NOSC_Questions_and_Answers.xlsx
XLSX spreadsheet 13 KB Posted
- Attached to
- IHS Network Operations & Support Center (NOSC)
- Solicitation number
- 16-236-SOL-00011
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Questions and Answers
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Other files
| File | Type | Posted |
|---|---|---|
| RFP_NOSC_FBO_Amendment_0001.doc | DOC document | |
| RFP_NOSC_FBO.doc | DOC document |
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Sheet1
| IHS Network Operations & Support Center (NOSC) Solicitation #16-236-SOL-00011 | ||||
| Solicitation Page # | Section # | Section Title | Question | IHS Answer |
| General | Please confirm: IHS will provide all required tools, software, and appliances to provide necessary support as defined in Section C for functions such as monitoring, networked device inventory, change control system, etc. | Confirmed. The contractor will be responsible for maintaining all the tools, software and appliances. | ||
| page 11 | C.3.1 | Network Operation Center Service Desk | “contractor shall provide tier 1 support…” Question: Does this Tier 1 support requirement only apply to the “after hours” support from 6:01 pm to 5:59 am? | Correct, for non-Network related issues. From 6:01 PM to 5:59 AM MT Monday to Thursday. From 6:01 PM MT Friday to 5:59 AM MT Monday. From 6:01 PM MT on the day before a federal holiday to 5:59AM MT on the day after a federal holiday. |
| 42 | G.4 | HHSAR 352.237-75 KEY PERSONNEL (DEC 2015) | Can you confirm that the following positions are not applicable to this statement of work: Chief Medical Officer (CMO), Project Manager / Specialty Referrals Clinics, Project Manager / Tele-Emergency Departments, Chief Nurse, and Chief of IT. Please identify which if any positions are Key for this effort in addition to the Project Manager? | This is the administrator error made by the government. The correction has been made on the RFP Amendment0001, subsection G.4. |
| 25 | C.12.3 | Phase-In Observation | Will the Government allow a detailed transition plan in lieu of onsite observations? | Yes. |
| 71 | M | EVALUATION FACTORS FOR AWARD | Please clarify how evaluations be conducted? Is it the Government’s intent to evaluate the base period plus the 9 option periods price and not the base and 4 option periods as stated in the RFP? | This is the administrator error made by the government. It is the government's intent to evaluate the price of base period plus the 9 option periods. The correction has been made on the RFP Amendment 0001, subsection L.1.4. |
| 11 | C.3.1 | Network Operations Center Service Desk | Does the incumbent contractor provide fully staffed service 24 X 7, or are services provided “on call” after core hours? | Staffed. |
| What is the current staffing level and mix of employees? Is this deemed acceptable by the Government? | The current staffing levels should not be considered. There is a scope change between the current contract and the requirements in this PWS. | |||
| 7 | B.3 | TRAVEL LINE ITEMS | What constitutes local travel? | Less than 75 mile radius from the main performance site. |
| 22 | C.7 | IHS Site Locations | Please identify if any local vendor contracts are in place. If so, what are they? Does this refer to local vendors who provide onsite support or other vendors? | |
| 22 | C.8 | Government Furnished Property | Please confirm laptops are government furnished equipment (GFE) for all contractor key personnel and staff? | Confirmed. |
| 67 | L.1.3 | Relevant Past Performance, Element 1 and Element 2 | L.1.3 Element 1 states: “…Offerors are required to provide the evidences of three (3) contracts..” L.1.3 Element 2 states: “the questionnaire shall be completed by the offeror’s current and/or previous customers for three (3) contracts for the mentioned experiences in Element 1. If applicable, one (1) additional questionnaire shall be completed for the proposed subcontractor.” Question: Does the government wish: | |
| 1. Three (3) Past Performances (PP) and associated Past Performance Questionnaires (PPQ) from the Prime only; | ||||
| 2. Two (2) PP from Prime and one (1) from sub with associated PPQ; OR | ||||
| 3. Three (3) PP from Prime with associated PPQ and an additional one (1) PPQ for an effort from the sub without an associated citation? | This is correct. | |||
| 7 and 68 | B.2, B.3, L.1.4 | Contract Pricing, Travel, Price | The travel Not to Exceed (NTE) in B.2 is $5,000 per period, The Total Evaluated Price (TEP) calculation in L.1.4 includes Travel Ceiling cost of $10,000/per option period. Question: Is $5,000 a “plug number” in B.2? If $5,000 is NOT a plug number, will the government provide the expected amount of travel to estimate travel costs? | This is the administrator error made by the government. The correction has been made on the RFP Amendment 0001, subsection L.1.4. |
| 68 and 7 | L.1.4 and B.2 | Price, Contract Pricing | The Total Evaluated Price (TEP) includes a base period and 4 option periods whereas section B.2 Contract Pricing includes a base period and 9 option periods. Question: Is the government going to evaluate the price of the base period and only 4 of the option periods? | This is the administrator error made by the government. It is the government's intent to evaluate the price of base period plus the 9 option periods. The correction has been made on the RFP Amendment 0001, subsection L.1.4. |
| Does the Combined Synopsis/Solicitation under solicitation number 16236SOL00011 contain requirements similar to a current contract? | The current contract number is HHSI236201100063G and Vencore Services and Solutions, Inc., is the incumbent contractor. | |||
| If possible, please provide the current contract number. |
Or, is this a new requirement for the government?
The current contract number is HHSI236201100063G and Vencore Services and Solutions, Inc., is the incumbent contractor.
File details come from the government source that posted it. Updated .