Addendum C - FIRST TASK ORDER PWS 5.21.21_0001.pdf

Performance Work Statement (PWS)

For

Wirtz Library Publication Subscriptions with 24/7 On-Line Access

PART 1 GENERAL INFORMATION

1.1. Description of Services/Introduction:

The contractor shall provide all personnel access to an original an original labor and employment news publication and an original occupational safety and health publication as defined in this Performance Work Statement. The contractor shall perform to the standards in this contract.

1.2. Background:

The Department of Labor’s Wirtz Labor Library, operating under the Office of the

Assistant Secretary for Administration and Management (OASAM), provides a variety of informational, research, and reference resources to fulfill the information needs of the staff of the Department of Labor. These resources include a news publication that provides original continuous 24/7 coverage of labor and employment news, laws, litigation, and other relevant labor topics and a news publication that provides original continuous 24/7 coverage of occupational safety and health news. These resources give

DOL staff access to the most relevant, timely, and pertinent informational resources covering labor, employment, and occupational safety and health topics to inform regulatory and policy work.

1.3 Objectives:

Through a vendor-supplied system, designated user-based access must be provided to two original news publications offering on-going coverage of labor, employment, and occupational safety and health news.

1.4 Scope:

The vendor shall provide access to an existing, original, and continuously updated news publication that provides 24/7 coverage of a diverse range of local, state, regional, national, and global occupational safety and health topics including, but not limited to, worker safety and health enforcement, regulations, and employer violations.

The vendor shall provide access to its existing, original news publications through a vendor-managed platform that is accessed by a determined given number of user accounts.

The vendor and the Department shall agree to a number of users at the beginning of each option year. Any revisions to a number of users during the contract year will require a contract modification.

The vendor will provide library and/or agency administrators a way to centrally manage users.

1.5 Period of Performance:

The period of performance shall be for one (1) twelve-month Base Period and four

(4) Twelve-month option periods. The Period of Performance reads as follows:

Base Period: June 1, 2021 through May 31, 2022

Option Period 1: June 1, 2022 through May 31, 2023

Option Period 2: June 1, 2023 through May 31, 2024

Option Period 3: June 1, 2024 through May 31, 2025

Option Period 4: June 1, 2025 through May 31, 2026

The Government reserves the right to extend the term of this contract at the prices set forth in Section B in accordance with the terms and conditions contained in clause

52.217-9 entitled, “Option to Extend the Term of the Contract”.

1.6 General Information

1.6.1 Quality Control:

The government shall evaluate the vendor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the vendor has performed in accordance with the performance standards.

It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.6.2 Quality Assurance:

The contractor must provide uninterrupted 24/7 access to existing, original, and continuously updated content through a vendor-managed platform. A support line or point of contact must be available for the Contracting Officer’s Representative to contact in case of service issues.

1.6.3 Government Remedies:

The contracting officer shall follow FAR 52.212-4, “Contract Terms and Conditions-

Commercial Items” for contractor’s failure to perform satisfactory services or failure to correct non-conforming services.

1.6.4 Recognized Holidays:

The contractor is not required to perform services on these holidays:

New Year’s Day Labor Day

Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day

Memorial Day Thanksgiving Day

Independence Day Christmas Day

1.6.5. Hours of Operation/Place of Performance:

The contractor is responsible for providing access to news publications that provide original continuous 24/7 coverage of labor and employment news, litigation, occupational safety and health, and other relevant labor topics through a contractor-managed platform. The contractor must at all times maintain an adequate work force for the uninterrupted performance of all tasks defined within this performance work statement. When hiring personnel, the contractor shall keep in mind that the stability and continuity of the work force are essential.

1.6.6. Type of Contract:

The government anticipates award of a fixed-price contract.

1.6.7 Security Requirements:

Not Applicable; Publications will not be housed on the DOL Network.

1.6.8. Special Qualifications:

Not applicable.

1.6.9. Contracting Officer Representative (COR):

A COR will be delegated under separate cover.

1.6.10. Contract Manager:

The contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the contracting officer. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract.

DEFINITIONS & ACRONYMS

BOC. Business Operations Center

Contracting Officer (CO)

Contracting Officer’s Representative (COR). A representative from the requiring activity assigned by the Contracting Officer to perform surveillance and to act as liaison to the contractor

Defective Service. A service output that does not meet the standard of performance associated with it in the Performance Work Statement.

DOL. Department of Labor

OASAM. Office of the Assistant Secretary for Administration and Management

PWS. Performance Work Statement

Quality Assurance Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

Quality Control. Those actions taken by a contractor to control the performance of services so that they meet the requirements of the PWS.

