performance Work Statement

2.1.6. KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7. PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.8. QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9. QUALITY ASSURANCE SURVEILLANCE PLAN (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.10. QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.11. SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.12. WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.12. WORK WEEK. Monday through Friday, unless specified otherwise.

2.2. ACRONYMS:

ACOR Alternate Contracting Officer's Representative CFR Code of Federal Regulations CO Contracting Officer CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative COTR Contracting Officer's Technical Representative COTS Commercial-Off-the-Shelf FAR Federal Acquisition Regulation HIPAA Health Insurance Portability and Accountability Act of 1996 OCI Organizational Conflict of Interest OCONUS Outside Continental United States (includes Alaska and Hawaii) ODC Other Direct Costs PIPO Phase In/Phase Out POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance

International Narcotics and Law Enforcement Affairs Draft Performance Work Statement

QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program TE Technical Exhibit

PART 3 GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3.1. Services: The USG will provide building maintenance to the Student Resident Hall as required.

3.2 Facilities: The USG will provide desk space, telephones, computers, and other items necessary to maintain an office environment.

3.3 Utilities: The USG will provide all utilities in the facility, which will be available for the contractor’s use in performance of tasks outlined in this PWS. The Contractor shall instruct employees in utilities conservation practices. The contractor shall be responsible for operating under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount to accomplish cleaning carts and equipment.

3.4 Equipment: The USG will provide key cards and card making machine including two computers pre-loaded with the necessary software for the key function, tables, chairs and other furnishing of the facility. The Contractor will be responsible for the cost of damage or replacement to maintain the existing level of furnishing but not for normal wear and tear.

PART 4 CONTRACTOR FURNISHED ITEMS AND SERVICES

4.1. General: The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Section 3 of this PWS.

4.2. Materials: The Contractor shall furnish materials, supplies, and equipment necessary to meet the requirements under this PWS.

4.4. Equipment: The Contractor shall maintain all items of furnishings and fixtures in the condition and quantity found at the time of award of management contract.

PART 5 SPECIFIC TASKS

5.1. Basic Services.

The contractor shall provide services for cleaning, by sweeping, wiping, mopping and vacuuming (if necessary), guest rooms, lobby areas, and public areas, such as reception areas, hallways, lounges, washing areas, storage areas, stairs, terraces, bathrooms, gymnasium, pool

International Narcotics and Law Enforcement Affairs Draft Performance Work Statement deck and other areas requested by the Student Services Management Specialist according to the following details of work:

a. Clean, by sweeping, mopping and dusting, the common hallway getting rid of all black stains using commercial use polishing liquid

b. Clean all glass panels, interior and exteriors, wherever reachable (whatever appropriate) skylight

c. Clean bathrooms, wipe and wash the bathroom wares, using deodorant liquid and disinfectant liquid, and replace toilet paper

d. Empty all bedrooms, bathrooms, common areas, gymnasium and laundromats garbage bins and dispose it at the area designated by ILEA at the end of the day

e. Clean, by dusting, sweeping, wiping and mopping, the interior of the guest’s room using commercial use cleaning liquid and disinfectant liquid

f. Clean, by dusting and wiping furniture in the guest rooms using commercial furniture cleaning liquid

g. Clean stains on walls, switches, doorknobs and floor inside the guest rooms and bathrooms.

h. Perform all other duties as assigned by the responsible staff with the regard to cleaning policy

i. Ensure paper towels and toilet paper in gymnasium are always stocked for use of staff/participants

j. Use air freshener in the reception area, guest rooms and bathrooms

k. Provide cleaning equipment, such as industrial floor-polishing machine, commercial microfiber mops, brooms, dusters, water sprayers, and vacuums (if needed)

l. A weekly maintenance report must be submitted to the ILEA Student Services

Management Specialist

m. When there is a problem about utilities or any operating systems, immediately notify ILEA

Student Service Management Specialist to contact the proper relevant service providers to have them repaired

n. Notify the ILEA Student Service Management Specialist whenever there is any malfunctioning systems, such as fire system, electricity system and/or air-conditioning system

o. All Contractors personnel shall wear uniform and proper identification at all times for safety reasons, uniformity and appropriateness for the building, a governmental organization

p. If participants do not comply with the building services rules and regulations, such as bringing an outsider to stay in the building, making disturbing noises, damaging public assets, etc.; a report should be made and submitted to the facility monitoring personnel and the ILEA Student Service Management Specialist

q. No pets are allowed into the building

r. In case of visitors, the front desk agent shall contact the appropriate guest to come down and meet the visitor in the lobby on the ground floor

s. Personnel must check all room’s accessories and equipment after the guest’s check out, such as turn off the lights, unplug all electrical appliances to aid saving electricity bill, i.e., the government’s budget t.

International Narcotics and Law Enforcement Affairs Draft Performance Work Statement

5.2 CLEANING AND MAINTENANCE

5.2.1 Guest Rooms

a. Make the bed every day, change the sheet and pillow cases two times a week, Wednesday and Saturday. If stained by participant, replace with a clean sheets and/or pillow cases and process soiled sheets as needed

b. Wash quilts/comforters every two weeks. If stained by participant, replace with a clean one and process soiled quilt/comforter as needed

c. Clean all the glass panels, interior and exterior, wherever reachable

d. Clean all surfaces and furniture with commercial cleaning products as appropriate

e. Clean the floor, by sweeping, dusting, wiping and mopping

f. Empty garbage and place new plastic bag in container

g. Items c. through f. the frequency should be every day

5.2.2 Bathroom in Guest Rooms

a. Clean bathroom wares and surfaces.

b. Replace towels

c. Clean the mirror

d. Clean shower tiles

e. Clean shower curtains

f. Arrange bathroom supplies, such as soap, shampoos, toilet paper, etc.

