RFP_-_AV_Services_07272016.docx

Food and Drug Administration (FDA)

Office of the Commissioner

Audio Visual Support Services

Request for Proposal #: 16-223-SOL-00050

Table of Contents

This Request for Proposal (RFP) announcement constitutes the only solicitation that will be issued; proposals are being requested and a written solicitation will not be issued. This is a combined synopsis/solicitation for commercial items in accordance with the format in FAR Subpart 12.6, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; quotes are being requested and a written solicitation will not be issued. This is a request for proposal (RFP) for commercial items in accordance with the procedures of FAR Part 12 - Acquisition of Commercial Items and FAR Part 15 - Contracting by Negotiation. This RFP incorporates all provisions and clauses in effect through Federal Acquisition Circular (FAC) 2005-8 -1 (June 15, 2016).

This requirement is being solicited as a competetive 8(a) small business set aside, and the Government contemplates a single award, hybrid Time and Material/ Labor Hour/Firm-Fixed Price, IDIQ contract will result from this solicitation. The associated North American Industrial Classification System (NAICS) code for this procurement is 541990 All Other Professional, Scientific, and Technical Services. Its associated Small Business Size Standard is $15 Million.

1. Background

The Food and Drug Administration (FDA) is located in multiple buildings and locations throughout the Washington metropolitan area and throughout the United States. FDA is in need of technical and non-technical Audio Visual (AV) and conference, meeting and training room support at its various locations. Meetings and conferences consist of a variety of types of meetings including; routine operational formats; executive meetings; public meetings where the Press is in attendance; and highly technical scientific presentations and work sessions where information technology, telecommunications and AV support services are required. Services shall include direct support for FDA personnel in their use of technology during meetings; in designing new AV systems; in the installation of systems; and in the ongoing service of equipment/systems. The purpose of this Statement of Work is to provide an overview of services to be provided on an Indefinite Delivery Indefinite Quantity basis.

The consolidation of over 8,500 personnel to the White Oak campus has allowed the Agency to gain the benefit of accessing rooms on a shared use basis among the various component organizations located there. The Central Shared Use building and the Great Room in Building 31 at the White Oak campus are designed to provide shared meeting space requiring central scheduling and AV support. Additionally, the most recently occupied buildings located in the Southeast Quadrant of the campus were occupied by three organizational components of FDA including the Center for Biologics Evaluation and Research (CBER), the Center Drug Evaluation and Research (CDER) and the Center for Tobacco Products (CTP). To derive the benefit of shared meeting space, central AV and meeting room support is provided to over 100 meeting rooms in this group of buildings. A contract is presently in place to support the White Oak Conference Center and the Southeast Quadrant building with AV Support.

In addition to AV support services this requirement is for design services; installation services; and ongoing equipment maintenance at the White Oak campus and other FDA locations. The ability to provide AV services including the use of telecommunication and information technology equipment allows FDA to leverage sophisticated technology to enhance and support meetings and reduce travel requirements. FDA routinely uses integrated telecommunications technology, such as Cisco WebEx , Adobe Connectpro and Cisco Video Teleconference equipment to enhance its meeting capabilities; to broadcast special events and public meetings; and to allow personnel working from alternative worksites to participate in meetings.

2. Scope of Work

The contractor shall provide the full range of technical and non-technical audio-visual and meeting room services to support meetings, training and conferences that are held by the FDA in government and commercial facilities. Services may be needed on an ongoing basis such as may be required to support a conference facility or may be required on a one time basis for specific events

Technical support services are intended to leverage the use of conventional technology such as conference phones and/or advanced meeting technology such as video teleconference and webcasting equipment.

· Program Planning and Management

· Program AV Support Services

· Public Meeting Support, Preparation and Set-up

· System Design, Installation and Service Capability

· Program Equipment, Furnish, Maintain and Repair

Technical support services may include, as specified by individual task orders, maintenance of AV equipment and related computer applications. Technical operation and interface of AV equipment with computer applications, data management and telephone equipment including video teleconference equipment shall be a requirement of the contract service providers.

Non-technical support services include the preparation of rooms for conference, meeting and training including the configuration and layout of furniture and light housekeeping as needed.

Additional technical service requirements include the provision of AV system design services, AV system installation services and the provision for an equipment service protocol to include regular manufacturers recommended maintenance of equipment, and a risk based service plan that provides preventive maintenance or periodic replacement. This IDIQ is also a vehicle for service, repair, replace and upgrade existing equipment.

