Section_B.doc

Solicitation No. 16-242-SOL-00039 Security Guard Services

Section B- Supplies or Services and Prices/Costs B-1 Purpose of Contract:

Provide security and protection for patients, staff and Government property under the Albuquerque Area Indian Health Services (AAIHS) and its health facilities.

The purpose of the contract is to obtain unarmed security guard services under a requirement type contract for the Albuquerque Area Indian Health Service, (AAIHS), Zuni Comprehensive Community Health Center (ZCCHC), Zuni, New Mexico, Santa Fe, Indian Hospital, (SFIH) Santa Fe, New Mexico and the Albuquerque Indian Health Center (AIHC), Albuquerque, New Mexico and the Albuquerque Area Office (AAO), Albuquerque, New Mexico and the Acoma-Laguna Indian Health center and the Dulce Health Center.

Federal Acquisition Regulation (FAR), Part 37, Subpart 37.101, under which the Contractor is an independent Contractor. The contractor shall provide services independent of Government direction/supervision. This acquisition will be under a non-personal services contract, as defined in the Federal Acquisition Regulation.

B-2 Services This is a Buy Indian Set-Aside under the Buy Indian Act, 25 USC 47. Proposals will be sought from businesses which are at least 51% Indian owned, operated and controlled sources only.

The Contractor shall furnish all necessary labor, materials, uniforms equipment, and supplies to provide unarmed security guard services. Security guard services are to be performed in accordance with the requirements of the contract.

B-3 Price and Cost:

All mandatory Federal, State, City and other local government taxes to be inclusive of cost. Contractor cannot bill separately for Gross Receipt Taxes.

The Albuquerque Area Indian Health Service Division of Accounting Services will issue Form 1099 MISC-Miscellaneous Income, for reporting income earned under this contract. It is the responsibility of the Contractor to notify the IRS of any change in its address, Tax Identification Number(s) or company name; otherwise Form 1099 will be mailed to the address on file. For inquires regarding Form 1099 — call (505) 248-4582.

Mandated by the Federal Acquisition Regulation (FAR) Federal Acquisition Regulation Part 4.1102, Policy, states that “Prospective Contractors” shall be registered in the CCR prior to award of contract or agreement. To comply with the mandate, the contractor must obtain a Data Universal Numbering System (DUNS) Number. The DUNS No. is a 9-digit number assigned by Dun and Bradstreet Inc., to identify unique business entities. If the offeror (Contractor) does not have a DUNS Number, it should contact Dun and Bradstreet directly to obtain one by calling 1-866-705-5711 or via the Internet at http://www.dnb.com. Refer to FAR Clause No. 52.204-6, Data Universal Numbering System (DUNS) Number (Apr 2008).

The Contractor's DUNS No. will be used by the Government contracting office to verify if the contractor is registered in the CCR database.

The CCR database is a primary Government repository for Contractor information required for conduct of business with the Government.

Refer to FAR Clause No. 52.204-7, System for Award Management (Jul 2013). Contractors may obtain information on registration and annual confirmation requirements via the internet at https://www.acquisition.govor by calling 1-866-705-5711.

NOTE: If at any time during the term of this contract, the Contractor changes its’

Bank/Financial Institution, TIN or address information, it is the responsibility of the

Contractor to make the changes in the System for Award Management. The IHS does not have access to the contractor’s personal or financial information nor the approving authority to make changes for the Contractor.

**Wages are in compliance with the current Department of Labor (DOL) Wage Determination, 2005-2361 Revision No. 18 dated 12/29/2015 to the applicable county for services provided.

Estimated Requirements A single requirements type contract will be awarded for a base plus four (4), one-year options for renewal. Service requirements and availability of the contractor shall be in accordance with the following schedule existing Government requirements, for the base year and four option year renewals. Option renewals will be on the basis of satisfactory services provided, and contingent upon availability of funds for the appropriate fiscal year.

Albuquerque Area Office (AAO)

Estimated Hourly

Hours:

Rate:

Total Price:

a. Base Year:

3770 hours

August 2016 through July 2017

b. Option Year One:

August 2017 through July 2018

c. Option Year Two:

August 2018 through July 2019

d. Option Year Three:

August 2019 through July 2020

e. Option Year Four:

August 2020 through July 2021

Albuquerque Indian Health Center (AIHC)

8736 hours

Santa Fe Indian Hospital (SFIH)

Zuni Comprehensive Community Health Center (ZCCHC)

Dulce Health Center Jicarilla Service Unit (JSU)

3380 hours

Acoma-Laguna Health Center (ACL)

6240 hours

B-4 Responsibilities:

The Contractor shall be in compliance to the following:

1. AAIHS Security Program's Handbook, January 16, 2004

NOTE: All Services, reports and responsibilities are included in this document. All references of work to be performed by the contractor are contained in this document.

