Attachment_1_-_SOW_(rev-1)_.docx

Indian Health Service (IHS) Fort Yuma Indian Health Clinic Winterhaven, CA

Internet service Statement of Work January 2018

Background The Indian Health Service (IHS) Fort Yuma Indian Health Clinic requires internet capability. The internet services will be provided for departments within the new facility.

Objective: To provide unfiltered internet connectivity with a 99.9% uptime availability.

The contractor shall provide the equipment, materials, installation and ongoing maintenance necessary to provide monthly internet services to the Fort Yuma Indian Health Clinic. The Contractor shat provide 100MB upload and 100MB download internet to the Fort Yuma Indian Health Clinic.

Place of Performance

Fort Yuma Indian Health Clinic 401 Piccacho Rd Winterhaven, CA 92283

The termination point of physical cabling into the building is in room D23

*Immediately across the street from Paradise Casino.

Period of Performance The contract period of performance is a Base Year (12months), with four (12 month) option years. The Period of performance will start on the date of award.

Schedule The schedule shall be coordinated between the IHS Point of Contact (POC): Brandon Groh and the Contractor. The IHS POC will assist the contractor with access to the construction site. Summer construction hours are approximately 5:00 am – 2:00 pm, the construction superintendent will need advance notice if work is to be performed outside of these hours.

Point of Contact The point of contact (POC) Brandon Groh shall correspond with the Contractor regarding delivery issues, issuance of modification to add funds and ensuring all administrative paperwork is as complete as appropriate. The POC does not have the authority to change orders or issue changes that would affect the contract price, terms and conditions or period of performance. The POC shall be responsible for the following:

a. Monitoring the contractor’s technical progress, including the surveillance and assessment of performance and recommending to the Contracting Officer changes to the delivery order;

b. Performing technical evaluation, as required;

c. Performing technical (daily and final) inspection and acceptance as required by this delivery order;

d. Assisting the contractor in the resolution of technical problems encountered during performance;

e. The POC shall certify receipt and acceptance of service;

Services shall include but are not limited to:

The contractor will provide a 100MB (100MB upload, 100MB download) internet connection with an Ethernet Handoff to the Fort Yuma Indian Health Clinic. The Ethernet termination point is located in room D23. All equipment prior to the Ethernet handoff is to be provided by contractor. The contractor shall NOT provide Satellite Internet access due to the latency that will be introduced in such a solution, as well as NOT provide a solution that utilizes a wireless carrier network, such as a “WIFI hotspot”. The contractor shall include a rough order of magnitude (ROM) showing the costs for the solution for budgetary planning.

SECURITY

Contractor shall establish appropriate administrative, technical, and physical safeguards to protect any and all nonpublic Government data to ensure the confidentiality, integrity, and availability of Government data.

SAFETY

The contractor shall comply with and maintain appropriate safety instructions and qualification standards in accordance with OSHA regulations.

GOVERNMENT FURNISHED PROPERTY/EQUIPMENT/INFORMATION (GFP/GFE/GFI)

The Fort Yuma Indian Health Clinic does not have an existing Internet Setup that should be utilized for the internet connection.

QUALITY CONTROL

The contractor shall implement and maintain a Quality Control Plan (QCP) to ensure work performed conforms to the scope of work and meets the requirements under this SOW. The QCP shall, at a minimum provide a method for performing

a. Inspections; identifying, correcting and preventing problems/defective service; addressing customer complaints, and improving the quality of services over the life of the contract.

QUALITY ASSURANCE

The Government reserves the right to perform inspections and surveillance to evaluate the Contractor’s compliance to the contract terms and performance of the requirements in the SOW. The Government will make every effort to ensure that the surveillance methods used are conducted in an objective, fair, and consistent manner.

Contract Discrepancy Report (CDR). In the event of unsatisfactory contractor performance, the CO will issue a CDR that will explain the circumstances and findings concerning the incomplete or unsatisfactory service. The contractor shall acknowledge receipt of the CDR and respond in writing as to how he/she shall correct the unacceptable performance and avoid a recurrence. The Government will review the contractor's corrective action response to determine acceptability and will use any completed CDR as part of an overall evaluation of Contractor performance when determining present or future contractual actions.