17.Sources_Sought_Draft_PWS_Internet_Cable_Services.pdf

PERFORMANCE WORK STATEMENT (PWS)

Cable Television and Internet Services for the Pearl Harbor Naval Shipyard and Intermediate Maintenance Facility (PHNSY & IMF), and Hawaii Regional Maintenance Center (HRMC)

1.0 Background:

The primary mission of PHNSY & IMF and HRMC is to deliver high quality intermediate maintenance in a safe and timely manner in order to maintain the highest state of material readiness in support of the Pacific Fleet Submarine Force and Surface Ships.

2.0 Description of Services/Introduction:

The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform Wired Cable Television and Internet Services for PHNSY & IMF, and HRMC as defined in this Performance Work Statement.

3.0 Scope:

Business Internet: Internet with at least 100 Mbps download or comparable and 10 Mbps upload speeds or comparable.

Static IP: Location needing internet connection with at least 100 Mbps download or comparable and 10 Mbps upload speeds or comparable.

Cable TV & Cable Equipment Box: Television needing independent channel change.

Premium Cable Services: Cable Television with Hawaii Local News and all Mass Media News Channels.

Additional Cable Services: Asia, China, Korea, Japan Channels

Cable Music Choice: Music Channels with Hawaii Local Music Stations

a. The contractor shall provide technical support associated with cable television and internet quality issues and outages. The contractor will provide specified cable television service, and/ or internet services:

Business Internet

Static

IP

Cable & Equipment (Cable

Box)

Premium Cable

Services

Additional Cable

Services Cable Music Choice

4 1 28 20 1 1

b. The contractor shall provide internet services ranging from basic to small business (enterprise) with levels of bandwidth that accommodate typical transfer of data (100 Mbps download/10 Mbps upload) speeds, dynamic and static Internet Protocol (IP) addresses.

c. The contractor shall accomplish uninterrupted services similar to those provided to commercial and residential customers of cable and internet 24 hours a day, seven (7) days a week.

3.1 Signal Strength and Quality

The contractor shall ensure signal strength and quality provides clear reception, sound, and visibility without degradation. The contractor shall ensure internet connectivity meets established requirements.

3.2 Site and Infrastructure Considerations

The contractor shall ensure that installation of cable and internet connectivity related equipment does not violate the restrictive, unique, and historic designations throughout PHNSY & IMF.

The contractor shall recognize the historic designation of most buildings on PHNSY & IMF, shall coordinate installation of satellite dishes, and associated equipment prior to execution. Due to the restriction of mounting or modifying fixtures on such buildings, the contractor shall utilize hard-wired cabling as the minimum requirement.

3.3 Services

The contractor shall respond to service requests no later than one (1) business day after notification. Typically, service request involves the following:

• Loss of service (Cable)

• Intermittent signal (Cable)

• Signal degradation and/or loss (Cable)

• Adverse down/upload speed (Internet)

3.4 Technical Support

The contractor shall maintain a service point of contact during regular hours Monday through Friday 6:30AM – 3:00PM, Hawaii Standard Time except on US federal holidays to facilitate inquiries related to maintenance services, software updates, notifications, and technical support.

Upon telephone notification, the contractor shall respond to emergency repair requests no later than one (1) business day after notification. After notification, the contractor shall commence with emergency repairs within four (4) hours. The contractor shall advise the Technical Point of Contact (TPOC) or Contracting Officer’s Representative (COR) as soon as possible should the response time exceed four (4) hours.

3.5 Place of Performance:

Locations to be determined after contract award.

3.6 Government Furnished Items and Services:

No government equipment and material will be provided.

3.7 Contractor Furnished Items and Responsibilities:

The contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract listed under Section 3.0 of this PWS. Unless moved by the contractor, any equipment provided by the contractor (cable box, modems, amplifier, repeaters, cables, et cetera) will remain in the installed location.

4.0 Recognized Holidays

Working Hours: PHNSY&IMF operates 24 hours per day. However, most PHNSY&IMF administrators work 0630 to 1500 hrs. Monday through Friday, and do not work on Federal holidays.

5.0 Hours of Operation:

The contractor is responsible for conducting business, between the hours of 6:30 AM -3:00 PM Monday thru Friday except federal holidays or when the government facility is closed due to local or national emergencies, administrative closings, or similar government directed facility closings. For other than firm fixed price contracts, the contractor will not be reimbursed when the government facility is closed for the above reasons. The contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the government facility is not closed for the above reasons. When hiring personnel, the contractor shall keep in mind that the stability and continuity of the workforce are essential.

6.0 Security Requirements:

Prior to the start of work, the contractor shall provide the COR (on company letterhead) a request for access to PHNSY & IMF and include the following information – full name of all personnel working on this contract;

Social Security number; date of birth, place of birth, and citizenship. The contractor shall state that information has been verified and shall have supporting records on file if required for examination.

The contractor shall pass a background check to gain access PHNSY & IMF. The contractor’s employees must be a U.S. Citizen and registered with the Defense Biometric Identification System (DBIDS). The contractor shall coordinate with the TPOC or COR to obtain a gate pass at Building 3455 Pass Office. Only those individuals with favorable investigations shall be utilized on this contract. Contractor will coordinate with building 3455 Pass Office in the completion of current form SECNAV 5512/1.

Contractor personnel must meet the requirements for a “green” unescorted badge for access to areas requiring services related to this contract. Access to CNIAs and NWAs must be coordinated with the appropriate department’s security coordinator to ensure that the area is sanitized and the escort is properly briefed or familiar with the area.

Contractor will coordinate with PHNSY Security Office at building 207 in the completion of Visit Request for Pearl Harbor Naval Shipyard current form PH-SYD 5512/28.

Security Requirements: This contract does not require a security clearance level and clearance granted by the Defense Security Service (DSS). Contractor shall comply with Security requirements specified in Appendix III.

Should contractor personnel receive or suspect they have learned classified information beyond their level of clearance, the contractor shall identify and immediately report suspicions to the COR.

7.0 Safety and Environmental:

Contractor Compliance: The contractor and its subcontractors shall comply with Public Law 91-596 (Occupational Safety and Health Act (OSHA)) and the Environmental, Safety, and Occupational Health (ESOH) (DODD 4715.1E). These requirements shall be incorporated into the contractor's safety and health program. The Department of Defense (DOD) participates in the OSHA Voluntary Protection Program (VPP). Contractor personnel performing services on a DOD installation shall participate in the local VPP. Information on the VPP is available at http://www.osha.gov/dcsp/vpp/index.html.

Contractor shall comply with Safety and Health work practices for PHNSY &IMF, Appendix I.

Contractor shall comply with Environmental guidelines for PHNSY & IMF, Appendix II.

8. Attachments

APPENDIX I – SAFETY AND HEALTH WORK PRACTICES FOR CONTRACTORS WORKING WITH

PEARL HARBOR NAVAL SHIPYARD AND INTERMEDIATE MAINTENANCE FACILITY (PHNSY &

IMF) Revised July2024

APPENDIX II – ENVIRONMENTAL PROTECTION GUIDELINES FOR CONTRACTORS ON FACILITIES

PROJECTS AT PEARL HARBOR NAVAL SHIPYARD & INTERMEDIATE MAINTENANCE FACILITY

Revised October 16, 2019

APPENDIX III – CONTRACTOR SECURITY REQUIREMENTS FOR PHNSY&IMF’S CONTROLLED

INDUSTRIAL AREA, CONTROLLED NUCLEAR INFORMATION AREAS, NUCLEAR WORK AREAS

AND/OR OTHER SENSITIVE AREAS (Rev. JUN 2021)