3. Place of performance

Tasks under this IDIQ contract will be specific to the location where services are to be provided and to the level of service required by individual organizations that are to be served.

4. TASKS

The Government will issue tasks under this IDIQ to provide the following types of services:

4.1. Program Planning and Management

In order to achieve a centralized, sustained management of AV services for the White Oak Conference Centers consistent project and program management and planning is needed. To achieve this objective, the Contractor shall provide the complete range of program planning and management services necessary to maintain the FDA Audio Visual services and systems. The Contractor shall be responsible for contract management activities assuring continuity of day-to-day operations.

Representative program planning and management activities in this area include but are not limited to:

· Developing and submitting monthly status and operation reports that may include information such as tasks worked, total hours, items competed, issues, staffing plan updates

· Creating a Concept of Operations document for FDA’s Audio Visual support service

· Developing a provisional operations management manual that shall serve to document procedures and the basis for the development of standard operating procedures.

· Creating an overall project plan for completing requirements at the IDIQ and/or Task Order level based on the SOW and AV system design that may include the following:

· Change management plan

· Quality Assurance plan

· Configuration management plan

· Schedule management plan

· Risk management plan

· Project management plan

· Reviewing all deliverables with designated government personnel and receiving approval before submission.

Transition activities take place to efficiently transition all activities from the incumbent Contractor to the new IDIQ Contractor. As tasked, the Contractor may be required to develop transition-in and transition-out plans and conduct transition activities for task orders issued against this IDIQ vehicle.

Transition-In

As specified by individual task order, the Contractor shall transition and assume the responsibility for activities and duties from the prior Contractor in a manner that does not interrupt or negatively impact FDA’s mission critical operations and activities. The purpose of the Transition-in requirement is to provide an orderly transition from the incumbent Contractor. For a period of time as specified by individual task order, the new contractor shall work with the incumbent contractor to affect a smooth transition of work from one vendor to the other.

Representative Transition-in activities are described below:

· Develop a Transition-in Plan to ensure full operating accountability and responsibility of the task orders

· Conduct and coordinate all on-boarding activities and obtain secure badging for team personnel.

· Review business objectives, processes, and requirements as related to the tasks and activities being performed, and the data, equipment, systems and software being developed, or supported.

· Review the current documentation including system design and operations documentation, CONOPS documentation, release documents, project documentation, and any documentation related to current Audio Visual activities.

· Participate in Transition-in meetings (initially to be held jointly with the incumbent Contractor).

· Participate in other technical exchange meetings and opportunities to facilitate the transfer of information, processes, and data needed to continue the services being performed by the incumbent Contractor.

· Ensure contractor personnel are available to work immediately after IDIQ task order awards

· Prior to the completion of the Transition-in activities, the Contractor shall certify that employees working on the contract have completed their review and understand requirements, documentation, processes, and technical environments.

· Verify to the COR that all of the Transition-out documents are available.

Transition-Out

As specified by individual task order, the Contractor shall facilitate the Transition-out of contracted activities and services to the Federal Government or, to a follow-on Contractor by the end of the contract period of performance.

As specified by individual task order, the Contractor shall provide Transition-out activities, to include, but not be limited to, a transition-out plan, leading technical exchange meetings with the successor to impart knowledge of processes, projects, data, systems, and applications, as well as sustainment activities to meet the task. The contractor shall ensure the technical exchange meetings will detail the technology used for their activities. During this period, the Contractor shall ensure no degradation in support provided under the task order. Between the turnover date designated by the COR and the end of the contract period of performance, the outgoing Contractor shall ensure all task order activities are closed out and provide sustainment support to complete the transition.

Representative Transition-out activities are described below:

· Providing FDA with current versions of all documentation developed, maintained, or updated under this contract, to include the native format for attachments and diagrams (e.g., Visio), even those embedded in documents, reports, process automations, data, scripts and configurations (not COTS source code) with applicable configuration management information

· Providing FDA with all licensing and renewal information, asset management records, software documentation, and training materials

· Providing FDA with a current inventory of all Government-owned assets used by the Contractor along with full support in the reconciliation of this inventory

· Providing the successor with the ability to “shadow” and participate in technical exchange meetings and opportunities to facilitate the transfer of information, processes, and data needed to continue the services being performed by the Contractor

· Provide a transition of the equipment condition index system and the protocols for entering and maintaining data

4.2. Program AV Support Services

The contractor shall provide appropriate levels of AV support services during normal working hours Monday through Friday; and during the evening hours; Monday through Friday for night operations, weekend days or as specified by individual task orders awarded under this contract.