g. Empty garbage and place new plastic bag in container

h. Frequency: every day

5.2.3 Common Area and Other Areas

a. Clean hallway TV areas (sofas, tables & TV) of both floors

b. Clean both business centers equipment

c. Clean the four entertainment rooms

d. Polish floor in common areas and hallways

e. Clean and maintain electrical appliances around fire exit stairwell area in good working order

f. Upkeep and clean all housekeeping service rooms

g. Upkeep and clean laundromats

h. Upkeep exercise room and gym area

i. Upkeep and clean all area of each floor of the building

j. Upkeep and clean the terrace area

k. Upkeep and clean the pool deck

l. Clean and tidy up the reception room on the ground floor

m. Upkeep and clean the hallways and all staircases (emergency staircases included)

n. In case of emergency and technical problems, coordinate with the ILEA Student Service

Management Specialist

o. Prepare list of room keys, all equipment and appliances upon receiving them from ILEA at the beginning of the contract and return

International Narcotics and Law Enforcement Affairs Draft Performance Work Statement

5.3 STANDARD OF SERVICES

5.3.1 Room Cleaning

a. Floor must be cleaned, no dirty stains or dust. Floor shall be mopped using commercial cleaning and disinfectant liquids with quality complying with standards

b. Wipe all glass panels in the room until clear and no finer marks shown

c. Dust sheer curtains and black out curtains

d. Clean furniture, such as table, chairs, bed, wardrobe, doors, windows, etc. by dusting and wiping to get rid of all dust. Furniture and appliances shall be appropriately arranged

e. Garbage bin shall be emptied and cleaned every day, there shall be no garbage smell in the room

f. Frequency: every day when the room is occupied and every two weeks when rooms are not occupied

5.3.2 Changing Linens

a. Bed sheets, pillow cases, blankets and towels shall be white color and clean showing no stains and shall be disinfected

b. Bed shall be nicely made and pillows placed at the head of the bed

c. Blankets shall be white color and clean with no dirty stains and shall be odor free

d. Frequency: every three days when rooms are occupied; every two weeks when rooms are not occupied

5.3.3 Bathroom Cleaning

a. Bathroom shall be clean and odor free with no stains on bathroom ware. Floors and walls shall be wiped dry; mirror shall be cleaned and clear

b. Commercial cleaning liquid and disinfectant shall be used to clean bathroom

c. All items in the bathroom shall be nicely and appropriately arranged

d. No garbage left in the bathroom

e. Frequency: every day when rooms are occupied; inspect the bathroom and clean as required when are not occupied

5.3.4 Hallways Cleaning

a. Hallways must be mopped using commercial cleaning liquid and disinfectant liquids.

Hallways must be left with no dirty stains and garbage

b. Each floor shall have a garbage collection area and there shall be no garbage left behind each day

c. Wipe staircase rails and staircases with disinfectant liquids

d. There shall be no cobwebs on ceiling areas

e. Wipe glass panels; there shall be no dust on glass surfaces

f. Frequency: every day

5.3.4 Office & Front Desk Area

a. Working desks, chairs, cabinets shall be wiped with commercial disinfectant liquids. There shall be no dust left on surfaces. Books and other materials shall be put in place nicely

International Narcotics and Law Enforcement Affairs Draft Performance Work Statement

b. Kitchenette and dining area shall be wiped and maintained in clean condition

c. Sofa shall be in a clean condition. No finger marks on glass surfaces

d. Frequency: every day

5.3.4 Hallways lounges

a. Tables, chairs, TV’s shall be wiped with commercial disinfectant liquids; and books shall be nicely arranged and tidy, no dust left on them

b. Frequency: every day

5.3.5 Business Centers

a. Use cloth damped with disinfectant liquid to wipe tables and chairs. Computer keyboards shall be properly placed and wiped with proper liquids

b. Frequency: every day

5.3.6 Entertainment Rooms

a. Used cloth damped with proper disinfectant liquid to wipe all entertainment games.

b. Floor must be mopped using cleaning liquids and disinfectant liquids and must be left with no dirty stains and garbage

c. There shall be no cobwebs fixed on ceiling areas

d. Wipe all glass panels; there shall be no dust on glass and no stains

e. Frequency: every day

5.3.7 Fitness Area (Gymnasium)

a. Used cloth damped with proper disinfectant liquid to wipe all exercise equipment.

b. Floor must be mopped using cleaning liquids and disinfectant liquids and must be left with no dirty stains and garbage

c. There shall be no cobwebs fixed on ceiling areas

d. Wipe all glass panels; there shall be no dust on glass and no stains

e. Clean all garbage cans and replace the plastic bags

f. Frequency: every day

5.3.8 Pool Deck

a. Pool deck furniture must be clean and organized

b. Pool deck floor must be swept and must be left with no stains, mold or garbage

c. Frequency: every day

5.3.9 Storage Rooms

a. Floor must be swept and mopped using commercial cleaning liquids and disinfectant liquids and must be left with no dust or dirty stains

b. All racks must be dusted

c. Frequency: every day

5.4 Room Supplies and Services

5.4.1 The contractor shall provide room supplies and services as follows:

a. Wash and dry sheets

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b. Wash and dry pillow cases

c. Wash and dry towels

d. Wash and dry face towels

e. Wash and dry hand towels

f. Wash and dry bedspreads

g. Wash and dry blankets

h. Wash and dry mattress cover sheets

i. Wash and dry bed skirt

j. Wash and dry bath mats

k. Protect paper or cardboard drinking cups in bags

l. Sanitary bags

m. Tissue boxes

n. Toilet tissue

o. Shampoo

p. Bars of soap

q. Tooth brush and tooth paste

r. Shower caps

s. Door signs