DRAFT_Statement_of_Work.pdf

Request for Information (RFI) – DRAFT SOW

191NLE18N0006

Response Due: 1/24/18 @ 11:00 AM EST

STATEMENT OF WORK

FACILITIES MANAGEMENT, MAINTENANCE

AND CATERING SERVICES

C.1.0 Introduction

C.1.1 Department of State, Bureau of International, Narcotics and Law Enforcement

Affairs (INL)

The Bureau of International Narcotics and Law Enforcement Affairs (INL) advises the President, Secretary of State, other bureaus in the Department of State, and other departments and agencies within the U.S. Government on the development of policies and programs to combat international narcotics and crime. INL programs support two of the Department's strategic goals:

(1) to reduce the entry of illegal drugs into the United States; and (2) to minimize the impact of international crime on the United States and its citizens. Counternarcotics and anticrime programs also complement counterterrorism efforts, both directly and indirectly, by promoting modernization of and supporting operations by foreign criminal justice systems and law enforcement agencies charged with the counter-terrorism mission.

1.1. The US Department of State’s (DOS) Bureau of International Narcotics and Law

Enforcement Affairs (INL), has program authority derived from the Foreign Assistance Act of

1961. The International Narcotics and Law Enforcement Section (INL-H) of the US Embassy

Tegucigalpa, Honduras, is responsible for providing assistance to host governments to develop and implement effective counter narcotics, anticrime, and border control programs. INL-H works closely with US law enforcement agencies to ensure that Honduras has the training and the tools needed to combat illicit drug traffic and transnational organized crime. INL also works with various Government of Honduras (GOH) institutions including Public Ministry, Secretariat of

Presidency, National Banking and Insurance Commission, the Secretariat of Security and its various specialized units, Supreme Court of Justice, Ministry of Health, Ministry of Education, Honduran Immigration Department, and the Honduran Customs.

C.1.2 Honduran National Police – TIGRES Unit

INL works to reinforce the international network of laws and conventions against the narcotics trade, corruption, gang-related and transnational organized crime demonstrating the real-world value of cooperation. The Bureau's policies and programs work to promote stable environments, good governance, and stronger civic institutions for our partners.

The GOH passed legislation on June 27, 2013 to create the TIGRES. There are currently 357 specially selected, Leahy-vetted police officers assigned to the TIGRES. The TIGRES are divided into a 327-man operational section, a 15-man intelligence section, and a 15-man investigative section. The TIGRES comprehensive intelligence, investigative, judicial, and operational efforts combat insecurity, protect people and property, capture and prosecute criminals, neutralize criminal organizations, and execute crime-reduction plans in strategic sectors, both rural and urban. The TIGRES serve as the tactical unit responsible for the apprehension of suspects, inductees, and fugitives in support of the HNP operations. The

TIGRES success in locating targets is a direct result of an enhanced intelligence effort. U.S.

Embassy agencies work closely with the HNP to develop and analyze intelligence and screen potential informants.

C.1.3 Scope

The contractor shall provide cook services and facility maintenance services for the Honduran

National Police, TIGRES Unit Training Center in Lepaterique, Francisco Morazan. Services under this contract include, but are not limited to the following: Care and upkeep of the TIGRES

Unit Training Center in Lepaterique to include all cook services and corrective and preventive maintenance. The cook services are required to provide three (3) meals per day, seven (7) days a week for a period of one year, to the TIGRES Unit members, the instructors stationed at the training center and sporadic visitors arriving at the training center. The facility maintenance services shall include one (1) carpenter and two (2) general repairmen who are required to perform routine and preventive maintenance and repair procedures; and to perform general maintenance and repair work to fix and maintain buildings, water tanks, water pumps, electrical wiring and lighting, among other general maintenance work to keep the facilities in repair and working properly.

The contractor shall furnish all managerial, administrative, and direct labor personnel that are necessary to accomplish the work in this contract. Contractor employees shall be on site only for contractual duties and not for other business purposes.

