Responses to Vendor Questions for SC.pdf

RFP 15JPSS20R00000001, Private Counsel Debt Collection – District of South Carolina Responses to Vendor Questions

No. RFP Reference

Question/Comment Response

1 Please reconfirm the due date for this procurement by providing it in response to answers to questions.

Proposals are due no later than March 5, 2020 at 4:30 p.m. ET.

2 Please describe your level of satisfaction with your current or recent vendor(s) for the same purchasing activity, if applicable.

This information cannot be disclosed. See FAR 3.104-4.

3 What estimated or actual dollars were paid last year, last month, or last quarter to any incumbent(s)?

This information is not readily available.

4 If applicable, will accounts held by any incumbent(s) or any backlog be moved to any new vendor(s) as a one-time placement at contract start up?

A new vendor can expect to receive previously assigned cases that are still deemed collectible if case reassignments need to occur as a result of the procurement process.

5 What is your case management/accounting software system of record?

Cases are stored, tracked, and managed within the Consolidated Debt Collections Systems (CDCS). CDCS has recently gone through a modernization effort which encompasses PEGA.

The Unified Financial Management System (UFMS) is the accounting system of record.

6 Who is your electronic payment/credit card processing vendor?

Contracted Private Counsel encourage Debtors making electronic payment to Pay.gov, the Government’s electronic tool for these purposes.

RFP 15JPSS20R00000001, Private Counsel Debt Collection – District of South Carolina Responses to Vendor Questions

No. RFP Reference

Question/Comment Response

7 What process should a vendor follow, or which individual(s) should a vendor contact, to discuss budget-neutral services outside of the scope of this procurement, but related to it, designed to recover more debt prior to outside placement and lower collection costs?

We do not understand the question.

8 How do your current processes and/or vendor relationship(s) systematically determine if the death of a responsible party has occurred?

The death of a debtor is currently determined at the case level by the contracted Private Counsel assigned to the case. Federal agencies are working towards receiving information regularly from the Social Security Administration on deceased individuals that may be within the Federal Collections process.

9 How do your current processes and/or vendor relationship(s) handle the death of responsible party?

Death of a responsible party is handled on a case by case basis and varies based on the nature of the debt from the Agency. Some Agency’s debts are not pursued after the death of the responsible party. Some Agency’s debts are not pursued after the death of the debtor.

10 Do you have a designated process or policies around deceased accounts today, and what is envisioned in the future?

No.

11 Do you currently search and file probated estate claims? Have you considered an automated tool to identify and file probated estate claims?

No.

12 How many past performance references do we need to provide?

Please refer to Section L.5(e) of the RFP. Please also refer to page 15 of the Technical Proposal Template, it is provided as a separate attachment to the RFP.