Representative support services activities in this area include but are not limited to the following:

· Operation of conference, meeting and training room AV/IT, sound systems and telephone technology

· Preparation and support for Webcast, Webmeeting, Webinar and video teleconferences

· Use and maintenance of room scheduling system

· Technical troubleshooting of AV setup

· Connecting to computer applications - The following are examples of audio visual integrated computer application requirements.

· Periodic re-imaging of training computers

· Invoking warranties of computer equipment for repair or replacement

· Arranging for the installation of new telephone and data ports

· Activation of new and existing telephone and data ports

· Assist meeting presenters with access to local accounts and to network accounts

· Setting appropriate room lighting and climate control

· Arranging for transcription services

· Room setup, furniture configuration and light housekeeping

4.3. Public Meeting Support, Preparation and Set-up

As part of FDA’s regulatory function, public meetings are advertised in the Federal Register and held at public locations including government and commercial facilities. The Contractor shall provide non-technical, technical and logistical support for these meetings. The non-technical and technical requirements for AV and computer applications for public meetings are consistent with the requirements as described under items 4.1 and 4.2 above.

Logistical requirements may include providing various audio visual and IT equipment needed so support public meetings on Government property and offsite locations as needed on a one-day and multiple day basis. Logistical requirements will be limited to meeting, training and conference related services and specifically excludes transportation of personnel and food service.

4.4. System Design, Installation and Service Capability

Work requirements under this contract may require tasks where the contractor shall be capable of subcontracting with a third party vendor who has the appropriate expertise to provide the technical expertise in designing, installing or servicing equipment.

Representative activities in this area include but are not limited to:

· Design – The contractor shall perform system design services that may or may not include the requirement to install systems.

· System Installation – The contractor shall perform for system installation services.

· Materials and Work - The contractor shall be capable of furnishing and installing all material and equipment necessary including cabling, wall plates, AV racks, rack components, floor boxes, lectern components, displays and networks to provide AV systems to provide the FDA a turnkey system.

· Project Management - Plan and organize work to deliver required results, provide appropriate resources to complete the work within agreed upon timeframes, and provide guidance and leadership to those resources; create an overall project plan for completing requirements of the SOW and AV system design.

· Guarantee/Warranty - The contractor shall guarantee all work completed as to material and workmanship for a period one (1) year after period of performance ends. The Contractor shall replace any material found defective at the time of installation with new material. Replacement shall be done promptly and at no additional cost to the FDA. Unlimited phone, e‐mail, web and online support shall be available at no charge.

· Documentation - The contractor shall provide AV system user manual as part of system commissioning; as-built/as-installed drawings shall be provided for audio, video, control and network signal flows.

4.5. Program Equipment, Furnish, Mainain and Repair

Work requirements under this contract may require tasks with the sole objective of providing ongoing or periodic maintenance and repair, or may include maintenance and repair associated with ongoing operations of specific facilities.

Representative activities in this area include but are not limited to:

· Program Equipment - Examples of technical responsibilities include routine repairs of equipment; keeping the inventory of equipment organized and in good working condition at all times; identification and coordination of necessary repairs and routine maintenance services as room availability allows; assist with maintenance of technical equipment/documentation for the proper operation and functions of the equipment; maintenance records, vendors call list, up to date and readily available. Maintenance may include items such as trouble shooting, restoration and reprogramming through equipment software.

· Maintenance – The contractor shall provide program equipment maintenance support and maintenance of equipment associated with ongoing operations.

· Repair – The contractor shall provide program equipment repair support and repair of equipment associated with ongoing operations.

· Purchasing - The contractor shall have purchasing capability to provide for maintenance, repair and replacement of ancillary supplies, and equipment including services for ongoing maintenance of equipment and system software. Repair of Information Technology Equipment and Operating Systems - Service personnel/technicians shall become proficient with requesting IT support through the FDA Employee Resource Information Center (ERIC) that serves as a help desk when IT equipment and operating systems may be in need of maintenance or repair.