C.1.4 Period of Performance

The period of performance shall be for one (1) base year with four (4) one year option years.

C.1.5 Key Personnel Requirements

The contractor shall assign sufficient experienced personnel who are qualified in the conduct of similar operations and who have appropriate background and experience. Key personnel may not be replaced by the service provider without the review and approval of the Contracting

Officer. Key personnel include the Project Manager and those individuals responsible for managing work. The offeror/contractor shall submit the resumes and police and criminal background checks to INL for review and approval in conjunction with the proposal submission.

C.1.5.1. Key Personnel

A. The Contractor shall assign to this contract the following key personnel to the identified position/function:

Position/Function Name

Project Manager

Head Chef

Facility Maintenance Manager

B. The Contractor shall provide a detailed resume and the experience of these individuals.

If these individuals are not current employees provide a letter of intent.

C. The Contractor shall provide the police and criminal record checks for the individuals.

D. During the entire performance period of this contract, the Contractor shall make no substitutions of key personnel unless the substitution is necessitated by illness, death, or termination of employment. The Contractor shall notify the Contracting Officer within

15 calendar days after the occurrence of any of these events and provide the information required by this SOW to the Contracting Officer at least 15 days prior to making any permanent substitutions. The Contractor shall provide a detailed explanation of the circumstances necessitating the proposed substitution, complete resume for the proposed substitute, and any additional information requested by the Contracting Officer. The proposed substitute shall possess qualifications comparable to the original key person, as well as satisfying any minimum standards set forth elsewhere in the solicitation/contract.

The Contracting Officer will notify the Contractor within 15 calendar days after receipt of all required information of the decision on the substitution. This clause will be modified to reflect any changes in key personnel.

E. The Government encourages and will evaluate additional key personnel as proposed by the contractor.

C.1.5.2. Removal of Personnel

The Contractor shall maintain discipline at the site and at all times take all reasonable precautions to prevent any unlawful, riotous or disorderly conduct by or amongst those employed at the site and for the preservation of peace and protection of persons and property in the neighborhood of the project against the same. The COR may require, in writing, that the

Contractor remove from the work place any employee that the COR deems incompetent, careless, insubordinate or otherwise objectionable, or whose continued employment on the project is deemed by the COR to be contrary to the Government's interests.

C.1.5.3. Minimum Employee Qualifications

All firm employees shall have a minimum of one (1) year of comparable experience in the positon in which they will be assigned.

C.1.5.4. Uniforms

The Contractor shall provide an appropriate uniform to the personnel for both female and male employees.

C.1.5.5. Identification (ID) Badges

The Contractor shall establish guidelines for the issuance of a photo identification badge to all employees and for the use of said badge by employees while at work in an effort to provide a safe and secure workplace for all employees and the individuals present at the TIGRES Training

Center in Lepaterique.

All employees will be issued and must wear and visibly display photo identification badges as provided by the Contractor. Identification badges must be worn in a manner that allows the identification of an employee by photo and first and last names.

C.1.5.6. Employee Conduct

The contractor employees shall put forth honest effort in the performance of their duties; disclose waste, fraud, abuse and corruption to appropriate authorities; adhere to all equal opportunity laws and regulations; and satisfy in good faith their obligations as citizens, including all just financial obligations, especially those imposed by law (i.e., taxes) or by court order (i.e., alimony or child support).

The contractor shall require all of their employees to sign a nondisclosure form. Refer to

Attachment 2 NON-DISCLOSURES Of Government Information/Documents, Outside of Those

Who Need to Know.

C.1.5.7. Termination of Employee

Contractor employees may be terminated which include (but not be limited to) for the following:

A. Discriminatory acts towards other employees, delegates, government personnel or other contract personnel

B. Physical or sexual abuse

C. Falsifying time records or other key documents; willful or negligent violation of safety or security rules

D. Unauthorized disclosure of U S. Government confidential information

E. Destroying or damaging Government property

F. Misappropriation or embezzlement

G. Drug abuse or gambling on company premises

C.1.6. Quality Assurance Surveillance Plan

QASP is an important tool that the COR can use as a guide for systematically and effectively monitoring the quality of the services received and in compliance with the terms of the contract.

