Attachment_E_-_PRS.docx
DOCX document 16 KB Posted
- Attached to
- Mainframe Services Federal contract opportunity
- Solicitation number
- 1625DC-19-Q-00027
About this file
PRS
View the file
Other files for this federal contract opportunity
| File | Type | Posted |
|---|---|---|
| Combined_Synopsis_Solicitation_1625DC-19-Q-00027_Mainframe_Revised_Amendment_0001.docx | DOCX document | |
| Attachment_D_-_Deliverable_Schedule.docx | DOCX document | |
| Attachment_G_-_BLS_Confidentiality.docx | DOCX document | |
| Attachment_B_-_BLS_Mainframe_Benchmark_Suite_Instructions_-_June_2019.docx | DOCX document | |
| Attachment_A_-_Schedule_of_Pricing.xlsx | XLSX spreadsheet | |
| Attachment_C_-_Relevant_Experience_Form.docx | DOCX document | |
| Combined_Synopsis_Solicitation_1625DC-19-Q-00027_Mainframe.docx | DOCX document | |
| Attachment_F_-_QASP.docx | DOCX document |
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Text version
1625DC-19-Q-00027
ATTACHMENT E
MAINFRAME SERVICES
PERFORMANCE REQUIREMENTS SUMMARY
| Deliverable Type |
| Performance Standard |
| Acceptable Quality Level |
| Method of Surveillance |
| Frequency |
| Pass/Fail |
PWS C.5 A-C:
The Contractor shall provide all hardware, software, tape and storage that is necessary to support the BLS’ processing and communications with the Contractor’s facility.
| BLS users shall have the same processing capabilities as any other user attached to the same enterprise server in the same LPAR. |
| Availability ninety-nine percent (99%) during prime time and non-prime time. |
| PERIODIC INSPECTION Government Review of Contractor Mandatory Reporting. |
VALIDATED USER/CUSTOMER COMPLAINTS
Government Review of vendor helpdesk tickets and user emails.
Monthly
As received
PWS C.5.D:
The contractor shall provide remote printer services.
| The Contractor provided remote printer services and remote printer identification. |
| In accordance with Table 2 – Problem Resolution and Request Service Level Requirements |
| PERIODIC INSPECTION Government Review of Contractor Mandatory Reporting. |
VALIDATED USER/CUSTOMER COMPLAINTS
Monthly
PWS C.5 E:
The contractor shall provide software as required.
The contractor shall provide the current release of :
• Core IBM Software
• Language Compilers
• Other Vendor Products
| Availability ninety-nine percent (99%) during prime time and non-prime time. |
| PERIODIC INSPECTION Government Review of Contractor Mandatory Reporting. |
VALIDATED USER/CUSTOMER COMPLAINTS
Monthly
PWS C.5 F:
The contractor shall provide user ID and accounting features.
The contractor shall provide:
• User IDs
• Accounting features
• Account Maintenance
| In accordance with Table 2 – Problem Resolution and Request Service Level Requirements |
| PERIODIC INSPECTION Government Review of Contractor Mandatory Reporting. |
VALIDATED USER/CUSTOMER COMPLAINTS
Government Review of vendor helpdesk tickets, BLS helpdesk tickets, and user emails.
Monthly
PWS C.5.G:
The Contractor shall provide the current and timely release of language compilers, software products, job card formats, PROCOIB Statements and JES2 Statements.
| The Contractor shall initiate jobs within specified parameters as stated in PWS. |
| In accordance with Priority Class and Maximum Time for Job Initiation. |
| PERIODIC INSPECTION Government Review of Contractor Mandatory Reporting. |
VALIDATED USER/CUSTOMER COMPLAINTS
Monthly
PWS C.5.H:
The Contractor’s environment must comply with BLS security policies.
| The Contractor provided environment must comply with BLS security policies as stated in PWS. |
| User warnings within 15 days of expiration. |
Warning issued each subsequent day for 14 days.
PERIODIC INSPECTION Government Review of Contractor Mandatory Reporting.
VALIDATED USER/CUSTOMER COMPLAINTS
Monthly
PWS C.5.H:
The Contractor’s environment must comply with BLS security policies.
| The Contractor shall assist with the management of management of RACF profiles and access lists as stated in PWS. |
| Creation of profiles and rules within 24 hours. |
Resolution of RACF security concerns within 12 hours of notification or detection.
PERIODIC INSPECTION Government Review of Contractor Mandatory Reporting.
VALIDATED USER/CUSTOMER COMPLAINTS
Monthly
PWS D.5.I.1:
The Contractor shall provide for an uninterruptible power supply (UPS) that will supply power in the event of a commercially supplied power failure.
| The contractor provided UPS shall work according to the manufacturer’s instructions and shall be tested periodically to make sure that it is operating properly. |
| Availability ninety-nine percent (99%) during prime time and non-prime time. |
| PERIODIC INSPECTION Government Review of Contractor Mandatory Reporting. |
VALIDATED USER/CUSTOMER COMPLAINTS
Government Review of vendor helpdesk tickets, BLS helpdesk tickets, and user emails.
Monthly
PWS D.5.I.2:
The Contractor shall create DASD volume backups of BLS private volumes and BLS datasets on public volumes.
| The contractor provided DASD volume backups shall be available on a weekly (full), daily (incremental) and quarterly (full) schedule for off-site storage. |
| Report shall be error free 99% of the time. |
Report shall have no more than two revisions.
PERIODIC INSPECTION Government Review of Contractor Mandatory Reporting.
VALIDATED USER/CUSTOMER COMPLAINTS
Monthly
PWS C.5.L:
The Contractor shall provide general technical support at no direct cost to the government.
The Contractor provided general technical support shall:
• Be available by telephone during all scheduled hours of operation via a toll-free telephone number.
• Be available for Technical assistance for programming or other problems with Contractor-supplied software.
| In accordance with Table 2 – Problem Resolution and Request Service Level Requirements |
| PROGRESS OR STATUS MEETINGS |
Government Review of Contractor Mandatory Reporting.
VALIDATED USER/CUSTOMER COMPLAINTS
Weekly
PWS C.5.N.5-7:
The Contractor shall supply a machine-readable file each month.
The Contractor provided machine-readable file shall:
• Provide detailed information about all of the billable items.
• Provide a report that shows all jobs that are submitted, the priority requested, and the priority received.
• Provide a report that shows the summary of billable items by account and the total for BLS.
Report shall be error free 99% of the time.
Report shall have no more than two revisions.
ANALYSIS OF CONTRACTOR'S PROGRESS REPORTS
Government Review of Contractor Mandatory Reporting
VALIDATED USER/CUSTOMER COMPLAINTS
Monthly
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