· Equipment/system Tracking, Repair and Risk Management - The contractor shall perform equipment inventory, maintenance, service, risk analysis and maintaining an equipment condition index/assessment to guide FDA’s investment in preventive maintenance and system replacement.

5. DELIVERABLES

All deliverables will be specified and detailed by the government in specific task orders.

5.1. REPORTS

The Contracting Officer’s Representative (COR) shall work very closely with the technicians and shall receive regular, daily oral reports on the activities. The COR may require deliverables such as weekly, monthly or annual reports. The COR shall be notified immediately if there are unforeseen problems and/or emergencies.

5.2. CRITERIA FOR ACCEPTANCE OF DELIVERABLES

The COR will review contractor deliverables in accordance with specifications and standards stated in the criteria established and any directives issued during the term of this contract. The COR has the authority to accept or reject deliverables.

The acceptance of deliverables and satisfactory work performance required herein shall be based upon the timeliness, accuracy and suitability of the deliverable. The specific deliverables and schedule for delivery shall be as agreed upon and documented.

Deliverables shall be submitted to the COR.

6. PERSONNEL

The Contractor shall ensure that all Contractor support personnel are adequately trained, possess the credentials specified in the appropriate labor categories, and are otherwise fully qualified to provide the high level of support required by this SOW prior to being assigned to task orders awarded.

· Audio Visual Service Technician

6.1. KEY PERSONNEL

Pursuant to HHSAR Clause 352.270-5, “Key Personnel” will be designated in the Task Orders.

The following three labor categories shall be considered key personnel for this contract.

· Program Manager

· Program Planner

· Operations Manager

6.2. LABOR CATEGORY DESCRIPTIONS

Program Manager

Cont’d Program Manager shall be qualified as having experience Supervising all program elements to ensure the program meets or exceeds client expectations. Determines the most cost-effective means of achieving client goals. Serves as primary point of contact with client, assuring that the client is up to date on program status and overall progress. Guides the development of program components and acts as quality assurance officer overall program elements. responsible for organizing, directing, and managing all aspects of contract operational support functions involving multiple complex and inter-related project tasks that often require managing teams of contractor personnel at multiple locations. Provide overall direction of program activities. Manage and maintain contractor interface with the COR and senior levels of the customer’s organization. Minimum experience: a Bachelor’s degree in a relevant field; or 5 years relevant experience commensurate with the Program Manager position; or relevant experience in managing large A/V Implementation contracts over $3 million dollars.

, Polycom Video Conferencing. Minimum Experience: - Associates Degree or 5 years of relevant experience in lieu of the degree.

Audio Visual Project Manager

Audio Visual Project Managers functional responsibilities are to manage and turnover a system of uncompromising quality that exceeds all written specification and customer expectation. Coordinate between designer, client, COR and senior level management. Maintain project schedule in accordance with the project's plan. Work very closely with the Audio Visual Design Engineer, Installation technician, programmer, electrician and carpenter in supervising all work performed and equipment delivery and installation to insure optimum performance of Audio Visual systems.

AudioVisual Design Engineer

The Audio Visual Design Engineer’s responsibility is the expertise in the design, development, and integration of multimedia presentation systems, audio reinforcement systems, audio teleconferencing systems, video teleconferencing systems, AMX and Crestron control systems, and other related audiovisual equipment and or systems. Specialized and in-depth comprehensive knowledge and experience in the A/V technologies field. Duties are varied and complex often involving research analysis.

Audio Visual Programmer

Cont’d

The Audio Visual Programmer will have expert level experience in programming Crestron and/or AMX Control Systems. The Audio Visual Programmer will have a strong background in integrating AV and IT Systems. Will have experience reading wiring diagrams and system design drawings. The programmer will have experience in Graphical User Interface and general graphic design skills and experience in Audio Visual systems design and installation. Minimum experience: Associates degree or 5+ years of relevant experience in lieu of the degree. CTS-I, EAVA, A/V Control Systems Networking, AMX ACE Programmer, Crestron programmer.

Electrician

Electrician performs a variety of electrical trade functions such as the installation, maintenance, or repair of equipment for the generation, distribution, or utilization of electric energy. Work involves most of the following: Installing or repairing any of a variety of electrical equipment such as generators, transformers, switchboards, controllers, circuit breakers, motors, heating units, conduit systems, or other transmission equipment related to Audio Visual System installation or repair and providing detailed floorplans to be reviewed by GSA for review before work to be performed.