2. ZCCHC, SFIH, AIHC, AAO, JSU, and ACL Security Management Plan.

3. Joint Commission on Accreditation of Healthcare Organizations, Environment of Care Standard for Security Management.

4. Health Insurance Portability and Accountability Act (HIPPA), Privacy Act and Patient Confidentiality Regulations.

5. ZCCHC, SFIH, AIHC AAO, JSU and ACL Policies and Procedures: Administrative and Security.

(NOTE: Please contact the POC, Mr. Clyde Yatsattie for copies of Security Program handbooks and Management plans @ (505) 782-7305)

The Contractor shall provide general supervision and management to satisfactorily perform security guard services. Under certain situations and or conditions, direct supervision may be provided by the COR or other authorized government representatives. Services performed shall be subject to inspection and approval by the COR or other authorized government representatives.

· Supervision and managing duties shall be available and accessible by telephone or radio from the Contractor for each shift.

· The Contractor shall be responsible for maintaining satisfactory standard of employees' competency, conduct, appearance and integrity. The Contractor is responsible for taking any disciplinary action with respect to its employees.

· In the event of an emergency or unusual occurrence adversely affecting the interest of the Government, summon appropriate assistance such as fire and/or police department, immediately thereafter, notify the COR, Facility Engineer, MOD, NS, CEO, AO, and/or other designated official in charge.

· Provide staff security management knowledge and skill per orientation processes and drill activities.

· Monitoring and inspection activities are based on the assurance of staff that is alert and oriented to prevent disorder whenever possible.

· Emergency and incident reporting procedures that specify when and to whom reports are communicated. This protocol is based on the hospital's incident reporting process and regulated by the Risk Manager.

· Contractor shall be familiar with the Hospital's Security Management Plan, issued April 2004.

· The Contractor shall be familiar with the following:

1. Security Management Plan

2. Departmental Organizational Plan

3. Mission Statement

4. Security Policies and Procedures:

A. Department Specific Security Measures

B. Disturbances or Riots C. Identification

D. Key Control

E. Locking Doors

F. Mandatory Reporting of Assaults, Threats or Harassment

G. Patient & Facility Confidentiality as Related to Security

H. Prisoners in Outpatient or Inpatient Areas

I. Security Escort Service

J. Security Measures Involving VIP's

K. Security Responsibilities

L. Sensitive / Restricted Access Areas

M. Substance Abuse and Related Issues

N. Traffic and Parking Lot Regulations

O. Weapon Control

P. Workplace Violence Prevention - Zero Tolerance

Q. Code Pink - Infant/Pediatric Abduction and Adult Wanderers

· Meals: The Contractor's employees shall eat their meals within the building or the designated lunch area or in a location that the Service Unit personnel can immediately notify the security guard for assistance. A desk is available in this area. At no time are the security guards to leave the hospital premises for lunch, dinner or other purposes. The Contractor's employees shall notify the COR, MOD or NS when meals are taken.

· The Contractor shall furnish a qualified guard, trained for this facility and its policies and procedures (Please see the "4.0 Technical Requirements" section). This includes a minimum staff turnover of one (1) person per quarter. The Contractor shall notify, in writing to the COR and Hospital Administrative Officer of a change of personnel and the reason for the change.

B-5 Performance Conditions 1.

Contractor responsible for reporting all taxes and wages earned under the contract to the appropriate agencies.

2.

Contractor responsible for all fringe benefits and other benefits such as health and retirement.

3.

Contractor responsible for his/her own reliable transportation, travel and per diem expenses in the performance of this contract.

4.

Contractor shall be responsible for maintaining satisfactory standards of competence, conduct, appearance and integrity. The quality of work performance of the contractor shall be subject to review.

5.

Contractor is responsible for notifying the designated Contract Officers Representative (COR) at Service Unit if he/she will be late, or is ill, or is unable to report to work.

6.

If the contractor subcontracts the services to another provider, the prime contractor with IHS is ultimately responsible for all correspondence, payments, etc., to his/her contractor. However, the IHS COR may audit and inspect the services provided by the subcontractor. The Contractor shall furnish in advance a monthly work schedule.

Section C- Description/Specs/Work Statement

C-1 Statement of Work for Albuquerque Area Office

The Contractor shall provide the following duties:

All security guard services shall be performed on the premises of the IHS Building located at 5300 Homestead Road, NE, Albuquerque, New Mexico.

Performance of guard services shall ensure the safety and protection of personnel, visitors, Government property (owned and leased), including but not limited to building, vehicles, equipment, supplies and records, from injury, loss or damage from preventable causes, fire, theft and/or unauthorized access or trespass.

Coverage Hours:

Estimated hours each year provided will be from 6:00 am to 8:30 pm, each shift must not exceed 8 hours Monday through Friday, with a one hour UNPAID lunch and two fifteen minute PAID breaks, excluding the Federal Holidays.

General Tasks:

Quality guard services will be required, including full performance of all daily services specified within this contract. The Government reserves the right to modify these tasks to accommodate changing policies and regulations.

The Security Guard's tasks include, but are not limited to:

a. Checking entrance credentials and use of the sign-in log.

b. Issuing and recovering visitor badges.

c. Monitoring intrusion, fire, and environmental alarm systems and alerting designed personnel.

d. Controlling the movement of materials/property into and out of the building and enforcing property pass regulations.

e. Enforcing rules and regulations established for the facility and vehicles.

f. Verifying that doors, windows, and other openings are properly secured during designated periods.

g. Observing and reporting safety hazards such as immediate fire hazards, equipment left on, stumble hazards, fire doors propped open, etc.

h. Verifying that files, safes, equipment, and restricted areas are properly secured.

i. Being alert to and reporting suspicious persons or activities, unusual odors, leaks, or other abnormal conditions.