It also is used as a guide for determining if and when the Government needs to intercede and perhaps terminate a contract, as well as for determining if and when the Government needs to exercise contract options. The USG reserves the right to inspect the work performed under this contract through use of a Quality Assurance Surveillance Plan. The QASP will outline the following:

A. Notify the contractor of an upcoming periodic on-site inspections, floor checks, and audits of contractor’s billings to ensure that costs being charged to the contract are legitimate and reasonable. Specify how often (weekly, monthly, etc.) inspections will occur.

B. Identify what will be checked during an inspection, how it will be checked, and what type of sample will be used (random, 100 percent, etc.). For example, “Once every month, technical bulletin revisions will be inspected to assess the quality of work and progress toward completion. The revisions will be read for quality and accuracy. Random sampling will be done as work progresses. Near contract completion, a 100 percent inspection will be done.”

C. Describe the method that will be used for checking cost-type contract invoices to ensure that only those labor categories used for the performance of a task or project are invoiced to the Government. Describe how material or supplies will be delivered and accepted under a cost or fixed-price type contract. Identify the frequency of inspections of time cards and payroll records. Specify the policy for delivery and acceptance procedures.

C.1.7. Hours of Operation

The core hours of operation shall be from 5.00 am to 7.00 pm, Monday through Sunday. The

Contractor may perform services on the weekends and on some Federal holidays in support of multi-week programs, visitors’ arrivals and weekend cultural activities.

C.1.8. General Requirements

Federal Holidays. The Service Provider is required to provide services on Federal holidays.

Federal holidays are established by Federal Law.

Weather Conditions. The Service Provider shall be expected to provide services regardless of weather conditions/power outages.

Uniforms. Acceptable dress standards for the work assigned. Employees shall wear a clean, complete and serviceable uniform, to include shirt, pants, non-slip shoes and name tags reflecting the name of the employee, as well as the name of the service provider’s company, when working.

Qualifications. Work performed under this SOW shall encompass a broad range of light to moderate physical demands, depending on the service that is being provided. Functions performed in this SOW require long periods of standing, walking, and bending. Some job functions will require employees to lift and carry 50 pounds or more of equipment in the performance of their duties

CLIN 1000 Facility Management and Maintenance

The contractor shall provide facility management and maintenance of the dedicated TIGRES

Training Center in Lepaterique – that includes two large classrooms, mess hall, barracks, living quarters for the instructors, storage rooms, workshops, and club house.

During the contract period the Contractor will furnish all necessary qualified personnel, supervision, material, equipment and services to perform the tasks in the Statement of Work.

Work will primarily involve repairs, renovations, and minor alterations to existing facilities and/or infrastructure such as roads, parking, drainage systems, and utility systems in accordance with the scope of work and applicable specifications at the time of task order issuance.

1.1.General Requirements:

1.1.1. The Contractor is responsible for the operation, maintenance, repair, preventive maintenance of the TIGRES Training Center facilities in Lepaterique equipment and systems; water supply, plumbing, mechanical, electrical, security, and building architectural systems for the TIGRES Training Center facilities in

Lepaterique.

1.1.2. The Contractor shall provide all management, supervision, labor, materials, parts, supplies, equipment, administrative services and subcontract services (except as specifically designated); and shall plan, schedule, coordinate and assure effective and economical completion of all services and deliverables required in support of the TIGRES Training Center facilities in Lepaterique.

1.1.3. The contractor shall provide grounds maintenance and general property management services for the TIGRES Training Center facilities in Lepaterique.

1.1.4. The contractor shall have general liability insurance as part of their facility management support that will indemnify the State Department from any accident that may occur.