Carpenter

Carpenter performs the carpentry duties necessary to maintain, in good repair, building woodwork and equipment such as walls, counters, benches, partitions, doors, floors, stairs, casings, and trim made of wood. Work involves most of the following: Planning and laying out of work from blueprints, drawings, models, or verbal instructions, using a variety of carpenters hand tools, portable power tools and standard measuring instruments; making standard shop computations and providing detailed floorplans to be reviewed by GSA for work to be performed.

ADMINISTRATIVE REQUIREMENTS

Place of Performance

The place of performance will be specified at the task order level.

The Contractor may be expected to perform the majority of contract activities within the White Oak campus and various locations within the Washington metropolitan area.

In addition, the may be requirements for contract activities for FDA locations within all states with the exception of Wyoming.

Link to all FDA locations provided below:

http://www.fda.gov/downloads/AboutFDA/ReportsManualsForms/Reports/BudgetReports/UCM283026.pdf

NE Region District offices Stoneham, Massachusetts Jamaica Queens, New York

Central Region District offices Parsippany, New Jersey Baltimore, Maryland Chicago, Illinois Philadelphia, Pennsylvania Detroit, Michigan Minneapolis, Minnesota Cincinnati, Ohio

Southeast Region District offices San Juan, Puerto Rico Atlanta, Georgia Maitland, Florida Nashville, Tennessee

South West Region district offices Lenexa, Kansas Denver, Colorado Dallas, Texas

Pacific Region district offices Bothell, Washington Alameda, California Irvine, California

Period of Performance

The period of performance is a base period of one year plus four one-year option periods from the date of award.

Each Task Order will have its own individual period of performance.

Security and confidentiality

Contract staff shall undergo a security review and may need to obtain a security clearance. Type and details will be provided at the start of the contract. Failure to obtain a satisfactory security clearance from FDA may result in the termination of the contract.

The Contractor shall realize the regulatory nature of FDA and accepts responsibility for diligence in protecting the security and confidentiality of any information acquired with the FDA networking infrastructure, staff projects, meetings, seminary or other sensitive information.

During the course of the contract, if questions arise as to what information can be shared with potential solution providers, others performing maintenance on systems, third party or other staff, the contractor will seek guidance and approval for the COR.

Contractor conformance with applicable laws, regulations, policies, and standards

The Contractor shall be responsible for knowledge of and compliance with all applicable federal information technology and information management laws, regulations, policies and standards at the government-wide, HHS and FDA levels.

Other pertinent information or special considerations

All documents and/or summaries/reports are to be delivered in Microsoft Word and/or Microsoft Excel formats.

Travel

Travel, subsistence, and associated labor charges for travel time are authorized, whenever a task assignment requires work to be accomplished at a temporary alternate worksite. Travel performed for personal convenience and daily travel to and from work at Contractor’s facility will not be reimbursed.

Travel policy

The Government will not reimburse the contractor for local travel costs incurred within the Washington DC metro area. Travel within the continental United States (CONUS); in accordance with FAR subpart 31.2, subject to the following provisions: Travel required for tasks assigned under this contract shall be governed in accordance with rules set forth for temporary duty travel in FAR 31.205-46 and the Federal Travel Regulation (http://www.gsa.gov/portal/content/102886).

The contractor shall submit all requests to the COR for review and approval.

Area of travel

Performance under this IDIQ may require travel for contractor employees. If travel within the domestic United States (CONUS), is required, the contractor is responsible for making all needed arrangements for its employees.

Per diem

Per diem for travel on work assigned under this order will be reimbursed to employees consistent with company policy, but not to exceed the amount authorized in the Federal Travel Regulations.

508 compliance Section 508 of the Rehabilitation Act of 1973 (29 U.S.C. 794d), as amended by the Workforce Investment Act of 1998, requires that all electronic and information technology (EIT) products and services developed, acquired, maintained, or used under this contract/order must comply with the “Electronic and Information Technology Accessibility Provisions” set forth by the Architectural and Transportation Barriers Compliance Board (also referred to as the “Access Board”) in 36 CFR part 1194. Information about Section 508 is available at http://www.section508.gov/. The complete text of Section 508 Final Provisions can be accessed at http://www.access-board.gov/sec508/provisions.htm.

section 508, standard 1194.24 video and multimedia projects

The Contractor shall abide by the following specifications as found in Section 508 of the Rehabilitation Act of 1973 (29 U.S.C. 794d), as amended by the Workforce Investment Act of 1998.