Leadership Task:

The Guard shall:

a. Be available, at all reasonable times, to receive and implement orders or instructions from higher ranking guards, COR or Contracting Officer, which affect the operation of the guard force.

b. Be available to provide training, orientation, and guidance to other guards.

c. Assist the Supervisory Guard with administrative duties such as, but not limited to, schedule preparation, report review, and callback arrangements when requested.

d. In performance of services, demonstrate leadership ability and set the example for the other guards.

e. Be assertive in all situations and assume a leadership role, directing others in a firm and professional manner; e.g., shall supervise crowd control and direct by-standards during an emergency situation.

f. Be aware of security and emergency procedures and should not need to wait for others to give direction in a situation.

g. Shall maintain a professional distance from same in order to be more effective in carrying out the duties of security.

SECURITY GUARD PERFORMANCE RESPONSIBILITIES:

a. Required to sign in and sign out in the timekeeping record book located in the Administration. When reporting for duty and when leaving at the end of the work shift.

b. Day lockers and shower facilities are available for use by the guard under the same policies established for other IHS employees. The guard should arrive for duty in uniform and ready to begin his shift. No guard may begin his shift unless he is dressed in a complete uniform which meets the standards established within this contract.

c. The guards shall follow written and verbal technical guidance and direction from the COR.

d. All observations and/or problems regarding safety and security, facility hazards or required maintenance shall be communicated to the COR (if unavailable, then the Executive Officer) and documented in the daily security report and/or security incident report.

e. The guards shall adhere to and enforce safety, security and Governmental property policies, guidelines, and directives and maintain the peace.

f. The guard shall contact and follow the COR's direction in situations requiring "exception" to routine policy. These exceptions shall be documented in the daily security report and/or security incident report.

g. The COR shall be notified of any unusual occurrences inside or outside of the facility at the earliest opportunity warranted by the situation, and be documented in the daily security log and/or security incident report. For example, the COR shall be notified if the temperature in the computer room exceeds 78 degrees, broken window or damages a GSA vehicle or ceiling leakage.

h. Any time the police, fire, or any emergency response personnel are called to the facility the COR shall be notified immediately and in the daily security log and/or security incident report.

i. The guard shall deviate from prescribed activities whenever unusual conditions or circumstances demand. Such deviations and reasons shall be noted in the daily security report and/or security incident report. The COR shall be notified if the situation warrants.

j. The guards shall not leave the post until relieved by another guard.

k. Shall be required to attend in-house training that would be of benefit to overall safety and security.

l. The guard will provide one or more reliable phone numbers where he can be reached in the event a call back is required. When guard will not be available for call back or will not be in local area the COR and Supervisor Guard shall be notified of such.

CONTRACTOR RESPONSIBILITIES

a. The Contractor must be currently qualified and licensed by the State of New Mexico as a private patrol operator and registered as such.

b. Contractor shall provide and maintain qualified and competent security guards to provide all the necessary guard functions consistent with the industry standards and in accordance with the Scope of Work herein.

c. Shall establish and maintain a complete schedule of personnel assigned to specific work hour shifts. Schedules shall be provided to the COR.

d. All problems or incidents regarding security services shall be relayed to the COR.

e. Notify the COR of newly assigned guard(s) and/or of any guard personnel changes.

f. During times of emergencies or when the need arise shall be required to provide qualified back-up guard personnel within one hour of notice.

g. Shall furnish all necessary uniforms and supplies required in the delivery of services.

DELIVERABLES AND REPORTING REQUIREMENTS

a. Delivery and accountability of work shall be documented by the COR.

REPORTS:

a. The Contractor shall maintain and deliver the following reports to the COR, at a minimum:

1. A Daily Record of Events: Each Security Guard shall maintain and shall record all daily activities, unusual and major events on this report.

2. Security Incident Report: Each Security Guard shall report all unusual and major events on this report by the conclusion of the Security Guard's tour of duty. Reports shall be factual and complete before the end of the Security Guard's shift.

3. Performance Improvement/Performance Indicator Reports: Each Security Guard shall document key elements, situations, or security-related events on government-generated reports/forms. These reports vary and are subject to change annually. Previous examples of performance measures include unsecured GSA vehicles, unsecured doors, employees without proper identification, etc.

4. Monthly summary of events: The Security Guard Supervisor or Leader shall submit a monthly summary of events to the COR. This report shall include the number and type of documented incident reports for the month, performance indicator summary information, number of GSA vehicles left unsecured, number of unsecured offices, and any other important information that the Supervisor or Leader deems necessary to report.

5. The Contractor on site shall maintain all documentation. All documentation is subject for review at any time by the COR and/or other government officials.

6. Contractor must provide invoices on a bi-monthly basis.

Contractor Furnished Material/Supplies

a. The Contractor shall furnish his/her complete uniforms and badges meeting the specifications of State law shall be supplied by the Contractor at no further costs to the Government.

b. Uniforms shall consist of trousers, leather gloves, shirt, cap, jacket and all required badges. Uniform replacements shall be at the Contractor's expense.

