CSS_Statement_of_Work.docx

National Institutes of Health, Clinical Center Statement of Work

Table of Contents

Background

The mission of the National Institutes of Health (NIH) is to uncover new knowledge that will lead to better health for everyone. The NIH accomplishes that mission by conducting research in its own laboratories; supporting the research of non-Federal scientists in universities, medical schools, hospitals, and research institutions throughout the country and abroad; helping in the training of research investigators; and fostering communication of biomedical information.

The NIH Clinical Center (CC) is a 200-bed federally funded, biomedical research hospital located on the NIH campus in Bethesda, Maryland. The Clinical Center is the delivery setting for all NIH intramural clinical research protocols. The hospital complex consists of two main facilities that are connected to each other by “bridges”. The original 14-story building is 2.5 million square feet and continues to house the clinical laboratories, imaging sciences, surgical suites, and several outpatient clinics. The new 870,000 square foot facility houses inpatient units and day hospitals. The Clinical Center accounts for about half of all NIH-funded clinical research beds in the United States and accommodates about 7,000 inpatient and 70,000 outpatient visits a year. Patients are admitted to the NIH Clinical Center from all over the world for the sole purpose of participating in a clinical research protocol.

The Department of Clinical Research Informatics (DCRI) is responsible for the network infrastructure that supports the technology of all mainframe and desktop computers, and the management and development of applications and databases.

Objective

The objective of this Statement of Work is to provide the Clinical Center, Department of Clinical Research Informatics with Infor License and Technical support maintenance. The Clinical Center utilizes the Cloverleaf HL7 Interface software as its primary HL7 interface engine as well as Global Monitor which monitors the interfaces. The interface engine is responsible for receiving and sending clinical orders and results between the hospital information system and the ancillary services systems. This system is critical to the hospitals primary function of providing safe patient care.

Scope of Work

The vendor is to provide maintenance and support renewal pricing for the following licenses. The CC may over the life of the contract may require upgrade services as well as the opportunity to purchase additional models.

Global Monitor

Requirements

· The vendor shall provide unlimited 24x7x365 telephone technical support for the Supported products, Monday through Friday during normal business hours. "Supported Products" shall mean the then current Major Version of the listed software programs running the specified operating system software and, for a period of 12 months after introduction of a new Major Version of such program, the immediately preceding Major Version of the software program.

· Vendor shall provide access to its electronic support such as the web-based Technical Library, electronic case management, electronic software distribution, and Newsgroups for all authorized support contacts.

· Vendor shall provide the following updates and improvements to the Supported Programs, as they are made generally available to Contractor’s customers on support plans that include these services

· Vendor shall provide bug fixes or workaround solutions to correct, to the extent reasonably possible, any defects in the Supported Programs, which cause the Supported Programs not to operate in accordance with the Supported Programs published end user documentation. Contractor reserves the right to make corrections or fixes only to the current or immediately preceding version of the Supported Programs at Contractor’s sole discretion.

Period of Performance

Place of Performance

NIH Clinical Data Center 10 Center Drive Bldg 10/Room B1N243 Bethesda, MD 20892

Government Furnished Equipment (GFE)

There are no GFE requirements

Packaging, Packing, and Shipping Instructions

All deliverable materials will be marked with the date, Offeror’s name, task order number and/or task order name and number, and delivered to:

NIH Clinical Center 10 Center Drive, Building 10, Room 1C290 Bethesda, Maryland 20892-1172

Inspection and Acceptance Criteria

Any and all deliverables and technical products produced will be inspected and accepted by the COTR at the NIH, Bethesda, MD. Acceptance may be presumed unless otherwise indicated in writing by the Contracting Officer or the duly authorized representative during the contract period of performance.