These Section 508 requirements stipulate that accessible alternative representations must be included, decoded, and presented correctly in video and multimedia presentations. These requirements apply to A/V equipment, including both legacy analog type systems as well as newer digital systems. These requirements also apply to personal computers (desktop, notebook, portable, including displays) that contain a television tuner/receiver.

Traditional video and multimedia products have been associated with analog tape and network broadcast formats. Solutions surrounding accessibility issues for these formats are well known, documented, and can be found on the WGBH Media Access Group Web Site (http://access.wgbh.org). Audible content is translated into text and converted into closed captioning that is encoded on scan line 21 of the video frame of National Television System Committee (NTSC) broadcast signals. Audio description of important video content is provided through the secondary audio programming (SAP) channel within a standard analog video broadcast signal.

With the advent of faster and more powerful computers, current video and multimedia products have evolved with digital technology. This technology allows the video products to be more portable, and it allows more delivery mechanisms. Digital technology can play video and multimedia content locally on a personal computer (PC), but it can also be implemented across an intranet or the Internet.

Some solutions for digital multimedia accessibility are well known and documented; others are still evolving. Information is available from the WGBH media access web site, as well as from the World Wide Web Consortium (W3C) (http://www.w3c.org).

For video and multimedia, technology already exists which can help federal agencies meet these accessibility requirements. Agencies can use the tools listed below to make their own multimedia presentations accessible, or can hire a service. Additional information is available from the Information Technology Technical Assistance and Training Center (ITTATC) at the Georgia Institute of Technology (http://www.ITTATC.org/).

To add captions and audio descriptions to digital multimedia, authors may use various available free tools. Such tools add these accessibility enhancements to media playable in the QuickTime, Real Player, and Windows Media Player formats.

Players also exist for playing back accessible multimedia. A couple of players support captions and audio descriptions through SMIL (Synchronized Multimedia Integration Language; http://www.w3.org/audiovideo). Another type of player supports embedding captions and audio descriptions as discrete tracks in the media file itself. Yet another type of player supports closed captions through a proprietary format, but does not openly support audio descriptions (however, they can be provided post production).

All three types of media players work to some extent with assistive technology such as screen readers and alternate keyboards. For example, users can control most playback, display, and option functions using menu choices or keyboard shortcuts. In most cases, users can toggle captions and descriptions on and off via a preferences setting or a menu.

However, problems still exist for people with disabilities. Some players do not give users full keyboard or menu access to player controls, making it difficult to completely rewind a multimedia presentation or to move in small increments. Some main menus and dialog boxes are not labeled in such a manner that assistive technology, such as screen readers, can properly convey information about objects or functions.

Analog video may be captioned by any number of captioning agencies. On completing a job for hire, a captioning agency can supply federal agencies with the necessary closed- or open-captioned master videotape that can be used for duplication or broadcast. Those agencies wishing to write and encode closed or open analog captions themselves may purchase the necessary software and hardware from a number of vendors.

Care must be taken when making copies of a master videotape so that captioning information is not inadvertently stripped out (and forgotten) in the process. The captioning information must usually be re-entered (encoded) into each copy.

Analog video may also be described, but only a professional can do this. No dedicated software currently exists on the commercial market for consumers or federal agencies to record closed analog audio descriptions, but standard scripting and analog recording and sound-mixing technologies can handle the job.

section 508, standard 1194.25 self-contained, closed products

The Contractor shall abide by the following specifications as found in Section 508 of the Rehabilitation Act of 1973 (29 U.S.C. 794d), as amended by the Workforce Investment Act of 1998.

These Section 508 technical requirements apply to products that generally have embedded software and are commonly designed in such a fashion that a user cannot easily attach or install assistive technology. These products include, but are not limited to, information kiosks and information transaction machines, copiers, printers, calculators, fax machines, and other similar types of products.

By definition, a self-contained, closed product is a device unto itself. It is expected to provide all required accessibility as a standalone unit without the support of external assistive technology. Therefore, if a product claims to fall into this category, no interoperability capabilities are mandated for it. However, there are some specific requirements that have implications for assistive technology.

Interoperability that goes on internally, between the components of a self-contained closed product, is outside the scope of Section 508.