SECURITY GUARDS SHALL NOT BE AUTHORIZED TO CARRY OR USE THE FOLLOWING ENFORCEMENT EQUIPMENT: Blackjack, club, brass knuckles, and firearms.

RESPONSIBILITY FACTORS:

To be considered for award of a contract under this solicitation, the offeror must meet the following responsibility factors. In accordance with FAR 9.104-2, Special Standards, offeror’s are hereby advised that special standards are applicable to this request for quotation. Failure to provide evidence of the following factors shall automatically disqualify an offeror from further consideration.

General Qualifications: The security guard shall meet the following minimum qualifications. The Government reserves the right to waive any of these qualifications or allow the substitution of other experience and training.

1. Be a Native American Indian, citizen of the United States of America (Contracting Officer (CO) may require proof of citizenship) and be a minimum of twenty-one (21) years of age.

2. Have a current motor vehicle operator’s license issued by the State of New Mexico (CO may require proof).

3. Be physically able to do their assigned work and shall be free from communicable diseases.

4. Be well proportioned as to height and weight; be in good general health, without physical which would interfere with the performance of duties; have binocular vision of or correctable to 20/30 (Snellen); be free of color blindness; and be able to hear ordinary conversations within fifteen(15) feet with either ear, without benefit of a hearing aid.

5. Be able to read, write and speak clearly. Shall be able to write legible, complete and understandable reports.

6. Be of unquestionable integrity and completely trustworthy. The Contracting Office shall be furnished a list of three references.

7. Shall be well poised, tactful, diplomatic; have the ability to exercise good judgment, especially under stress; present a professional manner; be observant and alert to the happenings around them.

8. Shall have the ability to be firm in applying protective procedures, methods and techniques.

9. Shall be trained in reporting writing, search and seizure techniques, dealing with violent and/or abusive person, apprehension and detention techniques, and fire and safety techniques.

B. Education and Training: The guard shall have the following minimum formal education or training:

1. The equivalent of one hundred and twenty (120) classroom hours of security guard and/or law enforcement training. This training must be documented with certifications or transcripts provided to the CO. Examples of acceptable training topics include: leadership and supervision; self defense; report writing; crime scene preservation and investigation; community relations, use of firearms and deadly force; use of night stick and mace; proper handcuff procedures; search and seizure techniques; dealing with violent and/or abusive persons; apprehension and detention techniques; and/or fire and safety techniques. Work experience in the armed forces, a branch of law enforcement or the department of corrections may be substituted in lieu of required formal education or training identified herein.

2. Training in Cardio-Pulmonary Resuscitation (CPR) and basic first aid. Valid certifications of training must be provided to the CO. These requirements may be waived under the conditions that the offeror becomes trained and certified on their own time and expense within sixty (60) days of the contract award or substitution by experience from a previous on-the-job training may be allowed.

C. Experience: The guard shall have the following minimum work experience:

1. One(1) year of experience in providing general security guard services.

2. Three(3) months of experience in providing security guard services for office facilities.

3. Three(3) months of experience in providing security guard services for facilities housing large computer systems or sensitive equipment.

4. Experience in serving in the armed forces, service in law enforcement or corrections department may be allowed by substitution in lieu of any security guard experience required herein.

Statement of Work for Albuquerque Indian Health Center The Contractors shall cover shifts 7 days per week, 24-hours per day. Each 8-hour shift includes an UNPAID lunch period and two fifteen minute PAID breaks. All holidays and overtime will be excluded. The contractor shall coordinate the varied shifts with the designated Contracting Officer’s Representative (COR).

Shifts:

SHIFT 1: 8:00am - 4:00pm SHIFT 2: 4:00pm - 12:00am SHIFT 3: 12:00am - 8:00am

THE CONTRACTOR SHALL PROVIDE THE FOLLOWING DUTIES:

1. Provide protection of property, patients and employees by making scheduled foot patrol rounds of clinical buildings and facility grounds, including immediately reporting to the Contracting Officer’s Representative any property damage, tampering, or graffiti of clinical buildings and/or grounds.

2. A complete detailed written narrative or incident report will be completed and turned in to the Contracting Officer’s Representative for corrective action on the day of the incident. Should a major incident occur which involve staff and/or patients, each security guard will submit an incident report on the Indian Health Service incident reporting system, entitled Webcident.

Training shall be provided to the contractor on both documentation requirements.

1. The Contractor Guards shall maintain a daily log book documenting information regarding the Contractor's completed scheduled foot patrol rounds that will identify their destination throughout the building, time table, contacts made, and to report any unforeseen events. Contractor will be provided the daily log book.

2. Foot patrol rounds will include visually inspecting parked vehicles, entrances, lobby areas, corridors, restrooms, etc. for any unsecure activities.

3. Door entrances will be monitored closely and locked after clinical hours to ensure the automatic door activation are enforced.

4. At the end of each business day, Contractor will check the GSA vehicles to ensure they are parked in the designated area and that the doors are locked.

5. The Contractor shall provide order and security of clinic premises by observing flow of incoming patients, visitors, employees, and contractors.