Quality Assurance. Those actions taken by the government to assure services meet the requirements of the Performance Work Statement.

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

General:

The government shall provide the facilities, equipment, materials, and/or services listed below.

3.2 Equipment:

3.3 Services:

3.4 Facilities:

PART 4 CONTRACTOR FURNISHED ITEMS AND SERVICES

4.1 General:

Except for those items specifically stated to be government furnished in Part 3, the contractor shall furnish everything required to perform this PWS.

4.2 Clearance:

Not applicable

PART 5 SPECIFIC TASKS

5.1 Basic Services:

The contractor shall provide services for

Access to an existing, original, and continuously updated news publication that provides 24/7 coverage of a diverse range of local, state, regional, national, and global labor and employment topics including, but not limited to, legislative and regulatory labor news, labor market updates, relevant labor litigation, union proceedings, employment board proceedings, and other relevant general labor news for 500-700 users;

Access to an existing, original, and continuously updated news publication that provides 24/7 coverage of a diverse range of local, state, regional, national, and global occupational safety and health topics including, but not limited to, worker safety and health enforcement, regulations, and employer violations for 50-500 users; Access to the vendor’s existing, original news publications through a vendor- managed platform that is accessed by a determined number of user accounts at the start of each base/option year or increased number of users through a contract modification;

And access to a management console within the central platform for the

Contracting Officer’s Representative or DOL Library staff to manage/add/remove users.

TECHNICAL EXHIBIT 1

Performance Requirements Summary

The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance Objective

(The Service required—usually a shall statement) Performance

Threshold (This is the maximum error rate. It could possibly be “Zero deviation from standard”)

Method of

Surveillance

(and who performs)

{e.g. 100% inspection by COR}

PRS # 1.

The contractor shall provide access to an existing, original, and continuously updated news publication that provides 24/7 coverage of a diverse range of local, state, regional, national, and global labor and employment topics including, but not limited to, legislative and regulatory labor news, labor market updates, relevant labor litigation, union proceedings, employment board proceedings, and other relevant general labor news for 500-700 users.

Access to the platform should not be unavailable for more than two (2) consecutive business days.

Inspection by COR through Periodic

Surveillance;

Validated Customer

Complaint; Direct

Observation

PRS # 2

The contractor shall provide access to an existing, original, and continuously updated news publication that provides 24/7 coverage of a diverse range of local, state, regional, national, and global occupational safety and health topics including, but not limited to, worker safety and health enforcement, regulations, and employer violations for 50-500 users.

Access to the platform should not be unavailable for more than two (2) consecutive business days.

Inspection by COR through Periodic

Surveillance;

Validated Customer

Complaint; Direct

Observation

PRS # 3

The contractor shall provide access to the vendor’s existing, original news publications through a vendor-managed platform that is accessed by a determined number of user accounts at the start of each base/option year or increased number of users through a contract modification.

Access to the platform should not be unavailable for more than two (2) consecutive business days.

Inspection by COR through Periodic

Surveillance;

Validated Customer

Complaint; Direct Observation

PRS # 4

The contractor shall provide access to a management console within the central platform for the Contracting Officer’s

Representative or DOL Library staff to manage/add/remove users.

Access to the platform should not be unavailable for more than two (2) consecutive business days.

Inspection by COR through Periodic

Surveillance;

Validated Customer

Complaint

Types of Surveillance to select from:

Periodic Surveillance: Evaluation of samples selected on other than 100% or statistically random basis. (I.e. monthly, quarterly, semi-annually etc.)

Validated Customer Complaint: Complaints must be validated.

TECHNICAL EXHIBIT 2

Deliverables Schedule

Deliverable Frequency # of Copies Medium/Format Submit To

USER-BASED

ACCESS TO

VENDOR’S NEWS

PUBLICATION

PLATFORM (PRS

#1-4)

DAILY EXCEPT

FOR FEDERAL

HOLIDAYS

INDICATED

ABOVE

N/A ELECTRONIC

VENDOR-BASED

PLATFORM

ALL

DESIGNATED

USERS

LABOR AND

EMPLOYMENT

NEWS

PUBLICATION

(PRS #1)

DAILY EXCEPT

FOR FEDERAL

HOLIDAYS

INDICATED

ABOVE

N/A ELECTRONIC

VENDOR-BASED

PLATFORM

ALL

DESIGNATED

USERS

OCCUPATIONAL

SAFETY AND

HEALTH NEWS

PUBLICATION

(PRS #2)

DAILY EXCEPT

FOR FEDERAL

HOLIDAYS

INDICATED

ABOVE

N/A ELECTRONIC

VENDOR-BASED

PLATFORM

ALL

DESIGNATED

USERS