In the commentary on subpart B of section 1194, it is stated in the introductory paragraph that printers (as well as several other devices) are self-contained, closed products. As an un-integrated device, this is true. But if the printer is to be integrated with an external computer and driver software, the software interfaces to the printer and its drivers would be considered subject to the provisions of 1194.21, Software applications and operating systems.

Requirements for bond

The Contracting Officer may require a surety bond for task orders awarded under this contract effecting the construction, alteration or repair of any structure or building or the installation of audiovisual equipment, if it is determined that it is essential to protect the Government’s interest.

Government Points of Contact

Contract Specialist Alphonso Simmons 5630 Fishers Lane Rockville, Maryland 20857 Voice: (301) 796-5141 alphonso.simmons@fda.hhs.gov

Contracting Officer Gary Klaff 5630 Fishers Lane Rockville, Maryland 20857 Voice: (240) 402-7555 Gary.Klaff@fda.hhs.gov

IDIQ Contracting Officer’s Representative (COR)

TBD

Contracting Officer’s Authority

The Contracting Officer (CO) has responsibility for ensuring the performance of all necessary actions for effective contracting; ensuring compliance with the terms of the contract and safeguarding the interests of the United States in its contractual relationships. The CO is the only individual who has the authority to enter into, administer, or terminate this IDIQ and is the only person authorized to approve changes to any of the requirements under this IDIQ and resulting orders, and notwithstanding any provision contained elsewhere in this IDIQ, this authority remains solely with the CO.

No statement, whether oral or written, by anyone other than the Contracting Officer, shall be interpreted as modifying the terms and conditions of this IDIQ. It is the Contractor’s responsibility to contact the CO immediately if there is even the appearance of any technical direction that is or may be outside the scope of the IDIQ. The Government will not reimburse the Contractor for any work not authorized by the Contracting Officer, including work outside the scope of the IDIQ.

Contracting Officer’s Representative

The Contracting Officer (CO) may designate other Government personnel (known as the Contracting Officer’s Representative) to act as their authorized technical representative for IDIQ administration functions which do not involve changes to the anything within the IDIQ SOW, scope, price, schedule, or terms and conditions of the IDIQ. The COR may be changed at any time by the Government without prior notice to the Contractor by a unilateral modification to the contract.

The responsibilities and limitations of the COR are as follows:

The Contractor shall immediately contact the CO if there is any question regarding the authority of an individual to act on behalf of the CO under this IDIQ.

Government Furnished Property

FDA will provide a work space, computer, telephone, software to perform the requested duties, and supplies for the upkeep of the rooms.

FDA will provide operation and system configuration of the A/V systems, including the training necessary for the contractor to perform the requested duties. The contractor shall become familiar and comfortable with the operation of the A/V system within two weeks of the start of the contract.

Security

During the course of performance FDA will provide the contractor with data that is strictly confidential and shall not be disclosed to other than authorized individuals and organizations. Contractor personnel shall sign the provided FDA Form 3398 - Commitment to Protect Non-Public Information within five days of receiving the form and prior to commencing any work involving information under issued tasks. The Form will specify all information designated as non-public.

Where task orders require Contractor access to FDA systems using FDA provided laptops or access to FDA Document Control Centers and Mailrooms, all contractor personnel utilizing those systems shall complete and sign the equip85, eArrive, and HHS 745 forms in order to be badged and gain systems access. The Contractor shall ensure the completion of these forms. Badging may take 21-31 business days and the Contractor shall reflect that in the timeline for a task order.

The contractor shall ensure compliance with IT security requirements, including the following:

DHHS Information Security and Privacy Program http://www.hhs.gov/ocio/securityprivacy/index.html

Federal Information Security Management Act (FISMA) http://www.whitehouse.gov/sites/default/files/omb/memoranda/m03-19.pdf

National Institute of Standards and Technology (NIST) SP800-53 http://csrc.nist.gov/publications/nistpubs/800-53-Rev3/sp800-53-rev3-final_updated-errata_05-01-2010.pdf

FDA Security Authorization process, which closely resembles NIST SP800-37 http://csrc.nist.gov/publications/nistpubs/800-37-rev1/sp800-37-rev1-final.pdf

Format and Media: The Contractor shall furnish deliverables in a manner consistent with the FISMA and NIST security requirements of the information provided.