6. Contractor will request the assistance of local law enforcement when deemed necessary for the safety of the patients, staff, and visitors.

7. The Contractor shall maintain close surveillance of building and grounds for detection of possible safety hazards.

8. Security guards will complete work orders and submit them to the Facilities Department should they identify a safety issue.

9. Monitor security cameras on a daily basis and with the approval of the Contracting Officer’s Representative, shall provide assistance to supervisors, law enforcement and Administration should they require to view footage of recordings.

10. Provides assistance to Public Safety personnel, (including State, Federal, and Tribal Police, Fire, and EMS) when they are on-site during times of emergencies and assistance during Albuquerque Service Unit emergency drills, i.e. code red drills.

11. Security guards shall be visible and available at all times during clinical hours.

12. Guards shall assist visitors and patients by giving directions related to locations within, or adjacent to the building.

13. The Contractor shall be responsible for issuing visitor badges to Contractors, visitors from different agencies or companies and will monitor their whereabouts throughout the building.

14. The Contractor shall ensure all visitor badges be returned to the Security Officer station at the end of the day.

15. The Contractor shall respond as the Security Officer to various emergency code warnings and alarms as identified in the Albuquerque Service Unit Emergency Response Codes and Procedures guidelines. These include Code Blue, Code Red, Code Brown, Code Amber, Code Black and Code Green.

16. The Contractor shall provide Urgent Care security as requested by the clinical staff. During the hours in which there are two Security guards on site, one Security guard will be physically stationed in the Urgent Care area unless they are performing foot patrol rounds or other duties.

17. The Contractor shall assist medical personnel as directed in handling emergency cases such as transporting patients, assisting in restraining mentally disturbed/intoxicated patients, etc.

18. Contractor will provide traffic control during helicopter landing for emergency transport of patients.

19. Security guards shall keep a log book of incoming helicopter landings and will notified the appropriate staff, such as the Urgent Care Medical Providers, Tribal Police, Fire Department, EMS, and the air flight pilot via radio controlled units. Appropriate staff will be notified to maintain traffic control within the clinic during landings.

20. The Contractor shall follow the Albuquerque Service Unit policy and procedure on the processing of deceased patients from the Urgent Care area to the Morgue to the release of the body. Log books will be kept within die Security office and documentation will be noted within these log books with the required information at the time of release.

21. The Contractor shall also abide by policies and procedures outlined for the Albuquerque Service Unit.

22. The Contractor shall also adhere to all safety and infectious control policies.

CONTRACTOR RESPONSIBILITIES

1. The Contractor must be currently qualified and licensed by the State of New Mexico as a private patrol operator and registered as such.

2. Contractor shall provide and maintain qualified and competent security guards to provide all the necessary guard functions consistent with the industry standards and in accordance with the Scope of Work herein.

3. Shall establish and maintain a complete schedule of personnel assigned to specific work hour shifts. Schedules shall be provided to the Contracting Officer’s Representative.

4. All problems or incidents regarding security services shall be relayed to the Contracting Officer’s Representative.

5. Notify the Contracting Officer’s Representative of newly assigned guard(s) and/or of any guard personnel changes.

6. During times of emergencies or when the need arise shall be required to provide qualified back-up guard personnel within one hour of notice.

7. Shall furnish all necessary uniforms and supplies required in the delivery of services.

DELIVERABLES AND REPORTING REQUIREMENTS

1. Delivery and accountability of work shall be documented by the Contracting Officer’s Representative.

Reports:

The Contractor shall maintain and deliver the following reports to the Contracting Officer’s Representative, at a minimum:

1. A Daily Record of Events: Each Security Guard shall maintain and shall record all daily activities, unusual and major events on this report.

2. Security Incident Report: Each Security Guard shall report all unusual and major events on this report by the conclusion of the Security Guard's tour of duty. Reports shall be factual and complete before the end of the Security Guard's shift.

3. Performance Improvement/Performance Indicator Reports: Each Security Guard shall document key elements, situations, or security-related events on government-generated reports/forms. These reports vary and are subject to change annually. Previous examples of performance measures include unsecured GSA vehicles, unsecured doors, employees without proper identification, etc.

4. Monthly summary of events: The Security Guard Supervisor or Leader shall submit a monthly summary of events to the Contracting Officer’s Representative. This report shall include the number and type of documented incident reports for the month, performance indicator summary information, number of GSA vehicles left unsecured, number of unsecured offices, and any other important information that the Supervisor or Leader deems necessary to report.

5. The Contractor on site shall maintain all documentation. All documentation is subject for review at any time by the Contracting Officer’s Representative and/or other government officials.

6. Contractor must provide invoices on a bi-monthly basis.

Contractor Furnished Material/Supplies

The Contractor shall furnish his/her complete uniforms and badges meeting the specifications of State law shall be supplied by the Contractor at no further costs to the Government.

Uniforms shall consist of trousers, leather gloves, shirt, cap, jacket and all required badges. Uniform replacements shall be at the Contractor's expense.

SECURITY GUARDS SHALL NOT BE AUTHORIZED TO CARRY OR USE THE FOLLOWING ENFORCEMENT EQUIPMENT: Blackjack, club, brass knuckles, and firearms.