1.1.5. The Contractor and any subcontractor shall comply with the requirements/standards of the Occupational Safety & Health Administration

1.1.6. Contractor shall define schedule of the maintenance workers in order to be able to fulfill the duties and responsibilities described in the SOW. Duties are to be performed on a daily basis and based on the requirements presented by the

Honduran National Police, TIGRES Unit and the instructors for the TIGRES

Unit.

1.1.7. Contractor shall coordinate and supervise work of maintenance workers based on work orders placed by the Honduran National Police, TIGRES Unit and the instructors for the TIGRES Unit.

1.1.8. The Contractor shall hire local people from the town of Lepaterique considering this as a social responsibility from the TIGRES Unit to the community in which the base is located in.

1.1.9. Temporary Additional Services are services that are defined as Standard Services but are required at times other than the normal workday. These services shall support special requirements at the TIGRES Training Center facilities in

Lepaterique. The Contractor shall provide these services in addition to the scheduled services specified in this contract. The COR shall order these services as needed basis. This work shall be performed by Contractor trained employees, and shall not be subcontracted. The COR may require the Contractor to provide temporary additional services with 24 hour advance notice.

1.1.10. The Contractor shall include in its next regular invoice details of the temporary additional services and, if applicable, materials, provided and requested under temporary additional services. The Contractor shall also include a copy of the

COR’s written confirmation for the temporary additional services.

1.1.11. The Contractor shall provide the materials, supplies, tools and equipment required to perform the work and complete all work orders presented by the Honduras

National Police, TIGRES Unit and the instructors for the TIGRES Unit.

1.2.Types of Services

1.2.1. Ensure the water supply is working properly at the TIGRES Unit Training Center facilities in Lepaterique

1.2.2. Checking the water level in the water tanks throughout the Training Center. When not enough water is available, the maintenance person shall report it to the

TIGRES Unit Logistics Advisor so water tanks can be requested to fill out the water tanks at the TIGRES Training Center facilities in Lepaterique.

1.2.3. Check the water pipes to make sure none of the water pipes are broken or plugged.

1.2.4. Clean the water filter from all debris or mud that could be plugging the pipes.

1.2.5. Repair damages in the bathrooms, showers, water pipes, main source of water, water tanks in cases where repairs are required.

1.2.6. Help doing minor renovations and repairs for the storage of the water supply.

1.2.7. Build wooden supports to install the targets and the silhouettes at the firing range

1.2.8. Build wooden insignias, signs and podiums upon requests from the TIGRES Unit and Instructors providing training for the TIGRES Unit.

1.2.9. Repair wooden ceilings, roofs, wall, doors, furniture, windows in the barracks, classrooms, kitchen, mess hall, docking station, and all areas in the Training

Center facilities in Lepaterique.

1.3. Quantity: Three (3) facilities maintenance personnel

CLIN 2000 Catering Services

The contractor shall provide catering services for the students, instructors, and personnel at the

TIGRES Training Center facilities in Lepaterique – which includes two large classrooms, mess hall, barracks, living quarters for the instructors, storage rooms, workshops, and club house.

During the contract period the Contractor will furnish all necessary qualified personnel, supervision, equipment and services to perform the tasks in the Statement of Work.

2.1 General Requirements

2.1.1 The contractor will provide a minimum of three (3) meals per day for each and every day the students, instructors and visitors are in training and/or session.

2.1.2 Meal times vary, however the contractor should be prepared to service breakfast starting at 7:00 am and ending at 8:00 am; the noon meal should be prepared and ready to be served no later than 11:45 am and ending at 1:00 PM.; dinner should be prepared and ready to be served no later than 5:00 p.m. and ending at 6:00 p.m.

Meal periods may vary from .75 to 1.25 hours. Start and End times of meals may vary based on schedule provided by Curriculum Manager.

