9 - TOP Refunds and Disbursements Instructions.pdf
PDF 2 MB Posted
- Solicitation number
- 15JPSS24R00000034
About this file
This instruction document provides guidance for processing refunds and disbursements for the Treasury Offset Program. It outlines the steps debt collection customer service representatives should take to review a debtor's financial history and refunds processed in the Debt Collection Case Management System. Representatives can search for a debtor, view their payment history and disbursement list, and check the disbursement history screen to see if a refund was processed. It directs representatives to contact the help desk if they believe a civil debt refund should not be issued. The help desk contact information is provided. The document concludes with points of contact for private counsel offices to direct any questions or comments regarding the instruction.
The combined synopsis/solicitation seeks proposals from qualified vendors to provide private counsel debt collection services for the Southern District of New York on behalf of the Department of Justice Offices Boards and Divisions Justice Management Division. Offerors should review the full solicitation for details on statement of objectives, evaluation factors, and proposal requirements.
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Text version
Step 1.
Step 2.
Step 3.
U.S. Department of Justice Instruction 1400.03.01
Click on Financial Transaction-Manage Debtor Payments.
Click on Review Financial History.
Search and select the appropriate debtor. If you believe a refund for a civil TOP debt must not be refunded you must contact the Help Desk for assistance.
Help Desk
CDCS Help Desk I NCIF.Finance@usdoj.gov 1 (800) 683-6567 Table 3 - Help Desk Contact Information
E. Monitor Refunds
PC may review if a refund has been processed by DAOG on the Disbursement History screen by taking the following steps from the CDCS main menu:
Step 1.
Step 2.
Step 3.
Step 4.
Step 5.
Step 6.
Click Finance Transaction-Manage Debt Payments;
Click Disbursements-Review/Update;
Enter debtor information on the Search screen, click Next;
Click Select Record and go to the Disbursements List of
Transactions screen;
Select the appropriate transaction, click Select Disbursement; and
Click Dish History at the bottom of the Disbursement Details screen to get disbursement history information.
II. Questions and Comments
PC offices that have any questions or comments regarding this Instruction should contact the PC program POCs shown below or via e-mail DCMPrivateCounsel@usdoj.gov.
POC:
Title:
Email:
Telephone:
Address:
TBD
TBD
XXXXXXXXXX@usdoj.gov
202.XXX.XXXX
Two Constitution Square 145 N. Street, Room XX.XXX Washington, DC 20530
TBD
TBD
XXXXXXXXXX@usdoj.gov
202.XXX.XXXX
Two Constitution Square 145 N. Street, Room XX.XXX Washington, DC 20530
| top instruct vpage.pdf |
| 1400_03_01 TOP Refunds and Disbursements InstructionsFINAL |
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