Statement of Work for Santa Fe Indian Hospital The Contractor shall provide the following duties:

DUTIES:

The Contractor shall provide security guard services to the IHS Santa Fe Indian Hospital staff. IHS will provide contractor any needed training on HIS regulations or procedures as needed.

The Contractor shall be responsible for providing security and safety and protection services of personnel, patients, visitors, Government property, buildings, records, equipment and supplies against injury, theft, loss or damage. The security post is located in the main entrance of the facility.

The Contractor shall make complete checks throughout the premises at least one time per hour, this shall include all out buildings. The Contractor shall utilize the “Watchman Clocks” system including the Detex ProxiPen Kit with reader and the Top Guard Software that the service unit will supply. The Contractor shall also assure that the security guards provide documentation as requested by the Safety Officer not limited to but including PFI, ILSM and Fire Watch rounds and records.

The Contractor shall provide internal and/or external building security, patrol buildings and grounds check unauthorized or suspicious person, restrain any belligerent or intoxicated individuals if needed. During these checks, the security guard shall make sure all windows are locked, watch for smoke, fire and other unsafe situations throughout the facility. During the weekends all doors are locked with the exception of the main entrance—where visitors including patients will be required to sign-in and sign-out of the facility.

The Contractor shall check all outdoor/indoor security lighting and parking lights to ensure all are working properly, should some be out the security guard shall immediately contact the Safety Officer who will then contact the Maintenance/Facilities Department.

The Contractor shall enforce patient visiting hour regulations (8:00am – 8:00pm, Sunday through Saturday). All visitors and patients shall be required to sign-in and sign-out when entering through the front entrance during evening and week-end hours. Security guards shall also enforce hospital parking rules, monitor ambulance and employee, visitor and patient parking areas.

The Contractor shall provide security coverage 24 hour per day, 7 days per week for the Santa Fe Indian Hospital. No security employee may work more than 12 hours in any 24 hour period. No security employee may work more than 40 hours in any work week. The Contractor shall provide three separate shifts from: 8:00am – 4:00pm; 4:00pm – 12:00am; 12:00am – 8:00am, Sunday through Saturday including Federal Holidays and weekends, with a one hour UNPAID lunch and two fifteen minute PAID breaks Travel to and from the SFIH is not included in the tour of duty and cannot be invoiced as part of the tour of duty day.

Security employees will attend trainings, to be determined by the SFIH Safety Officer. Security employees will be answerable while on duty to the Safety Officer. Security employees will carry a working work phone at all times, to be provided by the Contractor, while on duty as well as a “walkie talkie---provided by the SFIH” and will respond immediately when called.

The Contractor shall provide a list and work schedule of security guards assigned to the SFIH. The work schedule shall be provided at least one week in advance to the Safety Officer. The Contractor shall notify the Safety Officer of any new employees, and they shall be provided training by the Safety Officer prior to working in the SFIH. The Contractor shall provide to the Safety Officer copies of all personnel records for any guards working at the SFIH. The Contractor shall keep the Safety Officer informed of any changes in staff.

The Contractor shall provide, operate and maintain a qualified work force to perform all necessary guard functions to the times specified in this contract.

The Contractor shall work independently without close supervision and make independent decisions. Exercise initiative and sound judgment in the day-to-day operation of the facility.

The Contractor shall be well poised, tactful, and diplomatic, have the ability to exercise good judgment under stress, present a professional manner, and be observant and alert to happenings within the facility

The Contractor shall be firm in applying protective procedures, methods and techniques.

The Contractor shall exercise initiative and sound judgment in the day-to-day operation of the facility.

Arrest authority possessed by the security guard is that of private citizens. To affect an arrest, the security guard detains the violator and calls the local Bureau of Indian Affairs (BIA) police for assistance.

Security Guards Shall:

a. Not carry a blackjack, club, night stick, brass knuckles, firearms, mace, pepper spray, or any other unauthorized enforcement equipment.

b. Not leave the duty station until his/her shift is complete. Not leave until a qualified person is on duty as scheduled or directed by the COR or Safety Officer.

c. Make inspection tours in accordance with schedules established by the SFIH Safety Officer.

d. Maintain a Daily Guard Log and Incident Report Form, furnished by the Government, covering the tour of duty. Daily Guard Log reports shall contain the times or regular inspection patrols and written in English. Incident reports shall contain unusual incidents, such as accidents, fires, thefts, etc., or as directed by the COR or the Safety Officer. The reports shall be submitted at 0800, each morning, of the workday.

e. The guard shall escort to and/or from their vehicles after dark, any employees, patients or visitors.

f. The guard shall adhere to all SFIH safety policies and procedures including but not limited to all emergency codes, security policies and disaster plans as directed by the Safety Officer.

g. All security guard personnel shall be required to have current certification in: CPR, basic first aid, fire extinguisher training, report writing, search and seizure techniques, and communicating with the general public. Personnel are to be trained in dealing with violent and abusive persons.

h. All security guard personnel shall be required to attend in-service training(s) for new employees as required by SFIH policy. This training will be provided through the SFIH staff to orientate new employees in health, safety and security in a health care environment. The in-service training will be documented and a copy will be forwarded to the Contractor.