2.1.3 Contractor shall define schedule of the cooks to provide three (3) meals per day, seven (7) days per week, for a one year period to the TIGRES Unit members, the instructors stationed at the training center and sporadic visitors arriving at the training center. The number of people that will be served their daily meals will fluctuate depending on the courses taking place at the training center. Cooking services must be done in the order and time frame that are most efficient considering the schedule of the courses taking place. They are to be performed on a daily basis.

2.1.4 Contractor shall coordinate and supervise work of kitchen staff based on estimated food consumption expectations.

2.1.5 Temporary Additional Services are services that are defined as Standard Services but are required at times other than the normal workday. These services shall support special events at the TIGRES training center in Lepaterique. The

Contractor shall provide these services in addition to the scheduled services specified in this contract. The COR shall order these services as needed basis.

This work shall be performed by Contractor trained employees, and shall not be subcontracted. The COR may require the Contractor to provide temporary additional services with 24 hour advance notice.

2.1.6 The Contractor shall include in its next regular invoice details of the temporary additional services and, if applicable, materials, provided and requested under temporary additional services. The Contractor shall also include a copy of the

COR’s written confirmation for the temporary additional services.

2.1.7 The Contractor shall hire local people from the town of Lepaterique considering this as a social responsibility from the TIGRES Unit to the community in which the base is located in.

2.1.8 The Honduran National Police will provide the food supply and consumables for the daily preparations of the meals. Daily menu to be served is based on the food supply delivered by the Honduran National Police.

2.1.9 The contractor shall have general liability insurance as part of their catering services management support that will indemnify the State Department from any accident that may occur.

2.1.10 The Contractor and any subcontractor shall comply with the requirements/standards of the Occupational Safety & Health Administration

2.1.11 Contractor shall define schedule of the catering services workers in order to be able to fulfill the duties and responsibilities described in the SOW. Duties are to be performed on a daily basis and based on the requirements presented by the

Honduran National Police, TIGRES Unit and the instructors for the TIGRES

Unit.

2.1.12 Contractor shall coordinate and supervise work of catering services workers based on work orders placed by the Honduran National Police, TIGRES Unit and the instructors for the TIGRES Unit.

2.1.13 The Contractor shall provide the materials, supplies, tools and equipment required to perform the work and complete all work orders presented by the Honduras

National Police, TIGRES Unit and the instructors for the TIGRES Unit.

2.2 Types of Services:

Standard Services on a daily basis for the TIGRES Training Center in Lepaterique shall include the following:

2.2.1 Inspection of food preparation and serving areas to ensure observance of safe, sanitary food – handling practices.

2.2.2 Prepare ingredients to use in cooking (chopping and peeling)

2.2.3 Cook foods in various utensils or grillers

2.2.4 Check food while cooking to stir or turn

2.2.5 Keep a sanitized and orderly environment in the kitchen.

2.2.6 Ensure all food and other items are stored properly

2.2.7 Check quality of ingredients

2.2.8 Monitor stock and availability of ingredients to prepare daily meals

2.2.9 Portion, arrange, and serve food to waiters or patrons

2.2.10 Regulate temperature of ovens, broilers, grills, and roasters

2.2.11 Substitute for or assist other cooks during emergencies or rush periods

2.2.12 Bake, roast, broil, and steam meats, fish, vegetables, and other foods

2.2.13 Carve and trim meats such as beef, veal, ham, pork for hot or cold service, or for sandwiches

2.2.14 Coordinate and supervise work of kitchen staff

2.2.15 Consult with supervisory staff to plan menus, taking into consideration factors such as costs and special event needs

2.2.16 Maintain all kitchen and cooking utensils and equipment thoroughly clean and in good conditions including pots, pans, tools, cutlery, dishes, stoves, sink, pantries, microwaves, refrigerators, and all others found and used in the kitchen

2.2.17 Maintain the kitchen area including floors, doors, windows and walls thoroughly clean

2.3 Quantity: Fourteen (14) cooks

2.4 Menu Planning

All items being served on the posted menu will be (a) available to the last diner thru the line as was available to the first person thru the line and (b) be of high quality and delicious to the taste.

2.5 Food Service Standards:

2.5.1 Clean and sanitized dinnerware and utensils are available to diners without delay during the scheduled meal period.

2.5.2 Ensure all raw fruits and vegetables are thoroughly washed with potable water before being cooked or served.

2.5.3 Ensure the serving line is properly replenished to ensure availability to all patrons throughout the serving period.

2.5.4 Ensure personnel serving food is courteous and presents a helpful attitude toward each patron being serviced.

2.5.5 Ensure personnel serving food is in a clean, well fitted and proper uniform daily.

2.5.6 Breakdown of the serving lines begins within 15 minutes after the conclusion of the scheduled meal period, including any authorized extensions, and completed within 60 minutes after the end of the meal period.

2.6 Service Provider Personnel Standards

2.6.1 Ensure Service Provider maintain a high degree of personal cleanliness and conforms to good hygiene practices during all working periods in the food service facility.

2.6.2 Ensure Service Providers wash their hands and exposed parts of their arms upon reporting for work and immediately after each visit to a lavatory; additionally, hands will be washed after smoking, taking a break, before handling clean utensils/equipment, before starting food preparation, between handling raw and cooked or other food ready to eat, and after handling raw meat, poultry or garbage.

2.6.3 Ensure personnel do not wear jewelry such as bracelets or similar items while preparing or handling food. The only exception is a plain wedding band.

2.6.4 Ensure fingernails are clean and cut short and not longer than the fleshy tip of the finger. Wearing fingernail polish, artificial nails or other fingernail decorations are prohibited.

2.6.5 Ensure personnel are clean shaven, a neatly trimmed mustache and beard (beard must have hair restraint) is permissible. Personnel not affiliated with food are not required to shave.

2.6.6 Ensure all food personnel wear hair restraints, caps, hats or hairnets. Personnel with hair that cannot be adequately restrained will not be allowed to work around the food. Ensure all food personnel are aware of the principles and practices associated with food borne illness prevention and first aid.

2.6.7 Ensure all food personnel are inspected at the start of each day for any infected wounds, open sores or acute respiratory infections.

2.6.8 Ensure Service Provider does not allow personnel with evidence of any health problem work in any capacity where there is likelihood of food contact surface contamination with pathogenic organism or transmitting disease agents to others.

2.7 Dining Room Service: Provide dining room service to meet the performance requirements listed below:

2.7.1 Standards

2.7.1.1 Each diner is afforded a clean area (table, chairs, and salt & pepper shakers, napkin holders) to eat without delay. All eating areas are continuously bused.

2.7.1.2 Appropriate condiments are available without delay.

2.7.1.3 Condiment containers and napkin holders are visibly clean and contain product throughout the meal period.

2.7.1.4 Dining areas are clean prior to the scheduled start of the meal period, during and prior to closing for the day.

2.7.1.5 Ensure Service Provider clean and sanitize dining room table tops and sides daily, as spillage occurs, or as required.

2.7.1.6 Ensure Service Provider clean table bases and legs weekly.

2.7.1.7 Ensure Service Provider wipe dining room chairs/benches to remove all foreign objects, smudges, food particles and liquids from the seats fronts after each meal or as required.

2.7.1.8 Provide clean dinnerware: Dinnerware protected from cross-contamination and visibly free of grease, food particles and foreign matter prior to the start of the scheduled meal period and throughout the scheduled meal period.

2.7.2 Sanitation

Clean spills, trash, and debris and remove soiled dinnerware occasionally left by diners.

2.7.3 Food Service Equipment and Utensil Cleaning

Clean food service equipment and utensils to meet performance requirements below:

2.7.3.1 Clean and sanitize all food contact surfaces.

2.7.3.2 Clean/sanitize equipment and utensils as applicable using mechanical, manual or the in-place method.

2.7.3.3 Air-dry equipment and utensils after items have been cleaned and sanitized.

2.7.3.4 Protect clean and sanitized equipment and utensils from contamination.