CONTRACTOR RESPONSIBILITIES

a. The Contractor must be currently qualified and licensed by the State of New Mexico as a private patrol operator and registered as such.

b. Contractor shall provide and maintain qualified and competent security guards to provide all the necessary guard functions consistent with the industry standards and in accordance with the Scope of Work herein.

c. Shall establish and maintain a complete schedule of personnel assigned to specific work hour shifts. Schedules shall be provided to the COR.

d. All problems or incidents regarding security services shall be relayed to the COR.

e. Notify the COR of newly assigned guard(s) and/or of any guard personnel changes.

f. During times of emergencies or when the need arise shall be required to provide qualified back-up guard personnel within one hour of notice.

g. Shall furnish all necessary uniforms and supplies required in the delivery of services.

DELIVERABLES AND REPORTING REQUIREMENTS

a. Delivery and accountability of work shall be documented by the COR.

REPORTS:

The Contractor shall maintain and deliver the following reports to the COR, at a minimum:

1. A Daily Record of Events: Each Security Guard shall maintain and shall record all daily activities, unusual and major events on this report.

2. Security Incident Report: Each Security Guard shall report all unusual and major events on this report by the conclusion of the Security Guard's tour of duty. Reports shall be factual and complete before the end of the Security Guard's shift.

3. Performance Improvement/Performance Indicator Reports: Each Security Guard shall document key elements, situations, or security-related events on government-generated reports/forms. These reports vary and are subject to change annually. Previous examples of performance measures include unsecured GSA vehicles, unsecured doors, employees without proper identification, etc.

4. Monthly summary of events: The Security Guard Supervisor or Leader shall submit a monthly summary of events to the COR. This report shall include the number and type of documented incident reports for the month, performance indicator summary information, number of GSA vehicles left unsecured, number of unsecured offices, and any other important information that the Supervisor or Leader deems necessary to report.

5. The Contractor on site shall maintain all documentation. All documentation is subject for review at any time by the COR and/or other government officials.

6. Contractor must provide invoices on a bi-monthly basis.

CONTRACTOR FURNISHED MATERIAL/SUPPLIES

The Contractor shall furnish his/her complete uniforms and badges meeting the specifications of State law shall be supplied by the Contractor at no further costs to the Government.

Uniforms shall consist of trousers, leather gloves, shirt, cap, jacket and all required badges. Uniform replacements shall be at the Contractor's expense.

SECURITY GUARDS SHALL NOT BE AUTHORIZED TO CARRY OR USE THE FOLLOWING ENFORCEMENT EQUIPMENT: Blackjack, club, brass knuckles, and firearms.

Statement of Work for Zuni Indian Hospital

The Contractor shall provide the following duties:

DUTIES:

The Contractor shall provide unarmed security at the Zuni Comprehensive Community Health Center, Route 301 North 21 B Avenue, Zuni, New Mexico. The Contractor shall provide all labor, equipment, supervision, materials and perform all operations in connection with unarmed security guard services in a healthcare facility.

The purpose of security services is to provide a safe and secure environment for patients, staff and visitors. Prevent the risk of personal injury or property loss due to criminal activity or workplace violence. Specific objectives of the services includes but not limited to:

1. Provide an environment to protect staff, patients, visitors and property.

2. Monitor the identification system to control access throughout the facility.

3. Provide orientation and ongoing security education to all staff.

4. Enforce current security practices for patients, visitors, staff, contractors and others.

General Requirements:

1. Provide security guard service for seven (7) days per week, twenty-four hour per day. A total of one hundred sixty (168) hours per week. Day coverage 8:00 AM to 4:00 PM; Evening coverage 4:00 PM to 12:00 midnight; Night coverage 12:00 midnight to 8:00 AM.

2. The Contractor shall establish and maintain a complete schedule of personnel assigned to specific work hour shifts. The schedules shall be provided to the Contracting Officer’s Representative (COR) one work day prior to the beginning of each month

3. The Contractor shall provide a Contract Manager and alternate who shall be responsible for the performance of the service contract. The names of these persons shall be designated in writing to the COR. The Contractor’s Contract Manager and alternate shall have full authority to act for the Contractor on all contract matters relating to the daily performance of this contract.

4. All problems or incidents regarding security shall be relayed to the COR, Contractor and/or Contract Manager. Appointed guards shall obey and carry out policies, guidelines and directives, both written and verbal, as established by the Zuni Comprehensive Community Health Center.

5. The security guards shall notify the COR, Facility Safety/Security Officer or local law enforcement of any unusual occurrences inside or outside the building immediately. The Contractor and/or Contract Manager or his/her alternate shall be available to meet within 90 minutes at the facility with the COR in an emergency involving a felony.

6. The security guards shall follow the COR’s instructions in situations requiring “exception” to routine policy. These exceptions will be recorded in the Daily Guard Log.

7. When working alone, the security guard shall make complete checks throughout the premises at least one (1) time per hour.

8. During these rounds, the security guard shall make sure all doors and windows are locked and shall watch for smoke, fire and other unsafe situations and conditions. During the weekend and evenings, all doors shall be locked in accordance with the facility guidelines. Should individuals be found in these areas, it will be determined if they are staff normally assigned to these areas. Security log entry shall be made including individual’s name, time, date, and room number and purpose. Also, the security guard shall make sure that all office/work area doors are secured and locked at designated and random times of day and night.

9. The guard shall always carry a beeper (pager) while on duty. This will allow the guard to be reached at the designated beeper number(s) for any emergency.

10. The guard shall always check all outdoor security lighting and parking lot lighting to ensure they are all on. The guard shall report lights that are not on and doors that do not lock, as well as other security hazards to the COR or Facility Safety/Security Officer via Facility Work Request.

11. The east DPP Parking Lot gate shall be locked at 6:00 PM and opened at 6:00 AM, Monday through Friday or designated hours during winter months. The gate shall be locked at all times on weekends and holidays. Special requests by hospital staff to open the gate shall be logged in the Security Log Book.

12. Employees, patients and visitors shall be escorted to and from their vehicles, after dark, by the guard upon request. The guard shall monitor the parking lots during changes of shifts.

13. The guard shall monitor all parking areas, to assure that authorized vehicles are parked in designated areas including Government vehicles and as listed below:

a. Handicapped patients/visitors with approved placard, spaces as marked.

b. UPS, US mail at loading dock, ambulance and patient pick-up at the front entrance and emergency entrance.

c. Garbage trucks, servicing large containers located on the South side of the Hospital.

d. Elite Linen and Laundry Services, Southwest loading dock, infectious waste pick up.

14. Security guards shall adhere to the Zuni Service Unit (ZSU) safety policies and procedures. In the event of fire, the guard shall proceed as directed by the Hospital Internal/External Disaster Plan.

15. The guards shall follow the guidelines of the ZSU Security Policy and Procedures as established.

16. The Security Guard Post is the Emergency Entrance area. The security guard shall monitor the door security panel and fire annunciation panel, located across from main entrance area and to monitor incoming / outgoing pedestrian traffic. The guard shall obtain all information, identification and reason why a person is moving or removing packages or equipment from the building. For any suspicious situation the guard shall inspect backpacks, tote bags, boxes and shopping bags entering and leaving the building. All information will be noted in the Daily Security Log.

TECHNICAL SPECIFICATIONS:

1. The Contractor shall furnish all necessary uniforms and supplies to satisfactory perform protection and patrol services in the manner and the frequencies set forth in the following paragraphs. Services performed under this contract shall be subject to inspection and approval by the Contracting Officer’s Representative (COR) and/or the Facility Safety/Security Officer.

2. In general, the following services shall be performed by the contract guard force.

a. Provide a list and work schedule of security guards assigned to the ZSU. Notify the COR or Facility Safety/Security Officer as to any new employees assigned for interview. The Contractor and/or Contract Manager shall keep the COR and/or ZSU Facility Safety/Security Officer informed as to any changes of staff.

b. Provide, operate and maintain a qualified force to perform all necessary guard functions to the times specified in this contract.

c. Perform all necessary services to assure the safety and protection of personnel, Government property, buildings, records, equipment and supplies against injury, theft and loss or damage from preventable cause; including but not limited to fire, theft and/or unauthorized access or trespass. Persons removing equipment or other government property must present, upon request, an identification badge issued by the facility and explain purpose of activity.

d. ARREST AUTHORITY. The arrest authority possessed by the guards is that of a private citizen. To affect an arrest, the guard detains the violator and calls the local Police for assistance. Guards shall enforce Federal Laws, Administrative Rules and Regulations. Any applicable fees may be paid by the Indian Health Service, Zuni Comprehensive Community Health Center.

EQUIPMENT:

1. The following equipment shall be supplied by the Contractor, which is all inclusive in the contract cost for all contract security personnel.

a. Complete uniforms and badges meeting the specifications of Federal, State and/or Tribal Laws. Uniforms to consist of trousers, leather gloves, shirt, cap, jacket and all required badges. Replacement of uniforms is to be made at the Contractor’s expense consistent with the industry standards of appearance.

b. Standard police whistle.

SECURITY GUARDS SHALL:

1. Not carry a blackjack, club, brass knuckles, firearms or any other unauthorized enforcement equipment.

2. Not leave duty until his/her shift is complete. Not leave until a qualified person is on duty as scheduled or directed by the COR or the Facility Safety/Security Officer.

3. Make inspection tours in accordance with schedules established by the ZSU Security Policy Procedures.

4. Maintain a Daily Guard Log and Incident Report Form, furnished by the Government, covering the tour of duty. Daily Guard Log reports shall contain the times of regular inspection patrols and written in English. Incident reports shall contain unusual incidents, such as accidents, fires, thefts, etc., or as directed by the COR or the Facility Safety/Security Officer. The reports shall be ready for review at 8:00 AM, each morning of the following workday or upon request.

5. Deviate from prescribed schedules whenever unusual conditions or circumstances demand. Such deviation and reasons shall be recorded in the Daily Guard Log.

6. Report in writing, any potentially hazardous conditions that may exist on the property and defined in item # 4 above.

7. Maintain the peace in event of unusual events or behavior from staff, patients and visitors.

8. Establish and maintain after hours patient/visitor sign-in/out name tag.

EQUIPMENT FURNISHED BY…